McDonald's
Reviews and Complaints

Worst experience motera(chandkheda) branch.I have asked counter (order)boy two-three things abt less salt products because one of my family member have blood pressure problem.instead of attend me he asked otherboy to take order... And he left his counter... What is tis nonsense... I think u don't train your staff how to help customers...I asked management about this they said they ll take step

Anyway I ll not let it so easily I ll post on Facebook and twitter tooo. So other customers ll not face same..
And as customers we have to right not only 2-3 things but we can ask 10 things about your meals...
...thanks
From
Your customer but not in future..

When we call for placing an order, the people are trying to dissuade us from making the order by saying it will take very long, there are too few staff today, or some such comment. Ultimately when we still persist, the order comes in a short time. Why does this happen ?

Sorry, but if you have taken any food saftey courses, you would know that it takes at least 72 hours before any foodborne illness sets in. This could have come from something earlier that you have eaten.

truly said...rathr in sum of d showrums..lyk ur globus n singapore showrum in ip mall...d person wrking ova der is also vry rude...

i think dese peoplz shuld also get a bad [censor] ..so dat dey ol can vel undrstud d meaning of customers...

i am totally agree withu, i told u the reason coz most of the employees there are illitrate n they are appointed there by the local source

ftbylkybg ngjyi xtyeb rtynn.

hi guys if this kind of thing happen to the guys it clearly reflects
the attitude of the individuals working there ..though me also belong to hospitality industry we learned that guest should be treated at best ...but due to one or two people u cannot blame the organisation ...!

People who cry over their food getting messed up or the wrong order makes me laugh. They act like its the worse thing that has ever happened to them. get over it you cry babies, or try this for once, COOKING people have done it for years.

I went to Mcdonalds restaurant on San Jose Blvd., in Jacksonville Fla. today. It was in the Walmart super center. I ordered a big mac to go. The bun was so stale, I actually looked for mold on it. I finally pulled the bun off, and ate the meat. I'm sure they do a very good business at that store, so why the stale bun? If we hadn't been in the car, I would have taken it back.

No way! The burger was greasy? I thought all that mcdonalds food was supposed to be good for you...

I ordered 3 items from McDonalds, Got my bag and drove off, got on the freeway and NOT ONE item was correct.

In California they hire what looks to be from an exclusive pool of Illeagal immagrants. Speeking or understanding english is not and issue of employment.

And what the hell is with the recordings and song? NO! I don't want 3 old cookies for a dollar, NO! I do not want the f'n hashbrowns. WHAT I WANT IS WHAT I ORDERED. GET IT F'n RIGHT ONCE THIS YEAR.

I went to MkDonalds in Calgary DownTown on 7ave and 8street on March 23, 2008. I asked for the bathroom keys before ordering the food. Two chineez looking employees told me that I have to order the food first, before going to the bathroom and they didn't give the keys to me. I understand they they are the low class workers, but they have to learn the simple polite behavior when they work with the customers.

On numerous times on taking children we have been unable to obtain milkshakes and have had limited menu this has occurred in Darlington and Kingstown Carlisle; as children to avoid juice this is causing problems.

I would like to know why the managers who also serve food do not have to have their hair covered, like the rest of the staff, doe's their hair not fall out?, i worked in a food factory for 26 year's and have my nvq in food and drink, my food hygiene and health and safety nvq, in my job role the food was in a sealed jar, and could not be contaminated, but we still had to have every hair covered, why is this any different to manager's of McDonald's.

i know exactly what you mean myself and my son were a victim of racism at the inglby road mcdonalds in bradford and i completely agree when you have kids you cant be runing in and out.

I went to a McDonalds inside WalMart at Storm Lake, Iowa on Sunday, May 18th at about 2:45pm. I had to wait 10 minutes for my food and then it was cold! My daughter got a pretzel and it was cold also. As if it had just come out of the refrigerator. There was also a spray bottle with cleaning solution sitting on the grill. I also noticed french fries sitting in 4 baskets that had probably been there for at least an hour. There were 3 teenage employees at that location who did not seem to have much supervision. I believe that an inspection should be done and maybe have a manager on staff. One woman in front of me had been waiting for quite some time. The person at the register had to ask her again what she had ordered. She had a young child with her. I feel like something needs to be done in order to improve the service and friendliness of the staff at this location.

