McDonald's
Reviews and Complaints

I just left the McDonald's on boul st. Jean in Pointe-Claire. I am shocked at how dirty the restaurant was. Absolutely no clean tables. Benches and chairs had food and drinks on them. Table had dried ketchup all over them The floors were littered with fries, napkins, chips and sticky. Dirty trays left on the tables. Someone spilt a drink on the floor between the entrance and the trash can. VERY DANGEROUS AND Slippery. No caution signs I had to ask if the were going to clean the tables and let them know about the spilt drink. Just to add to the frustration my fries were old. Long story short.. I cleaned my table and bench so I could eat. I have been here close to 30 min and they have not attempted to clean up. Very disappointed

I stopped at mcdonalds today and grabbed some lunch, I got two fish and 10 piece chicken nuggets, two fries which the fries were good and hot too! Wow! But the fish and chicken nuggets were so dry and hard they must of been from yesterday's menu. It really sucked! If I was closer I would have taken them back. I wouldn't even feed them to my dogs, I really get disgusted on how these fast food places just hand out whatever is there know matter how long the food has been sitting. The money people spend on this food you would think you would give out fresh food at all times. Mcdonald's is not what it used to be. That used to be my favorite restaurant. I guess I will think twice before I go there again. I don't make enough money to waste! Oh by the way I did not eat that food! I know that's my loss I should have taken it back.

Yesterday evening around 5:45 p.m. I went inside the McDonald's in Perkins, OK. (sorry don't know the ID number). After ordering, I waited near the counter . In walks two ladies, one carrying a chocolate poodle. No where did the dog have identification as being a Service dog. While the lady was ordering the dog's hind feet touched the counter. This is disgusting! The employee acted as though she knew the customer but again this dog showed no evidence of being a Service dog.
If McDonald's is allowing anyone to bring their dog into a restaurant, I will no longer be giving you any more of my money. How do you know if this dog is carrying any kind of diseases? Was the dog properly vaccinated? This is just disgusting for any animal to be around food that is being prepared and sold.

The manager is yelling at the employees that have just arrived. Just because your a manager doesn't give you the right to yell st the employees and talk bad about them .. not coming to this McDonald's anymore. The manager continued to argue with them.. she's blonde and white skin tone. The McDonald's on Mendocino ave. I don't like this kind of behavior I hope it will be talked about n resolved thank you.

I was at a grand opening at 3239 156th Ave SE. Bellevue, Wa. They advertised up to 4 Big Macs for 99 cents each between the hours of 5-10 PM. I went in at 9:00 pm and they said they were out. Out? This was the grand opening. Then I asked if they would substitute and they flat out said no. On top of it the manager barely spoke English. She said she could sell me a cheeseburger for the same price. I guess she could since they are on the dollar menu. So frustrating.

Had a bad experience at my local McD's restaurant. I asked for a refill of sweet tea at counter girl says it's in the back and I other stuff to do .I waited a few seconds and left counter, also no ketchup in pumps both sides and also no large kids for tea .I had to drink coke that trip.very mad .also new manager came in he delivering food to table .poor service.also received Ice cream also on way out not good.I spent over 20 dollars that trip .whatever go back...

To begin with the young ladys at the counter did not seem very knowledgable about the menu, which I can understand especially if they are newer employees, but the entire meal was tasteless. Our chicken nuggets were quite obviously past their que time, they were extremely hard on the outside and rubbery inside. The meat on our burgers was extremely dry and didn't seem to have any seasoning on them as well as the French fries, they seemed to have no salt on them at all and were extremely hard. The only thing that we ordered that actually tasted good was the sausage mcgriddle. It was still hot when we got home and the sausage was nice and juicy. Basically, being a former employee, and knowing what the menu items should look like before being sent out, i believe the timer on the other meats had been reset to avoid waste

Incident at McDonald's location: 1830 N. Hacienda Blvd, La Puente, Ca.
I was waiting in the drive though about half hour, my kids where hungry, I had two other special kids that wanted their food. While we were making an order though the speaker and they are yelling and it's kind of difficult to order the food over the speaker so we got the respond on the speaker saying we were not going to be serve the food from you guys. We requested the manager and she come up by the window and she still don't let us make the order though the window and stated that my team don't want to serve you. It's terrible to treated like this we are the customers especially you have two special kids in the backseat that are hungry crying for they happy meal from McDonald's. This is straight discrimination issue here because my children are special kids & handicap and we explain to the manager at the window and still refused to serve. So I told the manger I am not moving till my kids are getting serve and they call the police on us, all my kids are scared and cry. The police arrived and told us to leave the premises without serve any happy meal to my special kids.

