Morrisons review: Home delivery

I booked a home delivery with morrisons order expected 12 till 13 hours 10th nov, value just over £60 order number [protected], I received e mail on the 9th november, with aberdeen scotland on address I live harwich essex, thought it strange, so e mailed pointing out the address, and was this head office address or had there been a error? Got no reply even next day, so waited till 1 o clock, no delivery 2 hours waiting going thro different departments. Some with poor english, and being very rude, last being yes on line to aberdeen are you picking up your order hurry they on line and want your reply, I said they in scotland I in essex pensioner disabled, yes but are you collecting I can, t so you cancelling yes then I asked will I get my refund today I only have £3 in my account you will get it soon, but how soon? Soon can I speak to a supervisor no they will tell you same as me soon eventually she said 10 mins, and hung up, I waited, and waited phoned customer service who was very kind but could only lodge my complaint 1 refunds 3/6 working days is company policy, 2nd the order had not been cancelled, so still left with £3 in my account, ohh and customer service lady also found my e mail about questioning address but no one had acted on it, if they had problem would not have happend received e mail last night order cancelled but they charging me delivery and vat, she said someone would phone me or e mail as passed as urgent complaints nothing, there is only some much toast I can eat