I am FED UP with Mcdonalds! Everytime I go there, they get the order wrong! Not only that, but the !@#$%^ employees don't speak any damn ENGLISH! How can you have a business with employees that don't speak english! I am boycotting this mcdonalds and this is America, SPEAK ENGLISH AND GET IT RIGHT!How hard is it to get 3 hamburgers and 3 fries?!And by the way for that person who said only lazy losers use the drive thru... GET A LIFE!When you have kids you can't run in and out!

You sound like you wrote this to put down "the chineez." Three things: save money so you don't have to eat fast food, save money so you can travel and see other types of people, work on empathy and understanding that people have different points of view than you. Finally, you eat at McDonald's so if you call others low class... IT TAKES ONE TO KNOW ONE!

i am sorry but i am verry nervous for the tratment of a lady wich attennd in 1 mc donalds
after i order all the food and i take 200 euro to pay
the lady told me that they don,t recive monny sow big
i ask her ,but why nobody told me before to order?
me i didn.t know ?
and she answer me very ruth ,,i am sorry but you don,t understand that we don,t recive to big monny is an company rule
i want to see that is wright somewerw please coz in that night i was with my wife and we was very hungry

sorry about my english

thank you very much

bogdan cucu

we also went to the news about it, this is disgusting, we eat at these places, who in their right minds would do something like that!

look at this disgusting photo taken from Mcdonald's restaurant in Montague Prince Edward Island!

here is a picture of something that came from a Mcdonald's restaurant in Montague PEI... this is disgusting

burgerking is right across the street from mcdonald's
they let us walk through

lol

burgerking let us walk through

hi, i have a complaint of a different nature...every week i walk my dog to the armories to pick up my sons...tonight we stupidly decided to get mcdonald's. we walked through the drive through...picture this...my boys are in uniform we have dog with us we have done this many times before. tonight we were refused service
why can't people walk through the dang drive through?
we stood inline for 15 minutes...atleast when we reach the wicketbooth with money inhand we were refused service

they just lost a lot of buisness in moosejaw tonight...it was only 9 30
if they can refuse service for a walk through, then they better put signs up saying so
i phoned then tonight and asked if a motorbike was allowed...they said yes

i then asked if a bicicle was allowed...they said yes

so if we were smart we would have used peddlebikes and received food

yet they advertise a healthy lifestyle?

what is more healthy than walking?

Ok wen i was a teen I worked at BK and im so offended by this comment its redicules. I never ###ed up an order in the 2 years and three months i worked there, i quite was not fired, the reason teens work there is becasue its a hire fire job were they hire all the time and people always leave. I moved out on my own and you know wat it was the fastest job i could get out of shilo. so F@ck you mister I'm 21 and work in a job i love now but I had to start somewere. every fast food place f@cks up now and then on orders big deal you lazy ### can't make your own burger? this women found a god damn stapel in her kids dessert now thats messed! i have never had this happen to me or while i was working, so a cook forgot the cheese? bring it back and say it nicly and no one will spit in your sandwitch while they put the cheese on it ;) don't mess with people who make your food. the other thing is how they say "I pay your wages" no you dont! the company dose and so wat they loose you as a customer? wat about all the fat punks in the states? half the people i sold food to i was paying with my taxes and hey were spanding there wellfair checks and child tax on triple whoppers and poutines? half the people i worked with? WERE OLDER THEN ME! and making LOADS OF MONEY serving burgers. do you know how much you can make managing a McDicks? its redicules.

mc donalds has good food...but always f>>> up the order because their staff is primarily young, and preoccupied with puberty; i don't really recomend micky's late night...they almost 100% of the time get the order wrong. put it this way. the majority of their staff is way well 19 and under< full of flaming hormones and with thoughts of only sex...what do you think they are doing to your burger? screw mickeys...trust your own hands to make what you put in your mouth!

