Motel 6
Reviews and Complaints

The GM's and his wife especially were incredibly rude to my mother and i. They tried to say they were filling a police report for missing hangers and towels. Why would I take filth stay towels and I'm in a semi 11 months a year. We don't exactly have a place to hang out clothes I found 5 roaches plus bedbugs at me alive. I wasn't allowed to have any visitors and my mom who paid for room had to check in before she could see me. I am absolutely appalled that. Multiple people doing and selling drugs in the parking lot. The towels had black stains all over them and the tub had remenets like someone had just shaved there pubic region in it. I stayed here for a week and didn't speak up, because I was trying to be a good person and let it go. I can no longer keep my mouth shut after he called and yelled at my mom and upset her. When they said they were going to file a police report for stolen stuff that was the last straw. And newly remodeled hotels? They painted a turd. It stills smells like years of cigarette smoke and it's shody contracting at best. Only hot water came out of kitchen sink. I was nothing but respectful and accommodating to all their complaints which is what their job actually is. Something seriously needs to be done about this. I was completely appalled by the way they conducted their business.

Stayed at motel 6 in douglas az. On 7-31-2019 room was changed twice first room had loud humming noise from a non working A/C system and then the secind room had no A/C at all. Room was well over 95 degrees and front desk offered no relief and or refund of stay. Was told entire property had no A/C and that some one was on the way to reset and or fix the problem. This was told to me at 10pm no resolution to problem ever occured and room continued to stay extremely hot to the point I ended up sleeping in my vehicle. It was cooler outside tgan in the room. Windows in room were nonfunctional and could not be opened. I asked for a refund since it was a work stay and I was told not authorized to do so. I want the property to refuns me the cost of the room stay and provide me at least 1 free night stay for the severe inconvenience they caused me. I do expect the property owner or manager to contact me and discuss this matter if need be.

My girlfriend woke up out of her sleep because she felt something on her. She went to the sink area and turned the light on and found a bite on her arm and fingers. We then moved the pillow and sheets back and found a bed bug running across the sheets. When we brought it to the front desk attendant attention we were told that we might not be able to get a new room. But after badgering enough we finally got one for the night.

When checking in to the motel I had reserved and was charged for a smoking room #213...the room was dirty especially dirty and grime on the walls and base boards of the bathroom. Then we had a plumbing issue I had to go get a plunger and try to fix it myself ...when that didnt work the front desk attendant came up and said apparently the guest before flushed food down the toilet it as overflowing and disgusting...got moved to a smaller room now non smoking #217 no compensation we really were unhappy and wanted to leave but was told I could leave all I wanted but I wouldn't be reimbursed because we had already came in and out of the room a couple times and ate dinner...was told I had to go into the parking lot to smoke even when all the other guest were smoking right outside the room...This hotel is not even close to the standard I usually recive from motel 6 all the other locations I've stayed before the rooms are usually always clean and accommodating but this location is just ridiculous(does not even include microwave fridge or coffee pot wich I also except from a motel 6. Overall I am very disappointed in my stay I only chose motel 6 because I thought it was a good company and had better standards...I honestly feel my money would habe been better spent at a low budget hotel

Our bathroom floor was covered with hair when we entered. No one cleaned it prior to us. The air conditioner did not work and the tv remote was working sometimes.
We stayed two nights. The room was not cleaned the first day-no one came in at all. The cost of the rooms were 1125.00 per night. I want my money refunded. I have pictures to prove this if you tell me where to send them. We stayed in Sacramento the 20th it was perfect. Please issue credit or free room.

[protected]@onemain.com
40399 S El Dorado Ave
Coalinga, CA. 93210
[protected]

My wife and I recently reserved a room from motel six in Joplin MO... The reservation was for a queen non smoking room, I have an allergy to cigarette smoke... upon arriving the front desk lady said all they have available is smoking rooms . I could clearly see at least 10 non smoking rooms available... The lady just kept saying there were none available. So she put us in a smoking room.. upon entering the room the Windows was busted and duct taped ... The room smelt horrible and awefull smoke smell... The walls were covered in at least 25/30 flys. Walls were very dirty . Bathroom was just as bad there was pee in the toilet as well as mildew and mold around the shower ... called the front desk and was told we could deal with the room and not complain or we could leave and be put on there Do Not Rent list ... we asked for there name they refused to provide there name...
Asked for the corporate number they refused to provide that as well..

.by far the worst motel experience of my life...

Dave and Kathi Lowe /Little Hocking Ohio My husband and I rented 2 rooms for 5 Needless to say the air cnditioner would not cooperate. The noise it made all night was like haveing a hamster cage running everytime it kicked on. At 5 am it finally died we got up and went to the desk .Was told they called a service guy. At 6.30am I went down and was told he is sleeping and doesnt start working till 8 or 8.30...was offered a fan. Asked for a different room, no they are dirty and full. Really you couldnt put someone on a room to get it ready for us to move!

