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CB Bus and Rail MegaBus No refunds or support when the bus didn't showed up
MegaBus

MegaBus review: No refunds or support when the bus didn't showed up

J
Author of the review
1:53 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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My name is Jorge Luis de Ramos Filho

Reservation Number: A G L J 4 F Q (For me and my partner)

Itinerary 1: York, Railway Station, Stop RC (15:27) -> Leeds, Leeds City bus station, Stand 1 (16:30)

Itinerary 2: Leeds, Leeds City bus station, Stand 1 (17:50) -> London Victoria Coach Station (22:25)

What happened:

Itinerary 1: Bus did not appear. My partner and I waited from 14:50 til 17:00h.

Itinerary 2: Due to the delay, on the first Itinerary, my partner and I were not able to catch the bus.

Explanation of the situation:

At 16:14 I called the number [protected] (Mega bus contact) to get some information on the bus' delay. After a long call speaking to the attendant, he confirmed that he could not track the bus (Coastliner) and could not give me direct contact for the Coastliner.

Continuing the call, the attendant advice was for me to "find a way by myself", once it was already 1 hour delayed, I would not be able to catch my connection.

Therefore, the only option I had to not miss my travelling schedule, I bought the train tickets (Liner) (which was not a foreseen cost and will impact my budget).

Desired outcome: The only thing I expect from a serious company is a full refund of all my costs (Bus and Train tickets). It is only fair for all the troubles.Bus - (£ 38,00)Liner - (£115,20)

Update by Jorge Luis de Ramos Filho
Sep 08, 2023 11:29 am EDT

[censored] company, recommend to no one use this terrible service.

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  1. MegaBus Contacts

  2. MegaBus phone numbers
    +44 141 352 4444
    +44 141 352 4444
    Click up if you have successfully reached MegaBus by calling +44 141 352 4444 phone number 2 2 users reported that they have successfully reached MegaBus by calling +44 141 352 4444 phone number Click down if you have unsuccessfully reached MegaBus by calling +44 141 352 4444 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +44 141 352 4444 phone number
    100%
    Confidence score
    United Kingdom
    +1 (908) 282-7420
    +1 (908) 282-7420
    Click up if you have successfully reached MegaBus by calling +1 (908) 282-7420 phone number 0 0 users reported that they have successfully reached MegaBus by calling +1 (908) 282-7420 phone number Click down if you have unsuccessfully reached MegaBus by calling +1 (908) 282-7420 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +1 (908) 282-7420 phone number
    United States
    +1 (866) 488-4452
    +1 (866) 488-4452
    Click up if you have successfully reached MegaBus by calling +1 (866) 488-4452 phone number 0 0 users reported that they have successfully reached MegaBus by calling +1 (866) 488-4452 phone number Click down if you have unsuccessfully reached MegaBus by calling +1 (866) 488-4452 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +1 (866) 488-4452 phone number
    Canada
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  3. MegaBus emails
  4. MegaBus address
    Buchanan Bus Station, Killermont, Glasgow, Scotland, Strathclyde, G23NW, United Kingdom
  5. MegaBus social media
  6. Jenny
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    Nov 20, 2024
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MegaBus Category
MegaBus is ranked 8 among 34 companies in the Bus and Rail category