Mobile Telephone Networks [MTN] South Africa
Reviews and Complaints

I am billed for data usage which mtn's system did not previously pick up - they say. I hav already received accounts for sept - oktnov 2009 and paid the amounts charged for data usage, there was also itemized billing indicating the usage for each period. Now mtn is saying they did the itemized billing incorrectly and we hav to pay for these mistakes! My call charges for [protected] is 43.20 but my data usage charges 529.35= are they crazy? I already paid data usage for [protected] and will nt pay any further amounts u make up! Correct the 529.35 immediately it should be only 233.11 for [protected] (If u are not lying again). I hav had problems with mtn before I even received my phone & having these 2 contracts which my husband pay is pure hell! If my marriage ends in a divorce because of yr incorrect billing u will sure to be hearing from me! Send me a corrected account immediately to [hidden web address] no excuses! I also want to terminate these contracts with yr **** company immediately-inform me of my options. South africa stay away from mtn their bad service, fraudulent accounts & excuses! Be warned thet dont care a bit and are only after taking money!

Received text saying I had won a plasma tv and 31, 000 credit - call manager on [protected] - called and was to told to load n1500 card to *555*131* plus the card pin - received mesage saying money would be paid in 12 hours - called manager and was told I could have the money - n31, ooo plus the n1500 I had loaded as cash and that I should call one mr moses attaka on [protected] to arrange special delivery as they were not allowing people at their apapa depot - all I had to do was load 4xn1500 to pay for delivery ! This is a scam and I feel that it could not be worked without inside help from mtn lagos/abuja - 08 is surely an abuja number.

Good morning,
I would like to complain about a service I got at mthatha plaza mtn.
On the 19th october, I went to mthatha plza to get my blackberry 9700 bold taken to repairs. I got there and I was told the server was down. I was refered to another sho mtn sho at owen. I got there and they told they couldnt help cause my phone was contract and I didnt have a receipt.
Then went back to mtn mthatha plaza on 21 october 2010. I was still in the queu, when a lady shouted from the behind the desk, and said, if you are here to bring your phone, we will not take it. We are doing stocktake. I was shocked.
1. The approach was very unprofessional
2. There was no sign at the door saying we are doing stock and thus we will not offered certain services.
3. Its the attitude, its not about what the person says but how they say.
4. It was like they are doing me a favour and it was not.
I left without being helped.. Mind you, I stay 40 km away from mthatha. Total of 80 kms to and fro

I never gave up, I tried again, I thought this was just a instance of bad service. I went again to mthatha plaza 29 october 2010. What irritated me first was that the shop was empty and the ladies there were busy giggling and talking. I was standing in a queu. I was the only one in that queu. After few minutes. She calls me. I told her my story. No we cant help you, without the reciept. Go to the mtn you got the phone. I was speechless. I pleaded. Still no help. I asked to speak to the manager and I was told. The manager is not there. Then the next person in charge. Then both ladies, said she is not there..

I have been an mtn cleint for more than 10yrs. I had never experienced that service..

I drove to east london, which is 270 km from my workplace. I want to a different mnt shop hemmingways shop not the one I bought my phone from. Guess what, I was helped in 5 min. The receipt printed..

To mtn mobile contractors, there is a scam going on in mtn whereby you loose your airtime without making any phonecall or internet connections. I have logged several complaints with mtn 808 line and also with mtn active online services and over a month they dont give me an adequate respond and also they cant provide me with my itimize billing and I cant evern access it online to view all the call done in my mobile or any debits done. Mtn has been sending me from post to pillar, telling me that a technicain will contact me to resolve the issue my first claim was logged on the 16 october and after the claim I have lost my airtime twice already with no support of retrieving my data from mtn. I am still waiting for someone to credit me or show me proof of how my airtime has been dissapearing without trace... They are my service provider but they cant control what going on in their network — so I call it fraud within their department until they resolve the issue and credit me.

Concerned mtn contract holder.
Thanks

So I've been so excited about finally getting a BlackBerry, look it's a must have accesorie, but what da hell if I knew that MTN in the WOODMEAD RETAIL PARK, treats their clients like ### then why bother I would have gone to Vodacom or hell even one betta 8-ta (Telkom), I received my phone and has now been waiting for almost 4 days for my sim to be activated after I've paid the in-store activation fee?, So I call the shop and guess what he took my number and now I am still waiting for him to get back to me and you can not tell me that their line [protected] can be busy 24/7 without anyone getting off the damn phone, no wonder we getting the type of service that we are getting at this moment. who's going to abuse the company phone if they need to worry about taking care of their customers!

so yes that's me Royally ticked off!

