MultiChoice Africa / DSTV’s earns a 1.1-star rating from 2301 reviews, showing that the majority of subscribers are dissatisfied with service.
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I am extremely unhappy with the service I received from multichoice
I called the call centre requesting to have my account blocked as my daughter is busy with exams. I was informed by your agent that it is not possible as the terms and conditions were changed. I then said that I did not receive any written notification of this. My call was then terminated. I called again and spoke to another agent. I was not rude to him however I requested to speak to a team leader where I was put on hold for over 5 minutes and then my call was released again. I do not expect this kind of service for a simple query where I could have been assisted on my first call and I am now extremely unhappy with the service I received.
I have never witnessed so many repeats in my life
Why is money spent on making a commercial explaining to Multi Choice viewers about the repeating programs and that we must accept it, yet nearly one year later i am seeing repeats of repeats of repeats. If i switch on tv now there is nothing new, Top Gear is a fine example, Split Ends, American Chopper, American Hot Rod, Overhauling. Its a utter joke i have to be honest the money that was maybe spent on the commercial should of been put into use of securing new programs for its viewers. I have been a subscriber since Mnet first started and cant even stand Mnet now either because its a second Series channel there is nothing of interest on it anymore.
I am not sure who runs the programming for some of these channels but planning ahead for the future is crucial you cant show repeats for the next 10 years. Put me into that programming position and i will start with Discovery and work my way down through all the channels, you will have more compliments than complaints thats for sure and heck might even end up with a higher turnover of new clients per year.
till date I am am not removed from the itc reports
I was handed over for not paying the last instalement of my account i cancelled, I was not aware of this money but it was sorted and I paid up my account. Till date i am am not removed from the ITC reports, showing that i stiil owe the money. I applied for vehicle finance now and im going to loose the deal because I'm getting NO response from Multichoice, Seeing that I'm not able to speeck to the same person when I phone the callcentre, the same response is given everytime, That they cannot supply me with a letter stating that this account has been settled. This is unacceptable!
hd pvr rip-off and disgusting service call centre
Yesterday, 1 September 2009 I went to multi-choice agents in Pretoria central to resolve problems i have with multi-choice. I was charged R60 extra a month for something i didn't use and it never worked. The only thing that i got from call centre agents was bad attitude & arrogance when i tried to tell them that my decorder doesn't have full functionalities that comes with it and that was the reason i bought the HD PVR. They kept on telling me to reset, take of all the cables from decoder without switching it off and it never worked. I also asked that subcription to be cancelled because it doesn't work.
To my suprise, my account was suspended reason been i didn't pay extra R60 pm for subscription on my account. I told call centre agents that I don't have those functions and I was told that they don't have a prove of it.
I took a day off and went to multi-choice agent with the decoder, I sat there for 3.5hrs checking my decoder and they confirmed it doesn't work. they told me i'll get a second hand one on friday. How can I get a second hand one if i bought it brand new and I was charged R60 pm subscription for rubbish & I bought it for R3899. I want R60 back & new decoder.
two months I am waiting for refund
My Decoder Packed up and I bought a new one in June. When I phoned DSTV to activate the new decoder I was told my old card would not work on the new decoder and I have to therefor activate the new card. Upon enquiry the call centre told my I can cutup the old card and throw it away as i cannot use it anymore as each decoder now comes with a card assigned to it. In July I was billed for two decoders plus pro rata for two decoders from 22 June (R1145), when I checked I was told that they will listen to the call and refund. I phoned back in July and was told a 'cheque' was issued but returned and they will now pass Credit. I phoned to find out how much was due for september and was told my account is overdue? I get promises and no answers. My phone bill to sort this out is now standing at a staggering R689.00.
I woulkd like to kow from Multichoice when i can please get my R646.00 back for the overcharged 'second Decoder' as well as a refund for all my calls which they don't bother returning, and for keeping me on the line for in excess of 20minutes everytime, while every new person tries to check up. I get told a supervisor will phone me back, which also has not happened.
disconnection
Am getting disconnected every month alternatively. For non-direct debit customers payment for July I should made before 4th of July. Otherwise they will disconnect the service. They don't even answer when is the due date.
Usually any service minimum they give 15 days or at least minimum 10 days for payment. In DSTV Mauritius its only 2 or 4 days.
I agree it happened to me also.
