Mile High Honda
Reviews and Complaints

Today, I got an invoice for $573.00, but they charged me $57. When I called, they asked if someone could call me back first. I declined. The service manager then told me they would refund the money tomorrow. When someone mistakenly charges you $500, you expect a quick response. I told them that wouldn't work, and the service manager yelled at me on the phone, saying there was no arguing with him. That's just how it is. Later, I received a call saying they credited my account back. Here's the thing: when you make a mistake, you should make it right for your customer. It's frustrating and careless to mishandle someone's credit card during a recession. Not cool.

I changed the timing belt of my Honda Pilot at Mile High Honda, as they suggested. I also had some other maintenance work done, which cost me around $3000. However, within a month, the timing belt broke due to the technician's poor workmanship. Now they want to charge me $8000 to fix it. They refuse to acknowledge their mistake, even though they promised to fix any issues for free. My car was perfectly fine before, but they ruined it. They advised me to buy another car and said they would assist me, but they didn't help at all and didn't offer any discounts. They only gave me a trade-in value of $8200 for my car, which should have been worth much more. I never expected this from them, especially since I've bought three cars from them before. I asked them for a $2000 discount or to repair my car for free because they caused this additional financial burden. I was extremely stressed because of this situation.

This dealership gave me a price quote for a car on the internet, but they didn't stick to their own quote. Today, I went to their location after requesting a vehicle online and got an email from them with a price. But when I got there, the manager said that the quoted price doesn't include accessories and he won't honor it. I'm thinking of talking to a lawyer to know my rights. I've never felt so embarrassed and disrespected by any company before. I'll also try to contact the head of Honda because this feels like deceitful and misleading advertising. Their customer service was really bad!

I told the company that I wanted to buy a Toyota Tundra TRD Pro. The salesman said they had one. He sent me a link showing the vehicle was a Toyota Tundra TRD Pro with the matching VIN. He also sent me a YouTube video showing that they are advertising it as a TRD Pro. All the paperwork I signed stated it was a TRD Pro. After having issues with it, I took the vehicle to Toyota to find out it was an SR5 base model and valued at $29k, which I stated I bought mine for $40k. So, I reached out to the dealer and they weren't much help. I would like to have this resolved. The TRD Pro package includes Fox suspension, dual exhaust, skid plate, and leather seats, to name a few.

I bought a used car from Mile High Honda in November . When I bought the car, they said they would take care of all the fees from my Acura lease in exchange for the purchase and my used car that they would sell again. But then I got a bill for more than $350.00 as a lease termination fee because I didn't lease or buy an Acura, even though I bought a car from their dealership. I talked to Nick, the sales manager, and he tried to get the fee waived. But Acura Financial wouldn't waive it, so Mile High Honda refused to pay for it. I had to pay the fee, and it hurt my credit score because I paid it late.

Purchased 2017 *** HR-V in 2017. The day I bought it, I couldn't open the 5th door. Went back multiple times in 2017 to get help opening the same rear door. It never opened for me, but opened for the salespeople. I thought the rear door was automatic when I bought it. Found out months later, after all the paperwork, that it didn't have the motor. Went back several more times to get someone to open the rear door so the alarm wouldn't go off. I have carpal tunnel in both hands and wrists. I'm not that strong, I'm 70 years old. This past winter, went to the store and tried to open the rear (it wouldn't open). The alarm kept going off, so I called ***. Went to get food today, someone tried to open the rear, but it wouldn't open. Went to ***, Advisor Sarah couldn't open it. She said it was broken, I said it never opened and I don't use it. Picked up the food, the person didn't hear me say not to open it.

On November 22, I got charged $288.38 at Mile High Honda for fixing a Tail Gate Actuator on my 2013 Honda Pilot. They said it wasn't their fault that it broke, even though the tail gate was working fine before they did the repair we asked for. But as soon as we got home, the tail gate stopped working, and we had to drive all the way back. The manager was rude and ignored my call, refusing to take any responsibility. I tried to cancel the service, but they said it was already in progress, so I had to pay the $288.38. I just want to complain and ask for a refund from Mile High Honda for the full amount. I initially went to Mile High Honda to replace a door actuator, but they ended up breaking the tail gate actuator while doing that.

