McDonald's
Reviews and Complaints

i placed order on mobile app and manager refused to provide order
we showed proof of purchase and proof of credit card purchase
she refused
it eas not our on her system
how can we order food pay for it and then its our problem because the manager could. not locate our mobile order
this happened at 3380 w 18 ave miami dade fl
we did get charged and we could not get our order rightfully paid and ordered
ordered placed on June 9 2021 at 921 pm

Manager Abby is unnecessarily rude to Doordash workers. Refused to let us get our customer coffee creamers that they requested, saying it was against store policy after having just told us to come back around through the drive-thru. Won't be coming back here again to do orders.

McDonald's Restaurant Ain Sebaa-Casablanca/Morocco
Patemte N: [protected]
ICE: [protected]
N REST: 039
Adress : Boulevard Moulay Ismaïl, Casablanca 20250, Morocco

My whole life I have lived in Ain Sebaa-Casablanca, I was so excited to know that a McDonald's was opening for the first time in my hometown. I can say with no hesitation that McDonald's Ain Sebaa is a comfortable place for me, I find the comfort food that I like near my home.

Unfortunately, I come to you disappointed with the service and the quality of the food served at that place. This is very constant, and I am only writing this letter after many disappointments. That is not the quality of the food that we are used to in Morocco.

While the price is considered merely affordable compared to Morocco's economy, the service at the very (McDonald's Ain-Sebaa) is unbelievably disappointing. Here are a few of the reasons for my complaint:

1- The personnel has decided not to share the Wifi;
2- The food gets served cold as if it were sitting there for hours;
3- Today, June 7th, 2021 I witnessed personnel throw things at the counter because I said that they missed one item to my order, that the food was cold, and a cup of milk that I ordered was half empty.

I cannot stress how disappointing it is to find missing items and cold food to an order on many occasions. It is very disappointing, especially that McDonald's is very dear to the Moroccan consumers because we grew up enjoying it. Many Moroccans from Ain-Sebaa complain about this matter. If you didn't read about it before, it is probably because not many Moroccans don't speak English fluently.

I trust that you are going to deal with this complaint seriously.
Yours Sincerely,

Sarah

On Jun 7, 2021, around 2pm, I pulled into a store around 3200 W Roosevelt in Chicago. I waited in line at the the drive-thru lane for about 10 minutes, with the lane not moving. (I don't know if the issue.fault was with the gent in the car ahead of me, or with the staff, and I really don't care!) The other lane was moving, very slowly, but I could not switch lanes to get into it. I pulled around to order my lunch from the counter, but when I got inside, I saw about 8 other customers waiting around, and NO ONE BEHIND THE COUNTER. I waited a few minutes, then drove off in search of a meal elsewhere.

I then pulled into another McDonalds store, at 5624 W Roosevelt Rd. At least the lines were moving here, but not quickly. It wasn't a noontime rush at all. My order was taken, and it took over ten minutes for me to get my food. I ordered a diet coke; I received a flat, watered-down regular coke. The fries were only warm, not hot, and stale. No one ever said "Please", or "Thank You", or "Apologies for the delay", etc.

I proceeded to the McDonalds drive through just opposite South -Gate Mall, as I craved some fries and a soft drink, upon arrival at the order screen the service attendant was surprisingly friendly as compared to my usual visit where they often seen irritated and as if you are disrupting their peace, however the attendant did get my order wrong and this caused the inconvenience, I ordered a large fries and a large coke and for my passenger i ordered a cappuccino and a doughnut, the attendant didn't confirm the size of the cappuccino so, I assumed it would be the regular, instead she took her own discretion and made it a tall one, because its always such a rush from window to window, I rarely check my receipts but this time, I did, so before, I got to the next window, I told the service attendant to rectify and make it a regular cappuccino, I was told to wait on the side of the car park, he then gave me my order (Fries and soft-drink) and took ten minutes to change or ready the right size cappuccino, he then took another 10 minutes to go correct the amount and bring me change, in the interim we discovered that the Fries were cold, the doughnut was cold and there was no apology what so ever, also in the process making me late for work. This is not the first time I am receiving such poor service from a McDonalds drive-through, so its either a wholistic training gap that needs to be addressed or major attitude adjustment that is needed. If the drive through section is going to be so inefficient then whats the point of sitting in your car wasting your petrol and time, close it! One should remember for most Mcdonald's can be start to a good or bad day, especially to those who like their daily morning visits. if this type of attitude carries on you just might need to change the "I'm loving it" to "I'm doubting it!"

