Morrisons
Reviews and Complaints

Morrisons let 21 people down in a remote location on an order that was £700 plus by cancelling the order and blaming the pre authorisation process. After complaining they hide behind this and show no compassion for the situation they caused by cancelling an order with a few hours of delivery. We didn’t even have as much as a pint of milk as the delivery was coming At the same time we arrived after a 6 hour drive from Scotland to York. Thank you Morrisons for not only impacting 21 people, 3 of which were vulnerable but also for the lack of care even after I officially complain. Oh last point don’t expect contact centre to help you try to resolve the situation real time, as much use as a chocolate fireguard. They may as well try save money by playing a message “the computer says no” on repeat on their IVR

Morrisons Petrol Station (allegedly) Embassy cigarettes £18.10 a pack across the road Morrisons main store £16.50 a pack Morrisons Website £16.50 a pack called store manager was oblivious, but told me it’s not a Morrisons Petrol Station, strange that one massive Morrisons totem outside with fuel costs etc, Morrisons signs daubed everywhere with save this and save that with you got it Morrisons, staff in Morrisons uniforms, bit of a theme going on here, main one being ripped off by Morrisons or is it Morrisons no one knows signs give it away maybe

Morrisons is filthy, unclean and treat their employees like trash I wouldn’t want to work for Morrisons after hearing the way that they treat their employees, customer service is poor and a man barged past me while I was at self check out I found that really incredibly rude not only did he do it once he did it twice and didn’t apologise! And he worked there I don’t want to go back to Morrisons and won’t buy my shopping from there as the food quality is poor and goes mouldy quickly, they don’t change the food and they let it stay there until it is visibly mouldy and squishy poor quality Morrisons horrible place do better

I very often have to use Morrisons at Metz Way in Gloucester, no choice. What a useless shop, there is never anyone on Deli, meat or fish counters on a Saturday, or any bread, so I went yesterday, Tuesday at 10.30 am, same again, no bread, no one on the deli counter just a pile of yellow label meat, nothing I was after, waited and waited, no one comes, no bell, nothing, there was a man on the fish counter but he was of no help. The shop cannot be bothered with store customers, just online shoppers, I would love to see it close down, wastes mine and many other peoples time going there, only have to go somewhere else to complete the shop. Must say Ross on Wye and Tewkesbury are a million times better, ALWAYS. Gloucester manager should be replaced, after all it’s his fault when things are not as they should be.

On thursday the 21st march 2024 at approximately 8-45 I used your petrol station and to my utter disbelief i’m absolutely disgusted that you are able to take this amount of money £120, for £20 worth of fuel at your pay at the pump, i’m a 76 year old lady with difficulty walking the reason I use the pay at the pump is for my ease and convenience, your company morrisons made me go overdrawn on my bank account and today the 26th of march 2024 is still not back in my bank account, I am unable to use my debit card you have caused me a great hardship, and embarrassment

I’m so unhappy with Morrisons Iv been with you ever since you opened I’m a pensioner and disabled I order every Friday this week I had no shopping at all due to I cannot checkout Iv been ring for a week. I cannot edit my orders Iv lost my £34 pound velcher Iv lost it due to not getting shopping this week I rang about a dozen times with not help at all I don’t want to leave you but I cannot keep doing this. Can you help. I need home delivery I’m so upset thanks

Hi I purchased 2 x 4 pints of Morrisons whole milk from a store in Colchester, on the 2nd Feb, the date on them is 5th Feb, I used around 1 pint on the same day 2nd Feb, I came to use it again today 3rd Feb and it has gone off, I though oh well it’s happened, so I opened the other bottle, exactly the same, it’s a lot to lose and just say oh well, please can you refund me. Please see attached pics

I was collecting something from Colchester and I popped into a Morrisons on the way back that I saw, I can’t tell you the name of the store

This allegedly ‘thick cut’ smoked bacon is so thin that it tears as it is taken out of the packaging and cannot possibly be described as ‘thick cut’. It is about 2 millimetres thick and the company would be hard pressed to cut it any thinner. This is at least the second time I have found this product to be misrepresented in this way, so it is not a ‘one off’ production error.

At the BILLINGSHURST store, I have noticed that you are not complying with the law regarding the position of confectionery, crisps, fizzy drinks which line the aisle leading up to the check out counter in store. This has been apparent for a long time since the store opened. I would like to see this change. If you refuse, I will be reporting it to trading standards.

Helen Rankin

I have today bought a toblerone from

Parkgate Rotherham. I don’t live nearby and therefore it’s a trek for me to return to the store. I also bought this for a present and the box is battered, ripped and sellotaped back on. This has torn the foil paper inside.

