On Sept 7 2023, I went to Mr Tire in Waynesville NC to have a new set of tires put on. I had a 10:00 appointment and they finally took my car back at 11:15. At 1:30 , they brought my car to me and said it was ready so I went to the counter to pay… it was 700.39. As I was beginning to pay, the manager told the mechanic that he forgot to do the align and balance so the mechanic took it again and 30 minutes later said it was ready. I paid the bill and left. I pull out onto the road and drive approximately 1/16 of a mile and the car started shaking and making an awful noise, then the left back tire comes off and goes past me into traffic. I get out of my car and immediately called the manager and told her what happened. She came to the scene and told me she was going to go back and call a wrecker to bring the car and tire back to the store. Some witnesses brought my tire back and found 3 of the 5 lugnuts. The manager retrieved 2 more lugnuts and had the car inspected by one of the mechanics again and they said the heat shield for the rotor was bent but they bent it back. I told them I was taking my car to the Subaru dealership to have them check it out thoroughly and that I was not going to take their work for it. They did file an incident report with the company and their insurance carrier contacted me with a claim number . I am awaiting the answer from their insurance company . Subaru kept my car for a couple of days and. I had to get a rental. My husband and I have gotten several sets of tires from them in the past but i will not ever go there again. I left to go hime at about 5 o’clock.
Desired outcome: I feel like the price of my visit to Mr Tire should be reimbursed to me. It was a very bad experience.