McDonald's
Reviews and Complaints

McDonalds at 130 N Main Street, Elkhart, IN 46616. 7-3-21 @ 10:02 am, Order # 98.
We waited in line for 20 minutes figuring the vehicles ahead of us had large orders. If that were the case, they should have been asked to pull forward and wait for their orders. Once we were 2nd in line to the window, the car ahead of us gave their order back and got a replacement order. Again, another long wait. when we finally got to the window to get our food, the employee didn't even look at us or acknowledge us. We could see our food was sitting at the window along with several others. When we opened the bag to get our breakfast, both of our sausage McMuffins with egg were burnt. The muffin was burnt as well as the sausage. It was not edible. My husband wanted me to go back in line to reorder but I said I wasn't going to go back and wait in line for another 20 minutes for $8.52 worth of food. Please send a refund/coupon/check to Judy Smigielski at 5721 Aberdeen Ct., South Bend, IN 46614. [protected]@gmail.com or call [protected]

I am, a regular customer of mcdonald's at the '159-01 Jamaica ave., location. I come in, just about everyday & when I go to the kiosk to put in my order for the ice cream. It continues to say & stay 'Out of Stock & all the ice cream products as well. I asked the manager about it, he told me last 'that the ice cream would be back the next or following week. That was, at least 2 weeks ago! The summer just started 'why is, the ice cream missing for so long? Then, also, the 'little yellow handled brown paper shopping bags for the customers to take with their food or drinks in, that have the 'cup holders that fit snug inside...
Both have been missing for 'at least '3-6 mos. now. The manager again, keeps saying they're coming, but they never do... So, this I find to be 'very unprofessional & insensitive to the customers needs & requests, as well as a 'serious financial loss for business, when it comes to the food items & products especially. Then, the customer should not have to suffer without having something to carry everything in, that their hands (even those plastic bag cup holder are sometimes not enough, if a customer has more than one item to carry) may not be able to because they refuse to replenish & restore by taking inventory of the restaurant's products & services needed to fulfill their obligation & responsibility to 'good paying & regular customers coming into mcdonald's everyday. Something needs to be done about this situation & asap because it is not fair to any customer. Other than that, their 'direct service to the customers is, absolutely outstandingly

We arrived at the McDonalds on Francis Lewis Blvd and Willets point Ave in Bayside New York at 10:45pm. We waited Patiently on a long drive tru line for 15 minutes. The individuals in front of us received there order however when we arrived to place our order we were told the store will be closing because they had exhausted all the food that was left. I asked what was left as we would work with what they have. They noted nothing was left and they were closing earlier than scheduled. I asked for a manager and he told me sorry no more food and no staff. If they were closing early the. Someone should have advised the last car on the line so we didn't waste our time on the drive try line. This was unacceptable as an answer as we were willing to eat what was available.

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First Name: terri
Last Name: barber
Mailing Address: 1036 29th st se
City: auburn
State: WA
Zip: 98002
Your E-mail Address: [protected]@comcast.net
DayPhone: [protected]
Date: 06/21/2021 06:32 PM
Visit Type: DRIVE-THRU
Place Order Type: DRIVE-THRU
Delivery Vendor:
Restaurant Address: 3920 A St Se
Restaurant City: Auburn
Restaurant State: WA
Comment: had two free comp tickets for free value meals ordered chicken sandwich large ff drink an big mac ff and drink an extra chicken sandwich. i got two spicy chicken sand and big mac and cold old fries andwas told i had to pay 9 .78 not to mention the fact two spicy chicken sanwiches which we nasty as hell i wanted chicken salads but they said you dont serve them anymore what the hell is going on

This place is ridiculous! I'm tired of coming here and having to deal with rude incompetent employees. They won't let us do three different orders, I shouldn't have to not come here because of the service. I love eating here, but have decided that I'm not gonna eat here anymore as long as I get this kind of service! Do something about it! Please!

Your app has worked once since March and again two days ago.

I went through the drive thru tonight to get my order and they could not find it. So I went to the A&SW restaurant instead. When I got home I found I had been charge for my order of $7.02. from McDonalds that I never received. I tried to phone [protected] and that is as fictitious as your orders.
So here I am. Money stolen from my account and no one to get hold of. So here you are.
You never answered my last email, so I dont expect much better service than that. So i will notify the better business bureau with a copy of this email.

We placed an order with McDonalds, and after they did deliver BUT they did not supply us with a printed invoice slip and only after they left we realised the order was not correct, there was a burger and chips missing. We phoned them to correct that but still had no response.

We asked them to provide us with a slip as well because the amount paid does not add up with the prices on the menu?

My brother Terry in Nanaimo BC sent me the following email about your Milk Shakes " If you are driving around a feel like buying a milk shake for the family, stop at Mac Donalds as they have Milkshakes on sale. They are $2 for small and $4 for large. I made the mistake of thinking for $2 regular would be small so I got a large one. It had to be over 1 quart and I only eat ½ and had to save the other ½ for today. terry"

I went out in Surrey to get one :
- Transaction date: June 20, 2021, Merchant: MCDONALD'S #8606 Q04, Purchase amount: $3.14, No deals, had to purchase a regular price one!
- Transaction date: June 22, 2021, Merchant: MCDONALD'S #8250 Q04, Purchase amount: $2.10. They had no great deal just a really small milk shake.
- I also tried June 21 and the MacDonald's was out of them!

ordered a meal, got no drink. Asked the window person several times about my drink, stated i did not pay for one. Long and behold on the receipt i did pay for a drink.
So what Mcdonalds? cant read orders? dont trust honest customers?!

Tonight around 10:40pm, I placed an order and the guy taking my order was pre occupied with doing something else. I ordered 2 large fries, a filet if fish meal, a 10 piece nugget meal, a 4 piece and an extra drink. I get up to pay and he took my payment. I noticed I was missing a drink so he was like 1.07 and I went to give him my card. He was like give me 1.07. I was like all I have is a card and a 20 dollar bill. I asked him for some sauces, he gave me 3 and the. I was like can I have more sauces he was like they are in the bag. He wouldn't give me more sauces and was the nastiest cashier that I have ever encountered at your establishment which I frequent.

I stopped in your place of business and ordered an egg mcmcuffin on my way to an appointment. I ended up throwing part of it away due to there being small pieces of egg shell in the sandwich. I would have returned to the location but due to an appointment elsewhere I wasn't able to. Very Disappointed I have always stopped at this location but never had this happen before. This may be due to shortage of help but it sure is not my fault.

[protected]@yahoo.com

Whoever was the order taker this morning 6/13/21 at about 8:30 needs an attitude adjustment and should check herself. I understand in these times it is difficult to find good help but you don't see this kind of rudeness at Chick-Fil-A because Management would not stand for that. You might need more training on customer service as well. It doesn't matter if you are having a bad morning, you do not need to take it out on everyone else. There is no need to raise your voice over the speaker. I am guessing that was the shift leader/mgr who piped in with the rudeness/loudness on the speaker and not the girl at the window because I have seen other complaints on this as well. It was really really uncalled for, and you might want to work on your customer skills.

https://fb.watch/659qCnN_j-/
This video was on Facebook your company can see this clearly wasn't ok.read the comments. This really looks bad on McDonalds. This man obviously has issues and just wanted something to eat the sad part is YOUR employees laughed at him until he started breaking stuff. Was it really too much to allow him to have food? This really is very sad. I hope you view this and do something about. Compassion is honestly FREE. This guy will actually get help but it could have turned out differently and McDonalds could have helped someone in need. If you can't view this feel free to contact me at [protected] or pamelia.[protected]@gmail.com
Pam Allman