MultiChoice Africa / DSTV
Reviews and Complaints

the service was disconnected due to balance R851 which we have no flipping idea how it got there while the account was being paid and due to incomptency of dstv staff and stupid online rservice that gave incorrect information that was lsupplied to us put us in this ridiculous mess that could have been prevented. Account [protected] I need the calls that was made about this account July and August because I clearly remember being told by a lady that the only amount that was due on July 2017 it was R250 which was payed as per your consultant and also a call made to inform that the account holder is no longer working can a debit order be stopped hence it is busy bouncing or any new payment arrangements can be made but your consultant advised me that it was fine even if we make the cash payments. Also no call was done to notify the account holder about the balance? [protected] Grace, can someone please call me having the call records and to hold the incomptent consultancies for that outstanding balance

For the past 3 weeks I have no extra view and yet paying for the service! Have phoned now (all at my cost and between 10-20min each time) three times, spoke to a manager and still nothing. Absolutely ridiculous! Terrible service! First my debit order was deducted wrongly...then my service suspended...now more money deducted that my actual monthly debit order! Who is in charge of your financial department? Has no clue to what is going on...and here I am sitting with poor service!

I am the premium dstv exploration price lock. The exploration does not not catch up.I have made numerous calls to Multi choice.I was advise that my qeury is referred to price lock division.even to date a year late I'm still not getting catchup. At some point was advised that I shld call the installer of which I did. The installer advised that he is still waiting for LNB to be delivered otherwise I had to pay for a new LNB.I advised multi choice again was advised that my matter will be referred. Later was advised that my warranty has expired.I feel robbed.unfortunately I don't know channels to cancel this contract.multioice failed to deliver as promise and I believe it is a breach of contract.

Good day Sir/Madam,

I would like to lodge a complaint about the poor service and the predicament DSTV put me in. On the 12th August 2017 I received an sms that reads “Your subscription is up for renewal. To continue your entertainment for another year, we’ll collect R 3835.83 from your account on 15/08. Happy viewing!”

Then, on Monday I called DSTV to object their collection order, since the amount to be collected was never discussed with me. The reasons I objected their imposed R 3835.83 was that I had other installments to run, but this money taken by them affected my bank. I missed on paying my bakkie with MFC because of DSTV, and now I have an additional month to finish the installment.

Now, I have a problem with other additional charges incurred due to unavailable of funds, because of the company’s negligence. I have a proof of what I have experienced and am still struggling to restore myself. Now, your company wants me to pay for R747.50, I cannot make any further payment on my viewing, unless DSTV come up with a plan how to restore the records of my accounts.

Recourse: I want DSTV to take full responsibility of what I am going through, because even though I have managed to reversed the money but I am suffering from the mistakes.

DSTV HAS INTERCEPPTED MY LIFESTYLE OF LIVING NOW. THEY MUST ATTEND TO THIS MATTER, I HAVE COMMUNICATED THIS BEFORE WITH ANOTHER CONSULTANT AND PROMISED ME TO RECEIVE A CALL FROM MANAGEMENT THAT THEY MAY FIND A WAY TO HELP IN THIS REGARD, BUT TO NO AVAIL.

I hope hearing positive feedback from DSTV management.

Unhappy customer,
Goodman Segage

We have bought a Explorer 2 with installation on 1 May 2017. We were told to get an accredted installer. We have been unsuccessfull as none of the installers were prepared to go out. Meanwhile we were at the N1 City branch where we were insured an installer will come out. We have phoned several times. Last call was 29 Aug 2017, ref [protected]-I79. Palesa insured me that we will have an installation by the end of that week. It has been 2 weeks since and once again no installer contacted us.

Good Day,
Acc/ID No. [protected]
Amount : R1, 616.96
Paid on: 25 Feb 2017

I am a DSTV (Mulitchoice) subscriber and wish to bring the incomptency of staff to the attention of management. My services has been intermittently interrupted since August 2017 - due to a problem with a payment that was made at the Multichoice Kiosk during February 2017. According to Multichoice, payment was reversed - due to a technical fault with the Self Service Kiosk. I have on several attempts submitted proof that this payment was successfully debited from my bank account and have emailed various people within Multichoice bank statements, etc. We have even gone as far as speaking to the Line Manager, Sean Ekelsten at Cape Town Branch as well as Call Centre Team Leader, Xolani Ntombela including various call centre agents. But to no avail...I don't think the staff at Multichoice is very competent is fulfilling their obligations towards the company. I kindly request an urgent response to this query.

