return policy
I went to return a bottle of hair dye that I bought at the taylor michigan store and didn't need.. I wasn't sure what I did with the sales receipt.. I went to the customer service desk and was greeted by barbara.. I told her I needed to return the item.. She asked for my drivers id and scanned it thru the register and then rudely informed me that I returned an item last month and I was at my limit for returns with out a receipt.. She then continued to tell me that this policy had been explained to me the last time that I came in.. No one ever told me anything about this new meijer policy the last time I returned an item. I looked on an old receipt that I had in my purse and that is not stated on the receipt about items returned with out receipt and it is not posted any where in the store and the 5 other employees I asked about store policy couldn't answer the question.. I talked to the store manager and she couldn't really tell me store policy and not give me any reason why its not posted anywhere.. She also informed that service rep handled me in the right manner.. So it is ok to be rude to me treat me like a criminal in front of the other customers and make me feel less than a dog.. Well I looked around in my purse and at the bottom was the sales receipt for the item so I returned to counter got my money back and left a buggy full of unpurchased groceries at the customer service desk.. I have never had a problem like this before at any other retailer.. I left there and drove 10 miles out of my way to go to krogers... I am not a frequent shopper of krogers so I asked them there store policy before I shopped and was told not to worry if I loose my receipt to bring the item in and I would be given store credit.. I then proceeded to tell her about my experience at meijer's and she said it was uncalled for.. But to make a long story short I won't be shopping at meijer any more because it is obvious that they could care less about me as a person..
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card over charge
I charged gas on my debit card. I charged $20.00 and my total came to $11.00 and some change. The cashier (Jon) said that the rest of my money would go back to my card. Lo and behold it has been 2 weeks later and the manager told me that I would have to bring a bank statement and a receipt to get my money back. I am at least 30 miles away from the gas station. I will not go back for 8 dollars. I just feel like we can be taken advantage 0f so easily by businesses. This is not the first time that something like this has happened to me. Please be careful when using your cards!
The complaint has been investigated and resolved to the customer’s satisfaction.
Azaleya is actually wrong on this one--the money you prepay is an authorization. When you hang up the handle, what you e.nd up pumping should be the final charge. Kind of like when you run a credit card at a restaurant, the tip is added to the final charge.
If anything, I would say this is a bank issue.
You really shouldn't prepay for gas with a credit card and expect them to refund the money back to you... most places warn you beforehand that they can't do it, and only prepay for what you will actually use.
If Meijer did anything wrong, it's that they told you that they would be able to refund it back to your card. Next time, prepay for only $10 on your card, or pay with cash. Chalk it up to a lesson learned.
security is very harrassing
I was in this particular store at around 8am when they were have a 10 for 10 special. The store wasn't at it's busiest but there were a lot of people in there. I came by myself because I had just gotten off from work. I kept noticing people were following me around. First the Store director followed me, everytime I turned around he was behind me staring at me and when I looked at him he would look down. I thought nothing of it and kept shopping. Every so often I noticed that there were bummy looking people following me. I then realized it was security. I immediatly stopped shopping and headed for checkout. As I was in line unloading my cart I noticed the store director standing at the very back of the line talkin on the phone (probably to security) makng sure I unloaded everything from my cart. After he made sure my cart was empty he walked away, but that's when the bummy looking security people came back, standing nearby waiting for me to pay for my items. When I paid and loaded my cart they walked behind me I guess to make sure I left. I know that while they were wasting all that time following me around there was someone in the store who was actually trying to steal something, but they'll never know because they followed me around the whole time. I had no intentions of stealing so much as a grain of cereal, I am a single parent just trying to live an honest life and I was so angry at the fact that I was treated like that. Needless to say the $80 that I spent that da will be the last money I ever spend at a Meijer store. When they do inventory and realize their product shortage it's because they follow around the wrong people.
The complaint has been investigated and resolved to the customer’s satisfaction.
How are you calling bumpy people you probley came in high on drugs. And got realty prornoded. Now go back home like a little good boy or girl and crawl back to the hole where you came from.
" When they do inventory and realize their product shortage it's because they follow around the wrong people."