I canceled my MTN cellphone account on September 7th, but MTN is still billing me every month. I've tried calling the MTN call centre on [protected] but the recorded message tells me that my number does not exist with MTN. Not surprising since I cancelled the contract!

There does not appear to be any way for an ex-MTN customer to call MTN to resolve an issue of this nature.

I have requested a new contract through MTN corporate on 16 September wanted to port my old number from my expired Cell-C contract.On 8 October I received my new phone with a SIM card with a different number than the one I’ve requested to port.I phoned the lady I did the contract with immediately and told her that this was the case. She had “forgotten” to do the porting and 'will correct the error immediately'. The number on the SIM card was activated and a week later on 15 October it was deactivated again.

On 22 October a new SIM card was delivered to me, without any prior arrangement from MTN, but it too was not activated.Ms Maseko had promised me on Thursday 22 October that the phone will definitely be activated and she will follow up the next morning, but that too did not happen.On 23 October, Ms Maseko did not answer her phone after multiple attempts, and I had e-mailed MTN to report this issue. I've received an automated responses but nobody has phoned me to try and resolve this issue. Today, 26 October, the phone is not yet activated and after calling the MTN helpline I was told the SIM card was wrong!

This is the poorest service effer and I still don't have a phone!

My account went into arrears and I was informed that MTN cancels my subscription. I paid the outstanding amount and also by luck got through to MTN and informed them that when my contract expires I will not be renewing my subscription, which was then in about a months time.

I am now receiving an account from MTN stating that my account is in arrears again and that it was handed over to the legal department. As I cannot get hold of anyone at MTN (also when I can get through, because I cannot pass the security check they cannot put me throught to the correct person)I went to the MTN branch in Oakfields Benoni, and they cannot even get through to MTN legal department. I have sent the legal department an email with my contact details on stating my query, and that was last week Wednesday 21st October 2009, and still nobody responded to my query. All I want from them is to solve this query before I get blacklisted for non payment. I will never recommend MTN to anybody as they are useless.

Applied for a new contract with MTN on Sunday, 25th October and was told that approval will take between 3-4 days. Called on the 4th day and was promised a call back which did not happen (3 times). Attempted to call the customer service (0831808), could not even get through when I eventually did manage to get hold of someone they refused to lodge my complaint as I was not loaded on the system. Do I really want to do business with MTN if the initial sale is this torturous? Today is the 5th day and I will not be holding my breath! I guess I will be approaching another service provider and hope for better service! My cell number was listed merely as a contact, it has nothing to do with this complaint.

I have a contract which i took out with iTalk cellular, and apparently now has been moved to mtn, i was not informed of this in any way. yesterday i tried making a call from my mobile only to get a message that my service had been suspended, so i called the callcentre at 19:14, spoke to a Nonhlanhla (totally rude, unhelpful) and she informed me that my account had been changed from debit order to cash paying customer and it was in arrears and i needed to pay all the arrears off before i could be reconnected again. i enquired why it was that i was not informed of those changes because i'd never missed any payments and i never really check my statements to check that the payments have actually gone through as they always do and she told me i was welcome to cancel my contract and proceeded to give me a number to call to do so [protected], unfortunately i've been trying to get through on this number and have had no success since last night. Please could somebody from mtn kindly let me know how to go about cancelling my contract please. i've been customer of mtn for a while and the treatment has been ok until now, i feel that mtn has made it quite clear that they don't want my biznis.

I am utterly disgusted by the service I have received from mtn! I had to do a sim swap a few weeks ago and thus bought a new sim card from the sandton city branch. A few days later the sim card started giving me problems when I was trying to make phonecalls. I would get an error message saying sim barred! I then went to back to the sandton city branch where they contacted the mtn call centre and was given a reference number and told the query was escalated and would be resolved in 24-48 hours. After two days the problem still persisted and no one bothered to get back to me to tell me what the issue was. I have called the call centre a number of times sighting this problem and have been told they will lift the barring of my phone but nothing has happened to this day. Two weeks later! Today I called again and was told the matter would be escalated once again! I am totally disgusted with the service I have received! I am paying a contract fee so that I can make phonecalls but I can't do this! I dont know what i'll do in the case of an emergency since I cant call although I am paying for this service. I am a totally frustrated customer!