Saturday June 5, 2009 around 11:25 in the morning (Not a Busy time) I did a drive through at the McDonalds on Mrakham Road and 14th Avenue in Toronto, Ontario. As I did not have enough cash, I had asked the cashier whether she could put it on my Master Card, which she agreed. I did not have to sign, but just of habit looked at the charge and realized that I was over charged, by which time I had already come to the pick up counter. I mentioned that I had been not charged properly. At first the person disagreed, then of my insistance they figured that the charge had actually also include the previous customer's purchase. Now they agreed and gave the refund. Still it was short of the difference. I told them that the refund amount was wrong, again the person disagreed. He called the manager. The manager said if the cashier says this is the difference then that it was. Till this time there was no tension. I asked the manager wether he could have a look at the balance, he started to yell at me saying that he had other customers to take care of. I could see one car behind me. He asked me to go to the side - I said there was no room even if I went to the side for the other car to pass, and he needs to serve me as well. All this happened within two minutes. The cahiser then came out with the change for the difference - He actually wrote the math on the Mastercard receipt which I have saved with me. The Manager tells me wether this is the example that I set to my kids who were at the back seat of the car. He has no reason to say this and insult me infront of my kids when his staff and him are the ones at fault. I am not sure what he meant by example, wether it is asking for the proper change when short granted? I NEED ACTION by the head quarters of the McDonalds Restaurant against this Manager as he is not the right person for the job!

Bob B
[protected]

This is appalling... Ashamed to say I'd worked there for a couple of months recently. Let me just say I've had no desire for fast food since. The health hazards they'd overlooked were immense. There was a leak in the basement where all of the stock was kept, over time some mold had developed on all of the bags of plastic spoons. I asked my supervisor what to do with them, she said just throw out the ones with visible mold but continue handing out the ones that didn't. That was just one of the minor incidents. Another night while closing up, I was cleaning the stainless steel counters and pop machines when a metal plate was knocked out of place that was covering up a vessel to the pop fountain... There was some VERY rancid smelling and looking orange-yellow sludge .. Ah! I didn't know what to make of it, so, once again I asked my supervisor what it was and what I should do... She took a look at it and said "Oh, gross! I don't know. I guess, just leave it." so, with ease, she slid the metal plate over the silly-putty looking substance and nonchalantly walked away.
Word of the wise: avoid McDonald's Restaurant, Prince Rupert, BC, Canada.
BETTER YET, avoid McDonald's all together.

If you got time to complain about someones shirt hanging out, you need to get a life... and some therapy while you are at it. Because the problem is YOURS !

McDonalds Sewells Point Road, Ms. Herrick one of the first Assistant Manager continues to harrass me about my age, what the H is her F problem, I want to know if she is bipolar, I know she is very very jealous of my accuracy and relationship with customers that she has to find a way to pick at me when she is on duty, Praise the lord, I have the patience to know that I want to have a career here and igonarant people does not interest me at all, one must always remember in one of the first training class remember that "LITTLE PEOPLE SPEAKS ABOUT NOTHING" it will take you a long way don't let anyone make you quit unless you want to, and also there are other ways one can go about making a complain.

The Manager has too much favortism for example the male works in drive thru makes $7.25 for doing nothing his position there is really not needed (talk about looking out for my people) I work my B off and will not get a raise she knows that there is a little word that is called (TIME)

This is more of a response to Nancy then anything... I just recently started working at Mcdonald's and I'm pretty sure they would have served you had you been on a bicycle or something of that sort. Though, because it's called a 'drive-thru', we aren't allowed to serve customers who just walk up to the building. Any other sort of transportation, I think, should be fine. I guess if this offends you, then you did say that there was a pizza place you can eat at.

if that is what bothers you in life then you need some therapy, its f@#&ing McDonalds!

give over ok ... if the manager has not clocked into work yet then she can look watever state she can,,,,, becasue she hasnt started work yet

Code says food workers do not have to wear gloves as long as they wash their hands frequently. But i find your attitude very distasteful. McDonald's is selling a product and just because you have never had to pay for an extra egg, think you are owed free stuff?

