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CB Internet and Software mSpy App was found and removed from target phone
mSpy

mSpy review: App was found and removed from target phone

C
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11:13 am EST
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I purchased mSpy on 2/11/2024 (6 days ago). I paid for a year subscription. The target phone found out about the app only after 4 days. The target phone owner removed the app and will not allow me access to the target phone. I followed all the steps to successfully add the app to the target phone, including "hiding" the app. Today (2/17/24) I tried to call customer service for the USA and there was a message that they cannot help me and was hung up on. I tried again and chose a different prompt from the menu (original was the billing) and again got same message. A third call with the same message came up (again, I tried a different prompt), but this time it confirmed my phone number and said I would receive a text. Guess what...no text. I sent an email to the customer service department explaining what happened and I no longer had access to target phone and asked for a refund as I was no longer able to use their app. I was told that THEY needed access to the target phone (apparently they do not read emails in full) and that I would freeze my account or use an app with less features. That is not what I paid for. I want a refund as I can no longer use the app...it is worthless to me.

Desired outcome: Refunded the amount I paid for a 1 year subscription

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May 19, 2024 10:47 am EDT
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800 W El Camino Real, Mountain View, CA, 94040, US

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Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!
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This complaint has been resolved automatically due to user's inactivity.

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