I am a compact subscriber and why is it that dstv has shuffled the sports channels? Last season i could watch most of the Champions league games on compact but this season I'm only limited to one game on SS8. This is not fair at all. How come Premium has so many sports channels, yet compact has less than ten channels of sport ."DSTv is thieving'' Trying to make everyone subscribe to premium.Whoever"s idea it was to shuffle the channels ...Stupid idea man . This daylight robbery of DSTV is not working for me. And to top it all off, dstv promised a whole month of all the sports channels in September if you stay connected until 10 September 2017 and i ve been connected yet nothing has happened

Hi I am a dstv premium subscriber. I cannot understand why as a subscriber we pay such high fees and then on top of that every channel has such frequent and lengthy commercials. I can understand if your channels were free but they are not. It is more frustrating to watch channels on Dstv as opposed to enjoyable. Please look into this. I am not the only frustrated subscriber.

Ek het op 16 Aug 17 geskakel om debit order te verander na 3de party rekening. Toe ek mail oop maak is dit 'n ingevulde vorm van 'n ander klient. Kry toe vorm op dstv site vul in en stuur toe die 21 Aug 17 @ 10:49 die vorm met Id en bankstaat en kry toe die ref 9133160. Om 12:02 stuur Boitumelo Motsoikha dat hul die smart card en Id no soek. Om 18:47 stuur ek die besonderhede deur. Op 22 Aug 17 @ 8:36 kry 'n mail van Warren Lewis om te sê die besonderhede is verander. Die 1ste Sept 17 het daar geen debiet order van my Fnb rekening deur gegaan nie ook nie by my man se Absa rekening nie. Ek skakel toe op die 4 Sep 17 die kantoor en vra hoekom dit nie af is nie, die dame sê dat dit wys dat die debiet order wel betaal is en dat ek na 7 dae weer moet skakel om te luister of die debiet order nie gestop is nie. Die 5de Sep 17 skakel ek weer omdat ek nie kan verstaan dat dit wel betaal is en daar het niks by my of my man se rekening afgegaan nie. Die dame met ref 5301483i87 sê vir my dat die betaling van 'n Absa rek eindig met 2290 af is. Ek se vir haar dat dit 'n FNB rek moet wees wat eindig 2290. Ek sê vir haar dat ek 'n mail gestuur het met 3de party vorm, ID en bankstaat en dat iemand dit verkeerd gelaai het. Sy vra toe vir ny om dit weer vir haar te mail na manoko.[protected]@multichoice.co.za op 5 Sep 17 @ 14:51. Daarna verwys sy dit na haar supervisor. Sy sê toe vir my sy verander die rek na die FNB no en dat die debiet order op die 6de Sep 17 sal afgaan eb dat my dstv rek nou in krediet sal wees en dat hulle gaan vasstel van wie se rek dit wel afgegaan het. Op 7 Sep 17 sien ek dat dit nogsteeds nie afgegaan het nie. Ek skakel toe weer en praat met Ntabeseng @14:50 Ref 5301483i92 wat dit ook nie vir my kan uitklaar nie. Sy sê sy gaan dit verwys en dat hulle my gaan terug skakel. Lee Marvin skakel mu toe 15:10 ref 5301483/93 en vra of hulle die debiet order kan aftrek en dan as die ander betaling nog by die einde van Sep nog daar op is trek hulle nie 'n betaling af nie. Ek sê ek maar nou eers met my man praat, want ek is nou bang daar gaan dalk nou te veel debiet orders af. Vandag 8 Sep 17 skakel ek weer en vra om met Lee Marvin te praat toe word daar vir my gesé daar werk nie so persoon. Ek praat toe met 'n man en sê vie hom hulle moet maar die debiet order aftrek sodat ek weet ek is op datum betaal uit my eie rek. Die persoon sê toe vir my omdat die rek op datum betaal is kan daar nie nog 'n debiet order afgetrek word nie. Dit kan wel gedoen word as die ander 1 gestop word. Hy sou toe vir my uitvind en voor 19:00 na my terug kom. Wat nie gebeur het nie. So nou wil ek weet hoe het elke persoon 'n ander storie as ek skakel? As my DSTV afgeskakel word agv personeel wat nie hulle werk kan doen nie dan gaan ek nie net ongelukkig wees nie ek gaan dit verder neem.
Ek is 'n klient wat net haar rekening wil betaal ek hou nie van skuld en wil my nie agter raak met 'n betaling nie. As ek by Saterdag 9 Sep 17 by 14:00 nog niks van iemand gehoor het nie gaan ek dit verder opneem.