I like to say that I have been at this McDonalds before and actually the employees were nice and attentive. I received my food immediately. I am sorry that these other people went through all they did but unfortunately things like the above mentioned are going to happen. Most drive thru's have lengthy lines inside and outside and you are going to receive cold items considering the amount of customers they have to serve all day especially during the rush hours. I suggest you visit them when they are not so busy instead. Again I have visited this McDonalds during a random visit to the Palm Bay area, and this was my first and only time I had been there.

I worked at McDonald's for 6 1/2 years, and while I know makig every single customer happy when you're doing a $2000 lunch rush is not going to happen, it is no excuse for the poor service these people describe.
I can't even think of a reason for having to wait 30 minutes for any item at McDonald's - the longest item to cook only takes 7 minutes! Yes, rush's happen, but to not even apologize for the wait? To not offer an apple pie or sundae "on the house" ? This was common practice at the West Melbourne stores I worked at (Patti Van Zante's stores are much better than corporate ones in the Bay).
For the comment posted by the McDonald's of Bayside Lakes employee, shame on you. You should defend your store, instead you make yourself and co workers look like the uneducated stereotypes McDonald's employees are pinned as all the time. If you are upset the "Fatass PB people" order food for their families and friends "all the time", why are you working there? In customer service and working with the public, you should have a smile on your face and put the customer first - because they aren't always right, but they are the reason YOU have a job in a ### ### economy!

~ From a Former McDonalds Crew Trainer, 6.5 years.

i disagree with this complaint because i work at that mcdonalds in bayside lakes. and yes we did horseplay around in the back but . ... you have to remember we get rushes. and large orders of food. from just one costomer. my opinion.you fatass palm bay people need to quit ordering mass amounts of food for their 3rd chin.

I agree with the comment about the McDonalds at Bayside Lakes in Palm Bay FL. I have visited that restaurant before and I was floored at how terrible the service was. The employees are extremely rude and did not display a professional attitude at any time. I witnessed a customer getting cursed out by a child who claimed to be the night Manager. It took quite some time for her to receive her food while the employees were playing around in the back which was visible to all the customers, when she asked to speak to the Manager she was told if she did not like it don't come back. I immediately walked out and I was so angry. I tried to complain to the Owner but kept getting the run around so I dropped the issue as I felt that they have taken enough of my time. Definitely not good for business and they will continue to loose support from the very community who has supported them from day one. I feel that with today's economy, this McDonald's restaurant should make superior customer service a top priority. It seems its so hard to find good customer service anywhere anymore. and thats sad.
PS- If you truly want courteous, exceptional customer service, visit Chick Fil A

I Like McDonalds (:

Don't bite the hand that feeds you? Is that kind of like don't treat the people indirectly paying your salary like crap? I agree that many of these complaints are ridiculous (particularly the one with the woman wanting gas money and free food to compensate her for making her pay 3 cents for a fork when she was coming in regularly for forks and not buying anything so she could eat the lunch she brought from home), but some are very valid, especially about having the wrong food in the bag when the order slip has it right. It doesn't take much to read what you're being asked for by the person paying when you have it printed right in front of you on both screens and paper. Maybe if you gave a care about what you were doing or were half-way intelligent you probably wouldn't be working at McDonald's. Perhaps it's us who are wrong and we shouldn't expect a very simple job done right. Personally I get tired of getting home and having disappointed children because half of their food that we paid for didn't make it to the bag or their apples have soured and are starting to ferment. Driving back across town with half our food cold to rectify your errors is not really much of an option for most people. Yes, we could all check the order every time before leaving, but if you were doing the job you are being paid for, this would not be a concern. As far as special requests, the only thing I have ever asked for is to leave off the onions. My wife however is allergic to tomatoes and I know she is not the only person to be medically affected by the lack of worth in you and other people like you. Sometimes it's not just a picky ### in the line. Sometimes it just means that you could hurt someone, but as I said before, you're apparently too worthless to care. I know it's been almost a year since anyone has posted here, but I am hoping your address is still valid and you get this or that some other clueless soul that might deserve to read it does. And by the way, napkins with a meal are standard, not a luxury. Enjoy your mediocrity.

