MPB US
Reviews and Complaints

Do not deal with these idiots. I called earlier this week trying to order an Olympus 40-150mm f2.8 lens. I called to place the order and the person that answered refused to put the order through for me and insisted I do it over the internet. So I hang up and proceed to order it through the internet. Three to four days later not even an email from them about receiving the order or that it was shipped. So I call back only to find out that they never received the order (or so they claim). So here we have a company that refuses to take your order over the phone and insists the only way to buy it is through the internet; yet their system screws up and drops orders.

Now here's my situation. I'm leaving on a trek across the country in a week or so and want the lens for the trip and these idiots, by their own stupidity and lack of caring on general for people could leave me stranded on the trip without the lens. (Any company that shuts off communication from their customers proves that all they care about is how much money they can suck from you; stay away from any business that does this.

Now understand all the problems here were created by MPB and shoved down our throats and yet they refuse to correct it. The rep I had refused yo connect me to higher ups and when I insisted he threatened to hang up on me. So what we have here is a company that cares less about people; cuts off communication when a problem arises (the rep even admitted there's a glitch in their system) and refuses to even attempt to correct the situation. They refused to take my order over the phone AGAIN, insisting I do it over the internet with their website that has glitches. They refuse to connect to a higher up (they have access to things reps do not to solve problems).

Do not do business with these people;it's not worth going through a bunch of hoops and stalls and abuse fro abusive reps to save 2-3% over buying from B & H, Adorama or KEH. Put MPB out of business and let them know we do not put up with abusive and harassing companies. They all deserve to go out of business and only we can control that. Do business improperly or go under!

Tried posting this review on several other sites but they wouldn't let me post and no way to contact them. They are no better than MPB

I gotta say, MPB is the real deal when it comes to buying and selling used camera gear. I've been using their website for a while now and I've never had any issues. The process is super easy and straightforward. You just search for what you're looking for, add it to your cart, and boom, it's yours.

Their prices are also really competitive. I've compared them to other websites and stores and MPB always comes out on top. Plus, their customer service is top-notch. I had a question about a lens I was interested in and they got back to me within a few hours with all the information I needed.

One thing I really appreciate about MPB is that they give you a detailed description of the condition of the item you're buying. They rate it on a scale from "like new" to "heavily used" so you know exactly what you're getting. And if you're selling something, they make sure to inspect it thoroughly before listing it on their site.

Overall, I highly recommend MPB to anyone looking to buy or sell used camera gear. They're reliable, affordable, and their products are top-notch.

I recently purchased some camera gear from MPB (mpb.com) and I have mixed feelings about my experience. I noticed that the condition ratings varied with the price, which I found a bit confusing. However, I did purchase a "like new" item that was truly in excellent condition, so that was a pleasant surprise.

On the other hand, I also bought an item that was rated as "excellent" but was only in good condition. Additionally, I purchased an AF-S lens that was supposed to be in excellent condition, but it turned out to be dead on arrival. The replacement I received wasn't any better.

Despite these issues, I decided to give MPB another chance and purchased a "like new" camera with a low shutter count. While it's not quite as pristine as I was expecting, it's still in excellent condition overall.

One thing I've noticed is that the condition ratings at MPB aren't always as precise as other camera stores. It seems like whoever is doing the rating could be a bit more thorough and consistent.

Overall, I think MPB is a decent option for buying used camera gear, but you do need to be careful and double-check the condition before making a purchase.

So, I gotta say, I'm pretty disappointed with MPB. I recently bought a camera from them, hoping to use it for live streaming. But when I got it, the HDMI output was totally busted. I mean, come on, guys! You're supposed to test these things before you sell them!

Anyway, I reached out to MPB and they agreed to refund me in writing. But then, when I actually tried to get the refund, they changed their minds and refused to exchange or refund the camera. What the heck, MPB?!