I'm just amazed! After spending this much money on a room, I mistakenly thought I would get a room that was livable at the very least. The entire building looks like it might fall down at the slightest breeze, there is construction going on, which in itself is not an issue. However, there are construction materials everywhere, watch your step or you might take a fall! I was disappointed while walking through to my room, but when I got to my room disappointment turned to disgust! There are holes in the walls, all of the walls. The tub leaks, the bottom of the tub is some strange mixture of brown and gray, no way am I going to get into that! The undersized towels all have big dark stains, and are extremely worn. There are homeless people basically living in a car directly in front of my window. The sliding door doesn't slide, it jerks, it sticks, but it doesn't slide. It also has no handle on the outside, but hey at least no one can come in that way, safety feature perhaps? The bed is hard, the sheets are dirty, there are burn holes in the blankets, none of the ice machines are in working order, the one vending machine I found that works ate my money. I can't believe the amount of money that I paid for this! Absolutely disgusting, I seriously have to wonder what the board of health would say about this place! I'm stuck, broke and can't get my money back because the lady at the counter can't do refunds, (I doubt that) and I'm literally afraid to get in that bed! Apparently they are soon to become Best Western. God help Best Western!

Recently I booked a stay at Hotel 6 In Midland, Texas. My experience was anything but satisfactory. I booked through Hotels.com because I thought they offered guaranteed satisfaction. The site offered a special code which I used but the hotel was still greatly overpriced. I, later, found that I didn't even get credit towards my rewards for this stay. You need to take a second look at this offering. This hotel didn't even supply shampoo or any type of breakfast yet it was one, if not the, highest priced hotel I stayed in on my trip from Mississippi to Midland and back. The hot and cold water was reversed on the tub and sink and the tub didn't even have a stopper. You had to take shower or nothing at all. This hotel was sub-standard and definitely shouldn't have been priced as it was without credit to my hotels.com rewards.

My friends and I are taking a road trip to Seattle and went to Motel 6 for the night.
We had a terrible experience. To start with, there was nobody at the front desk when we arrived and after I called several times, the receptionist Isaiah came with a plate in his hands chewing his food. We had made the reservation on the phone and we were very pleased with the service offered. This lady was very nice and patient and even waited for me to stop the car to give her my credit card information. Isaiah gave us the worst room possible where we had no internet connection, so we couldn't make our plans for the next day. Besides, people were making so much noise we couldn't sleep regardless our complaints to the front desk. We called it 3 times and they just answered on the 3rd time and he said there was nothing he could do because he couldn't leave the front desk unattended. We complained about all this at the front desk when we checked out and the receptionist said there had been complaints about Isaiah. She also said she did not understand why he had given us that room and apologized.
So instead of leaving the hotel at 7 as it had been planned, we had to leave hours later because we had to stay at the lobby for internet connection to make plans for the day. It messed up with the whole trip.
The least that can done in order to make up for this whole ordeal is to have a full reimburse.
Looking forward to hearing from you.

Let me first say that I am a frequent guest of Motel 6 - booking 5 rooms in this trip alone.

I stayed at Chambersburg PA Motel 6 7/23-7/24 (3 Rooms - #115, #204, and #205) as we were driving up further North. We generally come in late and leave early... you know the perfect guests.

Anyway we left out of Chambersburg this morning at 7:30 AM and didn't formally check out... just left the keys as always.

Two hours into the drive it was discovered that an Apple watch was left charging on the nightstand in room #205.

I immediately called and spoke with "Ken"... he said he would check and call back, which he did at 11:43 AM.

Per Ken... although he commented that we had not checked out the watch was not found. Hmmm

I asked him to speak to the cleaner and call me back, he did not return the call as he assured me he would. I mentioned to Ken that because we had formally not checked out, was it normal that a cleaner be in there already... he didn't really know how to respond.

Knowing that the Apple watch was left, I feel you have a thief in your employment.

It's too bad too, because the watch is locked and we will be notified if anyone tries to connect to Wifi. What this means, is the watch is of no use to no one.

My daughter received that watch as a gift, and although its her fault for forgetting it, it is of no use to the person that found it.

We are very upset about this. We would of turned around to retrieve it or made arrangements via mail on our expense to get it back.

I would hope at the very least you check into who was assigned to the room. Clearly somebody picked it up.

Although we will never be able to prove that this happened, we know it did.

I would check your staff... clearly there's a thief and if it happened to us it will most likely happen to other families.