I am a McDonald's Manager and I have to say, you all
are a bunch of whiny cry-babies. First of all, not all McD's are corporate owned, some are owner-operated so they DO NOT have to give you McDonald's corporate number. Second, if you would stop ordering our menu items in strange ways...add mac sauce, no ketchup, add 3 pickles and 1 tbsp of onions, the order would'nt be messed up. Remember this phrase
don't bite the hand that feeds you.

[Quote]I feel he does not represent your company in the McDonald's tradition.[/Quote]

Which tradition are we referring to? By the amount of people complaining on this board about their shabby service, I take it you mean the tradition of the customer is always wrong!

I was at the Mcdonalds in Stuart, fl (the one iside Walmart) I had ordered a breakfast item and while waitng for my order, glanced down at a headline in the local newspaper. The girl at the counter said" are you going to buy that paper? If not put it down" I look at her and could not believe she said that. I explained I was glancing at the headline waiting for my order, she said "it's the managers rule" I asked her to get the manager/he came and said "if you look at it you got to buy it" He was very rude when I asked for the Mcdonalds corporate number he refused to give it to me/ his name was Earnest and I feel he does not represent your company in the Mcdonald's tradition. I was very upset asked for my money back and left/ At no time did the paper leave the paer stand and total time I glanced at it was 30 seconds.I am really disapointed in the way I was treated.

steve graham
8453 se woodcrest pl
hobe sound. fl 33455

If you guys "ALWAYS" get the wrong order why do you keep, going back? Getting the order wrong twice would do it for me.

omg that always happends to me i orderd a hamburger(i HATE cheese) and they always give me cheese they also mess up the other orders im still young but i want to sew im not eatn there for a while

i agree with preeya and that for carebear to talk to you like that was awful. She was only 11 years old. For you to criticise her about complaining and fussing over a little thing, makes you as bad as each other. Your doing excactly what preeya did, complain about a little thing. Did you thing taking the mickey out an 11 year old is mature.

Good for you preeya. For standing up for yourself. I do agree with carebear that your literacy was rather good for when you were 11! I hope you have no more horrible hot chocolate!

I visited the McDonald in Riverside Retai Park, back last year.

I had to visit the toilet and what a state it was. Lets hope the employees dotn use these toilets.

See full review below:

http://www.toiletinspector.com/toilet_details.asp?toiletid=57&toilet_name=mcdonalds_restaurant

Whoa that is truly shocking. If it weren't for this one time that the train refused to wait for me and made me miss my appointment with the beauty parlor then what you describe here would certainly be the worst case in human negligence I have ever heard of.
In fact when I read the part about the hot choc being much too sweet it almost made me shed a tear. I just want you to know that I think what your doing is right. More people need to post descriptive and lengthy posts of their experiences of their rare, but horrifying, accounts of personal tragedy. Maybe someday the negligent and utterly disrespectful McDonald's will pay attention to ours cries for help and refund us our $4 hot chocolate?
BUT perhaps we should not be so aggressive in our actions, perhaps the Chelmsford, Essex McDonald's simply had a malfunctioning hot chocolate machine? I know its quite ridiculous to assume so but maybe, just maybe, the world will live on.
Oh and I want to say that I noticed that you are 11 years old and that I admire your literary skills and spelling accuracy in your writing. Such skill is seldom found on the internet. Also I felt when I read about how you said you felt very angry, that I TO felt very angry! Your telling of the horribleness of this excruciating hot chocolate even continued to eventually INFURIATE me.

And I also much enjoy the taste of the McDonald's hot chocolates, and having worked there I know that the hot chocolate machines used are from an independent company not associated with McDonald's and are of a high quality. Although I have never experienced any problems with the actual machines I have found that the customer is an expert at finding them.

I understand that when you pay for a drink at any restaurant you want top quality, but on the rare occasion that you do not get your entire moneys worth of quality or quantity, writing an angry post about it on the internet isn't going to change ###. Unless you like complaining, which I sense you do.

