Mister Transmission
Reviews and Complaints

DO NOT take your vehicle to Mr. Transmission!

Took my Honda Civic to Mr. Transmission to have my transmission replaced because my transmission was done - car wouldn't even drive.
A used transmission was installed, went to pick up my car, the owner told me "it runs perfect". I didn't even make it to the corner and the gears weren't shifting properly, engine was revving.. I took it back and he tells me that this is "normal" Knowing that this can't be "normal" as I've driven a Honda Civic for 5 yrs I convinced him to take another look at it. After a couple days he called me back to say that he'll be installing another transmission because the one in my car was no good. (surprise surprise) He calls me a couple days after that and says he received another transmission but it's also no good therefore he was returing transmission #2 and getting another one. Finally (after 2 weeks of my car being in the shop) he calls me to say transmission (#3) is installed. I went to pick up my car and first thing he says to me is "you owe me $10 for gas because I had to put gas in your car". No hello, how are you, nothing. I gave him the $10 and said "I hope I don't have to come back here again, I hope everything is good with my car." He (the owner) says "if you have any problems you can call head office and complain to them. Don't come back here again" and then rambles on about how the shop lost money and that he did me a favour by not charging me again for the oil... All the while I'm thinking to myself, that's not my problem. Had you had done the job right the first 2 times we wouldn't be in this situation... BUT WHO SAYS TO A CUSTOMER DON'T COME BACK HERE?!? unbelievable. .. so as soon as I got home I called head office and filed a complaint about the service and treatment.
I would never recommend anyone to Mr. Transmission and this won't be the last review I write.
** The location I took it was Hartzel Rd. in St. Catharines
** The owner’s son runs the Mr. Transmission on Ontario St. in St. Catharines

My transmission began to stick in 3rd gear therefor I took it to several body shops to acquire estimates. All of which were priced well over $3800. Mr Transmission was the last shop I took my vehicle to for an estimate (which after speaking with them on the phone they convinced me to have my vehicle towed to them as it was better for the car and was advertised as free on there web information). After lokking at my vehicle Alan contacted me back with an estimate of $998. He informed me that I had been misinformed about my transmission and it could be easily fixed. I was exstatic. But only 5 days later a gentleman named John called me back to inform me they were wrong and now my repairs would be $5800. Over $4000 higher than I had agreed to and $2000 higher than any other shop. I was completely upset. They are the professionals right? They couldnt tell there were other problems originally? After speaking with John I stated I didnt want any repairs made to my vehicle I just wanted to pick it up and take it to Volkswagon for any further service. Just to be told that they had torn my transmission completely apart and refused to reassemble it. Alan also stated they had thrown my gaskets away and would be charging me an additional $400 to replace them. ( I called Volkswagon who informed me these same gaskets only cost $132.95)

I made it very clear this was not what we had agreed upon. Just to be threatened that 1. they will not reassemble my transmission 2. I will be charged $400 for the replacement gaskets 3. they will not return my vehicle to me unless I pay them $998 for the original estimate $400 for gaskets and $180 for the towing bill. And all must be payed in cash! Is this even legal?

I am currently contacting an attorney and making a car payment on a vehicle thats in pieces and being held from me unless I pay them a total of
$1578 Plus taxes in cash just to receive it back to me in pieces because they will not reassemble it.

Please never make the same mistake I did. Do not take your vehicle here!

One of the employees had told my husband and I that we be approved for thier 90 day no intrest payment option and because of this it was agreed that they would pick our van up and fix it. Needless to say we didnt get approved and after several months of getting the run around by them the end result is that they are keeping our Van and we are owning monies for their free car rental that they offerd and what ever other fees they deside to nail us for for fixing and claiming our fan. The BBB will not help us either nor did head office.

I took my vehicle to the local dealership with an intermittent reverse problem. It was tested there for a full day and they ran all the necessary tests, all of which came back with everything working correctly, including oil and fluids being clear, electronics, etc. and that all gears were working including reverse. The next morning however when it was tested again and there was no reverse and they suggested that there could be a glitch in the hydraulic system and that, in order to locate the problem, the transmission would have to be opened up. They did not have a technician available at that time and my car was driven over to Mister Transmission. After the transmission was opened up, we were shown parts that apparently came out of my and included a totally blown up gear system and an overheated and totally burned out transmission. As the car was needed, the work was authorized (if you had the same experience you know what I mean).

