MultiChoice Africa / DSTV
Reviews and Complaints

It's 17:30.
Want to watch a movie.
Channel:
101 Clockwork Girl
104 Frozen II
107 Despicable Me
108 Ice Age

Seriously so many animated movies at the same time. You only have so many movie channels

My name is Lerato. I bought an Explora full package that includes installation. I was given the details of the installation company by the name of connection guyz on [protected]. I called them found a lady who is very rude and mean. She advised that she will send a technician. Left my job early 2wait 4the guy but did not pitch. Instead was rude. I m so frustrated and disappointed for the service rendered by DStv. I didn't no tht by buying that will bring m such stress and make people make m feel belittled. It rises many questions in mind as to y was i humiliated like that. They don't even present themselfs by their name. The technician number is [protected]. I m really hurt and couldn't even sleep

Good day

Due to emigration I cancelled my DSTV services telephonically in May 2021 (before I left SA). I have however subsequently have noticed a debit going off my account for July.
When I queried this with DSTV I was told it was Showmax being debited and that to cancel I would have to access the Showmax self service portal.

Firstly when I asked to cancel all products in May I meant ALL. At no stage was it communicated to me that Showmax was a separate entity.
Secondly when I followed the instructions that the email gave(which were to access the Showmax self service portal and cancel there), the Showmax site clearly says contact DSTV to cancel (I have attached a screenshot of this)

I have tried to access the DSTV self service portal to resolve this but keep getting a 403 internet error code and I am overseas now so phoning is expensive because the help lines are understandably understaffed due to the Covid 19 pandemic- My last call I held on for 40 minutes before someone answered.

All I want is cancellation of this subscription but I can't get hold of a person to do so.

Reference numbers received from DSTV so far 370 96282 and [protected]
Showmax reference number [protected]

I have called in twice regarding the same issue with an explorer decoder which gives an error when trying to access PVR functions.

The 1st time( 13721) I spoke to Zimkitha who gave me troubleshooting steps, which did not work, 2nd time(14721), I spoke to Naledi who was extremely useless and offered me no assistance at all, both times I mentioned I am calling on behalf of my Parents who are pensioners, and yet Naledi saw it fit to just take the ID number and proceeded to keep me on hold for 27 minutes and 13 seconds before I dropped the call, and Naledi did not even bother to call back.

I am truly appalled by the level of service I was offered, and I am still without any resolution, and as a Customer Service Representative myself for one of the top brands internationally, I can't help but wonder if Multichoice has a QA department that holds these agents accountable, because I can't understand how they can keep a customer holding for this long without even coming back to the customer, to explain the long hold time, I also don't understand why I was kept on hold to begin with, because there should be clear notes on their system, and also why would Naledi keep me holding for that long, for a technical issue, clearly the Customer Service Department is in the pits if this is how customers are treated.

My parents are old, and do not have smart phones to access the self service portals, it is so unfortunate that this is the treatment they are getting, when they have a package which costs them more than R600, which they have to take from their little pension money, but they get no respect from Multichoice?

It happens each time - my account is in credit, I activated my holiday home decoder you deactivated it

Multichoice africa / dstv keep deactivating my holiday home decoder.

This the 5th consecutive time - it happened on 30 march, 20 april, 26 may and 28 june.

On sunday 11/07/2021 I paid r 400.00 to cover the cost of compact plus and pvr access for 18 days (till 28 july 2021).

I went to dstv's web site and activated my holiday home decoder until 28 july 2021 with dstv compact plus and pvr access. Leaving my main decoder active as well.

I got confirmation that my holiday home decoder was activated and my wife (who is at the holiday home) confirmed that the decoder was activated.

On monday 12/07/2021, my decoder was deactivated by multichoice africa / dstv.

Why?

My account shows a credit of r301.48.

Phoning multichoice africa / dstv's call centre is just as bad. My wife refuses to phone their call centre following the fiasco when she last called in april 2021.

Following my complaint (detailed above) to multichoice africa / dstv, I received the following response (via facebook messenger) from one of multichoice africa / dstv's customer services agents:

"please note that you cannot have your [dstv] residential and holiday home decoders both be active at the same time, it is either you activate the residential decoder or the holiday home~sk"

Clearly sk, either:

- should not be employed to attend to customer's complaints, or

- this is a ridiculous new policy which conflicts with multichoice africa / dstv's promotions on the ability to activate a holiday home decoder while keeping the main decoder active as well.

I asked to speak to a multichoice africa / dstv supervisor but all I was given was their call centre number. A dead end!

I have two questions for someone in management at multichoice africa / dstv:

1. Do you have a new policy whereby you have discontinued the ability to have a holiday home decoder active at the same time as the main decoder?

