MultiChoice Africa / DSTV
Reviews and Complaints

I have had dstv for quite a number of years and am very grateful for all your services. I am complaining though about the movies they air on the various channels. Most of the movies they show these days are back dated like from 1990 movies. These movies are old and not interesting for us the young generation. I would be grateful if they started showing more recent movies like those of the 2000s. Thank you

I had two decoder which was the one I am using and the one I was paying for my mother so my mother passed away in 2015 so I cancelled the other decoder so to my suprise last month I noticed that I was charged for the oyher decoder that I have cancelled.

- 26/09/2020
- Customer Number - 105421120
- Account Number - 142660861

- During the month of September I rented a movie once but when I checked how much I needed to pay using the DSTV whatsapp platform, it was R725, 13. This has actually been going on for months now and sometimes the amounts on the DSTV app does not correspond with the one that appears on whatsapp so I ask myself how are these figures generated or assigned.

My concern is that I am on DSTV compact plus package which is R529pm, showmax for R49 and access to catch up for R85pm which sums up to R663. I rented 1 movie last month and I was expecting the amount to pay to be R688 but not, I had to pay R725, 13. For August there was no movie rented but I was owing R678 and this happens every month. I always have to pay more than the package amount. I would greatly appreciate an explanation around this and a refund for all extra charges since last year.

- Currently I am experiencing challenges with catch up. Some programmes require downloading first, of which I have never experienced such a problem before. I would appreciate assistance around this issue as well.

Regards and thanks
Lungile

My dstv service has been disconnected and upon phoning them and being phoning multichoice for tha past 3 hours I am still not assisted. I have paid my account every month on time and extra but it seems that I was double charged R1000 x 2 in August. The line has been disconnected for 5 tines now so thet could not finish my query or help me and I am now tired of phoned and explaining the same thing over and over. I have paid ny account every month on tine R1000 and yet today I am owing R1700 +. This is really the worse service and it seems that no one cared fron multichoice I must just phone and phone and explain over and over with no help at all. I belief that I am a good paying customer of multichoice and need to be treated like that but seems the employees and management of multichoice does not think so and treat me with ignorance. I am very very dissapointed and now understand why people are canceling their subscriptions. Look at your customer service and assistance your are the reason why people are canceling their subscriptions.

DSTV had allowed another entity to activate cancelled decoders and smartcard numbers on my account without my consent.

The activation was done from a completely different email address only using smart card numbers. No Account number.

I had been in credit with DSTV that have yet to sort out the true credit amount.

After a long struggle, Multichoice and I had come to an agreement that only a specific email address may make any changes to my account that is registered with my ID and my banking details.

Less than three weeks later the same mistake had been made. Boitmelo had activated the account and neglected to follow the correct protocol.

This has been a complete waste of my time yet it takes no effort for and non - consensual activation but a constant struggle for me.

I called in for 3 days prior to the debit order date to resolve the amount of R1997.00 that was to be debited on my account on 26/9/2020. I was informed that the issue had been elevated for an amount to be removed from my account and this would be resolved before the debit order went through. When I checked the following day it was still not correct and I was informed that it had been elevated. The next day when I called the gentleman said he was going to elevate my query to his manager. On the 26/9 R1997.00 was deducted from my account. I always pay R629.00 on my Compact Plus Package. I have primary decoder and Extra view. Please assist.

Dear Sir / Madam

*Complain

ID [protected] - Serial N0 A303446694/Smart Card No [protected]

I have received the soft lock Decoder explorer 3 which was supposed to be linked to my decoder explorer 2 for me to have extra view.

The decoder was delivered on Friday the 25th of September and accredited DSTV installer connected on Sunday the 27th.

We have been calling every day since from Sunday the 27th and I have not been assisted and every time I call I receive different info.

I kindly request that this query be look into today and be resolved or the decoder be collected as I cannot use it.

Can you please look into this matter and assist urgently.

