MultiChoice Africa / DSTV
Reviews and Complaints

I haven't been subjected to a level of incompetence like the torture that i am currently being subjected to. Called in yesternight asking for a simple assistance to deal with an error message. In a speed of a lightning, the mediocre consultant managed to duplicate my accounts and i am currently owing R4165, despite being on price lock. Every consultant i had the displeasure of calling since then recited a phrase of escalating the issue. I haven't been able to watch TV even as I write this frustration. The consultants this morning are still escalating the problem. My loyalty is being tested in a mediocrity manner. As if it wasn't enough, there's is no number to call when frustrated by the blatant incompetence.

Several times incorrect debit orders requested on account. Callcenter explained and give excuses but the impact on this is greater. RD on accounts and bad credit record at my bank. No debit order authorization for Multichoice to debit account. 2 packages on account-Holiday package activated for 4 days and incorrect premium calculated. Premium for R920 calculated to R2400. This is not even close the correct premium. Then Multichoice already done debit order run and can not be stopped

My service has been suspended even though I made payment on 31/08 I have contacted the call center and was told to send the proof of payment. I have sent it and still no service. I spoke to Sibusiso and Nandipha I refuse to pay reconnection fee my subscription is R249 and insurance R20 and I received an SMS to pay R335. Please explain.made payment of R280

We have had it with DSTV. We have two self catering houses with companies renting during the year and then holiday goers in December. Since last year we have had endless problems with payments not being allocated correctly and our services just being suspended even though we make our payments with amounts confirmed by DSTV before the due date. In January this year we went to the DSTV office in Vredenburg and one of the consultants assisted us. After hours off reconcilliating our account as well as a lot of reversals of over payments and yet again another payment of R1429 we were eventually told our account is reconciled and definitely does not reflect any outstanding amounts. We were given a monthly amount to pay and assured that all our problems were sorted! Hahaha - what a joke! On the 11th of August our service was yet again suspended! This is just done with no sms or email beforehand as a warning! Yet again we sit with red faces infront of huge companies who rent from us because they do nit have any DSTV to watch! Do you have any idea how humiliating this is for someone who always pay their accounts on time. Yet again we went to the Vredenburg office ti find that the consultant who helped us no longer works there...so there the whole fault finding process starts again! 3 hours later we were informed that the consultant mistakenly didnt add one month's subscription when he reconciled our account. What? What do you answer to that...how do you try to understand that an amount of December last year would only show in August this year as outstanding after an account was reconciled in middle January? No this is not acceotable - this is not how you operate a business! Someone is stealing our money somewhere. Needless to say we had to pay another R741 before our services wete reconnected and our renters could happily watch their DSTV which we pay for. And wow the monthly amount for DSTV is not just R1577 as given by DSTV it is in actual fact R2100 with all the extra payments we make! I honestly hope this complaint will reach the correct Manager! Iit is high time that another company opens its doors as DSTV has the monopoly and have no competition this is why this is happening!

I'm not happy with the service I'm getting at multichoice, I asked for my service to be downgraded and paid for that service sadly now my account has been stopped and I'm being told I need to pay reconnection fee at whose expense because i paid and asked for a downgrade. What I fail to understand is when i upgraded in December it was done within hours but downgrading takes a month?

What an inconvenience...

Kind Regards 

Gontse

[protected]

My newley installed DSTV setup has been giving problems. So I have been trying to get a hold of technicians to come and fix my problem and so they said that they would come and fix the problem today after 2 pm. I decided to take the day off at work since we had an agreement. The technicians ended up not coming. This has been going on for 2 weeks now. I'm starting to hink him of cancelling my account since I'm paying for nothing.

Good day

Since I applied for a dstv price lock package on the 18 of july 2018 on my partner's behalf as the account is in his name but the money will be deducted from my account
I have sent all documents that were requested from me but amazingly they only received my partner's documents mr v xokiyana i'd [protected] and dstv account number [protected] and my i'd number is [protected]
Everytime I call to check the status of the account... My documents haven't been received over and over again i've sent those documents and have sent them and have sent them but they are still not being received
This is very frustrating and upsetting

G. L Moiloa

Hi

Please can you advise why do you dubb the movies from Hindi/Tamil to English?

