McDonald's’s earns a 1.6-star rating from 2920 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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Security guard
Security guard is very unprofessional. He is very rude /aggressive with the kids that comes in there to buy food afterschool Also my daughter and niece has been harass by him, and I went to McDonald to ask him what happen and he was very rude soo spoke with one of the other managers and she understood what I was trying to explain to her also I inform her...
Read full review of McDonald'sCustomer service skills and the food was not fresh
My name is Andrea Johnson I am a customer walked in at the store #11707.I waited for almost ten mins or more to be served,but no one asked me for help didn't use the kiosk for my reasons.There were two female employees eating on their break it took a few times to get the young ladies attention no response.I ask the one on break if she were new or what's the...
I was hung up on in mid sentence on the phone.
Store # 10247 McDonald's on 2681 Zelda Rd. in Montgomery, Alabama on 9-8-2023 @ 9:09 p.m. A female answered the phone when I called and hung up on me in mid sentence. I was trying to ask her a question and she didn't even let me finish my sentence before she hung up and wouldn't answer the phone after I called back twice. I have the screen shot to prove...
The food and the employees
I placed my order for 2 plain cheeseburgers, small fries and large coke. I get my drink it’s over full it’s spilling out the top when the employee gave it to me so it spilled on me and inside my car so I had to wait for him to turn back around to ask for napkins to clean it up. Then wait a few minutes more he came to the window and asked if I wanted...
Read full review of McDonald'sOrder of 2 10 pc nuggets and large fry
I went through drive through. I ask for both of my 10 pc nuggets and large fryto be cook fresh. I ask the young man twice because I didn’t see (well done) on the screen. As I payed for my order I told him again make sure they are fresh. He looked at the screen and said “yes they are” as I received my food I asked again was my food made fresh. The woman...
Read full review of McDonald'sBurnt buy coffee
Went through the drive through and ordered a coffee and when the cashier passed it to me the cover came off and coffee went all over me and my car. The female at the window handed me a bunch of napkins and told me that I wasn't holding the cup right that is why the lid came off, didn't ask me if I was alright or even give me an other cup of coffee, I just looked at her in disbelief, my hand and leg is burning not to mention the coffee is all over my car and me.
PS
Not to happy
Desired outcome: I would like to be compensated for this, my car need cleaned and my pants are ruined.
Services
I went to order a 6 pieces happy meal for my kids and they said they doesn’t have it. They are super rude and mean the woman Jessica and the whole stuff were mean. I had to complaint about the situation even the manager (she said she’s the store manager) was meant. I told them that I don’t care if the prices changes or how work their own company the...
Read full review of McDonald'sMy Application
I put in an application at the Walnut Ridge AR restaurant. I received an email that my application was not excepted. I want to know why it wasn't excepted? Was it my age or what was it? I have the experience. And at Mchire.com website said hiring immediately for Walnut Ridge. I will be contacting an attorney over this matter! This is exactly what the email...
Read full review of McDonald'sCustomer service/ safety
Around 9:00-9:30 approximately I observed a a management outside aurging loud and cussing and shortly after I heard one of them mention a gun and went to a black car and got the gun and entered the building. As I pulled around to the drive through window I heard loud threatening conversations. This is my neighbor and I would like to see a clean safe McDonald's like everywhere else. Ive been seeing this same manger cussing and screaming for years. I really wish my neighborhood McDonald's wasnt so ratchet and dangerous. Its like y'all welcome that violent culture. Thanks in advance for your time and considerations regarding this issue. Ps. bring that Mcrib back asap
loyal customer
Desired outcome: Hold this store to the same standards of accountability as other McDonalds ( safe clean kind service)...
Service
We drive through the drive through and ordered a large chicken nugget meal - paid and got to lady who gave us food rudely then we asked for the drink that came with the meal and she said show me your receipt - but we weren’t given one she then found the drink next to her and gave us that staring at me rudely the whole time I then had to ask for a straw which she gave me again staring at me and then told me not to snatch
I am in shock - it was 16.40 on 3rd august 23
Desired outcome: For her to receive some training
Employee
Ordered a double filet o fish…got single. My kid ate it. I was going back to get cookies so told them about the mess up on the filet o fish. They asked the manager and he said they couldn’t do anything about it since the single had already been eaten. None of it was a big deal til she said they couldn’t do anything about it. I figured they hand me 3...