Thanks for listening,

Kind Regards,
P.Naidoo
[protected]

On June 5, 2021 my wife and I stopped at McDonalds located at 1700 Perry St., Port Clinton for lunch. They had signs up that the public restrooms were closed. I noticed that despite the lifting of the governor's Covid restrictions on June 2nd, that they were not permitting any dining in. We didn't order and walked out and went across the street to Frischs. Frischs had dining in and their restrooms were open. It is unacceptable to deny customers the use of a restroom. By not preparing for the lifting of the Covid restrictions, McDonalds doesn't deserve any business especially from the tourist trade.

I have been getting this ad practically every 1/2 hour when I try to read MSN news. It takes over the entire screen and I can't get rid of it without switching to another site. NO, scrolling doesn't get rid of it.

By what right do you take over my computer?

You have lost a lifelong customer.

Purchased a blue slushie from McDonald's on cone Blvd. It had something beige inside of the cup. Took it back inside to get another or refund. Manager was very nasty. I had to go back to my car to get my debit card and receipt because she refuse to help me without it. I had just left the drive thru. It took 15 to get my refund and to purchase a soda instead. No one apologized and they were rude. I live near this McDonald's and I will NOT be going there again. Zero customer service at this store.. rude as can be!
Receipt info: KS#13 order #23 merc # 491388
McDonald's #4137
2001 E. Cone Blvd
Greensboro NC 27405
I would like you to have a few conversations with the staff there. I also would like to hear back from you with an update. Thanking you in advance.

I order a pack of cookies with my order just to make it home (which is lucky 3 mins away ) to not finding the cookies I paid for than when I went back up there I was given some hard cookies and the window was slammed in my face . I really dislike poor people skills especially when you work in the type of environment you do .

I took my 2 year old daughter to the Gateway McDonald's branch(near toys r us) for a happy meal. I ordered our food and wanted to sit down but the tables were still dirty. The cleaning lady was there but was moving at a pace that was slower than a snail. So I took the cleaning spray and sprayed our table but I could not wipe it because I had no clothe neither was there anything to wipe with. So I asked the cleaning lady to please wipe our table. She didn't even acknowledge my request so I asked my mum to ask her to do it. She just looked at us, rolled her eyes, flared her nostrils and continued to ignore us while picking up a chair at an even slower rate than she was before. I was extremely upset and disgusted with her behaviour so I told her she had a very bad attitude which she ignored as well and we walked away. We had to go buy coffee at Gloria Jeans and eat our food there. This is not the type of service and attitude and disrespect that you treat your customers with, especially don't expect that from the cleaning staff. Will never go back there again!

McDonalds believes it can charge white people extra for the stinky [censored] [censored] food. They can go [censored] them selves There as racist as Popeye's is I guess they wanna go back to the days of having separate water fountains. Who the [censored] would allow them to charge extra for whites cause of Jan 6th total bulls hit some dumb as POS try'n make an xtra buck of there POS store from there nasty [censored] food

This mcdonald's is about the sorriest restaurant I have ever seen. No friendly welcome, take your order. You place your order and they still don't get it right. I am a border line diabetic and do not drink anything with sugar it it. I always order unsweetened tea. Simple. You would think! I always get sweet tea. I've learned to taste it before I leave drive thru. Special orders are always messed up. I also check my order before I drive away, why, because they never get it right, their reaction is not thank you come again. Nothing is said! Do you not check on your stores any more? Do you not have surprise inspection qsc. If they put in wrong amount of money to give you back they can't even make change, manager can't either, they have to use a calculator what?