Die rek is op my man se naam.
JJ Kriel
ID [protected]
Smart card [protected]

Mev SA Kriel
[protected]

I contacted the Randburg branch with regards to a late payment in 2016. The agent told us that there is an arrangement on there system until the 15th every month. We have been paying our account every month any date from before the end of each month to about the end of the last day of the first week of the new month. Up to now it has not been a problem but this month they went and cut our services on the 7th. When we phoned in they told us the system does show any arrangement. And any arrangement must be made monthly. But that does agree with how we been paying each month for the last year. So why now? The the sms we received said we must pay R959 to reconnect but when we phoned in it changed to R990. They couldnt give an explanation. We really not happy about this as the staff including the supervisor were not really interested in what we had to say.

I made payment to multichoice on the 25/07/2017. I used services provided by mutlichoice to make payment ( PayU- online payment).
The payment went off my account successfully, they have suspended my serviced advising they are not able to allocate payment. I have sent them proof that money went, bank statements, proof from the bank that the transaction went off.
multi-choice is still insisting that the proof is not sufficient .
Because the payment was made via payU the documents I provided to them is all I can obtain

2016 July Multichoice contacted me and said that I qualify for Explora, they delivered it at my home and I contacted a installer to install it.The installer on my instruction then cancelled my previous package at multichoice over the phone, whilst doing the installation of my explora.I then asked to use the small decoder as extraview for my son on another TV, as extra view was included in my Explora package.At the end of 2016, I had several problems with my bank, and this caused a failure in payment of the debit order, I then paid in at my local SPAR, and at the end of JUNE 2017 I was up to date with the R 1 100-00 payments.Now I get this info that I am in arrears of R 8 337-81.After several e-mails and phone calls, to be exact R 120-00 airtime, this account is not fixed, because the people at Explora say that they will contact you within 24 hours, that was two and a half months ago, my services are cut now, because I decided that if they don't contact me to fix this account, which is not a mistake from my side, I will not pay anymore.This caused me now to have a bad credit record, and at this moment I am considering to take this matter to Hellopeter.com.If I don't get satisfaction after this e-mail, and re instated service, with a arrangement to pay the correct amount that is in arrear now, I will be forced to take this mater to Hellopeter.I will then also rather go to live streaming and get rid of DSTV.

Ridiculous thieving by dstv/multichoice to use my own devices for zero return of provider services is disgusting!

Whereas facebook is free of charge, they store info/pics/comments... Multichoice charge exhorbitant rates with no storage of settings/taped shows/any info! Anything goes wrong with pvr - we lose everything!

Multichoice/dstv is number one worst provider ever! Wake-up before the proverbial wheel turns!

Time to hear your customers!

We have been paying DSTV every month on time. Our subscription is R952.
Most of our channels is not playing properly (the TV is blank and it's sounds as if that channel is scratchy )

My husband and i have phoned DSTV on numerous occasions and the consultants that answer the phone have been of no use. Everytime we need to buy almost R100 airtime and then our query still doesn't get sorted out. The call gets cut because our airtime runs out
The consultant does not even phone back.

I am truly disgusted with not only the service but too think that we spend so much money and they don't even call back !

This is unacceptable and broad daylight robbery. We are paying for a service that are not even getting !

Also DSTV need to give their consultants proper training because they are incompetent! To date we haven't received a callback and our channels are still not playing.

We have been a customer with dstv for many years, now receive this unprofessaionalservice.

Debit order was not cancelled for dstv explora after 10 calls logged, now we are paying fro PVR which we have, but paying for a extra subscription explora which we cancelled and don't even have the decoder, and this is not a small amount for an incorrect debit order - R1200.

All cusotmer calls logged in when phoning in.