2. If not, what would you like me to do to ensure that my holiday decoder stays activated for the period that I choose?

Smart card number - [protected] (10ks holiday decoder)
Dstv account: [protected]
Customer no. [protected]

Good day
I have a problem with my Dstv, all my channels are not showing except for channel 100. On other channels it says that the channels have been blocked or my service may have been disconnected.

The surprising part is that I have paid for my account for this month

The reason I am writing you this email now is because I have been calling Dstv since from Friday. I called the whole day without any assistance until one agent assisted me later on Friday and we cancelled the vacation home package, as I had explained to her and the manager that I do not have a vacation home and I did not call Dstv to activate that, the manager did some investigation and found that indeed it was not me who called to activate that package. After cancelling all this to my surprise on Sunday my package was blocked again for the same reason that I have cancelled. Then I went to multi choice in Ranburg, I stated my case I was told to go write an affidavit, I did so and returned it to multi choice on that very same day. I was poorly treated by your employees in ranburg was subjected to all ridiculous accusations that I was the one doing all this to my own account even though I am telling them straight to their faces that I know nothing about all of these accounts that are kept on being opened under my name.

I have now exhausted all of my options without getting any assistance. The painful part is that no one is taking my matter serious and I have already paid for this month's premium.

I am sincerely hoping that I would get some assistance from you.

Wittstuff Tshiamo Sibiya. ID no.

Dear Sir/Madam

My number is Lindile Nomvete I have two Dstv Decoders . The due date for both my Decoders is 9th of each month and I am paying R 820 for both of them. During the month of June 2021 I called the Dstv contact centre and requested that my due date be changed from 09th to 15th of each month and that was done. On the 10 July 2021 surprisingly my Dstv was disconnected and the account was increased rapidly from R 820 to R 1200 . I feel that is not fair because I have not even enjoyed any extra viewing. I had Dstv since 2014 but I never encountered such a problem. I the requested that my account be left unchanged. Please find this Ref number [protected]'i215

Your prompt response will be appreciated.

My ID number will be provided on requested

Regards
L.Nomvete
[protected]

I have recently upgraded my package to DSTV compact on the 15th of June based on the communication received from you. I took the offer on the basis that I will be paying R299 for the next three months as stated. On the 28th I paid my account which requested R111.93, later on the 1st I received a communication that I have to pay R303.60 I then opted to pay via the app which then requested me to pay R119.60. Unfortunately this was not the case my services were disconnected today due to non payment, now requesting R326.26 to be paid. I then called multichoice customer care to query, I was assisted by Terissa Jordaan and I was told that they can't assist me as I no longer qualify for offer of R299 as I did not pay for the upgrade within 24 hours whereas the communication from the WhatsApp when I did the upgrade started that the outstanding balance will be added to my next bill. I then requested for team leader, they said they are all in the boardroom and I have to wait.

This is totally unprofessional and incompetent, can I get feedback on this complain. I feel I was lured to upgrade for your beneficial only.

I've attached the screenshot of the communication during the upgrade and my payments receipts.

You can contact me on [protected] for feedback.

Regards.
Masilo Malema

I have received poor service from 2 technicians having paid both for the same job. The 1st one installed my dish to a neighbours one and I had to pay a second guy who joined old cable and after calling him for 2 days he promised to come in to repair it but does not pitch.
I really need to speak to someone urgently. I recvd a call for Multichoice at a bad time taking care of Ill Covid patients and could not talk as I assumed it was someone trying to persuade me to upgrade.I have had lots of those calls.
I have the details of both technicians
Des [protected]

I have enjoyed perfect connectivity from my primary decoder to my secondary decoder for the past seven years. After agreeing to renew my contract an installer was sent to install a new decoder. After 4 hours of communication with DSTV the extra view still would not work. The installers re-visited to confirm the installation was OK - it was, the decoders were checked at a DSTV service center - also OK and in the shop could "talk" to each other. Two more wasted hours of communication with DSTV still no success. I was promised on four separate occasions that a manager would call me to resolve the issue - ten days later still no extra view and no calls from any DSTV "managers"...must be nice to have a monopoly. Why promise a customer that they will receive a call and then totally ignore them - must be some sort of sick game I think.

MR DSTV

This is n dishonest DSTV installer and have wrong fully charge my parents for the moving of n decoder +/- 10m-15m.

When they were contacted (details found on dstv accredited installers),

They quoted R350 for call out and R10 /m for cable (no additional charges)

When they were done installing they indirectly demanded the old people (my parents)to pay them R900 (invoice attached)

There workman ship is poor they left all the cut cables as is and move furniture and did not even move it back.

Is this the kind of service providers you allow to be associated with the DSTV brand?

