Momentum
Reviews and Complaints

I opened two savings accounts with Momentum in December 2016. Last month(April 2017) I requested my saved funds to be paid out to me. I was communicating with my Advisor and submitted in the required documents.
I would send him the documents he requested but after a week, he would tell me the documents are not correct. I'm failing to understand why it would take him more than 2 days to see that the proof of residence I submitted is not acceptable. It's been over 2 weeks now and I still have not received my money. When I signed up, I was told that it would take 48hours for my funds to be available to me when requested.
I am getting really frustrated as I am in desperate need of the money.
I am even thinking of closing those accounts once my money is paid out.

I am in so much pain, 28 weeks pregnant, not much you can do about it, but to see the physio.

So I phone Momentum Health, the person tells me that I need a letter from my doctor referring me to a physio, then I need to send this letter to their pre-authorisation department, where they will, within 3 days, decide to pay for the treatment from the major scheme, or not.
So I get the letter, and send it through. Phone a little later, can't I just go for the treatment and claim it back should they decide to pay? No, because then the dates won't match up...
So today I phone, to hear that the customer care people gave me the wrong information, and Momentum won't pay for physiotherapy unless it is in-hospital or paid from savings.

Thank you very much for letting a fairly happy client of yours walk in severe pain, due to your incompetence!

I would like to know what the process is and who I can file a formal complaint with at momentum about the service I have received and what the outcome of that complaint will be. I have been a member for 6 days and due to the terrible service I already want to cancel and go back to my previous provider.
They approved my account to be paid in the arrears then still debit me on the 1st December for December.
I got no reply to any of the emails I have sent.
When I phone the call center I get told I must go to the bank and reverse it wasting more of my time to rectify a problem they have caused or I must wait until after the 16th of December for the refund.
I told them that was not an option they need to fix it and when I refused to show them my bank balance they threatened to not process my refund today. They could not actually be bothered to ask the billing department to check their own bank statement to prove that they have received my money on the 1st of the month. They have all the information they need yet I must still waste my time and have them imply that the money didn't go off my account and I am trying to commit fraud. I should not have to prove that I did nothing wrong. There is no bank that takes 6 days for money to clear!
Their staff do not listen and threatening clients because they are too lazy or just can't be bothered to do their jobs is not acceptable. They made the mistake yet I am the one that has to prove that I am not lying or committing fraud and made to feel like trash. Then I am expected to not get angry at a woman implying these things!
I was informed they would call me back yesterday afternoon to confirm the refund and provide me with contact details of where I can file a formal complaint - no surprise here but no one bothered to contact me I had to follow up!
I was happy for a refund in the beginning now I want bank fees and interest to be paid back to me. Membership number [protected]

I work in a technical department and my job is to help customers with problems. I would be fired on the spot if I ever left a customer as unhappy as they have made me especially if my company was responsible for the error. I fix the customers problems as quickly and as efficiently as possible without causing them any more inconvenience or stress.

I had a baby on 26 April 2015 at Brenthurst Clinic which is an Associated Hospital of the Momentum.

I received a threatening Letter from Attorneys on 22 June 2016 advising that the Anaesthetist was not paid in full.

After several e-mails and telephone conversations with Momentum, none of the consultants knows what is going on, everyone says the Doctor’s bill was paid in full but cannot give me proof.

Please explain to me how it is that I went to Brenthurst Clinic as it on the Medical Aid’s panel of hospitals because I don’t have the money to pay for any extra costs (this is a hospital plan), that the Doctor’s bill (Dr MP Mojapelo : Practice number is 0106011 and 0597813), a doctor in Brenthurst clinic, was not paid. They advised that the claim was submitted April/May 2015 and now the below e-mail mentions that the claim is too old.

I am now being threatened by by attorneys demanding money that should have been paid by the Medical Aid.

I do not have money to pay, that was the reason I took out the Hospital plan in the 1st place.

I need this matter resolves or I will be forced to take this matter to the Ombudsman.

