McDonald's
Reviews and Complaints

I live in Dayton OH, and I'm writing in reference to 2 of your locations; the first being 1991 Harshman road, Dayton, OH 45424, and the second being 160 Woodman drive, Dayton, OH 45431.

For several months now every time I stop in to get food on my way home from work I get some reason why they cannot serve me food. They say that they can only take cash because their system is down, but everything works fine any other time. It has for years. If they don't give that excuse they say that they can only take excact change. Why would McDonalds say they can't give change? You guys are missing out on a lot of business because of this. Tonight, at the Woodman drive location, one of the employees can be heard on my recording (I've been recording these for a few weeks now) yelling "I don't give a [censored]!" Not sure what that's about, if you have a job you should "give a [censored].." Both stores do this. I get food on my way home MAYBE once a week.

I visited your store on 05/23/2022 approximately @ 8:30pm.

Before ordering I was told to hold on 9in a rude way) after she told me to go ahead with my order in which I thought that was very rude once again.

After 5 minutes of sitting at the speaker she finally came back .

The customer in front me was at the window for about 10 minutes and just as soon as I got to the window I was aaked to pull up in which I refused with a 5 month year old baby in the car.

So the Manager (dark skinned lady with the long dread braids slammed the window in my face and walked off.

This type of behavior is unacceptable.

How are waiting in the drive-through line for over 45 minutes they refused to take my order at the speaker so I pulled up to the window and they still refused to take my order! I was told by the black manager with dreads that he cannot take my order at the window but I didn’t understand because I sat in the line for 45 minutes along with a wraparound line around the building telling me that he couldn’t take my money or my order at the second window it makes no sense so I would like something to be done about this this is not the first time it’s not the second time it’s more like the sixth or seventh time this is happened and there’s other customers that were pissed off just as well as I was that were sitting in line the same amount of time that was and they told the same people the same [censored]

My husband brought me home bigmac and the bread was not fresh tasted old. So, I couldn't even eat it. I don't eat out much but when I do it seems like more times than not, I get something from here that is not right. I think u guys need to make sure ur staff are doing right with the food. I'm sure u have lost costumers bc of things like this. U pretty much loss me, except for ur mocha frappes I love those.

On Sunday May 22 at 11:45 I came to this location to pick up a door dash order and I went up to the window to skip the drive thu lane and you can see your employees just talking In the back oh! Keep in mind there’s a girl with a tank top on not even in uniform! I’m knocking on the window to get there attention because I see my order on the counter so I just needed them to hand it to me. There to damn busy talking to hand me my order so I HAVE NO CHOICE but to get in the drive thu having to wait even longer and I also had another door dash order waiting getting cold because of your location trash customer service!

At opening time, I found the tables and floor filthy with the remains of yesterdays for food and drink. The floors were also filthy. For the health and welfare of the public the restaurant must be clean. Around 7:30 am at maintenance man started cleaning the floors. This should be done before the store opens. The condition I found this morning is common at this particular restaurant.

Please contact the owner to correct these problems.

The restaurant in question is located on Williston Road in South Burlington, Vermont 05403.

every time i come to this mcdonald’s, they say the ice cream machine is broken and i feel like it’s just lazy. clean the machine so we can buy ice cream

On Monday 16th of May, I attended the Mc Donald's, Liverpool Street, London.

I placed my order, using the self service option.

My order was called, however when I approached the counter the server advised me that my order had previously been collected by another person.

I expressed my concerns and asked for a replacement meal. To my astonishment the server then advised me to go after the person to challenge their ownership and reclaim my order.

I refused to do this and your employee was very indignant as to replacing my meal.

This reflects a total lack of customer service on Mc Donald's behalf and I look forward to your reply.

Regards

Why does McDonalds have 2 drive thru's when they can barely operate one. This has happened more than once. Pull into 2nd drive thru on outside. Man tells me to hold on (rudely), wait 3-4 minutes, as a car pulls up to the other drive thru, his order is taken immediately. Still waiting as the other driver pulls up to pay. Finally get in the other drive thru, only to keep waiting. As I'm waiting a car pulls up to the outside drive thru that I was just in, and same idiot that yold me to wait takes his order immediately. Finally I shout into the drive-thru: Is anybody going to take my order after waiting 7 minutes at this point. The women say order when your ready, I tell her forget it and drive off pissed off. And is it too much to ask to get treated decently at McDonalds. They have the rudest people working. I always say, yes mam, no mam, thank you, Try getting one of the POS to tell you thanks. GOOD LUCK! Pure rudeness from a billion dollar dysfunctional company. Went to the local Burger King, and was treated with respect, got a better deal and only took less than 5 minutes. McDonalds sucks and we'll never get better with the rude disrespectful [censored]s they hire.