I'm really frustrated because now I'm stuck with a broken camera that I paid $500 for. And to make matters worse, MPB won't do anything to help me out. I would never buy from them again after this experience. It's just not worth the risk of getting a broken product and being out a bunch of money.

I just bought a battery for my mavic pro 2 drone from MPB and it was in 'very good' condition. I was so excited to use it for my professional videography work. However, after only 10 charges, the battery started to swell and crack the plastic casing. It was so bad that it became unusable with my drone. This was a huge safety risk because it could have caused the battery to push itself out of the drone mid-flight and cause a total catastrophic failure. I was so worried that I would lose my drone, which is my livelihood.

I contacted MPB to exchange the item or get a refund, but they refused. They said that batteries are not covered under any warranty. I was so disappointed because I had spent a lot of money on this battery and it was useless after only 10 charges. MPB offered me 10% off another battery, but they couldn't guarantee that the same thing wouldn't happen again. I didn't want to risk losing my drone, so I declined their offer.

I would not recommend using MPB for anything battery related, especially if it's for drone equipment. They don't stand behind their products and they don't care about their customers. If you're looking for a reliable and trustworthy company, look elsewhere.

If you want more information about my experience, I'm happy to share pictures and answer any questions you may have.

Took over a month b/c they sent my trade confirmation to the wrong email - couldn't get through to support for over a week and heard nothing for 3 weeks. Then the camera died after a couple days of light use. Took another couple weeks to get the refund executed and then they asked for my payment details/bank acct info? (couldn't just put the $ back on the card?) They also told me the payment may be split up over multiple payments!? insane A bizarrely complex and clumsy interaction Just want my money back

I bought a $5.5k Leica Q2 from this business on Monday, April 17 2022. On Tuesday, April 18 *** They did not call me and I had to reach out. I paid EXTRA for shipping to ensure that my equipment arrived in time because I am shooting for one of the largest music festivals in the world with some of the largest musicians in the world. Never in my life have I had a BUSINESS stop a transaction as potential fraud until I answer security questions. I have talked with my own bank before that if I am making large transactions in *** to not block them because my gear is expensive. The business does not advertise that they will randomly flag transactions. My order was originally to be scheduled to deliver ON Wednesday, but now I won't be getting a call until Wednesday. By the time I reached out, which was still during business hours, they did not have anyone on staff to handle my concern. I have bought things multiple times more expensive than this camera and have never had this sort of issue in my life. They are ruining my business opportunity and all that they can offer is their apologies. It is an awful business and I will absolutely never be doing business with them again.

Over one year ago I sent in a lens for trade. Long story short, they did not have my item in stock. MPB said that they would pay me for the item, and after over a year of calling customer service and being promised payment, MPB has not paid me for the item I traded. I have numerous emails to show this, they can be provided upon request. I called 1/27/22, I arranged to buy a new item because they were not paying me for the item I traded. The customer service rep assured me that the item was to be shipped over night and that I would receive purchase confirmation and shipping labels. Since then I have tried to call again, however it is highly difficult to reach their customer service department.1. I did not receive a receipt at the time of payment, nor for my recent purchase.2. No shipping information has been sent.3. Item not sent 4. This is the second Complaintsboard.com complaint I have filed for the same issues. The first complaint was never responded to.Hands down, MPB has the worst customer service of almost any business I know.*** I have been trying to recover money promised by MPB for my trade for over one year now and no matter how many times I call customer service, it seems that I am being lied to.MPB should not be allowed to business in ***. I will never do business with them again.