Hallo,
Hope you are well. I am super super unhappy with DSTV. We have upgraded to the dstv explorer 3, however we don't have an installer. DSTV people that are calling are not assisting in any way! Can you please provide some service and get an installer or arrange for collection please, there is no use for the explorer just lying around.
Thanks
Sarel084 331 7133

On the 7th of September I signed up for pricelock. I have them my account number and we agreed the date of deduction will be the same same which is the 25th of every month... As I get paid on the 25th...now I'm disconnected and it's the 22nd...
My ID: [protected]
Initials and surname: HY Mdlalose
Address: 18 Gumede Road, Clermont, Durban
CELL number: [protected]

I have 3 decorders under my name, today one decorder [protected] was suspended, I went to self service and paid the amount due which was R136. After payment I got an SMS saying the money is not enough I must pay extra R588, I paid R600. Still no reconnection, I phoned an agent told me to pay R65.50 that was still showing on my account due, and normally my dstv is due 27 every month. After paying R65.5, I got an SMS from dstv that I still owe R333.5, I paidR334. Total paid R1135, 5, for aR989 dstv account but still my one decorder is not reconnected. I phoned dstv, used more than R150 airtime without a resolution. This is very bad, as one of the agent still told me that I still owe money, but I've paid more than my normal subscription amount already.

Last month (August) was my first month of paying my subscription on the last day of the month as I called and requested a consultant to change it from 22 to last day of the month but my surprise was when I was cancelled from watching TV before the last day of the month and I called your call centre to get clarity and the consultant told me that I should have paid a certain amount upon changing the date of which I was not aware of that infact I was not informed of that I asked the lady to put me to the complaints department she told she is working from home and she will ask her manager to contact me and until today I am still waiting for an explanation as I had to make an immediate payment that included a penalty fee on my account.

Can I please get an explanation from these 2consultants why did the 1st one not explain to me and that came with a cost that I want you to reverse as this was not my fault and the 2nd consultant why did she keep me waiting this long, as I called the call enter since August until now I am waiting for the call.
My customer number [protected]
Contact number [protected]& [protected]
Email: [protected]@hotmail.co.za

I have been having an error code E48 since yesterday, I phoned the call center only to be told to switch it off and wait 10 to 20 seconds and switch on again. I have been doing that since yesterday and still no Dstv. When it comes to paying Dstv is quick but when it comes to fixing issues they take forever. How can we pay for a service we're not even receiving.
Customer Number - [protected]
Account Number - [protected]

I contacted DSTV Now through their live chat, which does not work effectively. I have just been waiting for 75min with no help. Don't even know if someone is still working cause it is automated. Trying to resolve the same issue for the 2nd time today. Such bad service is unacceptable for the amount one pays on a Premium Membership. Customer nr: [protected]. I want my issue resolved and for it to stay resolved. No one has time to sit and wait for hours on end for something that was supposed to be fixed the first time. I want feedback please.

Good evening

Please assist as I do not know what to do about my account any more: CSP Nel

• My services was suspended after I used the dstv whatsup to downgrade to the compact package,
• On Sunday the 6th of September, I phoned into you contact centre to enquire about the service that was suspended, I had to hold on for an hour and eventually spoke to a very nice lady, she went into the system and saw that an error occurred and that the services was suspended, she then escalated this through to her team leader to activate (which was not done).
• On Monday the 7th of September at round about 19h00 I phoned the contact centre again to enquire about the services that was still not activate, I spoke to a lady and was informed that the services was suspended due to non-payment, I have explained to her that I have a stop order on my bank account and that the premium for September was already paid on the 26th of August 2020, she then told me that she will speak to the team leader and I was put on hold. I waited for an hour on hold and the call was dropped. I then phoned back but the contact centre was closed. (Very poor service)
• On Tuesday the 8th of September I phoned again and spoke to Felica Subbiah ref [protected], I have explained my situation to her and she went to check the system, I was put on hold for about 20 minutes on which she informed me that my account was in arrears and that I had to pay R426 to get the services reinstated, I have explained to her that the amount of R450 was paid on the 26th of August for the month of September, she could see the payment but was insisting that I paid the amount of R426. (How can I pay double for my subscription in one month).
• I have been a loyal customer for more than 10 years, why do I get treated this way.
• I have a stop order on my bank account and for the past 3 years the money was paid over on the 26th of each month.
• Find attached bank statements as proof of payment for the last three months