Oct 14 2009 I reset the pincode for mtnactive. On 19th when trying to logon using the new pincode it responded with a validation request which I submitted, after which I received a sms with a validation code. After typing this validation 5 digit code website responded: could not validate login, contact 1761. When phoning this number it dropped on me, so I phoned 808. The lady could not help me at all and only confirmed that the 1761 number was indeed not working. She tried several times to get me to logon to mtnactive again without any result. I was left empty handed and cannot access mtnactive at all. I was recommended to try again as most likely there was a technical problem. So mtn personnel dont know for sure whether there is a technical problem? I think I may have to go through the process of resetting the online pin code again and wait for another stupid 48 hours before I maybe can get access to my account details again. I am getting tired of poor service from mtn. That's why I canceled last year my email invoices as half the time I didnt receive them at all. I want my access to mtn active back right now and dont want to spend half my lifetime resetting pincodes.

Recently, airtime has been deducted from my account without authorisation. The deductions are coming from a company/site called NSFWMOB. This is from a new PayAsYouGo sim card. A total of roughly R300.00 rand has been deducted from my account and MTN Service Providers do not appear to be concerned about the problem. Clearly MTN must have an arrangement with this organisation for them to be able to deduct airtime value so perhaps MTN is involved in this scam. There are numerous complaints about this on the internet, many of which involve MTN.

I have submitted an email to South African police ([protected]@saps.org.za) in the hope that they investigate this issue further and put a stop to this airtime fraud.

Wednesday 7th october we had had enough of no telkom adsl, and decided to purchase fastlink and data contract.
Currrently we use my mobile, nokia navigator, to connect. I need faster speeds as I work from home. We installed the system easily, but could not get it to work. After many phone calls to support we discover that we cannot get 3g in this area, honeydew. Mtn-edge works but at half the speed of my mobile! No point in that, so we went back to cancel. Absolute refusal, we have to 'prove' that it does not work. How do we do that? We want it to work. It does not. 3 hours later, northgate refuse to take back the modem, and we are transferred to many people at the 'customer service' none of whom are at their desks. None of them can help us! Their attitude stinks - they could just have politely apologised and then we would have just been dissapointed customers, now we are furious!

Mtn have sold us something (2 days ago) that does not work, as a consumer I am entitled to return the item and get my money back!

It is getting a little stale and tedious, the consistent dropping of calls, poor network signal, connection Failure, bad response at call centres. I hate being told it is your handset, been through Nokia's HTC and now Blackberry. If it is our handsets can MTN please supply a phone that supports their network, albeit a old ring dial telephone or even a phone that we can insert to a direct line so I can at least complete 1 call without having to redial. No wonder Vodacom's clientele is on the increase, Please sort out your ailing infrastructure before you lose me and many more loyal MTN clients.

I went to MTN Outlet located at the Vaal Mall to apply for a contract of a laptop and i urgenly needed a laptop, i was given papers to sign and was told that once i get approved i will come sign a contract and get the laptop, 2 months down the line, i was never called, and i decided to ask my boss to give me a work laptop to use at home which i got. 3 months down the line a got a call from a company called increadeble solutions to get a laptop and i declined, 4 months my account was debited and when equired at MTN SP was told that its for a laptop, when i went to MTN Vaal Mall i was told that i signed a contract for a laptop and that they will contitue debiting my account...I need this Problem solved ASAP...

Mtn is advertising the nokia e52 on their website. Have gone to 3 mtn stores, but am told they do not have stock, and cannot confirm when they will receive the item. Have left contact details with the sales consultants, but nobody bothers to clarify this issue.

I bought a new sim card 2 weeks ago at mtn. My new number worked for 5 days and suddenly without warning it was deactivated. I work as a real estate agent and had all my marketing material changed with my new cellphone number. If someone phone my number you will get a lady answering who is staying in soweto. It is school holidays and my advertisements were placed with my new cellphone number and I have missing out on any oppertunities of creating a sale.

I have been to my mtn office and they have been drawing their hair out getting head office to fix the problem without any luck. Can someone please help me! As head office is continuously lying saying that my number has been activated and the problem is fixed. They are lying!

I got a new job, and since i had a company phone i had to continue with the contract when i leave the service. I gave all the forms needed to transfer the contract onto my name on time.

When i started at the new job i gave the mtn no. as my work no. and for the 1st week everything was great. At some point i realised i couldn't make calls, when i went into a mtn service branch in east london i was told the service has been suspended due to non-payment. The next day i contacted the people in kimberley that deals with our business contracts they asked if i handed in the paperwork already they requested the paperwork again.

It was given to them, i was told they would look into it and get back to me. I've had to phone them and most of the time i just get voicemail, they dont return calls. Its been 2 weeks now since i had to resubmit my paperwork because it dissapeared and still no service. My phone calls aren't answered cant get through to mtnsp on 0831808 or [protected].

This is pathetic service if i didn't do the upgrade in march i would've cancelled this contract long ago. Its amazing what we put up with for our hard earned money.