I ordered a DJI Mavic Pro 2 drone from MPB on May 3, 2022. I paid $1,158.00 total which included expedited shipping bc we needed it in a few days. When the shipment arrived, there was no drone inside, but a Nikon Coolpix camera instead. I contacted MPB let them know that I received the wrong item. They sent me a return label and said that they could send me a damaged drone they had in stock or they would issue a refund. I chose the refund for the full amount plus expedited shipping costs because of THEIR mistake. I took pictures of the item they incorrectly sent us and shipped it back. The return tracking indicates that they received my return shipment back to them on May 19th at 11:18 AM EDT and was sign for by ***.That was several weeks ago, and I still haven't received a refund. I have called MULTIPLE times to inquire. Keep in mind that I never received anything that I ordered. This is completely 100% THEIR fault. Each time I call, I keep getting the runaround: "Someone will call you back today." THAT has NEVER happened! "We're behind, but you should have your refund in 5-7 days when they process it." It's been WEEKS! I have spent HOURS trying to get them to issue me a refund to no avail. I have called twice a week since this happened, and several times in the last week. They either tell me they will call me back or they flat out HANG UP on me.

I obtained a quote from MPB for a trade-in order on 03/24, in which I mail in my items to be checked and traded for another item, a camera. I mailed my items on 03/25, and it arrived on 03/29th. MPBs own Help Page indicated that the processing time for a trade-in item is 1 business day after arrival. MPB took a full business day to even confirm that my items have arrived with them, since I only received an e-mail from MPB acknowledging the arrival of my package on Wednesday 03/30, a day after it had been delivered, as indicated by the *** tracking number. Since Wednesday 03/30, I have not heard back with anything from anyone at MPB, despite multiple emails. It is now Monday, April 4th, nearly a full-week since my items had arrived at MPBs warehouse and over a week and a half since Ive mailed my items. These are necessary equipments that I use for my work, equipments that MPB seem to have no apparent desire to process/check within a reasonable time frame or to follow their own guidelines regarding trading order processing time. This is incredibly infuriating and frustrating as once again, these are not *** toys or frivolous shopping spree. These are items that I need DAILY, EVERY DAY for my WORK that I have not had for a week and a half. Does MPB expect their customers to be ok with waiting for weeks on end, after telling them that their transactions would be processed within a day after arrival?

I bought a Ricoh GRiii camera in pristine condition from MPB.com, shipped on 06/23/2022. After using it for about 4 weeks, I found it too small for my liking. Past the 7-day return window, I opted to resell it to MPB. They quoted me $555.00, and I sent it back with their provided label. The camera was in perfect working order, having taken only about 100 photos. I shipped it back on 07/20/2022 and it arrived the next day. On 07/22/2022, MPB confirmed receipt. However, on 08/01/2022, they claimed the camera was unresponsive and wouldn't buy it back. This was surprising as it worked perfectly before I shipped it. Upon contacting MPB for an explanation, they replied that the camera wouldn't power on for their specialists, thus they couldn't purchase it. They offered to return it if I provided an address. I was puzzled since it was functional and nearly new when I sold it back.

On Wednesday May 18th, I requested a quote from MPB.com to sell my camera. They responded quickly with an offer of $2225.00, so I initiated the sale. They sent a FedEx shipping label via email on May 18, 2022, at 11:41 PM. I dropped off the package at FedEx the next day, and it was delivered to MPB on Monday, 5/23/2022 at 12:00 pm. MPB confirmed they logged my package on 5-24-22, but I haven't been paid yet. Initially, customer service said my item was prioritized and payment should be processed by week's end or early the next, but that didn't happen. Despite repeated contact, I received no confirmation or indication that my gear wasn't lost. They cited a recent move and system update for delays. MPB's advertised payment period is a certain number of days post-receipt, but after 17 business days, I'm still waiting. I've inquired whether they lost my gear or are awaiting its sale before paying me, but haven't received a clear answer. They keep promising updates that never come.