Yeah they will be really short during inventory because ONE person stopped shopping there. Only a child would believe that. Just like only a child would believe that anyone that defends a company works for them, even if the OP is wrong and they use logic to defend it.
I agree loss prevention employees are very harassing especially the Meijer in Aurora, Illinois.
constantly out of stock on many items
Constantly out of stock on products!
1. Carpet Fresh by WD-40 Company
2. Parchment Paper
3. Lemonade Stick by Meijer
This to just name a few of the products I have found impossible to purchase week after week. I even took time out of my very busy day to tell the Manager of the Store, and he assured me they would get the products in. Still these products are NOT in good supply. This is amazing with a store of this vast size, that they cannot keep stocked on products!
Meijer Store 6309 Lima Rd, Fort Wayne, IN([protected] Every Monday morning we go shopping at Meijer. The last two weeks. Always out of the Caramel Apple Danish Coffee cake. Every time we ask somebody in the bakery department . They are rude! We never get any help! This morning they were completely out of the glazed donuts. Even the bananas always are picked over. Never any green ones. Everything always looked picked over from the weekend.
This is so so true about rude and playing dumb sales clerks on helping customers find items. This occurs alot at store #114 N. Hamilton Road New Albany, Ohio. This is done by mostly the older ladies whom work in the clothing an house wear department. The comment customers get when in need of help are such: I don;t know where they are or their are so many of them I don;t know how to help you. I don't know anything DUH DUH DUH. They are so playen dumb cause they are to lazy to help the customer . Let alone meijers can't keep there good workers whom try there hardest to make the store look clean. Now they hire lazy people who let their departments get all thrashed. N. Hamilton Rd Store 114 is the most thrashyis store I have ever seen in my life., and I have been to lot of other meijers and this seems to the the messyis. Lots getting stolden while loss prevention spend most her time outdoors smoking her cigarette and talking on the cell phone at least five hours out of eight. Yeah Lp is walked off the job while on clock like I said to smoke drink and talk and enjoy the outdoors on company time..
My complaints agaisn't meijer stores. Following products:
1) Hawain Red Juice
2) Coffe Cake
3) Chocolate Ice Cream 1 Gallon always seems to be out.
Other complaints on holiday weekends meijers does NOT do a good job on keeping items in stock. I can not imagine how much money is lost when those products are not available!
Another complaint. Rude sales clerks at the hot foods section. Want to order mashed potatoes
and gravey. Lady at the counter. Who has and attitude problem!
Store Location:
10301 Maysville Rd, Fort Wayne IN [protected]
possible gas gouging
We had a gas tank on e (some gas still in tank) and put $10.00 of gas in the tank at $3.67 a gallon (as dvertised on gas pump). We got a half tank of gas. We went back a few days later and are gas gage was just above the red and we put in $15.00 worth of gas in at $3.63 a gallon (as advertised on gas pump) and got half a tank.
We have a very small car .so we thought this should be brought to your attention. Hopefully there not, but this has happened to us and are friends from meijers in the past.
refusal of return of product under warranty
Dear Interlocutor,
I bought an item at a local Meijer store in East Lansing, MI. The item is a Meijer band nominated "Shop Force" that only Meijers carry in its store. The warranty is of year as is clearly stated on the warranty that come along with the product. The product quit working some time ago and when I went to the local Meijer they simply refused to exchange or reimburse the value arguing that they only exchange items within 3 months. And even after clearly demonstrating that it is Meijer brand and that the warranty was written by Meijer itself and that it clearly stated that it should be returned to a local Meijer store in case of malfunction with the warranty period the manager and employees simply refused the return. That is a complete and absolute nonsense since the product is a Meijer brand and warranty the comes with the product written by Meijers clearly states that the product has a 1 year warranty and should be returned to Meijers in case of any malfunction when within the warranty period. I would like to know what ca be done in such case since it an absurd and an aberration in terms of injustice.
Thanks in advance,
Lazarus Wald
I have a shop force circler saw with dead 20v lithium battery were can I buy a battery
i finally found out who makes shop force, alton industries. sent email, within two hours got call, there sending me two parts they believe could be bad. we will see.
