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CB Fast Food Chains McDonald's Customer service
McDonald's

McDonald's review: Customer service 1

C
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9:37 am EDT
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On Friday 05/10/2024 at approximately 0445 I arrived at the Wellington McDonalds to get breakfast and at 0448 I placed my order at the drive thru order screen. At 0449 I pulled up and paid for my order using my bank debit card and pulled up to the pickup window at 0450. After a minute or so the attendant advised me that the gravy would take 4 to 5 minutes and I replied ok. At 0453 cars started to line up behind me and there was no attendant in sight, so I pulled into the waiting space #1. Then at approximately 0455 I shut off my vehicle and went inside to see if my order was ready and stood at the counter for 2 minutes and could not get anyone’s attention. I could not wait any longer or I would have been late for work, so I made the comment that this was ridiculous and went back to my vehicle and left at 0457.

Later at 0527 I called the Wellington McDonalds from work and requested that I not be charged for the breakfast I never received. The woman that I spoke to advised me that I would need to go to my bank to get a refund. She additionally stated that after 4 minutes she was looking for me and could not find me which was not true. I advised her that I had to move because traffic was backing up and that I even came inside to get my food and she responded to me that was not true. I advised her that I had a dash cam on the vehicle and the times and actions were being recorded. (I recommend you check your security camera and check the times). My card was charged $4.88 at 0449 for an item which I never received. I attempted to rectify this by phone directly with McDonalds with no avail.

Claimed loss: $4.88

Desired outcome: Refund with a apology

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D. Green
1 complaint
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May 13, 2024 10:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It sounds like you took the right steps by calling McDonald's directly to address the issue. Since that didn't resolve the problem, your next step could be to visit the McDonald's location in person, if possible, to speak with a manager. Bring your dashcam footage and any receipt or proof of the transaction. This visual evidence could help clarify the situation and assist in obtaining a refund. If this doesn't work, contacting your bank to dispute the charge might be necessary, given that you didn't receive the goods you paid for.

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  1. McDonald's Contacts

  2. McDonald's phone numbers
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    United States
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    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category
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