Menards

I have spent thousands in past few months at Menards, received a rebate of $205.23 on 04/11/21 shopped at Menards in Rice Lake WI. spent $119.51 asked cashier on how to use remaining balance of $85.72 showed on cash register receipt. Amber the cashier said to just present the cash register receipt. On 04/13/21 I shopped again at Menards in Rice Lake WI. I had about $800.00 in merchandise on my cart proceeded to check out and upon paying presented my cash register receipt showing a balance of $85.72 on rebate cashier called over Manager showed my cash register receipt with rebate balance. Manager said I needed the original MCC rebate card, could not expect just receipt, I told Manager I was told by employee Amber all I needed was register receipt, manager said she was wrong, I said who am I to believe, He told him, I told him that don't help me now is there anything he can do now to make it right to use my rebate balance, manager said I would have to have my MCC card and use it at another time, I was very upset at this time, and stated what good is this cash register receipt, Manager said sorry can't help you, I told him if that is the case I would leave all merchandise here, and would do my shopping at Home Depot from now on, Manager made some rude comment about down the street, I was pissed! I drove home 25 miles called Menards Corporate Office [protected] explained my complaint they said to write a written complaint which I am. I also called Rice Lake [protected] spoke to General Manager John told him my complaint of his employees, said he would speak to them? John also told me to go online to Menards Rebates International.com get my rebate info maybe get a balance rebate issued. I found my info needed to be showed my rebate balance, but not how to get issued. I called back Rice Lake spoke to John again General Manager told him my find on info, anything he could do to make this right, also asked if he could compensate me for my troubles over this ordeal, John said sorry store cant do anything, it is out of his hands? So I stated to John that tells me about Menards! SO I decided to drive to Menards in St. Croix Falls WI. on same day 04/13/21 I load up my cart with some supplies as other Menards about $800.00 in merchandise go to checkout, and before ringing up items I mention to cashier who was Kelly about my cash register receipt for rebate she calls over head cashier, forget his name? I explained to him about my cash register receipt remaining balance, show him, told him I spoke to corporate. He proceeded to cash register punched in some numbers and up comes my remaining balance on rebate $85.72 AMAZING how 1 person can resolve an issue just like that, he did not question about my Original MCC card or anything just went right to cash register and did his magic WOW! I was delighted I thanked him and Kelly for an amazing job! I did not even mention what an ordeal I had at Menards in Rice Lake WI. So my biggest beef is why Menard in rice lake could not take care of my issue there in store without causing me all the turmoil time wasted gas mileage! Does Menard stores have different policies in handling situations in my mind what happened to me was uncalled for! Any customer! It is a matter of training and attitude< my statement is that general manager john is no better than employees< john needs better trains!

I stopped at the Manitowoc WI. location on April 6 and ordered concrete blocks to be delivered today 4/10 between 7am-12pm. I asked if it would be later morning or earlier. The assistant pulled out the clipboard and it only had one delivery written down for 7am so he said it should be early.
I cancelled work and was up at 7am waiting. At 11:43am I received a call and the young man stated that they would be on their way with my delivery.
I said I was told it would be earlier and between 7-12pm, to which the caller said "yeah, and it's 11:43" I said "Correct, and you're not here yet".
They arrived about 11:56 and set the pallet in my driveway at 12:02pm.
The blocks were stacked uneven and off center and the driver stated that he was sorry for the packaging, that they had all new hires working on these and that he's been having issues with all the deliveries.
He stated if any were damaged to just call the store and they would replace those because of how they were palletized and how they had trouble offloading and transporting due to this. The driver was very polite and I thank him and shook his hand.
When I went to cut the plastic wrap away the entire left side of blocks collapsed and tumbled onto my house which nearly went through the basement window. This caused some minor scarring and chipping but nothing significant. once unstacked I also noticed that 1 of the 4 corner blocks (1796121) was missing, I only received 3 but an extra (1796110).
My biggest complaint is that I took off work an entire morning to get my delivery at the very last minute of the contract. My whole morning was wasted and I paid a $90+ delivery charge.