DSTV customer number: 69 03 1244

For a company that advertise all over south africa, which can not even provide a professional service, is very shocking...now this will be the second complaint and still there is no response from DTSV.

I am battling since the 20th of Feb 2017. On the 2 of Feb I made a payment of R480.00 I did not phone in to down grade, so on the 20th they cut of the connection and I phoned in. I paid another amount on the 20th for not down grading, since then they did not allocate the payment of 2 Feb. I have even mailed prove of payment to the supervisor! Till today nothing has been done. Each fifth day I must phone in, each time it is R20 odd that I must pay. Who is giving back me my money for your guys that is not doing there work. I am really fed up now, I am going to tell the whole world now and see if there is no refund for me!

Please review this channel as the infotmation made public as news is not factual, objective nor accurate. The underlying tone is aimed at racial division and a clear mouth piece of a family currently under scrutiny. It can not be that a objective news channel openly defends a family that has been implicated in fraud and corruption and are under investigstion from multiple public society organisations. If you feel that your hand as DSTv are tied and you need a greater group action approach to raise the numbers of complaints about this channel, let me know and I will start a petition in this regard. The thing is that DSTv would not want the bad publicity coinsiding with a public call to petition necessarily, hence I am tabling a notion to investigate the legitimacy of this channel in question, measure it against broadcasting ethical standards of journalism and decide if DSTv would want to continue to give a propoganda based news channel a platform.

You have a responsibility towards the Citizens of this country to safeguard the public against false and deliberate propagandists agendas and be in tune to the sensitivity of our society at current and the escalating murder rates of grevious proportions perpetrated on innocent people daily and that these types of channels will blow the flames of discourse and put the country over the edge.

Do you civil duty as a responsible broadcasting house and audit this channel against an ryhical measure. It is bot listed as a comedy channel nor satire, thus the information propogated can't be allowed to inform the agenda of a highly suspect family.

have being sending same quires to DSTV for past three months and there is not even single person who is doing the right thing. DO dstv Contact centre have supervisor// Team Leader ?

I think there is someone who keep on making changes into our accounts reason is, how come different Agents tell different things while I'm looking for 1 thing

I must say this has been the Badest service I have revived ever in my life.

3 months no change . People just rush to reply to emails without understanding what’s it means or phoning to understand.

I have an Account [protected] which I request to be debited on acc ***8323.
I am also Third party payer to account [protected] from same account **8323

I check with you Call centre to confirm if Debt went, all say yes but my dad again for the 3rd month they telling him it is not and HE again Payed cash today (31.08.2017)

last two months same thing happened and he paid and I also paid and no one said anything about double payment.

Where did this money go because he paid cases and I also paid{ for mine and His} ( this was for last month)

[protected]:07:48 PM Payments (R682.67)

what’s the issue? because no one knows whys is debit for third party not going?

please team Leader in charge Phone me on [protected].

I was supposed to pay for my account ([protected]) on the 28th September 2017 and on that day in the afternoon I called the call center since I wanted to upgrade my bouquet and to have my payment date changed to the 4th October 2017 and was told that I needed to pay a certain amount which was to serve till the 4th and this I was to do the following day 29 Sept 2017. To my surprise on the 29th Sept 2017 when I was about to pay the amount due had been hiked by a R50 re-connection fee, since I was not prepared for such I decided to call multi-choice for clarity only to be received by this uncooperative lady by the name Melisiwe (between 1:05pm-1:15pm) who of-cause insisted I was to pay the R50 since services had been dis connected already. After insistence on the fact that I had been give room to pay on the 29th without re-connection fee the lady then promised to listen to the initial call (of the 28th Sept) she said she would come back to me in 2 hours but till then Melisiwe disappeared into thin air.
I need to be re paid the R50 I paid as re connection fee.

I had the most rude person speaking to me on the customer service line. I understand that her "system was not working" but not even willing to take my email and send me a statement once the system had gone online? Interupting me when u speak and telling me " no you interrupted me". The peak of laziness I feel disgusted at this service as I still have no confidence that my account will remain open after I paid my account bit still got a message on the decoder of payment. Words of wisdom to the rest of South Africa, rather let the local DSTV franchise sort you [censor] because the customer service is the worst ever! Mark my words, you will never ever receive recognition for customer service.