I haven’t got time to return this before the persons birthday. It’s looks really bad giving that as a gift, especially when toblerone is so expensive and the internal packaging has been compromised

My groceries were delivered this evening buy a courteous driver I unloaded the shopping and he left when I came back in the 4 litre milk bottle was split on the Otto all over my goods on my worktop and my kitchen floor had to throw the bottle in the in not the drivers fault just more than likely how it was packed,delivery was 20.30 hours today the 17th January 2024

Bought x40 £1 savings stamps from Bathgate West Lothian on 3rd January 2024 for use at Christmas 2024 but stamps state they expire on 31st March 2024 see attached copies of proof of purchase as well as a copy of some of the stamps . As the stamps would have expired by the time for use for which they were purchased, I would anticipate confirmation that Morrsions would either replace with new and appropriate ones or agree to honour these.

I filled up this morning in Morrisons garage Cromer with £20.01 then went to do my shopping which I was unable to pay for due to the self service pump taking £100 - nowhere on the pump or the forecourt does it say that Morrisons will take £100. I have spoken to customer services who day there is nothing they can do and it can take anything from 24 hours to a week to return

I now have no way of paying for my shopping to feed my family, and the bank won’t return it as the merchant (Morrisons) has the money. I will need this money returned today in order so that I can pay for my shopping. You need to ensure that there is adequate signs up in the forecourts to alert people that you will do this. Please ensure that my money is returned to me today

I went to Morrisons Bathgate yesterday and I am extremely dissappointed in the chillie cheese bites as there was no chillie or cheese in any of them it literally just tasted like the batter I did get it to go as I needed something while a was out but to then have it be hollow was disappointing I know this can’t always be helped but for it to be every one of them

Called 1st December and spoke to Amanda at customer services at approximately 11.07 am. My husband went to customer services in store to say I was poorly and he didn’t have my phone and the the more card app, they advised that they can’t add this to the account in store but ringing in they will be able to.

Amanda said it wasn’t possible to do this, I said it had been done for me before when the cashier said my card had scanned but it hadn’t. Amanda told me in that instance it was ok to add the receipt total to my account but not this time as I didn’t have my phone in me! I’m disappointed to say the least we are told one thing in store and another in the phone. She didn’t want to help me at all. If I go to Tesco and have forgotten my card or app they will add it in straight away. This is not great customer service or policy. I have supported the great park shop since it opened and am upset. Rachel Charlton

[protected]@gmail.com

[protected]

Good morning I wish to log a complaint about the treatment I received at bishopbriggs store Monday 22/11/23. I returned to the store when I realised I dropped my InPost parcel in the car park. I was told that 2 ladies brought it in but they were turned away, assistant told me that they weren’t responsible for my parcel. I asked why not it’s lost property and surely if found on their premises they should hold onto it. Parcel was addressed to the lockers at Morrisons so no name or address was on it. After days of posting on social media reporting to police etc I’m still eithout my £65 pair of Victoria’s Secret pj. I hold mortisons at fault here for not taking it in or at least logging details

For the last few weeks I have collected shopping from you as we have received vouchers. Every week I either have to throw groceries away or put them in the freezer. Always either out of date or close to date. Had to throw 2 pies out of 4 today from a shop I collected on Saturday 25th. Use by dates are 25, 27, 29 Nov and 4 Dec. You are selling stuff that is out of date.

On Monday 27th Nov at approx 7pm I was shopping in Morrisons store in Bishop Auckland. When I came to pay there were no tolls open and I had to put over £150 worth of shopping through the self service tills. This is the 3rd time recently this has happened. My 87 year old father has to stand around while I put my shopping through, the seats are at the opposite end of the store. The scales area is not big enough for all the shopping. Your facilities are not fit for purpose. And additionally your Christmas shopping promotion is rubbish. I have shopped in this store for the last 25years and I am seriously thinking of just going to Tescos

Delivery was due on the 5/11 between 19.30 and 20.30 but it never arrived even though we had a message from the driver to say it was on it's way. Checked our bank account on the 7/11 and no payment was taken by Morrisons. So we placed another order to be delivered on the 8/11 and this was delivered. Checked our account next day and Morrisons had taken the amount which is their normal practice. But on the 13/11 Morrisons decided to take £97.77 out of our account for the delivery on the 5/11 that never arrived. Have e-mailed and phoned customer services on numerous occasions about tis situation but never get a reply although they say they will respond. We are no going to take them to small claims court as me being a pensioner cannot afford to give away money for goods we never received

I have visited the petrol station at Morton park Morrisons, Darlington on two occasions and feel I must bring my concerns to your attention.

I have a skin allergy and must wear gloves when filling up my car with petrol, why do your petrol stations not provide gloves or have the sanitation pumps filled up? When asking a member of staff on each of these times I was told they didn’t have any and was thrown a load of paper towels. From a health and safety point of view this is not good enough. If I have a skin break out I know who will be to blame. Please look into this issue as I’m sure I am not the only one who likes to have gloves and sanitation provided