Can we not read and watch at the same time? By dubbing the movies or series you actually ruin the movie because all the voices are different and IT DOESN'T SOUND Right.

So please explain why do you dubb the movies? I rather watch toptv because they give you the option of weather to watch in the original language (Hindi/Tamil)with subtitles or in English, WHY CAN'T YOU DO THE SAME?

A.Samuels customer no. [protected]. Ive just about had it with Dstv n there service delivery, its been many months that I've had a problem where by i pay my acc. But it does not reflect or it does but only in my box office acc. I've spoken to countless ppl in your service delivery to fix this problem n every month they assure me its been fix, just to find my dstv cut again n again n again every month. Last month i was told that my residential acc. was not set as my default acc. n that it has now been fix but yet again today my dstv gets cut. Is it just me or do you have a bunch of retards working in your service delivery room or is it that your system is so messed up that they dont know how to fix this problem? Im redlined and im considering canceling my dstv for good n just go over to Netflix because you pepeol reali don't care about your customers. This problem can go on every month n be fiex every month after i waist time n money to call n hang on a line for you to find the problem...i dont get my money back! Dstv got my details let hope i get a response.

I was a keen viewer of the windeck series on ETV. We reached the climax with the star Kiluanji proposing to Anna Marie on a plane, while Victoria and Henda continued planning to rob the home of the Vos's. Next day the series was taken to old episodes which we had already watched, I thought it was just a mistake, unfortunately since then Windeck a beautiful Angolan series has not been aired. Why? May we please see how it ends. I am a disappointed viewer from Zambia.

DSTV service is pathetic. I called to change my debit order date multiple times. I have requested for my method of payment to be changed as dstv is not able to debit my account and then proceed to disconnect my service. This is unacceptable, i have to go through days of no service and still liable to pay. I will be canceling unless someone knows how to do their work, I can't be inconvenienced due to incompetence.

I used the self service SMS number and checked my account for any amounts owing and it showed none also showed next payment due next month as payment was received for this month already I then called customer care to verify this and was told yes payment was received and next payment is next month..bear in mind my date for debit order payment is the 26th of each month..
I then drew out the money I had in my account and today I get a SMS saying account was not debited for the month and will be done tomorrow..
Get your damn system sorted out and perhaps send your consultants for training or how to read the system..
Your stupid error has now cost me time and money I don't have as I took the info your agent and system provided and drew out my money from the bank
Now I must go get money and make a deposit just so you can debit me tomorrow and to top it of the SMS came so late.
Catch a damn wake up multi choice as it is your programming sucks big time I just can't wait to get out of this price lock crap and move onto something better especially after this debacle

I am responsible for the payment of my parent's DSTV account, therefore the debit order comes off my account on a monthly basis. This arrangement has been in place for over 7 years. Last week my parents DSTV account was suspended and upon enquiring of the call centre as to why this was the case, we were informed that there was an outstanding balance on the account of R2300.

I could not understand how this could be the case as I have always had a debit order in place for this account and consequently could not have any, let alone a balance of R2300 owing...

Upon calling the call centre 3 times I was finally able to ascertain that there was a system error on the part of DSTV and instead of debiting my account every month with R799 + R35 for the decoder insurance, they were in fact only debiting my account with R735. This error apparently occurred for a period of 15 months and consequently along the current month subscription was now R2300.

Needless to say, I was astounded that a company as large as DSTV could make such an error and not identify it sooner than 15 months and then simply proceed to cancel/suspend the DSTV subscription without properly trying to rectify the error with the customer concerned due to this error not being the fault of the customer in the first instance.

It is grossly unfair to now expect the customer to pay this additional amount which was short-debited each month. Whilst I have no objection, to having to pay the higher premium going forward it is contended that the short payment of R1, 500 should be written off due to it not having arisen through any incorrect action on the part of the customer but rather a long on-going system error on the part of DSTV/Multichoice.

I await your urgent feedback in this regard as the next debit order of R2300 is schedule to go off my account on 1 September 2018.

On the 31st of July 2018 I made an EFT payment twice into your account due to technical problems with my bank.

I requested for the one EFT (R509) payment to be reversed back into my bank account ASAP.
I attached my DSTV and bank statement as proof and that's where all my troubles began. On the 2nd I received the R509 for the EFT.