I bought a car from Mile High Honda in Denver, CO on July 16. I asked my bank to finance $14,245.05, and I planned to pay the rest in cash. When I bought the car, I gave G in the finance department my bank loan paperwork. But until now, the dealership hasn't processed my bank auto loan or sent my title paperwork. This is causing problems because I can't register my vehicle, and my bank and the title are being affected by the delay. On July 30, Nicole from the title department said she sent the loan information to my bank, but my bank still hasn't received it. My bank has called the dealership twice and sent the funding documents multiple times, but nothing has happened. Also, Jordan asked me a lot of personal questions and typed in the answers on an iPad. When I asked him about it, he said it was required by law to check everyone who buys a car, even if they don't plan to finance through Honda. But I found out later that this isn't true. I didn't apply for a loan with Honda.

Took our car in for an engine replacement. When we picked up, after already paying, our car sounded like a diesel truck and the advisor told us he agreed but "wasn't going to say anything" to us if we didn't ask. The next day, our car was again "ready." After taking it for a few miles' test drive, we discovered that the car now shakes when idling. We called and they took it back again, informing us the same day that they couldn't identify what's causing the issue (although their mechanic did acknowledge the problem). They returned our car without resolving it. The shaking has since gotten worse and the car lurches while idling. The check engine light came on the day after the car was dropped off to us. I called to inform the GM and he has not returned my calls. We paid nearly $4000 for an engine replacement and now have a shaking car with a check engine light on immediately after the car was "fixed." We would like a new engine or the issues with this one resolved, and a full refund.

I bought 2 Honda Accords from Mile High in the past. Usually, they've been alright with servicing my car, but I had another company change my brakes 10 months ago. So, I scheduled an oil change and inspection on 10/03/22. I ended up waiting for more than 2 hours. Finally, I got a text saying that some fluid exchanges were needed. But by then, I had already wasted 2 hours and 15 minutes, so I declined and went back to work. When I checked out, the customer service person mentioned that my brake fluid was brown. I told him that my brakes were replaced, and he said the "fluid must be contaminated". I went back to the brake installation company, and they showed me that the brake fluid looked new under my hood. They also noticed that my coolant wasn't filled up properly, even though I had just gotten my car serviced at Mile High a few days ago. After this, I don't trust Mile High's work on my car or their "inspections". I've filled out their surveys, sent them emails expressing my dissatisfaction, and even called the Service Manager, but I haven't received any response.

I've been telling Mile High Honda multiple times in the past year to stop contacting me through mail or text, but they keep doing it without my permission. Every time I call, they tell me to contact their customer care department because "the mailers are sent from our corporate office." I've followed their instructions and reached out to customer care at ***, but it hasn't helped at all. They ask for my phone number and VIN number, which I refuse to provide because these mailers don't even have that information. I've been a victim of identity theft, so I take extra precautions to protect my personal details. Other companies I've dealt with have added my information to their "do not contact" list when I've asked them to stop, so why can't Mile High Honda do the same? Now I have to file a complaint with the ComplaintsBoard.com just to get some assistance in stopping Acura, Mile High Acura, or any other company under their umbrella from soliciting me. Thank you

I'm writing this complaint because I think I got cheated by a Mile High Honda employee when it comes to the interest rate for my 2019 *** CRV. I bought the car on September 23, and ***n *** from finance told me that my interest rate would be 8%. But today, I got an email from *** showing that I'm actually paying 8.95%. When it was time to sign the contract, he only showed me the "Purchase Order Invoice" that said 8%, but he didn't go over the "Retail Installment Sale Contract" which actually showed the APR of 8.95%. That's why I feel like I was tricked.

For the past year, I've been paying $547.15, and I only have $1688 a month from Social Security Disability. While I was signing the papers, I started to feel overwhelmed because Mr. just marked where I needed to sign and I wanted to read what I was signing, but he seemed to be in a rush for me to finish. I paid $5000 in cash and they only gave me $300 for my 2002 *** Sentra, which had BRAND NEW TIRES and only had around 87,000 miles on it.