I always encountered this problem- though I have my account paid cash, I must always chase them to have it connected even after 2-3 days. There is no coordination between the offices PLouis and Cascavelle, no record of my payment found ! It's so frustrating.
inferior product
when you buy a pace high definition decoder you have an option to subscribe to extraview for you bedroom or another room what they dont tell you is that when you buy a good flat screen tv such as a sony bravia you get a rubbish picture because th output sinal is so weak so in order to get th full benefits of th expensive tv i purchased i had to fit a mudulator costing me over 700 rand nowhere is there a warning that this would be the case thus encouraging the purchase of extraviewthat is not up to specification
account payments
The total incompetence of Multichoice accounts dept, Regular payments made on or before end of month via internet which take 48 Hrs to reflect on their acc, My invoice date being the 2nd of the month. I have had my dstv disconnected 4 times in as many months, E mails to the Idiots are replied with " we received your payment and have discarded the...
Read full review of MultiChoice Africa / DSTV and 69 commentsunhappy client
I have applied for a staff account in 2008 and when signing the contract the terms was that a debit order from my bank will be done on every 23rd of the month, however I received a Call from a Vivian on the 01Feb2010 advising me I owe R2110 as it did not go off my salary for the first 7months... I was shocked and wanted to know why they only calling me now (after a year) also wanted to know how come was it then debited from my account 7months later as I signed a contract for my account to be debited. Firstly I do not have a 2110 laying around for other peoples mistakes and when I called them back to discuss a payment a arrangement they told me I have to pay my current invoices aswell as R675 of my overdue for three months. Which will amount to close to R900 for a dstv, I really dnt have such monies for 3months, I am a single mom and paying for my own studies aswell, I dnt have that kind of money and tried explain to them also seeing that it was a staff account and I wnt be running away with the money i requested for them to make me a better offer and wanted to speak to a supervisor, I called numerous time to Reyhaana(the supervisor) which up to date she didnt reply to my emails or calls. I just think this kid of service is putrid atleast someone can get back to me... If I must go through this lengths to get someone to get back to me after me calling and emailing with no reply then I will have too, I will also go to hello peter and all other complaints boards.
We are all customers and would like to be treated as such and not like criminals, I want to pay this account I just need to understand and get proper answers to why I must be held liable for a mistake that was not my fault, This type of service make me ashamed to be part of multichoice, If this is the way they treat the staff accounts how dnt they treat the customers! very very very disappointed
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been trying to get through. Dstv for sometime. It costs me money waiting so long and it is very frustrating, I waited for 25 minutes and called again and waited again, this is ridiculous. I have scrabble stations only some are clear? What is the damn problem? Somebody must call me urgently: [protected] Mr. P Reddy
multichoice pr nightmare: clinton van der berg
I would just like to say that the Communications Manager for Supersport, Clinton van der Berg has been causing quite an uproar lately with his dismissive attitude and more recent sarcastic commentary regarding flaws in the Supersport HD format.
When asked why a cricket match was aired on the HD channel when it clearly was of a very low quality, he responded as follows:
********************
The feed is produced by the SABC. I suggest you direct your query to them.
Clinton van der Berg
Communications Manager: SuperSport
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This is not the first time he's given this exact answer. He gave a similar response to two previous questions posed as well.
When it was pointed out that firstly, the Supersport logo itself was also of a low quality during the match (proving it wasn't a problem with the source feed) and secondly, it's bad practice to ask YOUR clients to go to YOUR content providers for answers, he responded as follows:
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Hello everyone,
Thank you for your postings. As you’re no doubt aware, SuperSport HD has been in a trial phase for less than a month now, with the official launch set for February 12. There have been a number of teething problems, but SuperSport believes most of the problems have been ironed out.
However, since some forum users are deeply dissatisfied with the HD offering – and clearly have expert knowledge on the technology – SuperSport would love you to come in and share your expertise. I have chatted to the head of production, who would welcome the opportunity to host any of you: perhaps you could teach SuperSport’s technicians a few things.
This is a sincere offer. You are welcome to contact me at [email]clinton.[protected]@supersport.co.za[/email]
Clinton van der Berg
Communications Manager: SuperSport
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I've tried escalating this blatant lack of customer service etiquette to Multichoice but keep getting the cold shoulder.
I honestly cannot believe that this kind of behaviour is tolerated within Multichoice, especially since his job title is "Communications Manager".
He's shown a severe lack of skills in both 'communication' and 'management' and I feel we, as paying subscribers, are entitled to some form of action being taken against somebody who obviously only has his own pride at heart.