Write back

On 4/06/2008 @ 6:15PM my son and I stopped here to eat dinner. We waited 15 minutes for our food at the counter. The staff seemed lazy and the restaurant seemed under staffed. While waiting in line 3 different families complained. 2 of them complained of slowness. The 3rd party complained of the salt tray to be empty. After the food arrived we went to get our drinks at the soda counter...No straws! by this time I am fustrated because I had to be somewhere at a certain time, ...and this is supposed to be fast food? So I had to go to the counter and asked for straws. As we were eating, my drink was severely watered down, so I also tasted my sons and his was severely watered down. We drank Fanta orange and Frutopia Strawberry. I take my child to macdonald's often and never had such a bad experience as this one that is why I am taking time out of my day to write this.

Friday, June 19, 2009 9:15 AM ordered a "Big Breakfast" and"Senior coffee". Waited in line a full 15 minutes for order.
"Snotty Manager" hovering around counter employees making
things worse. He personally gave my order to the person behind
me in line who ordered same thing with a "side of gravy". If he
had payed attention to the sequence of orders on the counter, he
should not have done so. If he was paying attention, he would
have noticed the undue amount of time I stood waiting (I was
wearing a white straw cowboy hat-only such customer in the
store). Had to ask twice for ketchup. No apology for delay.
Actual counter person was polite, friendly and efficient.
Manager should go observe operations at the Guilford College
McDonalds where I frequently go.

discusted that the milkshake machine is always out of order (surley something needs to be done).

todo el tiempo a la tienda paso ala tienda 22755 el dia de hoy pase por unos macchiken al recibir la orden la muchacha aracely me pide que regresr la bolsa " hey tu damela" - no supe que paso pero me la arebato se cierra la ventana y ella algo discute con alguien que no me explico nada despues de como 1 minuto regresa y me da la orden se me queda viendo yo reviso la orden y ella.voltea y me dice ya yo me voy molesta pues creo que checar mi orden es mi derecho y no me puso mi ticket.regrese por 2 happy ml y haci es como obtengo que esto ocurio alrededor de las 11:14 y orden 41 .al llamar para la tienda pido hablar con la manager y despues de esperar me cuelgan vuelvo a llamar y me atiende alguien que supuestamente es la manager y le explico lo ocurrido pero al no obtener un nombre y como sono como si no le Importara espero que esto mejore pues todo el tiempo paso a este macdonalds

hi,
i am along time costomer of the mcdonalds resturants. i have enjoyed many of meals which your employees have provided during my years of patrionige. dipenent on the various location i have purhase meals i have been treated with dignity and respect. i have in the past wanted to, or have thought about lodging complaints but have always thought that there were extentwating surrcumestances with your employees and felt that i would do a diservise to that particular franchise and to a novice employee you have chose to hire. however i will no longer silence or accept the treatment that i endured on 12/02/2009 at 1907. i had just entered, no one was in line, i was about to place my order when a white gentelman cut in front of me and place a order for and ice cream. i was had just arrived and the cashier had had the gaul to to respond to this patron remarks when he said "i know what i want" by responding "you know what you want. i stood dumfouneded. as i waited until his order was filled and before his cone was given i said to the man it was very rudd of him to jump in line like when i was about to order he opolygied and said he wasn't aweare that i was ready. i infored him he was basically right behined me when i walked in. he wanted to alow me to go before him i let him know he had already ordered. upon him recieciving his i creeam he turned and spilled the top of his ice cream at my feet. (i felt it was intentional) and and the cashier responded with "oh will clean it up". this was in total disregard to the possible damage to my clothing or the possiblity of me slipping on the ice cream. she never called for any assistence to cleaning up the ice cream mor directing me to a nother register to put me out of harms way. it was just left there for me to slip and harm myself in my opinion. this is un accetable as a long time patrion and and a respectable individual in this establishment community. my wife was school a school mate to Olivia who opened this franchise and i am very disappointed in what i experianced on this day. the cashier Mechelle apolygied, not for anything by keep sying she was sorry. i suggested that she grow up as i felt hed apology was not aplogetic nor sincere. i would like a formal apoligy from the establiment and a promise this will not happen to myself or any of my friends who, with myself will not be treated in a most disrespectful and a defamed manor again. because if it could happen to me, who has gone there since it's inception it could happen to anyone.