I was told at Menards that I could send an online rebate for the purchase of a recliner chair. I still have not found the correct website for rebateinternational. This is the 2nd time that I have fooled around with this rebate S*** and I will never do it again at Menards. In fact, I will go to Home Depo or Lowes for anything else I want.

we attempted to buy a vanity with a matching shelving unit, vanity no issues, shelving unit could not be ordered, no store to store product offered and could not sell the display unit. they did call another store, 30 minutes away in a different direction, stating there was that style we wanted there, When we arrived, same deal no unit, no ordering and this time we drove to finlay ohio to get the same one that was on display at the marion store. 4 hrs later we got the one that matches the vanity. very confusing to seel a idem in your store that can not be ordered. this is the first time we have every experienced such service from mernards, normally we enjoy shopping there

My husband had already checked out and was bagging his goods when the service manager ran over and demanded the cashier CANCEL the transaction because he wasn't wearing a mask! She didn't offer him one or ask him to put one on — she just cancelled his debit card transaction! So he left. No other store is this communistic. This is gestapo tactics. Evil!

Online Order WRNO 46661
[protected]/13/21
Order Date 3/13/21
Pick up Date 3/14/21
Return Date 3/14/21
Cashier: Paityn
[protected]/14/21 12:21PM 3316

I order an electric hand tool - Router- online as there were none in the store even though it said there should be. I received the notice it was in the same day and went to pick it up the next day. I was literally handed the tool that I just paid $100 for. No box, no instructions, no warranty card. I went to customer service. I asked if they had the box or could they at least give me a discount as this was on the shelf and handled by other customers for who knows how long. She called a manager. It took over 5 minutes and I became frustrated and just asked to return it. A male manager finally came up. She said there's no box he wants to return. He said okay and he left and I left without the tool. Never offered to reorder. I do a considerable amount of business. I own a business. I just purchased $500 worth of mattresses online from within the store the same day because not one employee around to help. I am so incredibly frustrated with the overall customer service of this store time and time again that I had to say something.

I go to Menards normally with my husband. We both wear our masks the same way. The same way I've witnessed many other people (mostly men) wearing their masks. Below their nose/mouth. When I am with my husband not one worker at Menards says a word. Today I went to Menards alone and was yelled at twice (the checkout girl is the exact same person that we checked out with 2 days prior!) A few weeks ago when I walked alone a worker chased me and my daughter down screaming at us - but when my husband was with us he said nothing!
Your employees are extremely sexist in their mask mandate. It is obnoxious and rude! If you intend to enforce a mask policy - I would suggest you are consistent and yell at all the men who wear it "incorrectly - in your opinion" not just women!

The Fond du lac store, which probably means all Menards stores denies access to people with disabilities who are not able to wear a mask. The store employee stated this was his policy, then modified that to say it was store policy and John Menards policy irrespective of Federal and State laws.

Recently shopping at Menard's in Sedalia, Missouri, I was asked to leave due to not wearing a mask. At that time, I pointed to my lanyard with attached Medical Mask Exemption card that I was wearing around my neck -- displayed for anyone to see. I told the employee that I had a medical exemption and pointed to the card displayed around my neck. Employee apologized but then said it didn't matter and to put on a mask or leave! I said OK and promptly went to the front desk to advise Customer Service what had just happened. Was told they "were a privately-owned company and rules were to wear a mask or leave. " I again stated a medical condition with exemption and was again told to wear a mask or leave due to company policy. I gladly left. Wearing a face mask poses a physical risk to me under the Americans with Disabilities Act (ADA). Menards is in violation of Pettis County Public Health Emergency Rules -- specifically Item 3a -- "Individuals with a medical condition, mental health condition, or disability that prevents them from wearing a face covering" are exempt from the requirement to wear a face covering. (See also Items 1e and 4.)

Menard's is in direct violation of US Department of Justice ADA regulations. Being denied direct access to a business for a medical condition has steep penalties. This is just like denying entrance to a person in a wheelchair because they are in a wheelchair! Menards showed additional prejudice by not asking others in the store who were also not wearing face masks to leave.

Shame on you, Menards! You are being reported to the State Attorney General's office, as well as the US Department of Justice and Pettis County Health Center ... and I am just getting started. You messed with the wrong gal.

I am very upset with the fact that the Lloyd's BBQ ribs which were advertised in the ad that started January 24, 2021 were not available. I spoke with an employee in that department and was informed that they had been being sold 2 weeks prior to the sale but were now out. I think that the ribs should not have been out for sale until the date of sale ad. I drove 30 miles one way just to pick up the ribs and was very, very disappointed with the fact that they had sold out prior to the sale. This isn't fair to your customers.