My car was supposedly fixed and within a short period of time, I heard heavy hammering and growling noises and my engineer light came on. Needless to say, this scared me quite and bit and I took the car back to Mister Transmission in North Bay as I believed it to be a transmission problem. The car was taken on a road test and I was told that there was nothing wrong, they didn't hear anything out of the ordinary. A second road test, forced on them by us, resulted with the noises happening immediately. After a cursory look and knocking off the engineer light with a testing device, the manager told me that I had a bad right front wheel bearing. He also told me that his staff was not licensed to work on that part of the vehicle. Being dismissed out of hand, with no consideration for my safety, I had no choice but to take my car back to the dealership.

The dealership was extremely accommodating and helpful and agreed to check my car out immediately. As I believed that the right front bearing needed to be replaced the work was authorized. Within half an hour the car was fixed and lo and behold the bearing was fine - the only problem and work that had to be done was to re-torque the 2 front wheel bearings to factory specifications. I was told that both of the front wheel bearings were loose and that on the right front I had over 1/2" play. The bill from the dealer was a whopping $50, which Mister Transmission North Bay refuses to compensate me for, after I paid over $3, 000 for my "so-called" transmission overhaul. I'm still not sure what the engineer light - which came back on right after leaving his shop - is going to cost at the dealer.

I contacted Mister Transmission North Bay about this and was summarily brushed off with the arrogant statement that "my people don't work on that part of the car - we didn't touch it". I talked to a licensed technician about this and was told that it is very difficult to take a transmission out of my car (a front wheel drive) without dismantling the front axle. The owner sent off a communication to the regional customer service department of Mister Transmission in which he spent the entire time saying what a great person he was - how honest and hardworking - and that he "might have helped me out if we hadn't been rude customers". This person has the nerve to use the customer service department to cover his incompetence. Rude? - This is the individual who had not only released my vehicle twice in a dangerous and unsafe condition. He put my life at risk as well as any unfortunate driver having the bad luck to be near me when my front axles flew off, in a deadly situation as well.

I still don't understand how I ended up with a totally burned out transmission. It seems to me that if that was the case, then the transmission oil should have been burned as well - and it wasn't.

My only comment is - CUSTOMER BEWARE - because it seems to me that at Mister Transmission North Bay - the customer is always wrong (after paying). If you value your life, shop around for a safer repair shop.

The transmission problem was brought to the attention of Mr. Transmission during the 12 month/12,000 mile warranty period, at the scheduled service before the warranty expired, in August 2005. The
rebuilt transmission had 9,032 miles on it and was beginning to fail. At 13,427 miles, and twenty months after the original $2,391.08 service the transmission suffered a catastrophic breakdown.

The transmission, when cold, would not engage in reverse for several seconds, and then would slowly engage, and I would be able to drive the vehicle. Lowell Hester, the manager checked the vehicle and performed the warranty service. He stated to me that he was unable to find any problem with the transmission at that time.

However, my 1998 Jeep Grand Cherokee was still hot from my driving to their location. It is not surprising that in the hour or so they serviced the vehicle that no problem was found.

I trusted in the honesty and integrity of Mr. Transmission. The issue was reported and duly noted during the warranty period. No attempt to replicate the issue was made. I felt that since I had reported the issue, if it continued or worsened I should still have warranty coverage as this would be an ongoing issue.

A thorough examination and replication of the conditions as stated by me would have reproduced the issue. The defective Torque Converter and any other defective, or damaged parts, should have been replaced during the warranty period.

I did have Mr. Transmission's professional assurance that there was no problem with the transmission.

The problem did continue. On April 20, 2006, when I started the vehicle, the transmission would not engage reverse at all. I checked the fluid. It was black, and not the normal red color.

I had the vehicle towed to Mr. Transmission. At this time I pointed out to Lowell Hester, the manager, that this was an ongoing problem that was brought to his attention during the warranty period. He checked the vehicle and reported that the torque converter, he believed, had failed causing a catastrophic parts failure. He stated that because he found no problem with the transmission, at the previous service, during the warranty period, that the warranty would not apply.

At this time the mileage on the transmission was 13,427, and only twenty months since the original service.