This just happen to me, I used the generator just one time, went outside yeaterday to start and check out to make sure all good and it started but the generator part is dead. i checked all resets and called the number it had been changed, called that number got a recording. i then called store complained, got same story 90 days were sorry. i called around to see who would look at it and no ine will touch it because they say we cannot get parts. so there is money down the drain, bad thing is i work there, will never buy anything again. i will go to lowes.
so beware DO NOT BUY MEIJER BRAND!
thats meijer for you only if fred new what was going on
We just had an issue with our shop force 3500 generator and called customer service who said they don't warranty this brand anymore. Meijer exchanged it to us and said they will deal with it. Bought 6 months ago. We also spoke with the store director instead of a manager don't know if that makes a difference.
Bought a shop force spotlight, has a lead/acid battery. The battery no longer takes a charge. So, went to Meijer to buy a new battery. Guess what? No battery there, no one knows where they can be found. Told me to write the company, or look them up on the internet...N.P. MI
I bought a Shop Force 12 volt power source and it is next to useless. I bought it new from ebay. Don't but Shop Force brand. They DO NOT stand behind their product...T.D. Pa.
I bought a Shop Force 3500 Watt generator in December 08 in anticipation of Consumers cutting my power. They didn't actually cut me off until 8/21/09.
The unit sat in my living room all this time never used. We followed the instructions to the letter and it didn't start.
I got the same BS from Meijer in Kalamazoo. $307 down the drain and I will never shop Meijer stores . Beyond the 90 day policy.
need info help
need repair info or have a 1000w gen and it wont start
overpriced, terrible service and product quality
The meijer grocery store in canton, mi is deplorable! I just returned from what will be my last trip. First and foremost they are totally overpriced. I might be able to tolerate this overpricing a bit more in exchange for the convenience of shopping 24 hrs if it weren't for the following: There are never enough cashiers, resulting in extremely long line...
Read full complaint and 12 commentscustomer service problems
I feel the photo department at Meijer in Bowling Green, OH has some customer service problems and doesn't have understanding when it comes to making reprints. First of all, the girl working on January 22, 2007, was rude when I asked about how to write out the numbers for negatives. She just stood there and acted like I was supposed to know what to do and what finish I wanted for my pictures. When I got home I noticed I was missing 2 sets of prints (4 photos total) and was charged too much. There was a sale going on on reprints for $.29 and I was charged $.32. I have had problems there before and will not be returning to that department for photos any more.
The complaint has been investigated and resolved to the customer’s satisfaction.
i just switched pharmacies and when i went to go pick-up my Rx they still didn't have it ready after 18 hours. When i went to pick up my Rx i didn't recognize the names of the Rx so she called the pharmacist over and i explained i didn't recognize the names of the prescriptions and he said he didn't know what they were either. ARE YOU KIDDING ME?!
We bought your lasagna for our camping trip. Usually we by Walmart's lasagna, but we were already in your store.
Upon cooking, there was no cheese on the top. Nor was there mozzarella cheese in the lasagna sauce. This was disappointing on our rainy-day meal.
Carol Bakke
carolbakke@outlook.com
Bottle return closes 2 hours before store. Even though hours state that Meijers is open until midnight. There are no hours posted on the door for bottle return. This is an inconvenience for disabled veterans like myself that do there shopping at this time.
In my biscuit I found this piece of something! I don’t know what it is! And why is it in my biscuit. Please alert your quality control dept to address this issue. Thank You! We love shopping Meijers. Margaret Canino -2814 North Bayview Lane/ Sandusky OH 44870 Jan 19, 2024/ If you need the item, I can gladly send it to you.
Our Cashier at the Meijer in Brighton Michigan was Edmund. I asked if he could put an item in my use my brand new reusable bag. He said I am not putting it in there. It was November 11th, 2023. My receipt serial number was A004603NL9QTTS
Date: every day! Try to go to Mperks to get my rewards and it keeps saying it is not available. Is the site having problems? Please fix as I use it to get discount on gasoline! Don't know how much more I could tell you -I have been using it before with no problems.
Thanks!
Bev
look above
I was running low on my prescriptions so i called a week in advance to get them refilled. now its day 9 and im still out of my medications. i get severe migraines due to withdrawal from my medications and its very inconvenient to be given a time frame for a filled prescription only for it to not be filled 2 days after.