P.S. I WOULD APPECIATE AN RESPONSE. I WILL NOT NOT CORRECT MY SPELLING AS I HAVE NOT RECIEVED A PROFESSION SERVICE.

SINCERLY,
PACER4076@YAHOO.COM

MCDONALDS
3994 FOOTHILLS BLVD
ROSEVILLE, CA. 95747
STORE: 13464

Saturday June 5, 2009 around 11:25 in the morning (Not a Busy time) I did a drive through at the McDonalds on Markham Road and 14th Avenue in Toronto, Ontario. As I did not have enough cash, I had asked the cashier whether she could put it on my Master Card, which she agreed. I did not have to sign, but just of habit looked at the charge and realized that I was over charged, by which time I had already come to the pick up counter. I mentioned that I had been not charged properly. At first the person disagreed, then of my insistence they figured that the charge had actually also include the previous customer's purchase. Now they agreed and gave the refund. Still it was short of the difference. I told them that the refund amount was wrong, again the person disagreed. He called the manager. The manager said if the cashier says this is the difference then that it was. Till this time there was no tension. I asked the manager whether he could have a look at the balance; he started to yell at me saying that he had other customers to take care of. I could see one car behind me. He asked me to go to the side - I said there was no room even if I went to the side for the other car to pass, and he needs to serve me as well. All this happened within two minutes. The cashier then came out with the change for the difference - He actually wrote the math on the MasterCard receipt which I have saved with me. The Manager had no sense of service and had too much pride for an appology. He must have felt that I didn't know math or may be me being cheap to get additional change from his till. The Manager tells me whether this is the example that I set to my kids who were at the back seat of the car. He has no reason to say these out of context matters and insult me in front of my kids when his staff and he are the ones at fault. I am not sure what he meant by example, whether it is asking for the proper change when short granted? I NEED ACTION by the head quarters of the McDonalds Restaurant against this Manager as he is not the right person for the job!

Bob B
[protected]

On May 16, 2009, 08:23 I went to McDonalds at 4210 Summer Avenue, Memphis, TN 38122 with my grandson and sister. I ordered a Deluxe Breakfast, chocolate milk, and specifically asked for a French Vanilla Cappuccino (after asking the cashier if it was on the menu and receiving a yes). After waiting about 5 minutes (not bad) for the order, I went to the booth where my sister and grandson were waiting. My complaint- you do not carry French Vanilla Cappuccino. When I sat down, I took the lid off my coffee and was upset that for $3.29 I barely got half a cup of cappuccino. I took the cup back to the counter and ask the employee to fill it to the top. For that price, I wanted my moneys worth. I then went back and took a sip of coffee and almost spit up. It was nasty. I had my sister taste it to make sure. We were right. I then took the cappuccino back to the counter and asked them to give me the correct cappuccino and that is when I was told you do not carry French Vanilla. I was very upset. I said "then just give me a large cup of coffee". The manager "Wes Hunter" told the cashier to give me $1.89 from the register and I stated "NO, I want a refund receipt and a receipt for the large coffee which apparently upset him. He came over and made the refund receipt and then another for the large coffee (which to me should have been free) with the change of $1.96. To have a manager so lazy that he would tell his employees to do things incorrectly (the fastest & easiest) is irresponsible and totally unacceptable in my mind. Besides, doing it "his way" was ripping me off. I told him that I was writing a complaint and he just shrugged. Never once did he apoligize for being misinformed about the cappuccino. What a disgrace for McDonald's to have employees (managers) like that. I ended up with coffee instead of the cappuccino that I wanted. Exxon one block down the road is my favorite place to get cappuccino and I would have gone down there if I had not been misinformed from the beginning of my order. OH YEA! What's up with having to tell the cashier how many creamers and how many sweetners you want. Are you guys that cheap that you won't leave it out for the customers? Good Grief.