Thank you for your past service, but we will no longer use your services, as a motel with thieves in their employment is not a motel we want to frequent.

This is a loss to you, do you care? As I wrote previously, we stay often and because of the large family size, usually 2-3 rooms a shot.

Should the watch someow reappear.. no questions asked... please contact me at: Linda Rohloff [protected] or at [protected]@gmail.com.

VERY disappointed in our Chambersberg visit. My daughter is sick over the loss.

I hope to hear back from you in regards to this matter. I have not written my review yet, NO THREAT, but am still deciding how I going to portray this Motel 6.

The actions of 1 affect all.

Very Disappointed...

Linda Rohloff - [protected] or [protected]@gmail.com

HAVE YOU NOT READ THE REVIEWS?
I have stayed here numerous times over the years but the last two I stayed here we were accused stealing their blankets (like I want a$5 blanket that a million people have slept on) the reason for this is because of the ASSISTANT MANAGER no she is NOT owner regardless of what she tells you. The owner actually a very nice respectful man! My husband and her had words months ago about the smell of a room and ever since then she has been nothing but flat out rude and mean! She accused us of stealing her blankets EVEN AFTER I had the owner check the room the last time before we checked out! So this time I am Not there and my husband stayed again after I told him not to mind you and he didn't let them in to clean during the week while he was at work due to our pets in the room so he finally let them in Saturday while he had the dogs out doing laundry. Well when he returned there were 2 bags of weed sticking out from in between the mattresses. Needless to say he flushed them because neither of us do drugs or drink. He went to tell her and she actually got angry he flushed them and told him that maybe his wife left them there. Well guess what I am in South Carolina 1587 miles away and I do not smoke weed or any drug for that matter! They really need to get rid of this hateful person! He (my husband).told her to call they police and he had no problem what so ever talking to them and would be happy to take any kind of drug test they asked him to take including hair follicle. He is there to work not put up with bull! I will be contacting the main motel 6 and my attorney Mr. Limon' they need to do something about how people are treated there by her! it is ridiculous! Needless to say we will not ever stay there again. People beware! This could be a nice motel if the redid the infrastructure of their employees! Oh also the last time I myself stayed there in a room two doors down and selling crack out of his room and I know it was crack because one of the housekeeping's staff told me they threw it away. It had been left on the window sill! Of course this lady calling herself the owner did NOTHING about it. I am sure that me leaving this review before he leaves isn't a good idea and she will try and get retribution for this but the truth is the truth. She needs to remember GOD DOESN'T LIKE UGLY and it all comes around! You can't go around accusing innocent people of things just because you don't like them! It's a lawsuit waiting to happen! And I have contacted an attorney. I'm very disappointed the corporate motel 6 office approves of these things happening!

I stayed at the motel 6 in Englewood Ohio on 7-15-2019 and checked out on 7-17-2019. On 7-16 the front desk called my room stating I wasnt allow to cook in my room. I assumed they walked by my room when the door was opened and seen a hot plate laying on the bed. I was cleaning out my car and just sat it on the bed. Was planning on giving it away to a homeless couple but turned out it didn't even work. I told them I wouldn't. Also they said in the same conversation that my guest had to leave because they was there to long. They wasn't even there an hour. They told me I wasn't allowed to have guest for more than 30 min. This is during the day around 4. and we wasnt being disorderly. I went down stairs to get a copy of the rules. He wouldn't give them to me. Said he gave them to me orally. Some sounds even made up. I don't understand why be this way. The next morning checking out, the guy at the front desk (Danny) said he had 2 complaints that I was cooking. I know microwaved food isn't the best but come on. He started here had to check my room. He acted like I was a bother
He went to check my room and it smelled like I was cooking. Then shower me a picture of the griddle that I had in my room with steam on the lid. Then told me I couldn't have my deposit back. My deposit is for damages. There was none. I cooked in the microwave and put the food in that to mix it. So yes there was steam cuz it was hot. The thing is, he said he called the room and knocked on the door, but came in anyway and took a picture of a griddle that wasn't even plugged in. I can't possibly know when this happen. When I went to my car? Or taking a shower? And why? Cause he smelled food? And why not say something later in the day? They seen me doing laundry. Danny was rude for no reason, I was polite and I'm sure all this is on camera. How can you guys keep a deposit when there is no damages or special cleaning? Just cause he said I cooked doesn't mean I did. I tried to show him the giddle did not work, he had no interest in seeing it. All he kept saying was, it worked last night. Cause it smelled like food. Of course it smelled like food. A microwave can do that. We had microwaved breakfast that morning He tried to keep my deposit last time cause my son spilled cool aid on the sheet. It comes out. Is this even legal? Please advise
Georgia Ann Durden
Room 233