I see big changes in our local Meijer store in Escanaba MI. What I am seeing most is a lack of Organic products. I went shopping on 10.07.23 and could not find organic nuts, lots of meijer brand but not organic meijer brand. You are pushing me to buy online organic products as you are failing to provide organic products in your store.
i ordered and was charged for ben and jerry brownie ice cream and did not get it. i ordered meijer sharp shredded cheese and got a diff flavor in my order andon second part of order i got a shaker cup and the lid wont close and seal so i cannot use it either. !
I tried to return a TV I bought a day before. Speakers sounded awful. I was told sorry reach out to manyfacture for a return or you can switch for the same thing.. like no I dont want the same piece of [censored] tv again. I will never buy from them again. What a joke
I attempted to use a Santa Buck to discount the purchase of a $100.00 T-Mobile prepaid phone card. The checkout attendant was unsuccessful in his attempts to run the Santa Buck for it, and agreed that there is NO disclaimer printed on the coupon that would indicate that it could not be used toward the purchase of prepaid phone cards.
Let me state clearly that the checkout attendant was at all times courteous, respectful, knowledgeable and friendly. Not so was the store "manager" he contacted for assistance. We'll call the "manager" "Mr. no".
"Mr. no" examined the Santa Buck and proceeded to give me some lame excuse that prepaid cards are not "general merchandise" and that a Santa Buck cannot be used to discount the purchase. I asked "Mr. no" politely to call HIS manager and he said he would not call "corporate", and Santa Bucks could not be used on prepaid phone cards, with no other explaination. During the following discussion I asked him TWO MORE TIMES to call "corporate". "Mr. no" REFUSED. TWICE! I proceeded to pay for the two items I really needed, successfully using Santa Bucks for each, and left all the rest of the items I had in my cart at the Service Desk for "Mr. no" to deal with restocking.
Within 1 1/2 miles of store # 164 there is a Target, Super Wal-Mart, Krogers, Walgreens, Home Depot, Office Max, Shoe Carnival, and many smaller specialty stores. There is no compelling reason to visit this Meijers, other than it might have an item on sale. In the future I will AVOID Meijer stores unless there is some loss-leader on sale I want. In that case I'll purchase that loss leader item and make my other purchases elsewhere. I'll Post this experience on the appropriate Web forums, and will discourage friends & family from visiting Meijer, s.
So the result is this: A friendly and helpful checkout attendant is hamstrung by wrong documentation and poor "management", directly hurting the bottom line.
Policy is that a return will be allowed WITH a receipt dated 90 days of the purchase. There is no policy for returning items without a receipt. However, depending on the items returned and the price of the items, they may return them onto an in-store credit. Also, they have the option of looking it up on a credit card or check. If you pay cash you may be out of luck, but the service desk working should be able to tell if a return is legit or not. But anyhow, the employee should have explained to you the first time that the policy is with no receipt no return will be made, but they commonly do a one-time on a in-store credit to accommodate the customer, anything else is subject to manager approval. I don't understand why she treated you so poorly because a manager should have been called and handled the situation. I work at the service desk in Findlay Ohio and I never tell a customer "no." That is a manager's job and they can make that decision. Anyhow, I think you could understand if you realized how many people come in and try to return items that are so often stolen and that gets under my skin. No one should be treated like a criminal though and anyone should be able to tell whether you are trying to pull something or if you just misplaced a receipt. Easier said than done
yes you are right Miejer does treat people like that because they don't care and i have seen Miejer go down the tubes since they have been around and that is why they wont last much longer... As for the return policy they don't have it posted and none of the employees could tell you it because not one of them knows or can tell you the same thing... Bottom line is Miejer wont be around much longer because THEY SUCK!
The policy actually is no receipt no refund. but they give you the option to return it for the last sales price, and for store credit. You can only return items a few times before you no longer are allowed to return anything without a receipt. You can say you wont shop and meijer again...but im pretty sure you will!
Actually I was told that you are only aloud one return without a reciept even though my return was a gift I didnt want.
...10 years later.
Rolling on the floor laughing.
hahahahahahahahahahaha. I have never laughed so hard. wow that is soooooooooo funny. that would only happen to you wouldnt it lady? you are so funny. you and your stories, haha