Appuling. Im here now. Although i asked about making sure thing were cooked all the way even over cooked as i was recently diagnosis with lung cancer n must be careful. I was givin no reciept. Theysaid they had no paper. I asked for bottled water with my fish meal n in the end they told me they had none. Couter person. Cook n some strang floating worker had no name tags. Just sickening. Fries r not even cooked all the way.what r u people thinking

On Friday, Sept 28, around 5:00 PM, I stopped at a McDonalds in Hazlehurst Mississippi ( right off of 55 ).
I've never written a complaint letter before...for anything...but feel compelled this time.
I went to the drive thru, gave my order, paid at the first window, and then proceeded to the pick up window. There was clearly a lot of confusion because they had asked the 6 or 7 cars ahead of me to pull into the temporary waiting stalls, and then started bringing bags out to the cars. Everything was off, as the orders were all wrong, and they would bring the bags back into the store. After waiting about 10 minutes, the girl at the window asked me to pull into one of the stalls, but they were all taken, so I simply asked for my money back. After waiting another 5 minutes with no response, I simply drove away...left my money and left my order. It was extremely frustrating and I think I'm done with McDonalds.

I am complaining about an employee who didn't have a mcdonald's uniform on but they were working there. They seriously were so rude and said that they don't serve the homeless to me for no apparent reason and I was severely shocked and annoyed by this. I don't know who they think they are and they can't accuse people of being homeless which is rude childish and unprofessional. I seriously don't even know how they got deeply personal all of a sudden and wanted to act like they knew who I was? Their only job is to serve food to customers which only lasts for like five to seven minutes and i'm seriously sick of employees paying attention to customers. — like their so innocent if they work there? Employees can be criminals too so I don't even care? She said that she was going to call the cops and I couldn't believe it? I didn't even know what she was talking about and I am so sick of people acting like simple things are serious crimes? Calling the cops is something serious but a lot of people act like calling the cops is a toy and it's ridiculous! Also I can't even believe the nonchalance about calling a cop? And making someones day bad or like hell for no reason? How rude? For real? I didn't talk to a cop but I seriously wouldn't even want to eat there after that anyway, duh!? Also how does someone who practically was so rude and discriminatory just easily call the cops and they're in the wrong? Pathetic!?

I am sitting in Wendy's restaurant writing my complaint and this is why! We frequent the Delmont, PA McDonalds often. In the past month (September 2018) the store has closed its lobby at least THREE times that I know of before the actual posted closing time. (Tonight, Sunday, September 30th, they had a sign on their door they closed the lobby at 5 PM! It was only 9:15pm when we arrived).
Each time has been due to them not being staffed to accommodate customers! REALLY?!?!? And only ONE of both drive thru lanes is open and needless to say, the drive thru line is long. When this has happened there isn't anyone at the first window and the complete transaction has to take place at the 2nd window which takes even longer!
So fed up with the management of this McDonalds! Managed VERY poorly. All 3 times we have left and went to Wendy's orTaco Bell who is the competeing restaurants, all in the same vicinity.
I wish SOMEONE would step in and fix the problem. Won't be surprised if this McDonalds closes just because it is a disgrace to our community!

Ordered for curbside pickup waited for 10 minutes and it said we didn't have an order so we went through the drive thru since the inside of the store is being remodeled. When we got to the window it took them a while to find our order but when they did they said we didn't get our food because we didn't pay but it says we payed through the app. So we ended up waiting for 30 minutes and paying twice. I just want to get a refund for the double charge.