I begin by saying you are the third place I have tried to complain and tell my story oh, I have been ignored by the motel itself I have called many times and told the manager in charge is not there I called the 800 Motel 6 number spoke to a woman and the middle of my story she hung up on me. Now I am trying this. We are normal people we never have ever complained about anything in my life but I feel I need to tell this story I would like to have my money refunded to me for the night of July 8th 2019 at East Columbia Motel 6 7541 nates Road. We were driving an 8-hour drive already heading south to a destination of Florida where we live from visiting my father in Virginia. We were too tired to drive anymore so we chose Motel 6 we always use Motel 6, we have evacuated from hurricanes for 15 years and always chose Motel 6 sometimes staying over a week or two before we return home. It has always been a place of choice and never had a problem. But as we drove into the parking lot my first issue was there were groups of people, I don't want to call gangs but some type of people all hanging together playing music on two sides of the parking lot then they would walk inside to the check-in area hangout talk to the lady in front when I when I entered like they knew her and then went back outside, clearly they are not residents of the motel needless to say that you could tell they just seem to bring fear in me the way they were dressed the way they talked how loud they were. This I still ignored first not that important but the price was not what I had found on your on the computer when I Google the room rate it said $51 and she told me 69 when I asked her why she said that was only for one person did not make sense don't advertise if that's not the price but anyway I continue to get a room. Then when we finally was getting the room two of the men that were outside we're just hanging there against the wall banging their pants against the wall watching us doing nothing followed us as soon as we went our room was right behind the reception desk out of the whole Motel right there where all the noises I didn't say a word. As soon as we entered through these two glass doors the entire hallway wreaked of marijuana. We are not marijuana smokers and even if it was for medical this was too strong it was off all could not believe no one had smelled it.
Are very small room the smallest room I have ever had in a Motel 6 it was like a little corner room but that's okay all we wanted to do was sleep so we could get back on the road. I like to sleep with the TV on low and I could not find a remote so I go back out to the front desk to tell the lady again there are the same men hanging out there at the front desk she leaves to find me a remote in another room on my hallway, as I follow behind her and we enter our hallway I say to her can you smell this the smells like marijuana and a? She does not answer me she continues to go in another room and get a remote a much larger room which I don't know why we did not get that one with a larger bed, then I say to her because of the smell of all the marijuana I thought I saw a policeman sitting out back and a car I said do you have a policeman here? And she said yes there is one for your security 24 hours. I wondered why he had not notice or came in to smell the marijuana or why he ignored The Gangs of people out front playing music that clearly we're not residence this made me feel everybody knew everyone. So then I go back in my room now after all this that strange guy that was standing against the wall talking to her follows me all the way again to my through the two doors and he's making remarks to me I don't want to say them out loud they were about my top of my dress. If you have a camera there you could probably watch and see all of this. So I go in my room because of all of this I start to check my window we are on the first floor as soon as I remove the curtains I see that the window is unlocked and opened less than a half an inch I could not believe this all of a sudden I just could think if we went to bed without checking anyone right outside 30 feet from us or window could come right in and have robbed us or who knows what. I want to feel when I enter your Motel I am safe that I do not have to check the windows to see if they're closed or locked at all this should have been done before the room was made ready for us to enter in the middle of the night when were very tired. Because of this I was in fear for the rest of my night I tried to put a chair against the door hand but it was not made to the type that would even hold the door I was awake all night my husband was so tired he was not as serious as I was about the fear that I had. I have diabetes I have high blood pressure this was not something I needed to go through the night before I had to drive another 8 hours the reason I picked your Motel is to get some rest and sleep and feel safe none of these happened that night. I could not wait till morning to leave that place. The two ladies in the morning were different ladies and they seemed very nice, but I did not complain to them about what it happened. I waited until I got in the car and then I tried to call to ask for a manager which they both told me that there was not there one there now I called again and again and all hours of the day for the past week I'm always told the manager is away I complained and it seemed like I even heard muffling and giggling like I was not taken seriously. Please please do something about that place it is very unsafe and even the policeman seems to not be doing his job. Why did he let these people come in why did he not go on the floor and smell all the marijuana I am just very disappointed now in Motel 6 I have even recommended it to neighbor when we all evacuate Florida for hurricanes and spend lots of money there for weeks stay of course it is not this Motel 6 but you all are Motel 6 . Please somebody give me the respect to respond to me about this incident I will give you the amount of money is $69.43 I would like to be returned my name on the guest folio said Lisa m a y b e n e. I have a confirmation number it is...9067AAX449. Please respond as we have been loyal customers for years. Let me have a good ending to this story to tell my friends and neighbors ...Lisa Bene. [protected]. Also [protected]@comcast.net