My questions and concerns:

Should the parts begin to fail before the warranty ends? Are they designed to fail after 12,000 miles? Was I unlucky that the parts began to fail prematurely? Was I extremely fortunate to have gotten 13,427 miles before a catastrophic breakdown? As a valued customer why were my concerns not addressed fully at the time they were brought to the attention of Mr. Transmission? Why will Mr. Transmission not honor the warranty?

At the first sign of a problem a serious attempt should have been made to detect the problem and rectify it immediately. I feel that I was reassured that no problem existed because the 12month/12,000 mile warranty was about to expire.

Certainly, a customer with an issue on a rebuilt transmission after only 9,032 miles should have raised a red flag. A failure that is detected early and fixed is best for all concerned. Quality parts should last
longer than twenty months and 13,427 miles.

This suggests that the manufacturer, Mr. Transmission and Moran Industries do not stand by their product. The fact that defective parts were installed and a problem was brought to the attention of Mr.
Transmission, who failed to provide a solution as is their responsibility, should cause Moran Industries and the manufacturer of the parts great concern.

Wouldn’t the manufacturer want to have those parts captured and escalated to their engineering group to pinpoint and rectify the manufacturing process accordingly, to maintain quality.

I would have expected at least 60,000-80,000 miles from a quality transmission repair. Not 13,427.

I had believed that Mr. Transmission was a reputable firm. However, a reputable firm provides service to their customer’s and listens to their concerns and takes appropriate action to rectify any problems that may arise. Especially when the warranty is still in place. As that is the appropriate time to address these concerns.

I consider this to be an ongoing issue that was not fixed during the warranty period. As such qualifies for repair under warranty.

Mr. Transmission please honor the warranty, or refund my money. The bottom line for me is that spending another $2,500-$3,000 to rebuild the transmission again is not economically viable. The vehicle is a total write-off.

Company details:

Mr. Transmission
6569-C Roswell Road N.E.
Atlanta, Georgia 30328

On May 29th 2006, I called several Transmission place to get a quote on my repair, I contacted Mr Transmission in Ft Walton Beach Fl, Only to hear them slamming another company that I went to as for example, They will over charge You, Won't work right, and a THIEF. I therefore decided to go with Mr Transmission due to the fact I'm from Sioux Falls South Dakota.

I brought my vehicle to McGee shop for them to test drive it and take a better look at it only to get a phone call back saying it will cost me anywhere from [protected] dollars. I then told him to proceed with the tear down. Upon tear down he contacted me and told me it was going to cost me just about 2600.00 and I was flabbergasted by that. I told him go ahead and repair the transmission. I recived the vehicle back on the 2nd of June. Paid in FULL CHECK. Took my family and my mother to orlando for theme park Fun. Drove 463 miles only to come to find out that I started having problem again. Contacted MCGee in Ft Walton Beach and He informed me to drive it to Altonote Spring, which is about approx 40 miles from where I was staying. On the 7th of June I met with Ruth at Mr Transmission and she informed me it will be a bit, I went to get a rental vehicle from avis, which I only kept for 3hrs due to Ruth telling me the vehicle was fixed. She claimed the computer was bad. So I went to Ford and purchased a new computer or a reman brought it back to Ruth, installed it and she said that I was good to Go. Took the car back to the rental place, which closes at 6pm it was 5:59pm when I dropped it off. Got a ride back Left Mr Transmission at 6:30 only to drive 4 miles down the road, broken down.

Contacted Ruth in Altanote Spring to informed her the vehicle is not moving and that I'm on the Highway along the side of the road. She said She'll have a tow truck there shortly, approx, 8:45 The tow truck arrived took me and the vehicle back to the shop only to find myself stranded. I asked ruth how am I suppose to get back to Kissimee Where my family is, She stated I QUOTE, ITS YOUR PERSONAL PROBLEM NOT MY RESPONSIBILITY I'VE GOT TO GO TO THE GYM. I was applaud my her action. I therefor walked to Orlando International airport to rent a vehicle only to get back to my family at 1 or 2 in the am. The next day Drove to Altanote Spring, Talked to Ruth and He contacted McGee which is in control of the situation due to the fact its his warranty. I was informed that it will take a bit of time to fix it that they would have to pull the tranny out. She then told me that We My Mother and I could not hang around. Therefore. My mother and I rented two vehicle one for her to drive back home to Mary Ester Fl. and One for me to drive my family to the airport to fly home. As Ruth said it would be a week, before it would be done.