I came in, noticed that the service crew is still filling out orders for other customers who came ahead of me, so I waited till the service crew is done. 15 minutes has passed, I would like the complaint department to take note that I am the only customer waiting to have my orders taken, the other customers are already busy with their breakfast, A man came in waited a few minutes and the service crew asked him his order, so I called the attention of the service crew about coming in ahead of the gentleman, do you know what the service crew told me, Excuse me? This happened in South Poplar and Imperial Highway in Brea, California, 92821 September 30, 2018

This email in reference to an situation that occurred on 9-26-18 at your 1239 location on Broad Street in Henrico VA with two of your employees. My daughter who worked at McDonalds who was fired this morning over her giving a loyal customer a sweet tea 2 WEEKS AGO and not the issue of ASSAULT by a Ms. Claudia in the drive thru who came an up and pushed her body into Tamisha causing her to bump into another employee who then hit the wall an cursed at her during lunch with customers present. Now to my knowledge when an employee physically uses there body to afflict bodily harm on someone is an assault and should result in this employee being fired immediately as she has become an immediate danger to those around her. Now she was sent home and also my Tamisha which I believe was unfair to her as she did not retaliate against Ms. Claudia. Tamisha also has yet to receive any resolution in this matter or has even been approached by a manager on how the issue will be resolved. It is now been 4 days and STILL no one has spoken to her on this issue. Now as for her being fired today I will provide a statement from this customer as he has received free items too from your GM Pamela Jackson.

I came to location-Store #778 at 11:47pm on Saturday 9/29/18, and they refused to serve me. The restaurant was full of people, and an associate rudely yelled- We're closed, when I walked in. The store hours said open until midnight. I then asked his name, and he said rudely "WHY"- then I said I'd like to know, and he aggressively stated that he doesn't have to give me his name, by law.

Around 12:40 September 30, I went to McDonald's on Main Street in Baker, La. I ordered two mcdoubles add mayo a small fry and a large sprite. The employee at the first window walked away, for about 1 minute returned and informed me they were out of mcdouble patties. So I asked for hot and spicys instead. Paid $4.94 in total to drive off and realize the fries are about 1 hour old or so because they were cold and very stale. I returned to correct the situation and the employee at the second window said the fry machine was down so I requested my money back and waited like 6 minutes for her to not return on whether I could be refunded my money because she said she had to see if I could get a refund.

I did wait for like 30 min to just order and after all that I get my food I cold and the fries no one can eat it
This thing happened to me a few times but this is the first time I am sending the complain
I'm not looking for rewards or anything but I wish you can take care of that or I have to find another restaurant to get my food
Thank you for understanding what I am saying

I have gone to my local McDonald's for months now and I'd like to say how horrible the service is and the friendliness along with the wait! I usually go in through the drive through and this happens everytime now for the past 2 months. I place my order and then pay, go to the next window to get my food and what do you know the person and it has been multiple people don't say a word... they will either hand me my food not a hi have a good day nothing. Just stair at me hand the bag and slam the window. Well today I went and waited and the second window for my order sat there for 10 mins and then was told "waiting on the nuggets pull up"! I said oh okay thank you and just another dumb stair! Do you guys not believe in customer service and quality no more? I am so upset and disappointed. Everytime I try to be polite to the employees and this is just the worst. I hate paying for something to turn around be treated like I am nothing! I am give good money for this product. Not to be treat badly! I happened to look over their reviews and it's so sad to see I am not the only one. You might want to look into them, I've attached them for you to review.

This store is the worst! Nothing but ghetto rude people who could care less about you or your service. I go here and it never fails that there are employees who don't wear their uniform and constantly mess up your food without any thought. They are jerks and mean. Would rather share their ghetto attitude with you then a simple smile and that seems to be completely fine with all of the managers. I came in to get a tote of cookies which for all of you who don't know that's 13 cookies, I got 9 in total which I waited ten minutes for and was given attitude for no reason. The photos shows the 4 oatmeal raisin I asked for which the girl seemed upset that after she told me "we have none made" I asked her to make some then so I guess this was the result of me asking her to do her job. She gave me 4 less cookies then I paid for and destroyed the oatmeal raisin which were supposed to be new and threw them to the bottom. I am pissed now and will leave every negative comment I can and tell everyone how ghetto mcdonalds has become and what they allow employees to do to their customers. Every negative comment and I will not stop until this is made right.