On the 1st of August 2018 my account was debited and I reversed that with my bank since I had already made an EFT payment on the 31st.
My services were disconnected due to non- payment. I sent numerous emails trying to get this resolved and my reference was #3346, I received different "technicians" who were clueless as to what was happening, I was told I owed different amounts but no one could tell me what they were for.

Today I went to my DSTV account and found that I owe R803, why am I owing so much when I'm on a DSTV compact Plus package which is R509. On my DSTV statement the is a R410.48 reversal. Where was this amount reversed to because I don't have it on my account. I only have the one EFT reversal of R509 and debit order of R509.

I am super frustrated and angry at the incompetence multichoice staff has shown on this case and I'm ready to lodge the complaint with the ombudsman.

Every month when we pay the DSTV account, for some reason we have difficulties with the cable or something. We normally spend more time calling the customer service than watching TV. We asked for someone to come out and connect the cables properly for us and was advised that we can do it and they gave us a guideline over the phone. however when the phone gets cut off nobody calls us back but they also don't send someone out to fix the problem. I am really upset about this because I pay a lot of money for no service at all

After writing all this I wish someone would attend to it. Since the increase of subscription fee I have made my monthly payments promptly. To my surprise I was told that a different amount is due this month, I have called the call centre for this to be resolve, however it was not resolved.
I have attached all my proof of payments to this email address [protected]@gmail.com.
Alternatively please provide me with any other form of assistance I would get in this regard.

I have reported fraudulent Multichoice payments prior to this (June 2017) but have had R599 deducted from my account on 22 August. Ref M-choice85955595. See attached screenshot.

I did not authorise this payment and want it returned with the R18.50 service fee.

I pay R474 to DSTV every month, client ref [protected]. Why do I pay DSTV and Multichoice?

Karen Senior
[protected]@karensenior.com
[protected]

Why is no prior information given to Easy View subscribers that as from August 22nd 2018 DSTV will no longer broadcast SABC 1, SABC 3 and E-TV in South Africa. Because that is the current situation that as a subscriber I find myself subject to. No explanation, no prior warning, nothing.
If you go to the DSTV news website on the internet, these channels are still listed as broadcast to Easy View subscribers. My subscriber account no is [protected].

Good afternoon.

On the 13th of July 2018 our DSTV service was off (again) - so I made a payment of R919 to try and see what is going on (this is the amount reflected on the DSTV App as being outstanding despite a debit order). It then contacted DSTV through FB Messenger and was told that for months our payment has been credited against someone else's DSTV account. We have been trying for 15 years to get this sorted out and that was the absolute final. So I told DSTV through the FB messenger to cancel our premium account and refund me the payment that was made. It was confirmed that a payment was indeed received and that it accidently went off against a Mt vd Merwe's account - our account is Nakkie Pike [protected]). I was told the refund will take 7 days and I submitted ALL THE DOCUMENTATION requested - ID, Bank Letter, Proof of Payment - EVERYTHING. Then the REAL chaos started - I started querying why I hadn't received the refund and suddenly I get different answers from different places - every time it is a new person with a new reason and a new request for documentation I have already submitted. This absolute incompetent administration system and a clear lack of communication between DSTV employees were the main reason we cancelled in the first place. I am being lied to about when the refund will take place, one person said I will receive a refund of R1088 - the other says I need to provide proof for some odd R500 payment made in June (where that comes from God knows) because I simply want the R919 I paid on the 13th of July - the same day our Dstv was cancelled, and such cancellation was confirmed. This is not only completely unacceptable customer service, but it is absolute unethical business practices since there is clearly different promises made by different employees. I expect the refund to be processed - and I am certain you have the capability to track all conversations from [protected]@gmail.com, anne.[protected]@sasol.com and FB Messenger Anne van Niekerk-Tromp that includes all the information and all the bloody documentation I have had to submit and submit and submit.

Date of incident:27/07/2018
Client Number: [protected]
Full Description: I accidentally made payment to my DSTV account, and requested a refund that very same day. I was told to sent my send Proof of payment, Bank statement and ID which I did but till now I have not received that money. Im told my account number, the one I make payments with every month apparently does not match with my ID. All I want is my 4500 returned back to my account. Its been a month already and this has been dragging.