MultiChoice Africa / DSTV
Reviews and Complaints

Good day.

I'm really disappointed in DSTV.

I've phoned the DSTV call centre since Monday 21st of October 2019. With a complaint.

Before October DSTV send me an sms saying that the amount due for my next payment for DSTV is R1029.. On the 3rd of October my dstv bill was debited with R1200 for Dstv... On the 6th of October my account was debited with another R1029 for Dstv. I phoned that same day and spoke to a lady at the call center.. She went onto your system and said that she can see the R1029 that went off ons my account but the R1200 was not located for as it should not have gone off from Dstv... The lady said that I should reverse the R1200 because the R1029 was paid... I did so.. On Monday 21 October they switched off my Dstv saying my bill wasn't paid. After numerous times phoning, sending proof of payments etc NOBODY got back to me..

As from today, 25 October, I REFUSE to pay any more money to DSTV until they have fixed this problem and switch my DSTV back on.. Numerous agents whom I've spoken to said I must send the proof of payment every time to another email adress.. I've done it everyday this week, we are now at Friday and still nothing!

This is unacceptable. The R1029 went off on my account like the sms stated it would, but now they say I didn't pay. I REFUSE to pay that R1200 and something they say I must pay, because in the first place, the sms stated that the next amount due is R1029.. Nothing about another R1200... If my dstv account isn't on by today 25th of October. I will stop my contract with DSTV. This is unacceptable.

Sasha-Lee Pretorius
[protected]
[protected]

On Friday, 4 October 2019, we called DStv and requested that our smart card #: [protected] be switched on only for that day and then it must be switched off again. We were told it wasn't a problem and it was switched on, we called from # [protected] / 9935. On the 7th or 8th, we realized it was still switched on and we called your offices. We were then questioned as to whom we had spoken to, and who told us it could be switched off again. We were then put on hold and held on forever, no one came back to us and we eventually put the phone down. Now, today, 24 October 2019, I receive an SMS on [protected] stating that they have stopped my DStv as I've not paid, and to reconnect I must pay R939.00 using ref no. [protected] ! We cannot call your offices as we get absolutely no assistance! I truly hope this has not affected our Multichoice Premium Explorer package which is paid via debit order monthly, and we do not miss payments! We request that this is rectified immediately and we the charge of R939.00 is reversed. We have also had endless problems with DStv and our holiday package, which after over 2 years has still not been corrected, and I am kept on my cell phone to your offices every time we go to the coast, which has cost me a fortune in data and nothing works correctly every time! I would appreciate the courtesy of someone in a management position at your offices to call C. Emmerich, on [protected] or [protected] / 9935 today to sort this matter out. I am really not happy or impressed with the service I have received from your offices. Regards, C. Emmerich

Muntilchoice is by far the worst customer service consultants in their company.. Having to wait two weeks for someone to call me back to resolve a simple payment arrangement issue.. Wow.. Now I am told that I must wait again for someone to call me.. I have made the arrangement with a consultant in September.. Paid the amount that she advised me to pay.. Then I told her that I will pay 1000 a week until the arrears is up to date.. I get an sms advising that I must pay 5400 and they disconnected my services.. So am lost.. Please can someone assist me

Hi there for the like 20th time and huge struggle reconnect my dstv everytime dstv reconnects they disconnect it after 4 days etc and I must everytime use my airtime and wait a long time before they reconnect. Also give me you managers email address or chief in charge there because ive reached my max now everytime they say theyve found my August payment BUT gets disconnected as everytime.Smartcard nr [protected] ID [protected] Residencial Lesedi Street 129 Dullstroom Mpumalanga Mobile [protected] I have sent proof of payment numerous times im missing my allmost every game of the Rugby World Cup thanks to Dstv

Multichoice has disconnected my compact Dstv decoder 3 times this month. 14th, 17th and 2nd Oct 2019.I have made a payment of R400 on the 7th Oct 2019 which is my payment due date, they adviced me that the payment is reflecting on thier side but the problem is that they see 2 decoders in my name. i told them that my firts decoder was stolen in 2016 and i reported the stolen decoder in 2016 and the agent that was helping me that time told me that she cancelled the decoder. as far as i knew the stolen decoder was cancelled until i was told this month(Oct 2019) that the decoder is was not cancelled and when i make the payment it is divided into 2 for the 2 decoders.Suprisingly i have been making payments for 1 decoder since 2016 and i have never experienced this problem. The agent who was helping me today 23 Oct 2019 when i called Multichoice call center advised me that she cancelled the decoder and i must pay the money that i owe which is for the decoder that was stolen and i wasn't using it since 2016 in order for them to reconnect my current decoder. does its make sense to pay for something i did not used or multichoice is robbing me my money.