Dear sir I am a a paying customer of the above company and has been for the past 20 years. I am having serious service issues with this company. They sent me my monthly bill and the amount was more than what I agreed upon and then I decided to call the dstv customer and they told me that I changed my payment date and subscribed to showmax that is why they have been disconnecting my dstv and also because of late paymnet there charges. So I decided to call the dstv customer care and explained to themthat I did not change my payment date and did nit subscribe to showmax. They then reconnected my service and told me that they will get there manager to call me and will also escalate the problem to that relevant department but they then disconnected my service again and u did not get any feed back from them and the manager did not call me I call then several times for the past 2 weeks and gave the the same story and the consultants are very unhelpfull and lazy they just told me the same thing I will get my manager to call you and escalate your problems and it will take 7 dais but its now more than 20 days and they still did not sort my problem. There services are pathetic and the consultants are not sure about there functions.

Good day, I would like to thank you for bringing back Espn as I am a huge basketball fan. Having said that, could you please look into which nba games you show, the la lakers and the Houston rockets are the most exciting match up in the semi finals yet only game one has been shown so far. Yet miami and Toronto has been shown 3 times, its a one sided series that was 3-0 at the time, how can that game be more important than 4 super stars competing. Even if theres is a bias to a specific team/match up could you please switch it up every now and then. I mean lebron James is playing yet we are forced to watch mid level stars. Please appoint someone who knows/cares about these small but significant things.

DSTV is showing programs that are disgusting for TV viewers and Premium paying clients like myself.

Dr. pimple popper is not appropriate and to show the program advertisement every 5 minutes is less acceptable esspecially when I eat in front of the TV and must then see the advertisement, I then immediately change the channel, but then sit with the picture in my mind.

If DSTV does not remove the program and advertisements, I will lodge a complaint with the Broadcasting Complains Commission (BCCSA) and I will make sure I will get the whole of South Africa behind me via all media possible such as social media (Facebook, Hello Peter, and all other means)

I payed for my dstv account in August and the wrong decoder was activated, which was no longer in use because we relocated from that address, and when I called in, multichoice transfered those services to the new decoder, now I made another payment for September but now my services are still deactivated I made a phone call to multichoice and I've been placed on hold For over 25 minutes for the first time and the second time it's over 19 minutes, I've spent a lot of money on airtime yet nothing has been done, when I try to make contact via whatsapp I'm communicating with a robot

Please refund my money the decoder and this month's subscription that I paid for and come collect your parts.

To whom it may concern,  
Reference: S041835987; IUC/SC: [protected]. 
I bought my decoder on the 31st of Agust 2020. I called for an installation company the same day. The following day the people from SCG SAKILE CONSTRUCTION GROUP, contacted me on minute's notice and came to install the dish and connection at about 19:30. 
After they had left I noticed an error message stating that there is a problem with the installation. I checked my account and everything is in order. 
I contacted the people on the 1st Sept, and no reply. The 2nd they promised to come and no reply. Today, he promised to come the afternoon after I had called him - but he didn't come. When I followed up this evening at 18:30, he said that it was loadshedding and they couldn't come out. 
I have texted, called and tried to contact these people and they don't want to contact me. He said that I must wait and that I'm not the only person.
After I asked again this evening he said he will come tomorrow evening. 
It has been 4 days without a connection. I am a long standing client at dstv, and this is utterly unacceptable. Now that they have the voucher they don't care. Wasting my time and money! No!
As a result, I will not deal with these people and I will not continue my association with DSTV. You can come collect your parts and decoder, I want a full refund. 
Melvin Lombard,
[protected]. 

I have a compact account with an xtra view with multichoice. On monday 31/08/2020 I called multichoice to ask them to clear an error code e148 on my secondary decoder, it was cleared and all my 3 decoders where playing. To my suprise on tuesday when I try to watch catchup my primary decoder gave me an error code e102 talking about pvr. I thought it will clear itself but nothing happened.