This email lays out the timeline of communications between myself and employees at MBP, concerning an AJA CION Video camera that was purchased in November and sent in for warranty repair. That camera is still in their possession. I sent multiple emails concerning the status and have received continuous, in process, responses. The use for which I needed the camera has come and pass. I am asking for a credit for this item. 11--19 Camera Purchase AJA CION MPB 1178Dec. *** ask for return due to an electrical flicker and pixel issueDec *** Reply from MBP We can process return if you like.Dec *** decide to keep the camera and see if I can work through the issues or if there are fixes.Dec *** Item for Camera that had been on backorder is received. I use item with camera and realize how bad issue is. Ask to send it back.Dec *** Respone from MBP Cant return but can send in for warranty repair. I agree that is fine. They ask for clips of issueDec *** Sent clips of issueJanuary *** Response from MBP Fed Ex Return Label CreatedJanuary *** I ask to hold off till Monday as I am working with the camera manufacturer to try and fix issueJanuary *** I Respond to MBP Manufacturers suggestions don't fix issueJanuary *** Ship Camera Back. January *** I reach out to ask about updateJanuary *** Response from MBP Waiting on Warranty and Repairs to give answerMar *** I email MBP for update told waiting on warranty and repairsMar *** MBP response waiting on Warranty and RepairMar *** I ask for Refund Mar 13th Response from MBP will know on Monday. Attempts made after this date with no response

MPB REF: June 30th 2022 - I received an emailed quotation (copy attached) from a company for them to purchase my professional 6K camera for $1570 USD. On the same day, I agreed to the price, received email confirmation with shipping labels attached, and sent my camera from a local retail location. On July 6th, MPB confirmed receipt of my camera and promised to contact me within 12 days after inspection. However, on July 15th, I found my camera listed for sale on MPB's website without any communication or payment to me. I reached out to them multiple times through their online messaging system on July 15th and 18th, with no response. Their 2022 website redesign has removed direct contact options, and their phone number, found elsewhere, only redirects to the website, making it impossible to get a live response.

I wanted to see what this company would give me on my Nikon P900 zoom camera...brand new...used maybe 4 times but had a small fracture on the inside of the glass covering lens...not showable when pictures were taken with the camera. Actually you could hardly see it although it was there. I sent the camera up to them from *** where I am now...they gave me a quote...so I said let's see what they say. I was still able to change my mind on the sale if I disagree later. So I thought no harm and it would be an easy fix for them by just replacing the cover glass and a good resell. The camera is worth over $1000. They were taking a long time to inspect the camera...originally they said 3 days...but it was 2 weeks...unbelievable with no follow up on their part. Finally I got a reply that the purchase was off because of the crack and they were sending the camera back to me. Oh brother...when I received the camera I couldn't believe it...the entire front lens glass was destroyed in several places...bubble carracks all through the center...like if someone threw it against a wall. It was not the way I had sent this expensive camera up to them. It was in excellent condition except for that minor flaw. The back view screen was seriously smudged and rubbed out so you couldn't view the shot...and it wouldn't return to it's proper viewing capability when cleaned again by me. Lens Cap was missing too. And when I tried to take shots with it again...the camera kept on turning off and on as I tilting the camera to one side and then the other. That's not normal...Now it is basically useless for me to resell on my own. And they haven't returned my emails. Totally destroyed...like they wanted to validate their decision by doing something more damaging to the lens before sending it back. It is so obvious, it's ridiculous. The Nikon I sent up was in excellent pristine shape...now it's basically junk...don't even recognize it.

Nature of dispute: poor customer service, followed by shipping damage and failure to compensate the loss. In December I began investigating trading my Nikon *** mm digital single lens reflex (DSLR) zoom lens for a Nikon *** zoom lens. I have traded equipment and purchased products several times from ***. Their service and responsiveness have been very good until this year. I received a quote from MPB for a trade-in credit and proceeded to ship my *** lens and a cameral bag I also intended to trade. Items arrived at MPB in *** on 1/19/22 and they were checked by 1/21. MPB then downgraded the trade amount by $175 to $620 for my *** lens. I responded with a counter offer based on a number of factors. I received no response, so called them a week later on 1/25. Their representative said he would check on the status and I would have a response in the few days. After a month of no response to calls/emails, I asked them to return my products. After more calls/emails, I finally received my products on March 10. They shipped in an oversized box with very poor packing--very surprising for a camera equipment company! It almost seems it was intentional. This resulted in a broken hood and the *** mm lens no longer focuses properly. Nikon service says it will over $100 to assess the damage and probably over $600 to repair a lens with internal damage from an impact. I immediately submitted a *** claim and notified MPB. *** cancelled the claim (they contract with MPB). Service rep *** emailed and said their *** claim would take a few days, then they would be able pay me the original quote amount of $815. I called on 4/1 and "***" said the claim was complete *** would resolve this soon. I have called or emailed 8 times since 4/1: not one response. I finally reached someone on 5/5. *** was there but would not speak with me. I emailed him and requested a response by 5/9: none received. Filing this complaint as a result.