Read full review of McDonald'sPoor maintenance
Every day the trash is overflowing and there must be 20 cigarette butts under and around each parking bumper. This place is the worst ive ever seen. Trash everywhere. The big rocks have not been fluffed up and maintained in 4 years. Semis roll over them and smash them dowm every day but no maintenance to keep them looking nice. Back in 2015 the same gal doing maintenance was also doing the landscape and powerwashing. She was on the roof, changing filters, she had the shed out back spotless.. she did toilets, oil vats, put truck away and all the windows, plus painted the bathrooms and so much more. Get some good help out in that area! Im so sick and tired of going to your restroom and nooo toilet paper... come on staff! Get on the ball!
Desired outcome: I will change the trash, just leave some bags with BP! Also leave them toilet paper too since they always have to fill it too! Sad
Customer Service
3 times over the last 2 months I have placed and order and when I returned home I was missing items. I have also ordered chicken deluxe sandwiches and the chicken is nasty, over cooked and looks like it was cooked in old oil. Also, for my bday I got a code for 1 free item. I used it today and when I used the code it ended up charging me more than my...
Read full review of McDonald'sCustomer Service
This morning 09/02/2023 at 9:45 a.m. my husband went to McDonald's on Pimlico Parkway in Lexington KY to order breakfast. He ordered himself a hot cake and sausage platter, hot cake for our daughter and a #4 for me with a decaf coffee. When go got to the second window to pay, he noticed my order wasn't in the bag. He was told it was too late to change the...
Read full review of McDonald'sCold coffee
Dear mcdonald's, I have called and complained to you before about the service at mcdonald's I can not understand why you do not address the managers and train them to check behind their employees' work ethics. Are they sitting in the offices with the door closed... My complaint is the coffee for the 3 days in a roll I have received luke warm coffee. I can...
Read full review of McDonald'sGlass of water with my meal
I went to a McDonald's restaurant in Quebec City, (590 Wilfrid-Hamel Blvd) Canada and when I ordered, I asked for a glass of water to have with my burger and fries. When my order was ready, I again asked for my glass of water. I was refused! I could only have a cup to self-serve a glass of water if I paid for a soft drink, or bought a bottle of water. I wrote to the company and despite an "apology" for my experience, they stated that franchisees have the right to do this. Who knew!
Desired outcome: compensation
Incomplete order
On August 30th around 11am placed a order for lunch. The food shows up in sealed bags like normal. But was incomplete. This was the third time, my order from Mcdonalds was not complete. This time I used Grubhub instead of Uber eats. Missing the two medium drinks and all of the Sweet n Sour sauces and BBQ sauces for the nuggets. order number 1646 pick up # 4077899
Read full review of McDonald'sIncomplete order
I ordered 8 sausage Busquits (received 7) and 2 sausage McGriddles (received 0). When I sent an email requesting help corporate directed my email to the franchise. The franchise never followed up. When I contacted corporate again they ignored the complaint. When I used Facebook to ask and engage them, the McDonald’s “customer service” proceeded to make fun of my occurrence and then proceeded to make fun of me for complaining. They left a feeling of enjoying when their customers are ripped off.
Desired outcome: An apology and the order made right
A manager
Every morning I come into the drive thru to order breakfast. The lady taking my order and money is always nice and polite! But when I get to the second window there's always this manager that is rude and does not have good costumer service! She always has a attitude, she has laughed at My face and wants to start a argument with me about my order I ordered a...
Read full review of McDonald'sMcDonald’s London Groveport Rd Grovecity Ohio 43123
I visited this McDonald’s today after sitting in line 20 minutes I pulled up and was told the drive thru was closed. Had to go inside stood in line for another 15 minutes waited for food went to get my sweet tea it was empty, went back to counter to get food wasn’t ready. They got my tea for me and brought my bag of food out we preceded to drive and eat our fish sandwich’s were burnt fries were cold. I’d like to have my $14.38 back. I also advised them inside they would have people less aggravated if they would put signs on both drive throughs CLOSED.
CONNIE NEWSOME
[protected]
134 Cottonwood Pl
Commercial Point Oh
43116
WITHDRAWAL POS #222869
MCDONALD'S M2063 2596 W
LONDON-GROVEPORT GROVE CITY
ОН
$14.38
Desired outcome: Refund
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
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Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all McDonald's contacts
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