I drove thru the South side Petoskey McDonald's at 10:28 am and ordered the 2 for $5.00 breakfast sandwiches. The guy who took my order seemed confused and also rude. I also ordered a coke. He said it would be $9.00 for a $6.00 order. When I got up to the window he said he upgraded my order which I didn't ask for and that it wasn't his fault, but the computer's. I told him to forget the order and drove off. THE MENU ADVERTISED 2 for $5.00 on the breakfast sandwiches and I was within the ordering time for the breakfast. He was rude and didn't offer to get a manager or change my order, anything. I WILL NOT FREQUENT THIS LOCATION AGAIN!

I am a current customer at McDonald's on Rossville Boulevard and Chattanooga Tennessee. I come to this restaurant approximately four days a week. Every time that I have visited in the past three months the ice cream machine and frappe machine is never working. Is this because they aren't working or is it truly a machine issue? It is so frequent I believe they just don't want to fix the machines or even bother making them and just using it as a excuse.

Staff standing around talking [censored]... And I'm waiting [censored] off with this... I waited about 30 minutes and the same today... To the point of making comment... Please check the cameras... But fast food my [censored]! For whatever reason even your website doesn't want me to submit a complaint... So dear [censored]wits please accept this as a second complaint against your marketing department... How hard can this [censored] be!

Jesus. this alleged pandemic is sickening. McDonalds and Sheetz both is like zombieland. Im never goin back to this McDonalds. a half dozen employees and ONE says hi and engages in a bit of conversation I didnt spend much but damn a half bag of fries and with more salt than fries? Im too poor to waste my lil bit of Social security. on BS service from the alleged food service providers around me. I just filed a complaint on Sheetz yesterday. (that was way worse than this though)

On Wednesday May 12th, at approximately 2:10pm, I found myself at the McDonald's drive-thru to get my daughter a snack, after picking her up from school. When we arrived, I heard a muffled voice asking may I take your order. Without even thinking, I assumed it was my usual "friend" over the speaker so I cheerfully responded, "Hola Chica! Uno momento, por favor!" I immediately got a nasty response saying "Ah, Un! No! I'm not takin no orders in that language! We don't speak Spanish! Order in English!" So I'm thinking maybe I shouldn't have assumed it was her. Embarrassed, I said hold please. My oldest daughter called while the cashier began to take other orders. I told her what happend and she informed me that this McDonald's is known for being rude to it's customers. I had no idea. By the time my youngest daughter figured out what she wanted, I had 3 cars behind me and no one else was in the other lane. I was waiting patiently but the cashier never came back. I said "hello" twice and "excuse me" through the speaker once. After that last hello, she rudely responded with: "YOU GONE HAVE TO WAIT! I'M TAKIN' OTHA ORDAS!" I saw that I was the only car at a drive-thru speaker and was like OMG. I didn't even want to order after that because I didn't want them to do something to my daughter's food. I had to take her somewhere else to eat. I told my daughter to call them several times while we were leaving but someone kept hanging up on us after answering. I've never been treated so awful in my life. If you guys find yourself at the McDonald's at 2499 Murfreesboro Pike Nashville, TN 37217, please watch out for the ghetto black woman in drive-thru with black/blue braids, long fake nails, and thick, false eyelashes. She is a force to be reckoned with. Someone like her should not be allowed to work with the public at all. She has zero customer service skills. If McDonald's insist on employing individuals like this, then please keep them away from the public. There are plenty of other duties people like her can fulfill rather than allowing her and people like herself to make direct contact with the public. I just really wish my daughter didn't have to witness that madness. It was embarrassing to say the least. A few hours after the incident, I was informed that the same person that was rude to me was caught yelling at a hispanic fellow work colleague. It was so bad that the customer left without ordering. Just thought that this should be known.