On the 14th of October I called The dstv Call Centre agent and I asked that I have two dstv to the accounts under my name and I wanted to pay one because I couldn't afford to pay the other, the agent that I spoke to said yes I can pay one if I pay the amount of R399 + R50 connection fee I paid R500 and extra they switched on.

2says it was disconnected we didn't realise it was switched off I called again to find out why it was switched off the call centre agent that I spoke to told me that if I paid the amount of R230 because I was behind on payments for two months then it would be connected and ws gonna switch off on the 3rd of November I paid R230 it was connected .

this morning when I switched it put on it was off I called and I asked why my dstv was disconnected the lady I spoke to told me that I had to pay an amount of R174 to be connected because I was behind on payments I told her that I was told to pay R230 because I was behind on payments so I need to understand why am I paying R730 for a R450 compact and I have to even pay more The Call Centre agents that I spoke to seemed clueless about what I was asking they all gave me different answers they didn't give me the same answers the first one I spoke to said it was okay I can pay R500 rands and we'll switch it on she never told me about any areas the second one told me that no it was not ok because I have 2 dstv compact I have to pay for both and I said I don't have money to pay for both that's when she said I can pay R230 in areas included then they will switch it on and then I have to pay again on the 3rd of November the third one told me I have to pay an amount of R170 because I'm behind on areas I told her that's what I was told last week that I was behind on areas how many areas am I supposed to pay in a matter of two weeks I need this issue resolved first I cannot be paying R1000 dstv compact please help

For the 5th time I phone in a month, no one can provide me with answers.
I took the pricelock plan in May 2019 to be debited with R948 per month, only to find out that the statement are correct but they are debiting my account with over R1000.
Each time I phone the tell me that it will be escalated to pricelock department, only to be notified there are no number to phone to get to the pricelock department.
Worst service ever, bunch of idiots that can't provide you with answers.
Each and every month I get debited with a different amount, and now they want to take a second payment in one month.
If this is a fixed contract for 24 months, how can they debit your account with more than what shows on the statement,
Not even the self help service is working.
[protected]@gmail.com

On Tuesday 15 October 2019 at 18:50 our two explora's were cut-off, the 3rd one still working. After 2.5 hours on the phone, no avail. Phoning from the Wednesday up to today Tuesday 22 October 2019, numerous calls, what's app, emails this service is still not operative. Can however say the primary decorder is now working and 3rd now not working. They just cannot fix the service. Everything worked prior to been cut-off and now nothing is working, not even the remotes are working. I have been sent from Pilar to post, do this, do that, scan whatever nothing works. Nobody have been able to have the knowledge to fix the error incurred by DSTV. Initially I was told my account being in arrears- how can this be as my debit order goes through every month by the clock on the 1st hence how can I be in arrears? I just don't know anymore, thus please collect your price lock equipment as you are not honoring your contract, thus I will not honor my contract with you and this is the only solution I have. A person can just have so much patience and whether I fought, been friendly, begging etc, this is going nowhere and Multichoice does not care. I will be so ashamed working for such company, just imagine I am treating our clients the way I have been treated by Multichoice. One week later, no solution and I say no further no thank you. My account number is 5276470. Amanda Odendaal

I have been incorrectly billed this month and made an attempt to rectify the issue before the debit order went off.

Instead nothing was done and I reversed the debit order which resulted in the service being disconnected. I have made numerous calls exceeding more than 30mim conversations with no luck. I was told to pay R1200 like normal which I did and still cannot be reconnected.

I have a premium subscription with 2 extraviews, this month someone just went and changed it to 3 x premium subscriptions adding to a R2760.06

Sms received

We've stopped your DStv as you've not paid. To reconnect, pay R2760.07 using ref no.[protected]. Once paid, we'll reconnect you. To pay: payat.io/dstv/[protected]

Last month 25/09/2019 i my wife's bank account was deducted R1078.00 for price lock for last month. This month on the 25/10/2019 her account will be deducted R992.89 and we sign or agreed on when we took the price lock. The problem is that DSTV is clearly in breath of contract and when I phone the call center 021 5082600 they will escalated the issue from the 27/09/2019 not even a phone call from the team leaders and how long does it take a whole month. When I check my invoice for the month for August, July, September it state 959.00 and where do DSTV come up with all the other amounts. Tried to call the service center and thye keep you on till the phone die in your ear. We too out anything extra to increase the price. I need someone to explain to me and why the price increase if they advertise that you will only pay R959.00 per month then change the price that you call day light robbery and fails advertising Customer number: 26755636. Contact details : Julian Primoe [protected]. Email address : julian.[protected]@gmail.com

Since the migration, dstv price lock service has messed up my debit order. My monthly subscription fee is r1114, for september 2019 I was debited r1268 & for october 2019 r1191.
None of their consultants has been able to assist me. I am being lied to by everyone saying the query is resolved and I will receive my refund... The joke is on me as I am still waiting!
However, if you owe them your subscription is blocked with immediate effect.