The complaint has been investigated and resolved to the customer’s satisfaction.
verminators
Discovery channel’s verminators – hard to swallow
Last night i saw an ad for a new up and coming program which will be featured on discovery channel’s “everyday heroes” stint.
Firstly i must say i am rather disgusted at discovery channel’s “show the people what they want” programming. i have always considered dc to be a learning channel, great for kids and adults alike – never a dull moment, and always something new to learn. not only about engineering, but animals and the environment alike. dc has always had my thumbs up, especially with children as they could learn from a very young age about the realities of global warming, exploitation of animals etc.
It seems now that dc has run out of things to air. on last night’s advertisement for verminators, the guy promptly tells the camera that “if it runs, flies or crawls, i kill it”… (big smile on the face “nogal”). i just want to know what this teaches our children?
When you think about it, yes, vermin do exist everywhere (once you can actually define the term “vermin”). the reason rats and mice appear to be “overcrowding” public areas, is probably because we have been killing off snakes who are their natural predators. rats and mice have become resilient and survive easily among humans, but their predators don’t, as they are often dangerous and fearsome.
Spiders are more often than not totally harmless to human beings as long as we don’t tamper with them. and in fact, only 4 species of spider in south africa are actually lethal. however, they do get into our homes and do pose a threat of a nasty bite to your toddlers. but have you ever stopped to ask yourself why they are not controlled in their numbers? probably because we have decided to remove trees and natural bush to build flats and houses. and so, there go the birds. the birds would happily have taken care of those 8-legged critters around our homes even before they get to crawl through a gap in your burglar-barred window.
And so discovery channel documents these so-called “everyday heroes” and puts them in a light that is deserved and good. why don’t we just wipe out everything that lives and breathes on the planet, excluding ourselves of course… then we need not worry anymore about phobias, germs, heebee-geebies, and the like.
When did we become such ruthless nancies?
I will certainly endeavor not to encourage any children i know to watch this program, or discovery for that matter. what a sad turn to a channel that used to be informative.
In utter disgust…
Vanessa massyn
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a problem with my account i once called and said on the credit berau it reflects that i owe r575 of which i just owe r128 i want to pay the due amount and closed the account because it really is giving my credit record a bad record after i pay the amount i owe please could you close my account completely i wont need it any time soon.Could you please send an update to the credit beru that i do not owe that amount because it is also calculated in my monthly expense it makes it seem as though i pay 575 monthly, my id no:[protected]
Is it not monopolising for only 1 company to offer a TV service? Please dont say they have competition in the form of SABC. SABC does not show the Formula 1 Grand Prix and other top sports events. We need another provider. Its like forced TV slavery. Its a frigging monopoly. The only way to stop DSTV from taking the mickey out of South Africans isto terminate their services. They really DO NOT care what you think. They only care about the money rolling in so as long as you paying... You set the standards, enjoy
cost of dstv/repeats/lack of choice
Constant repeats on 5/6 of the DSTV channels (BBC food/Nat Geo/Discovery to mention a few).
DSTV is the most expensive satelitte in the world! - no competition.
Give subcribers the option to choose which channels they want and charge accordingly, that is all people are wanting. Why should we have to pay for channels we do not watch.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am paying a lot of money for a VERY BAD SERVICE. See picture attached of what I can see when watching a movie or the news.
Please can you help me, or at least pay my subscription fee back because it is not acceptable at all.
Regards
Bert Bekker
It was hard to break the DSTV habit, but I did. Life is so much better now.
I am investigating Free2View satellite tv.
This complaint concerning the service & costs of DSTV are the complaint of the larger majority of subscribers, unfortunately though all the complaining falls on deaf ears - their service is pathetic & cost is astromonical compaired to the rest of the world.
Its time we had competition here in South Africa in all fields of business. These service providers with a monopoly know that the public just have to cough-up & pay while the gravy train eschelon keep rolling in the big bucks. What is our consumer coucil doing to help senior citizens & the rest of SA Public?
Step in & make yourself heard!
Thank you
VJH senior citizen Mpumalanga
account query
My account gets suspended every week because the February amount does not reflect on their side. To get the account re-installed I get charged R50. Every week I spend atleast R30 on phone calls trying in vain to sort this matter. I have faxed a dozen times the proof of payment but no one ever calls back- but the Customer Care personel always promise that...