Very irate client :(

Following the email trial below, it is very clear that we are looking at a refusal to assist. The requested approval document was send my Dr. Botha himself during February and then in March again. I also forwarded again but get no feedback at all
Dear client

Thank you for your email. This was 0n April 7, and again April 9
Dear client

Thank you for your email.

This is an automated response to confirm that we received your email and that a service consultant will provide feedback to your enquiry.

The reference number for your enquiry is [protected].

Please note that new claims may be submitted to [protected]@momentumhealth.co.za in the following formats: JPEG, JPG, JPE, GIF, PNG, PDF, XML, TIFF, and Word (.doc, .docx).

Kind regards,

The Correspondence Team.

This email and all content are subject to the following disclaimer:

http://content.momentum.co.za/content/legal/disclaimer_email.htm
and just nothing is happening

This is an automated response to confirm that we received your email and that a service consultant will provide feedback to your enquiry.

The reference number for your enquiry is [protected].

Please note that new claims may be submitted to [protected]@momentumhealth.co.za in the following formats: JPEG, JPG, JPE, GIF, PNG, PDF, XML, TIFF, and Word (.doc, .docx).

Dear Mr Gilbert

Chronic enquiry

Please note that the attached form is not clear, kindly resend a clear copy for processing.

The reference number for your enquiry is [protected].

Should you have any further enquiries, please do not hesitate to contact us at [protected]@momentumhealth.co.za or call us on [protected].

We look forward to being of further service to you.

Kind regards

Zanele Sauli
Service Consultant
Momentum Health Correspondence
Good day.
Kindly see the re-scanned document for processing

Thanks

Best Regards

Freddie Gilbert

Dear Mr Gilbert

Chronic benefit

To register for the chronic benefits the sche phone the scheme to do so. The attached document does not have the me requires a copy of the script or the treating doctor/pharmacist cannecessary information to register these benefits.

Following verification of the contact details on our system for the above mentioned membership contract, it was noted that the email address from which your request was sent is not loaded against the membership contract. For security reasons, we are unable to provide any information to or accept any changes from the email address [protected]@gmail.com.

People, the company Momentum Inc. is the worst place, where you would like to work. I went to the interview and after the first one I thought that it was dodgy and I little bit strange how the interviewers behaved. Also, I didn’t like that I needed to sell items from the first day and they refused to provide any training. They needed me in order to make money, but they didn’t care how I would do it. I got only small percentage from the sales.

The sales personnel represented that nike shoe size 5Y is normal girl's size. He reassured that size with the letter Y is not youth size and there is no difference at all as compared to others nike shoes.

But there is a difference between the normal size nike shoe as compared to those with size Y, the soles are softer and more comfortable.

This is the second incident I experienced unreliable sales personnel in taiwan merely for nike shoes only. Due to the badexperience this round, I realised that taiwanese sales personnelkeen to lieand provide false information just to increase the branch sales.

The poor experience is from the branch located in shih lin and onesquare nike and momentum shop.

My claim number 5448532
My son had an accident in 2008 after that odeal i had to fight with momentum to pay my doctors R1600.00 after submitting my complaint they then paid my claim . After three years my doctor's attorney contacted me stating an amount of R2063.29 was not paid for the same incident which was submitted to Momentum on time . I contacted Momentum and asked why wasn't that paid i was told the Doctor did not make enough follow up on the payment and now they are refusing to pay and saying it is my fault that i did not follow up on the payment and that their books for 2008 are closed . First and foremost one insurers themselves as we want peace of mind and again theis outstanding payment was only brought to my attention this year as it was submitted to Momentim and they did not feel the need to pay . I was insured all my premiums were paid, this is daylight robbery