I am very unhappy with the customer service and the service of McDonald's staff on Summer Ave. in Memphis TN. I would like an apology from WES HUNTER in writing. He can e-mail me at
Examsdchogan@yahoo.com. I expect this within the next 2 weeks time frame. Order #308 $10.36, Refund amount $3.59, Order #315 $1.63

Sincerely, D. Hogan, an unsatisfied customer

p.s. I hope my spelling is correct

i normally frequent this mcdonalds on my way home from work, and this particular time- friday night that just passed, i wanted nuggets and double cheeseburge deal. i made sure i'd asked if the nuggets were freshly cooked because when i get home, they are always old.

i ate one double cheeseburger and didnt realize it was mushy... when i actually saw the other it was raw. i woke the next morning vomitting violently. this is the worse case of food poisoning i have ever experienced.

please always check your food for anything...fresh, smell, hair, you name it. i have written off fast food for a while.

this is mcdonalds location is on eastern ave in middle river / chase, md... next door to bengies drive in theater. be careful.

sir

I went to your store #22755 at 5004 state hwy121, preston Rd, plano, Tx 75024. The order #328 to Go. I have to wait 20 minuts for my order and my 2 milk shake they give me the bigining when i order so quality milk shake you can think while 20 minuts waiting in restaurant and other 20 minuts to my home, and they give me 3 fries instead of 4 fries and on top of that I order lite mayo but they put lot of mayo. I speak to sotre manager, her name is Vicky. I never seen this kind of bad service at Mc Donalds Restaurant. You can call me regarding this matter. my tele # [protected]. thank you.

sincerly

sibi joseph, 9721 Ellery Ave, Plano, TX 75025

I have visited McDonald's in our local area 3 different times (11202 Leopard St. Corpus Christi, Tx 78410) in the past 2 weeks ordering the Southwest salad and each and every time I get up to receive my salad and they are out of the dressing that comes with it. This is very very aggrevating. It would be so nice if the person taking my order would tell me when I order the salad that there is NO dressing rather than take my money and send me through the line to find out when I've already paid and they are handing me my salad. I don't understand why a salad with special dressing is even offered if they can't keep the dressing on hand at all times. Thanks so much for allowing me to vent. I hope you guys can make the experience better for you customers.

Judy Flora

In this location lot of Filipino works and for past two years most of the time when we go for coffee in the morning is always warm if almost cold. Me and coworker had complaint so many time. Some time they told us to come and get a free coffee by the manager. Or the server will ask us if we can wait while they make a fresh coffee. Is my money is not fresh. On drive through we order then no body at the cash, I waited then honked or sometime I just drove to the next window and pay them there. Also inside they will have only 1 person on the cash, even on busy time. Many time I waited then left. Wrong order I had few time. I had drive back from home to get the right order and they never offered anything. It's endless and many people feel the same. No competition in this town so they don't care I guess. But something need to be done. Thank you

We went to mcdonalds and opened our Big Mac to find that someone has taken a bite out of the bun.

in Montreal Mcdonald on Saint Christophe corner:
1- the place is dirty filed with beggars and piss
2- at 1am, there is one girl serving while a line up grows. people walk out
3- I asked for a manager on sept 7th at around 2am. a black guy told me if you do not like it LEAVE
4- The place is dirty and one cashier serving after 1am. at this corner, it is the busiest. who ever is managing this franchise is cheap
5- The girl serving foreignore and to be sepcific germans, did not speak good english herself. while the client aksed for number 4 as a meal she was unable to understand, she had to call the other guy who was rude enough to say...leave if you do not like it
6- I swear, that I will never bother eating atMcdonald's in Montreal
7- this corner for your information is busy 7/7 even after 1am. there is ONE cashier taking order when there are 4 empty cashiers.
line up mount, people walk out. review your cameras
review how this property is managed when beggars, piss, is all around this corner.
I am sorry to say but it seems the people managing this quebec franchise by place dupuis are cheap and lacks quality control
the bathrooms are dirty
the floor smells piss
and the servants on that evening were rude
all we asked, why is the service slow, and the black guy told us if you do not like it leave !
we went to Amir, next door and had a healthier meal
thank you mcdonald for this experience.