Read full review of MultiChoice Africa / DSTV and 7 commentsrepeats mm1 resolution home style discovery national geography channels
I suggest that Multichoice should change their name to multirepeat - you guys do not think the viewing of movies or programs through - I think you should plan the viewings more and get rid of repeats.
MM1 - Movie magic channel 1 is over sized all the time, who on earth is manning that channel - if any? Doesn't anybody know that this is a problem?
Home Style Discovery and national geography - First you guys annoy us with the most idiotic mobile ringtone ads - then you drive a viewer crazy by broadcasting the same ads from the relative channel respectively continuously - even advertising the program you are busy watching. Who came up with that idea? You will drive yourselves crazy watching the channels - I dare anyone to sit and watch the home channel the whole day or any other of the above mentioned channels without starting to lip sync with all the ads. Who came up with this idea - that person should be banned from adding anything "constructive" to our viewing plan.
Why is the HD decoder so expensive and why do you only get a HD decoder with PVR - you showcase everything at least 15 times a month - you don't need PVR because Multichoice has their own PVR. You should write a book: How to fool consumers into thinking they have amnesia and getting paid for it.
I think a lot of people are sick of your viewing planning and corners being cut - carry on and a lot of people will cut you out of their monthly expense. I'd rather do something else than feel like I do now.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree DSRT is making money out of us by repeating shows every day. it is ridiculous the way management is handling this matter. I will also not speak about the current tariffs that are also ridiculous i remember the day when MTN came out we did not hand these issues. I think i must totally cancel my account and go to show max or rather rent series at the video store. Multichoice is becoming part of the Guptas and the corrupt government. i am happy to see every day the same program even if they switch it over to another channel... The reality is we are paying for sh.t and no body is doing anything about it. Maybe DSTV runs out of ideas because they repeat their program. the UK and USA are better off than us. They say down with Zuma i think they must say down with DSTV
reconnection fees
My decoder started being faulty early this year, i called multichoice and one of their agents told me to take it to my nearest multichoice. the person never told me i should ask for the decoder to be disconnected. i had to move from where i was staying so i did not take it in for repairs. in august i took it to multichoice and i was told they would replace...
Read full review of MultiChoice Africa / DSTV and 8 commentsrepeats
You are absolutely taking the piss !.. your BBC repeats are bordering on criminal extortion !.. "4 brand new channels" ... [censored] !.. they are 90% all repeats from last year, last month, last week, yesteday and earlier today... .. you should be ashamed of yourselfs !... unless... its a cunning plan to get us all to un-subscibe and the head of DSTV programing is to be the new MD of the up-coming competition !, , , get a grip guys.. be honest with yourselfs and the people that pay your salarys... "US"... and give us some value for our money !
Repeats repeats repeats advertising an all new Judge Judy but once again repeats repeats repeats
if i agreed with all the above a trillion times it still would not be enough as to how i feel about dstv CRAP
I have phoned them 3 times to confirm the cancellation of my connection, but they keep taking the amount of R920 off my account on the 1st of the
month. It has cost me two reversals of R25 each plus petrol to the bank and back of 10km each time.
I want compensation for this and I want hem to stop trying to steal from me when my connection is cancelled.
Why do Dstv increase the monthly payment but every day they show the same program over and over again nothing new No new movies or Afrikaanse Flieks or something to enjoy its the same old stories over and over again I am really going to cancel Dstv this is ridiculous to pay so much money for dstv and that for the same things everyday no thanks. You don't give our customers something to lookout for or to be happy with so all I can say is you are going to lose a lot of clients at the end of the day because you don't make it worth it for us.
DSTV is the only company that gets away with having a consumer pay 4/5 times a week, 8/20 times a month and 96+ times per year to consume (watch) the same movie - And no one does anything about it!
If we say watch the movie @ R30.00 each -
in one week to see the same movie will cost you R150.00
in one month to see the same movie will cost you R600.00
in one year to see the same movie will cost you R2, 880.00
So in essence we are paying about R2, 880.00 to see a movie on DSTV!
While you welcome complaint, I would like to submit my complements for repeating some of the movies. In particular I like the movie in National geographical channel (260) entitled "DOWN TO THE EARTH'S CORE". In fact I would like to poses that movie. How do I go about getting a copy of that movie. If it is paying please let me know how much. Unfortunately I do not have HDPVR DECORDER
Bye NATHAN
natwolu@yahoo.co.uk
just want to know why the same movies play over, over, over, over and over again.i sit done thinking this is going tobe a good movie make myself comfy only to find its something that was on 2 days ago.WHAT THE HELL IS GOING ON.is your playlist stuck on repeat or what!