I bought a HRV on July 24th from Mile High Honda. The salesperson was great and easy to work with, but everything else has been a mess. This dealership is so disorganized and unprofessional. I signed the finance information, but the financing rep was clearly frustrated because I didn't want to buy any add-ons. He was trying to rush me out of there and get to the next customer who would buy add-ons and increase his commission. Because of his frustration, he put the wrong dates on the paperwork. I had to go back and forth with them many times to resolve this, which was extremely unprofessional. The manager and financial rep who made the mistake blamed the computer, but it was clear that he was careless and didn't check the dates. Now, it's been exactly four months since I bought the car and I STILL haven't received my license plates. They told me when I bought it that there might be a delay due to problems with the DMV because of COVID. I was okay with that, nothing anyone can do about it. However, when I called the DMV today after not hearing anything from the dealership, they told me that the paperwork had been filed on November 10th, still almost 4 months after the original purchase date. Furthermore, the paperwork was rejected because the dealership filled it out incorrectly and left out information. I spoke with the dealer today and they said they don't know what the hold up is. All in all, this has been a terrible experience. Even with all my follow-ups, I still don't have plates and now I can't drive because I don't have the proper documentation that the dealership is responsible for. Based on the number of new car sales they do every year, you would think they would know how to do this correctly and on time, but it seems not.

My teenage daughter had traveled 5 hours to *** for a concert and when her check engine light came on I called the service department of Mile High Honda. The assistant service manager was compassionate about my concerns of my daughter making the 5-hour return without making sure the car could wait for repair. She said she entered an appointment for her and to have her bring her car for a diagnostic test. The charge would be $167 since the intention was not to have it repaired there but to learn the issue and if it would prevent her from driving it 5 hours home. She said if she received pushback to give her name and there was a shuttle that could take her to her hotel while the test was being run. My daughter immediately received pushback. The appointment was not in the system and the assistant manager could not be found. They finally agreed. She was told there was no transportation instead of that the shuttle was out but would be returning. My daughter later received a text stating the problem, cost of repair that would take 2-3 days for parts and the cost would be about $785. When she got there she waited a long time and was very upset. I wasn't paying that money and we were never intending to leave the vehicle. I tried calling the service *** but they would pick up then hang up the phone. I couldn't talk to anyone about the test and what it meant. They said they lost her keys and she waited longer. She had somewhere to be and was admittedly rude because she was met with resistance and rudeness the entire time. She was told if she had agreed to the text quote she would have gotten faster service except the quote was for more than what was agreed to. The next morning I left a message for the same manager and continued trying to reach someone in service to explain the test results before she got on the road. I want my money back because while I got the test, nobody would take my call to explain it to me. Her car broke down on her drive home.