I am fedup of your pathetic service, I want my money...

I recently reactivated my DSTV. Which has been deactivated multiple times now. After more then 10 calls to Dstv and more then 5hours ... no one can help. The matter has been escalated numerous times but apparently the managers also dont seem to know what is happening. Despite my services being deactivated ... I still get charged for the services ... The most pathetic services. Sad considering Multichoice is already in such a pathetic position and yourl have no idea what is happening in your company. It appears that the only way to get things resolved is to go to the newspaper...

Good day
i would like to submit a compliant against the debit order that has been going off from my account, i am on the price lock for R549 but found that the debit order for last month was R684.77 without notification or informing me i then called the callcentre and was told it was an error and will be investigated BUT my next payment will only be R450 as i was over charged the previous month to my surprise the debit order went off for R535 this month, i would like to now cancel this debit order and will make payments myself im not happy with the service and would like my refund for being overcharged i called your callcentre and was placed on hold for more the an hour almost . this is bad service .and if nothing gets done i will take it further

my ID number is [protected]

My extra view give me issues every week and being calling installer now and then to fix the problem. I've already paid out R1800 for the issue to be resolved...The issue E164 disappears for 2 days and come back. Today not all channels are playing and for channels that aren't playing I get E143.

I'm currently on price lock contract and I'm going to block the debit as I want to cancel my service with DStv. If you have an issue I will take this matter to Ombud.

Good day,

I am on price lock and my account gets debited every month. Since September 2019 DSTV are disconnecting my account and I have to phone every time to sort this and hold got up yo 30 min every time. This is still happening. I have spoken to supervisors ect. No-one can help me. Please can someone assist me and sort this out once and for all.

Myself conroy holtzhausen id [protected] took the price lock with multichoice, and my monthly premium is supposed to be r958 per month for 24 months... Since march 2019 dstv took more than r1150 every month, and 1st october took r2250, no my dstv app states they will debit me with r4500... I have phone the call centre 4 times, send through 8 email to various departments at dstv, also did I lodge a complaint on hellopeter.com...1 month has gone by, and no one is trying to resolve the matter... [censored] you are, piece of kak service, screw you, and suck you again... You need to call me, and sort this out... You will lose this sector, as your service is junk, like the anc... Suck you again, and call me to sort your kak out. And damn you again... The consultant I spoke to on a recorded line, told me that she can pick up the error, and dstv will re-fund me for all the months over charging, and that they will call me within 8 working ours, nothing, go screw yourself…you can get how upset I am right…. Kak you are…

We were approached by DSTV to pay 12 months in advance for a better deal. We paid R9889 on 23rd Feb 2019 for this deal, we have since been disconnected three times as they claim we owe money. I call each time and they reconnect but today, even after my sending proof of payment, they will not reconnect me because on their system it shows some outstanding balance of R6882? They have admitted seeing the proof of payment but when I ask to speak to a manager, they put the phone down on me. I currently still have no TV service and cannot speak to anyone.
Billing Escalation, a chap called Phakiso Pitso emailed me at 9.45am asking for my customer number, which I supplied, i have since emailed him 4 further times, no response. So frustrated. I have guests here who cannot watch tv in their rooms, very embarrassing.
Please help.
Mel Wylie [protected]

I have asked debit order to be cancelled and to my suprise i was overcharged by your finance team to date my viewing is being suspended being told i owe but i made payment of R400 on 29th september 2019 but today my service has been suspended i phone n email everyweek but still i get no help. N again i phoned today i still not getting helped my subscriptions is being suspended so now im just a looser who has thrown his money in to a water ditch..

I am very unhappy with the service i have received from your company. i have even ran out of options to resolve. your agents have treated me like a joke and i do not appreciate it.

on the 17th of July 2019 i got a sales call offering me the price lock package. i opted for the compact plus subscription for R649, according to my understanding the device was meant to be delivered within 7 working days however that was not the case. i did numerous follow ups with your call center but i was given the run around. i was told i would have a case raised and i never got any feedback until i gave up on ever getting the device delivered.

on the 2nd of October 2019 i then got a call that a delivery for my explorer is being after almost 3 months of calling. the device was installed but now my services are disconnected. i cannot afford to pay the R263 i am expected to pay because i was not advised that i would get the device delivered. i honestly do not appreciate the way i am being treated. how can it take +-3 months to get an issue resolved and then i'm expected to pay just like that when no one communicated with that i would get my device? I paid for my normal package which was R389 i think. why am i being penalized for a delay that happened from your end? can i please get my services reconnected and i will pay on the 25th of October otherwise you can come fetch your device being i cannot take the abuse i am getting from DSTV it is vert disappointing and hurtful.

If anything i deserve to be compensated for my time