On wednesday 02/09/2020 the nightmare of my life started with this multichoice company and their incompetent technicians.
On the 02//09/2020 I called multichoice south africa to ask them to clear the error code e102 on my primary explora decoder. The technician struggle for quite a long time to try to get it right which he never get it right. He said to me did I ask my xtra view to be disconnected and I told him I never ask for my xtra view to be disconnected and how can I pay for it and then ask for it to be diconnected. At that moment my account was showing that I owe r806 which is due on the 28/09/2020. While I am waiting for him to try sort their mess out the call just ended and I don't know why. I lost him like that and my account was not fixed.

Same day afternoon I called multichoice again to clear e102. My account was showing I owe them r289 which was due the same day 02/09/2020. I was surprised and the lady who helped me said I requested the xtra view to be added on my account and the amount is due at that moment. I was surprised and got furious with multichoice and their technician to mess with my time and costly calls. How can I request to add the service that I already had for years and up to date. The error was cleared for few minutes after I ended the call with the lady technician.

Same evening I took my time and my airtime to try and ask them to fix their errors because they where caused by them. This time was showing I am owing r904 due 28/09/2020 which I never got explanation for it. This 3rd time now I had error code e48 on the other secondary decoder and same e102 on primary explora decoder the other secondary decoder was working perfect. The other lady technician who picked my call I told her what happened with the previous calls and this time I am very angry and I asked her I want to talk to her superior and she insisted to help me. She took long time and finally she came with the story that my account is blank she can't read anything, she will escalate the matter and she will hand my details to her manager to call me. I told her she must make sure that the manager calls me, and my service was still not fixed.

On thursday 03/09/2020 I called again and I was assited by the gentleman technician called langa something. Me and my husband we spend more than an hour with this guy on the call. At that moment the error code on both secondary decoders was e16 and the other e48 and the primary decoder was fine with all pvr function working. I asked the guy to assist me to clear e16 and e48, so he made me to switch off the decoders and removing the lnb cables and him sending signal and putting everything back together. He tried other methods as well which they never resolved the problems, when he see that he cant clear the errors he said to us e16 it appears on the screen because maybe the account is in arrears or it is a technical error which we disagreed with him because the problem was caused by his fellow 4 colleagues. Before he can help me to try to clear the error codes I asked him to speak with the manager because i've been waiting for the call and I saw he/she is not calling. He went to call the manager and she told him that he must take our details and she will call us after the meeting. Me and my husband we insisted to talk to her and the guy told us that she said she is in the meeting. The technician indicated to us the manager's name who failed to attend to us when we insisted to talk to her is lucretia. We further insisted to call her and he left us on the call for almost 20 minutes without coming back and we decided to end the call because we could see he is taking more time than before when he went to call her.

Why multichoice disconnected our extra view services which was already paid for? We are very much dissapointed by the multichoice service. As I am writting this letter my secondary decoders are showing new error code e148 both of them and my primary decoder is working and I don't know for how long is going to last. Since your system has recording facility, it is our expectation that you will retrieve all information related to this complaint and take appropriate actions which include, firstly restoring all services we have paid and compensate us back for the time lost on this services due to your incompetency. Secondly, we have spend more that three hours of airtime due to your incompetence, we want you to tell us how are you going to compensate us. Lastly, we want to know what action are you going to take to all your incompetent technicians who has created this unnecessary mess to our system. We want to make it clear that we are not going to accept that we should take our decoder to multichoice offices as suggested by your last technician. Your members have messed up our system online and in same way, they should restore it. How is the mess on payment discrepancy happened, you need to fix this. The current showing payment of r904 where does it come from, we are not accepting it. It is our expectation that you'll fix all these. Bill us correctly, why should we pay all mess done by your own people. Please take note, should you fail to resolve this within 24 hours, we'll take it further including exposing your poor services.
Our contact : tahlita dithuge email [protected]@yahoo.com ; [protected]
Abram dithuge : email abram. [protected]@ymail.com