On April 10th, 2022 I traded in two Olympus OM-D E-M1 camera bodies and an Olympus HLD-9 battery holder for an Olympus OM-D E-M1 Mark III. The balance was charged to my credit card. Here is the email I received from MPB: "Hi, Thanks for choosing to trade in your gear with MPB! Please find your quote below. Let's get this process started click here to go ahead with your quote. This is a quick and easy process. Trading with us is simple; we supply a prepaid shipping label to cover the cost of sending your gear to us. Once your package arrives, expect your transaction to be finalized within 1-2 business days with free delivery to your door! No payment of the balance is required until we have received your gear. In just a few clicks you'll be all set, and the equipment you're trading in for will be reserved! If you still have any unanswered questions, please fire away by replying to this email! Click here to go ahead. Quote Reference: TX- Your Items to Sell SKU Condition Price Olympus OM-D E-M1 Excellent $440.00 Olympus OM-D E-M1 Excellent $440.00 Olympus HLD-9 Power Battery Grip for E-M1 II Excellent $92.00 Items to Buy SKU Condition Price Olympus OM-D E-M1 Mark III Like New $1,239.00 TOTAL You Pay $267.00 Best regards," After a week of waiting for the camera body, I found out that the carrier had lost the camera in transit. I dealt with the carrier for 2.5 weeks trying to find out where my package was. The carrier settled the complaint with MPB, the shipper, and closed the case. In the meantime, I had been in touch with MPB trying to see what happens next. They told me "don't worry, send us a police report and we will put a claim in with our insurance company". After a week of waiting for the approval of the insurance company, I was told that they will ship me a replacement camera. I still don't have a replacement and received this email today: "Your replacement item will be dispatched out to you today! Re: TX-"

I returned a warranty item to MPB and I received an email that they received it on the 23rd of May. That email, and earlier correspondance stated that I would receive information concerning my return within seven business days. I let it go for a couple of weeks before contacting MPB. Their represtative said that they were somewhat behind and I could expect an answer shortly. Well, this continued, with no resolution and in some cases with no response at all from my additional inquiries. After a number of additional unsuccessful efforts via their web chat system, I phoned them. I spoke with ***, who was very polite and at that point, I thought he issue was resolved. Another week pass, I still have not had any contact with the company and they have still not provided me with either a refund, or as I requested a replacement for the defective item. I've been told that they're having difficulty with their system, that they've moved, that they've updated their website, etc., etc. I see from online forum and the Complaintsboard.com site, that I'm not alone with this problem.To clarify with chronological details:--I requested service or replacement for an item purchased under warranty -- Initially, I was told I could "sell back my item at a reduced price."--When I pressed about the stated 180 day warranty, they agreed to accept the return for replacement or refund --They received the return of my camera on the 23rd of May and I was intructed that it would take 7 business days for them to process the return.-- After 2 more weeks, was informed that "it will be shipping soon."_ I repeatedly reached out via their web chat platform with no resolution -- After another week I phoned, the gal told me that my return item was ready and I shoud have received an email -- Email arrived with an offer for a similar item, not the item I originally purchased.-- I informed her concerning the incorrect item and was told "I will send this to my supervisor."--They are no longer answering my inquiries.

