Hi
I very seldom complain but I am now in so much pain after doing a shop in Glasgow newlands branch.
The further I got into my shop the trolley started to pull to the side and latterly I had to push it from my right side and leave it in the middle aisle while I selected my items
As the evening progressed at home my lower back became
increasingly sore I have had little sleep and I now find difficulty in getting dressed this morning
I am struggling with any movement cannot bend unable to plan the day ahead as I had intended. Tomorrow is my birthday I should be out today and tomorrow with friends. However I am now in such pain
I feel that the trolley should have been removed it is very rare to find a faulty trolley as stores I thought are more vigilant.
I notified security However as I sat the trolley went back into circulation
I usually shop in the paisley road branch and never have had fault
For customer verification my receipt 16/11/2023 17:13:[protected]
More card [protected]
Carol lenaghan
[protected]
Desired outcome: Some kind of compensation for injury/ pain and time lost in activities due to injuryand a process to remove trolleys which are faulty