Took off for the airport on the June 10th had to purchase airline tickets for four kids and two adults totaling approx 978.00. I purchased a round trip ticket and set my return date on the 16th of June. During this time I contacted corporate out of Phoenix Az only for them to tell me they can't do much other then arbitrate and speed up the process. Did not recv any phone calls from Ruth or the Corp, office. I flew on in to orlando on the 16th rented another vehicle got a hotel for the night due to the fact I arrived late in the eve.

Met up with Ruth in Altonate Spring to see my vehicle in the parking lot. She said to me didn't anyone call You, and I told her NO. and Why She stated that my vehicle was not fix. And that she thinks the wiring harness or the computer is bad.

I was mad. Like why didn't anyone tell me, So... I suggested why don't we separate the computer from the tranny and test it.

The Tech... Jamie Hooked up a device called the trans X and came to conclusion that the problem is in the tranny. I was really mad They told me that they tore the tranny apart the on Monday and Put it back in Tuesday or Wedesday and they mention that there was nuttin wrong with the parts. other then bad clutch plates due to the spinning of the clutches. So... MCGEE FT Walton Beach was contacted again, and they persisted that I drive the vehicle back to Ft Walton Beach under the condition of the vehicle and I told them No I wasn't taking a chance on getting stranded. So. Again I left for Sioux Falls SD 18th due to the fact that they were going to have to pull it apart.

During this time, they have been pulling the codes on the vehicles. before the computer was replaced or the PCM, the following codes followed.

1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
3. P1741 TCC control error.
4. Secondary fan Low with Low Fan on
After the computer or Pcm was replaced here are the codes
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio

I flew back home and had day to day conversation with corporate office, and told me that the vehicle is ready to be picked up soon, that they are taking it for a test drive on the Monday before I leave. That day is the June 26th. I contacted Ruth later that day to assure that my vehicle is ready for pick up and she said COME ON DOWN.

Arrived in Orlando met up with Ruth in ALTNONTA Spring She rest assured me that the vehicle is good to go, I asked her to go with me on a test drive but she insisted that she had other things to do before close up. When I was also speaking with her, she told me that I've a problem with the O 2 sensor and I liked well didn't have that before I left why now. She stated its not part of the tranny so therefore she not gonna take care of it. In order to pull the tranny You have remove the exhaust manifold and replace it with a new gasket.

Got in my vehicle drove three blocks called her and said You JOKING My VEHICLE READY... Still same old thing Not working hard shift no shift delay of shift the same ball of wax. I decided to press forward in to Ft Walton Beach knowing that I would or could break down, It took me about 12 hrs to drive 463 miles. contacted McGee drove it to them test drove it and they said yeah got a problem bring it back in the am and We'll get on it. Before I brought it to them I took my vehicle to FORD to have the PCM Old and the New one tested Have a document stating that the PCM ARE GOOD THE PROBLEM IS IN THE TEANNY.

Brought it to McGee and He Took it for a ride only to say that the problem seems to be with the computer, well, I told him hate to rain on your parade had them tested and they are OK, the problem is Your Tranny. I demanded my money back he refused. I Run a business in South Dakota at which time has been closed to this date. I've lost thousands of dollars, Contacted Corporate and they are just plain no useful. I was threaten by McGee if I took the vehicle off the lot that they would void my warranty. I told him and insisted that they give me my money or I'll file a complaint against them to the Dept Of Agriculture and he threaten me again and stated get off my property or I'll have You arrested I told him go ahead call the police you just much a crook then anything. Till this day my vehicle is still in the shop, Lost out on the 4th of July company Picnic that i throw, My family, and the lost of our money from the Trip to the theme Park. Its been over a month and my vehicle still to this day is not fixed. I talked to corporate today the 3rd of July only to tell me that they have the tranny now pulled.
Tired... Disgusted... and Appalled by there action. Don't care about us Ignored us when we were speaking to him.

And We'll be bringing the sheriff when We're picking up our vehicle. and Gonna give them all the publicity that they want.

Total amount of money I'm out from this minus time lost at work and income is approx 5300.00.