My complaint is that the dstv streaming service is constantly buffering. Especially Discovery Fox etc. I have a 1000Mbps upload and download fibre connection with Webafrica, the fibre is provided by Frogfoot In the Western Cape, with whom I have spent many hours troubleshooting. I have a Hisense 55" UHD U7 TV connected via cable. DSTV Now service on cellphone is fine. How can this issue be fixed. I await your response. [protected]@gmail.com. Many thanks in advance Hamish

I paid my account on 30/06/2021 amount r319.00 my statement was for r323.00 when I went to pay it reflected that I must only pay r319.00 I then got a notification today 06/07/2021 to say my account was not paid and my services was suspended and I had to pay another amount of r146.26. I then made the payment.
I need a explanation why I had to pay the extra amount, I called and chatted to kgao which was very unhelpful and ended my chat without me getting the answers that I wanted, had to call back again same story eventually I decided to ask to speak to a person in your accounts dept he gave me this number to call [protected] call was just dropped this is very unprofessional please check your records that I paid on time here is my details :mr frederick st clair id [protected], customer number [protected], s/card [protected] cell [protected]. Please revert to me as soon as possible

To whom it may concern,

I'm writing this to express my disappointment on the treatment and service DSTV has given unto me.

I have recently upgraded my package to DSTV compact (3rd of June 2021) based on the email I received from you. I took the offer on the basis that I will be paying R299 for the next three months as stated on the email. Unfortunately this was not the case because I had to pay R444 after my services were disconnected.

I don't understand why my services were disconnected. I have called Multichoice several times during the June month and also used the WhatsApp services to check how much is my next payment but both WhatsApp and your staff told me I'm owing nothing except R107 due September 2021. In fact, I called again on the 3rd of July and I was told this is still the case (to pay R107 on September). How then that my services were disconnected the following day (4th of July) and I was requested to pay R444 to be reconnected again? How did I even have to pay R444 not R299 at least?

Yesterday, 5th of July, I called your staff, three times. Each time I call, I get someone different and all of them say they will come back to me in about an hour or so but none of them came back to me to this matter resolved. Not even your manager, Masixolele, who promised to come back to me after 2 hrs, he also never came back to me.

I'm honestly disappointed in both your staff members and your treatment towards me on the false offer promises.

I kindly request that you look into this matter and revert back to me asap.

My details are;

Name: MI Raboshakga
ID No: [protected]
Acc No: [protected]
Cell No: [protected]
Alternative: [protected]

Good day i am on the family stream package and this is now not the first time my connection was cut due to dstv saying no payment but i paid before the the due date and now again my account is due on the 4th and inpaid via eft on the 2nd still today not connected and i phoned dstv a couple of times even sent them the proof if which the consultants confirmed receiving it but till now my service is not connected.

Dstv sold me the xplore 3 with installation. Sins then i have been battling with signal. I have phoned them about 20 times already and every time they say they will get back to me and never does.

The installer does not even want to answer his phone which dstv recommended.

I am paying for a service which i cannot even use

Please advice what is my next step

I've noticed a rapid drop in the standard of programming scheduling.

The following occurs:

1. On my playlist the timing is often wrong. Programs are cut off prematurely.
2. On Wimbledon live matches in its finality (5/7 game Rublev) are suddenly stopped and replaced with another, which takes 15 min to get going. Clearly, no thought is going into the programming.
3. Why show endless repeats when there is plenty of matches to potentially choose from?
4. Why have these (expensive no doubt) so-called panels of experts when you cannot get the basics right?

I'm am totally disgusted with the type of installers that dstv use .They are all giving you crap service and then you just have to pay most of them are just doing it for the money and leaving you high and dry when they mess up like this Zimbabwean guy Tawa he report my dish and left the cord just as is also when they come and do the service they stole one of my dish screws so every time the wind blows my signal is out and I need to get someone out to reinstall my signal this is the type of people dstv takes on as sub contracts and then we are also sitting with the crap service that dstv is giving you and still pay for this crap all or most of the installers are just making money of us as dstv customers .Now this guy reinstall my signal on Saturday but it didn't last a day and I payed him in full now I'm again struggeling to get him to come and fix it. Where are you get this incompetent installers that you as dstv use they are all Crooks

My name is robert msithini, one of the dstv account holders. I have applied for price-lock option in april 2021 and was promised 2 ultra decorders that i have not receivced thus far.
Based on the above, i would like to cancel it because i am being charged for services i have not received to date.

Yours
msithini robert b
id [protected]
+[protected]

DSTV certified installer - "-DSTV Supreme Signal t/a Brown Bridge IT Solution" - Chris [protected] - did my installation in Pretoria on 24 June 2021 and overcharged me on every item, putting me in a financial difficult position. I would like to raise my concern on his credibility and being allowed to charge these prices? Is this allowed? I ended up with an invoice of R7308.00 which I had to pay immediately. Please advise. Kind regards. Mrs B Basson