I am writing to report Mile High Honda Service Department for perpetuating what I believe is plausibly fraud against me as a longstanding customer. I first became a customer of theirs not long after transferring here with the U.S. Navy. I purchased a new 2002 Honda CR-V from another dealer in town, and then had my car regularly serviced by Mile High Honda until I transferred to Washington State in January . I moved back to Colorado in August and they have serviced both that previous vehicle and its replacement 2006 Honda CR-V until recently when they elected to not return my service request calls. Except for tire replacement and occasional minor fluid servicing performed by other local vendors, Mile High Honda has been my exclusive vehicle service provider. I know that I am paying a premium over local, independent, small business mechanics; but I am paying for continuity and reliability of service from the manufacturer of my vehicle. Since I purchased my current vehicle used in 2010 with only 32,000 nearly entirely towed (not engine) miles, I have paid Mile High Honda approximately $6,600 in servicing and maintenance of my car. On September 29 they replaced my starter and battery at a cost of $711.33 (posted to my bank account on 10/2). It will become important to my issue later in the story that when I picked up my car, it would not start. I witnessed a service technician drive my car to the front of the dealership upon completion of the service appointment and bring me the key. When I attempted to start my car, it would not even turn over. I immediately returned to my service advisor, who summoned a different service technician. He inspected under the hood and as I witnessed, identified that the battery connector wasn't even snug on the battery post-- an issue that the service technician who completed my service should have readily identified and repaired when reinstalling the battery following the starter replacement. This different service technician corrected the issue, and my service advisor disclosed to me at that time that the service technician assigned to my repair "was very new", and that she would bring this issue on my car to the attention of the service manager. Only 4 days and 16 miles driven later, I observed a maintenance indicator dash light while driving. My boyfriend connected his engine computer code reader and we determined that the issue was related to code P1077: IMRC Solenoid. I immediately returned my vehicle to Mile High Honda and despite my expressed concerns that this had to be somehow related to the recent service performed by them, they insisted that this new issue was merely a coincidence, replaced the IMRC Solenoid, wrote on the subsequent repair invoice that this issue was nothing that the technician touched during the starter repair, and charged me for the repair at a cost of $317.16 (posted to my bank account on 10/7). Because I was furloughed in March due to the pandemic, and I have not returned to work, I drive very minimally, and can easily track every mile that I drive in any given period of time. Two weeks and only 90 miles later, the same dashboard maintenance indicator light came on. My boyfriend ran the code reader again, and this time it indicated P0341: Camshaft Position Sensor A. I immediately researched online to determine what this and the previous sensor was related to and where they were located in proximity to the starter. I watched several YouTube videos to replace the 2006 Honda CR-V starter, produced by alleged licensed Honda mechanics; the steps and process in each of these unrelated videos was always identical: these sensors must be disconnected from the manifold in order to access the starter for replacement. On 10/23 I called Mile High Honda and left a voicemail for my service advisor, indicating that I needed to return my vehicle for further repair, and that now I am increasingly concerned that these new issues were somehow related to the starter replacement, which we would need to now address more thoroughly. My service advisor never called me back. I waited until 10/28 and called the main Service Department number and spoke with a Service Manager. She was extremely helpful and concerned, and indicated that she would contact the service manager immediately with my message and that he would likely return my call within 24 hours. He did not. On 10/29 I called my service advisor back and she indicated her concern was heightened, and that she would now contact the service manager again but also include the General Manager on the communication. No one contacted me. Again, on 11/4 I called my service advisor; I was exasperated. I implored her to indicate to them that I have been a loyal customer for 18 years, despite issues I have had to raise in the past with regard to their service performance. The biggest of these previous issues occurred in September when a vandal smashed all of my vehicle windows. I took the car to Mile High Honda for repair. Window glass had to be ordered and so the car was left for service. Unbeknownst to me at the time, a service staff member parked the car in the back of the service parking lot uncovered. That weekend, Colorado experienced extreme thunder storms and flash flooding. Without windows or tarp covering, the interior of my vehicle was destroyed. Mile High Honda wanted to "total" the car, but I insisted that they repair the damage they caused by negligence; it took them nearly 4 months to restore the car. Yet I have remained a customer. In this final call, my service advisor indicated to me that she would personally follow up on this and if they would not call me, she promised me that she would. I have never heard back. Now they will not explain to a loyal, invested customer exactly how and why these two newest repair needs are not tied to negligence on the part of their "new" technician, if in fact that is the case; nor will they return my call to schedule my vehicle for the newest repair even if it is at cost to me and not to them. Inexplicably they won't even return my call to explain to me WHY they have not returned my call. This is not the conduct of a professional service provider that has nothing to hide or avoid. I feel I have been blackballed by my dealership. If they were not in the wrong in any way, why won't they contact me? I am a service-connected disabled Veteran who has struggled with numerous hardships over the last several years while completing my education, only to be further impacted financially and emotionally/mentally by the ongoing pandemic. When Mile High Honda has seen me in their service department, it is usually during a period of high stress only further compounded by unexpected and costly required car repairs. I haven't been a happy person , but I've tried to be a friendly, cooperative, understanding, and patient customer in spite of my personal struggles. But I certainly have given them no reason whatsoever to cease communication and leave me without a conveniently local vehicle service provider after 18 years. I don't know what to do! I need help!