McDonald's
Reviews and Complaints

This is the WORST chain. There is always an issue or rude service. Tonight after placing my mobile order at 6:33pm, I arrived to pickup and was told they were closed. I stated the order had been placed and paid for through the app. The manager stated she would check on it. After waiting an half an hour, I was told by another employee the manager shut off the system at 6pm. The manager never came back to inform me of my order. I was not given an explanation as to why they were closed. When I asked how I was to be refunded the manager shrugged and walked away. The mobile app says now serving dinner until 9:59. I was freezing by this point and left to go to Wendy’s. This is seriously the worst restaurant! I have no idea how they’re still in operation! I want compensation for this and the order!

Kelly Rummel

1607 Jancey Street

Pittsburgh PA 15206

[protected]

They would not try to understand that they took my money but not willing to look for my order. I showed as much proof I could thru my phone to over 3to4 different employees. We spent over a hour trying to get them to give me what I paid for. The response I received was my card was still pending. I explained to them they were still going to receive the money, It says pending sometimes. But the money was deducted from my account. All in all I still sat there longer than a hour and still did not receive my food. The money was snatched from my card. This location is horrible and they help create a bad environment. Corporate should look into honestly. I will not be going back

My wife and I are just fed up with McDonald's.
For convenience we were getting 7 or 8 meals a week. Now = Zero
Somebody better realize with no customers you have no business.
List of Complaints:
Have run out of Coca Cola several times;
Run out of cold drink cups;
Screwed up the orders from input to drive through window;
Inability to count;
Inability to understand simple English;
So maybe I don't like Latinos. Well my sister-in-law is from El Salvador so I don't think so.

But what really @$%^$=_ ticks me off is when I call your complaints department I have to talk to a woman that refuses to be 1% cordial. I know she's said most of her spiel a 1000 times but I have heard it only once. I strongly suspect she was African American. So maybe I'm a racist. Well 7 of my grand nephews and nieces are African American. When I was younger I walked and hitchhiked from Southern Morocco to Egypt. Met the nicest people.
Even today when I meet people from North or Central Africa

My wife ordered the 40 chicken nuggets and the 2 large fries thru the drivethru. When receiving the food . The staff forgot the fries. My wife goes in and waited patiently to be next inline. The girl at the front asked my wife how she could help and she explained what happened . Then the male manager comes upfront and tell my wife that she needs to wait her turn. So my wife feeling upset because how she was talked to and she waits. You manager needs to learn manners and how to talk to someone. He better be glad that i was not there. There is no reason to talk to a customer like that when a staff members asks the customer how may they help. You as a company need to fix that [censored] with the manager. Because he's going to talk to the wrong person like that and get his [censored] whooped. Just saying . There is no reason to have a rude manager talk to customers because he has a stick up his [censored].

Anytime you spilll a drink at this McDonald's they give you a replacement one oh except if it's a hot chocolate so I leave here and it's cold morning when nothing to drink and $5 in their [censored]ing register I will never [censored]ing go here again ever oh and they give you all the refills you want on pop and coffee and everything else to drink except for hot chocolate go [censored]ing figure what do you know

Order number : IF747146784

Vendor Order ID:

fccc7dc5-7f49-43ef-9e35-1b095c2cc9c9

My delivery on 11/11/23 didn’t arrive but I have still need charged for this.

Order Date:

11/11/23 08:49

Order Number:

IF747146784

VAT Number:

[protected]

Restaurant Name:

Potters Bar - Metropolitan House

Legal Entity:

McDonald's

Address:

Metropolitan House

Town/City:

Potters Bar

Post Code:

EN6 1AJ

Phone:

[protected]

Qty

Item Detail

Item Cost

4

Hash Brown

£7.96

3

Double Sausage and Egg McMuffin® Meal

£17.97

3 Double Sausage and Egg McMuffin®

3 Hash Brown

3 Tropicana® Orange Juice

3 Add-on Hash Brown

£2.97

1

Cheesy Bacon Flatbread

£2.29

2

M&M's® Halloween McFlurry®

£4.58

DeliveryFee:

£3.99

ServiceFee:

£0.00

VAT:

£6.60

Total (including VAT):

£39.76

Good day I've bought 3 big Mac meals and 1 couter pounder meal Friday night

The burgers was cold and taste off, very salty and not fresh. My husband even ask them to make the burger warm and my burger was salty and unpleasant to eat, my son's were also complaining, but we did leave it as is and just leave. Paying almost R300 for a meal and not enjoying it, I was so disappointed in Mc Donald's, I will never go back there again, and my kids love their food, but this was 1 bad experience I never will forget

Ordered 3 quarter pounders on halloween night...In the box was meat! Only meat! Nothing else! How in gods name can an employee not know that the sandwich is not even completed? Then you have to give it back for them to fix... God only knows what happens then! This incident is being reported to the bbb mcdonalds corporate and hamilton county health dept... This is ridiculous! And we would appreciate a full refund! Try to hire people who know what a complete sandwich is. Not just what meat is! Hire people who can actually be taught to care! Wont be returning returning!

This McDonald's is the worst in Austin,TX. The Drive thru has an extremely long wait time even with both lanes open. Going inside is no better. You can stand at the counter screaming and no one will answer you. You are an inconvenience to them! No one is asking for them to wait on customers hand and foot, but show some respect, say, "Hi".

11/07/23

3:30pm

Nov. 5, 2023 I'm here at 5:44 pm and all the tables in thee play section have syrup on them. This means they haven't been cleaned since breakfast! Trash on the floor - it's disgusting

I told the people at the register, and after waiting 10 minutes still no one has come to clean them. There are only 4 other people inside. These people don't care! Going to another McD's for our food.

I purchased 3 McGriddle from store location on Merchant at. Dallas Ga. At 740-50 ish AM today11/05/23. As I ate my biscuit I bit down on something really hard and it cracked and broke off half of my tooth. Now I’ll have to have a tooth pulled and or capped. (Very expensive) I have the item in a bag. I called the store and spoke with the manager on shift and she acted like it was no big deal and or not something that could have happened there. Also told me to bring in the item. So they can send it off to be test or looked at it for insurance reasons. I’m make a formal complaint here. So that it’s documented and don’t want to bring it to that store and they just trash it. Or “Lose it”

Please advise me as to what to do next.