On 6/2/22, I traded in my Sony a7riii, valued at $1450 by MPB, for a Sony 70-200mm 2.8 GM lens. I paid an extra $339, as the lens was $1,789, plus $29 for expedited shipping for delivery on 6/3/22. However, I received a Nikon 50mm lens instead. I contacted MPB and spoke with a representative who instructed me to return the wrong lens before receiving the correct one. I sent it back immediately. MPB confirmed receipt on 6/7. By 6/10, I was told the return was under review, which should take 5-7 days. Previously, MPB would allow me to enter my bank details for reimbursement. It's now 6/28, and I've not received the email. Despite numerous calls and emails with customer service, who keep promising to 'escalate' the issue, I've gotten nowhere. They've acknowledged I should be refunded the $29 shipping fee as well, but that hasn't happened. They have my camera, the additional $368, and I have nothing. I've provided all necessary documentation, including the 6/10 email.

I purchased a lens from MPB on 12/20. The order number is ***. I received the lens and the zoom ring was not working even though the online description said it was in excellent condition. I contacted MPB via phone and told them I wanted to exchange the lens because the one the sent me did not match the websites description. I also stated that I may just want to return it all together and that I would decide the next day. I was told they would send an email with the return information after we hung up. Never got an email, so I emailed asking for the return info, in this email I clearly stated that this transaction was a return for full refund, not an exchange. It was approved by *** on 12/23. This in no way conflicted with their return policy of initiating a return within 7 days of receiving your order. They emailed saying my return was received on 12/29 and they would be checking the item and process my refund shortly. I didnt hear anything until 1/14 after sending 4 emails and one voicemail. On 1/14/22 I got 2 emails. 1 stating that a refund has been issued, 1 stating that my order was on the way which is odd because I didnt order anything. A package arrived 1/15, they sent a replacement lens without my asking or approval instead of giving me a full refund as discussed. I emailed immediately to explain that our agreement was on a return and full refund of $978 originally spent. *** responded by email, stated that his colleague said it would be a return/refund, but this colleague accidentally filled it as a warranty claim there is nothing they can do and are refusing to refund my purchase. Even though the fault is on their end, not mine. I sent screenshots of the original emails and he has now stopped responding. I have the replacement lens they sent me that I did not ask for, I have not opened the box. I want to give them the lens back in the exact condition the mailed it to me in, in return for my $978.

I have dealt with MPB a couple times in the past and have always been satisfied with the result. In early January I asked them for a quote for a cash sale price for the following photography equipment: Nikon 85 mm f1.8 Z lens, Hasselblad XH adaptor, DJI Ronin CS gimble MPB employee Clair T (***) provided quote for $930 US on Tuesday Jan. *. I accepted at that time. The transaction number they gave me is ***. I provided tracking numbers to her on Jan /2020. *** and *** (Canada Post and then *** upon arrival in country. *** arrived Jan. *** (confirmed by email from MPB employee Kathyrine J *** arrived Jan *** (No email confirmation, but I did receive a confirmation of the value quoted after it was inspected on January .) Oddly, I received one email at 1552HRS and another at 1553 HRS The second one contained the information for the DJI Ronin. The first had no subject and no information, only their email template I wrote to them via email on Feb asking what was happening, and started conversation with MPB employee Oscar N with his first response on Feb (***) I responded on Feb and provided serial numbers for the missing items, which he acknowledged. Said he would be in touch after working with the product specialty and receiving team Having heard nothing, on Feb *** I sent him a further email asking to escalate my issue so that it could be resolved. I have received no response, and no one answers the phone. The status of my transaction was changed from awaiting inspection to processing, but further emails and voice mail messages have gone unanswered. I would like my property returned or a completion of the transaction for the quoted value. I have the quote they provided, receipts for the shipping with associated tracking numbers and the complete email trail. Note: company has relocated to the following location, and it was to this location that the items were shipped. They confirmed receipt of the packages through an email for one and by asking for my banking information in order to make payment for the second. MPB US INC