been trying to get my mother booked into hospital since the 25th for a scope . On the 25/09/2012 Lenmed Hospital phoned for authorization Spoke to Pam Moodley and was told that it was 17H00 and she put the phone down, when we called again we were advised that Pam Moodley had taken her bag and left by the staff at authorizations . On the 26/05/2012 we phoned and spoke to Larisa was advised that forms was sent
through to the doctor to find out if this is a pre-existing condition and that they would phoned me back once
received reference number [protected] in customer service . On the 27/09/2012 we spoke to Reshma in
authorizations and was advised that Patients take chances by joining the medical aid because they are sick and when they are better they leave . The people at Lenmed advised us that this happens often with Momentum, they always give members the run around . On Saturday we we phoned in again and can’t remember who we spoke to the first time but he put us on hold and did not transfer us to the complaints department, we then phoned back and spoke to Nozipho we requested her to call us back because the phone was about to cut . She did not phone back to this day . Today the 01/10/2012 we contacted the authorization department again because the doctor has sent through the forms advising them that this is not a pre-existing condition but we are told the same thing and that we need to phone on Wednesday . I mean these people debits my account every month for what because it’s a problem to get booked into hospital .Please help because we are being sent from pillar to post, told to phone back when in actual fact they should be phoning us back . My mother is ill and needs help . Medical aid number 7557881 .

Momentum's service is severely pathetic. My child had to go to hospital a week ago, we had to postpone due to hospital authorisation that's outstanding. This morning I phoned again after a whole week of negotiation, still no authority. I am so angry at this moment I would really kill someone! we never use our medical aid, and we are only 2 months short of one year on the fund, yet we get horrible service. My youngest was referred to the urologist in february 2012. we waited 3 months with lots of tears and dispair for an appointment. then the urologist asked to do some checks under narcotics, and we are struggling to get authority. I think you should refund all of the money we paid for the 10 months so I can pay that for my daughter's procedure which will cost way less. The fund sucks!

I have been trying to get a list of Associated specialists (Gynaecologist) within the greater Durban area. I have tried to search on the website but dont seem to be having any luck. I have also emailed Momentum Health requesting this list, still waiting!

I have been a memeber of the Momentum Health medical aid for over 2 years and been quite happy till now. I am currently pregnant with my first child and upon registering for their maternity programme found they will not totally cover the doctor's bill in hospital until that doctor is registered with a new system in place from 2010. This i didnt mind until i found out that listing still wasnt complete. So how can i see a doctor preferred by them if they dont even have a list. Am i expected to spend a few months with one doctor then change once their listing is done.

No pregant woman wants to change doctors after 4 months of seeing one they are comfortable with. They have built a relationship with them and have trusted them to care for their unborn child. This i find is totally unfair to the members. We should enjoy benefits of 2009 if we registered in 2009.

So i feel they should cover my current doctor completely as it's not my fault their listing wasnt done on time .They should have their memebers best interest at heart. We pay a fortune for medical aid which i assure you not many take advantage of unless in emergency situations. No replies have come from my emails to MMH.

I wrote about the lack of answers from the Monkeys on chains at Momentum call center.

Pauline Barnack came to assist and then divulged my personal medical info to my manager. Her manager, Christa Swart came to my aid after I reported the matter to her. On both occasions I was told that there would be NO PAY IN for GENERIC medication under CHRONIC. These were lies from both of them as I have had to pay in on two occasions subsequently.

What makes it worse is that I was told about a week ago that Momentum had sent me a letter with a resolution to my confidentiality issue. I am now being avoided by Christa Swart.

I am at a loss, is there someone out there who would like to help me take this company on? I have been told that Momentum has disregarded the NCA in their dealings with me. All I want is a satisfying resolution to the matter.

On the 7th of September 2009 I contacted Momentum Health via email requesting to speak to a consultant to clear up some problems.

A day later I receive an email back asking for my membership number, which I supply them with on the same day.

Then 3 days later (11th Sept) I mail them again reminding them that I still exist and have had no response from them yet.

Later that day (after close of business) I receive an email requesting more details about my problem. To this I replied to them that I asked to speak to a consultant and not via email with a 3 day turnaround time.

I received a call on the 15th (after business hours) from them. I could not take this call at the time and the caller promised my wife that they would call me again on the next day (16th) during business hours.

I have still not heard anything from them.