How come we can land a man on the moon -- but dstv can't get the volume levels of the different channels all at a 'normal' level? When you switch channels, the sound level on one just about blows your head off (I use headphones) or else it's down to a faint whisper. And then there's the ear-splitting blast when an ad is broadcast... Surely the technology exists to control sound levels at the broadcasting source?
watching 2010 programs again in 2011...they don't seem to care or give a [censor]...they are just happy to take our money and think there's nothing any one can do ...well the new consumer act should have some grounds by which we can claim back our monthly subscription fee for lack of service delivery...alternatively..we can start a group on FB to boycott them till they give us new programs on a continuous basis...
the power is now in the hands of the consumer...so WAKE UP DStv and get with the program !
at first i loved DSTV but it is so tediuos now as it shows the same damn over and over yet our subscription will definitely increase, i find the movies boring now and repeated we pay a hell of a lot of money but to watch [censor]. might as well stick to SABC as the same [censor] shows there as well.
unauthorised reactivation of account
1.I requested my account, which has 3 decoders on it disconnected on 23/9/08 as i am unable to afford the service any longer.
2.The 3 decoders are in different locations, in different properties.
3. The account is in my name and deductions are from my bank account. 4. On 9/10/08, While enquiring about the refund due to me as per my discussion with call center agent Desiree on 23/9, I discovered the service had been reactivated.
4.Without my knowledge or notification in any form or manner, the service was reconnected simply by another party supplying my ID number.
In effect multichoice have allowed another person to incur costs on my behalf without my consent or without notifying me of a change.
I have not had a phone call returned from the corporate offices in JHB left yesterday and not received any satisfactory answers from call center agents Tebogo or Gabriel.
This is reckless behaviour with my money and I expect nothing less than what was indicated to me as a refund by Desiree when disconnected.
Am number one fun of the Bundesliga especially bayern but to my disappointment we are no longer watching live matches and the recorded are screened late in the night. we really pay a lot of money in terms of subscription lets know what is happening.
kyazzeh20@gmail.com
i want my dstv reconnected or reactiviated
I AM PAYING EVERY MONTH MY ACCOUNT BUT TO MY SURPRISED I WAS TREATED LIKE A BAD PERSON WHEN MY VIEW WAS DISCONNECTED EVEN WHEN I HAVE FAXED THROUGH MY PAYMENT SLIPS.
I'M SPENDING SUCH A LOT OF MONEY ON JUST A HOLD ON THE PHONE WHILE WAITING FOR A CAL TO BE ANSWERED. IF YOU DON'T PHONE ME BACK WITHIN 12 HOURS FROM NOW...
multichoice book send to wrong address
I've got 2 decoders - the 1 for my mom Mrs AS Moller (Mrs Y Bester REF [protected]) and other one for myself Mrs Y Kilian (REF [protected]. The last 3 months I've battled to get multi choice to send the books to the correct addresses. They suddenly decided to change the address for Y Bester Ref [protected] and send both books to P O Box 1234, Worcester.
Please amend urgently the address as follows :
Y Bester REF [protected]
c/0 Mrs AS Moller
8 Limousine Street
Groenleegte Landgoed
Noorder Paarl
7646
and the other one
Y Kilian REF [protected]
P O Box 1234
WORCESTER
6849
It causes us a lot of trouble if the books is not send out to the correct addresses. Please acknowledge receipt of my e-mail.
Regards
Yvonne Kilian
[protected]@secubond.co.za
Tel [protected]
Fax [protected]
Frustrated with multichoice customer service!
I have been so frustrated with the customer service at Multichoice, that I know revert to writing this down, as I cannot explain this issue one more time to someone who works shifts and finds it impossible to keep their word, and get back to me as they ALL promise. REF number: [protected] In March 2006, I disconnected my service with MultiChoice, as I moved...
Read full review of MultiChoice Africa / DSTV and 201 commentsMultiChoice Africa / DSTV Reviews 0
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Overview of MultiChoice Africa / DSTV complaint handling
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MultiChoice Africa / DSTV Contacts
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MultiChoice Africa / DSTV emailshelp@dstv.com100%Confidence score: 100%Support
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MultiChoice Africa / DSTV address144 Bram Fischer Drive, Randburg, South Africa
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MultiChoice Africa / DSTV social media
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Most discussed MultiChoice Africa / DSTV complaints
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