Just ordered a cheeseburger and small fry and two large fries. I waited 20 minutes and went to counter to ask for my food and they got a little short with me. They were only worried about the drive through orders and this is the 3 time this week. I am only asking for same attention the drive through orders get. I am a paying customer also. Sunday May 15, 2022 at 4:15 pm at McDonald’s Waynesboro Pa 17268

I ordered through GrubHub a delivery Saturday around 3 pm, May 14, 2022. I ordered online.

Instead of two apple pies I got six pies.

Instead of two decaf coffees I got two and one spilled inside the delivery bag and items fell out the bottom. The delivery person left me a message warning me the bag was ripped.

Missing were four sauces for my 20 McNuggets — two buffalo, two ranch.

No salsas for the two Crispy Deluxe Spicy Chicken sandwiches. I asked for ten hot picante salsa pouches to also use on the McNuggets. No sauces or salsas at all.

No straw for my Mocha Caramel Frappe.

No napkins.

All containers wet with spilled coffee.

McNuggets were tough and dry, not warm and crispy. Boring with no sauces or salsas. When are those Spicy McNuggets coming back? You promised too soon and got hopes up. Every time I order regular McNuggets I am disappointed.

The GrubHub delivery was fast and they kept me informed and warned me the bag was ripped. I can understand that. No complaints with GrubHub.

I was so disappointed by the order itself though. We recently had to stop driving and this was an expensive splurge for us, to pay the higher prices of delivery. $59!

Disappointed. We needed the order to be the bright spot in a horrible day for these two 80-somethings who can no longer drive. Instead now I am more depressed.

As a 49 year old mother I was driving my daughter as she was doing door dash - late nights I go with her first order we pick up when delivered incorrect order we take back to store they remake and we take back a second time - deliver a second time incorrect order I go a third time this time o come in with my daughter and ask to speak to manager - I say no rudeness this is my third visit this needs to be looked at - to be rudely told this was not stored failt someone had taken incorrect t order (maybe store should have orders there waiting getting cold and grab closer to time or actually check as anyone could walk in and pick up and walk off) but worse part after being told not store fault they had given my daughter wrong order three times you think second time tney would check she simply turned her back on me

Seriously no management skills at all - a simple I’m so sorry I have lots of young kids on - simply I make sure I keep a eye on pick up but a not our fault and turned back

If this is how your management treat clients I’m honestly disappointed - I wasn’t a hot head I was a almost 50 year old woman trying to advise mistakes me in made yet she knew it all and was rude

Hi,

I am emailing in regards to an order I just purchased from nsw store Gregory hills. Friday night 8:20pm.

The service was terrible and I am very unsatisfied with the customer service provided and lack of respect for customers.

Ordered Mc flurry’s. The item hardly had an ice cream. When asking the worker if it could be filled up to the amount as shown on the picture. She refused and said no that’s all you get. Absolutely disgusting attitude. This is not the first time it has happened.

Could you please respond to me in regards to this.

https://www.complaintsdepartment.com.au/mcdonalds-australia/

Regards

Julia Gonzalez

[protected]@gmail.com

[protected]

I drove through to order early lunch at 1035am. After paying went to the first window and was told to go to the second window after the person in front of me moves. That person sat for few minutes then honked his horn and knocked on the window. When he moved forward I pulled up and no one was at the window. Manager finally showed up and didn’t great me just rudlely said park it. So I parked in drive they stall 3 and waited for my food. He came out and thrust the bag at me and left. I’m sure it was busy, short staffed etc. We are all experiencing that. But no excuse for such rude behavior. Especially from a management team member who should be setting the tone for the store. I won’t be returning to that store.

I go to McDonald's at least 4 times a day my grandchildren and I love the mocha frappe, but for the last month or so they have been giving more whipped cream than the mocha frappe. I mentioned it a few times they say that's the way the machine does it and are very smart about it. If I want whip cream I'll go buy it. My grandchildren love it I've spent a lot of money on frappe. Please take care of this I'm not one to complain

But these are 5.00 and I am not getting my money worth thank you

Hello I work for a food driver company and cannot get service (timely service which is marked as a specification on the delivery app) because I'm a delivery service.

This is really insulting in that I also eat at this restaurant which by proxy makes me a customer no matter who I'm getting the order for. I'm specifically finding issue with the Mc Donalds on 8315 Montgomery Blvd. in Albuquerque.

Is now been 20 minutes since I arrived and I still don't have my order. On top of this the staff is not polite about it.

Please look into this.