MultiChoice Africa / DSTV
Reviews and Complaints

I got informed that my services are suspended as per my instruction. I called Multichoice and informed them it was not me and they should fix the error .
I was informed that they got a request and if i want to re-instate i have to find a checkers or pick & pay and make payment. I informed the agent and supervisor that i did not request the cancellation an why must i pay the price for and error caused by multichoice. The answer is simple it want the service you must be punished because you requested the cancellation. I asked that they review the recording and get back to me as the customer cannot inconvenience because of a supplier error.
Still waiting
ref [protected]/I112

I paid my dstv R800 June, R750 July, R750 August...May it was off...disconnected...not on my side at the offices because I didn't have money to pay for that month...Now in June I paid and it was reconnected long before I got home to call or anything...no messages etc. July I paid again apparently R38, 00 less...oky that I know now...August I paid again R38. Less... Now last Monday it was disconnected. I tried to switch it on through self service...after all I did pay...no help. Same day I phoned in and paid R200 extra! So for August this far I paid R950! Just to watch some TV...she reconnected the decoder after I paid and phoned in for the third time. I then asked her to downgrade so we can just watch TV for the month because they still keep saying I'm in arrears...which I don't understand but ya! Today again I had to phone in to get it reconnected on extra/easy view. But I paid a whole package amount and extra. Who can help me sort this out please? Cause i still have to pay within the next 48 hours R114, , or it will be disconected again. All this d8sconections is çostiñg me R50, extra and I didnt even ask to be disconected. May month i did phone and asked to disconect it because i couldnt afford it...why do i have to pay all this costs for nothing...or no proper service?

Would like to know who authorised our account to be disconnected just before the biggest boxing fight in the world. We did not give instructions for this to be done and want to find out who is responsible for this. Every time we give a simple instruction to disconnect our primary decoder and connect our holiday decoder and vice versa we always experience inconveniences due to incompetent staff. Pinheiro. [protected]

My account was suspended due to unpaid account through a debit order, after the disconnection I then paid the account R780.00 via EFT and then called customer care for reconnection, I was assisted by Elvin Witbooi who reconnected my decorders and he requested that I should email him a proof of payment which I did. To my surprise after 3 days I was disconnected again, I then dialed *120*68584# to check my balance only to find out that my account is overdue with R479, 68 which shocked me and I then had to buy airtime to call the call center again to need further clarity in this regard and to ask for reconnection once more, this time I was assisted by Thandi, who promised that the issue will be sorted as a matter of urgency. I therefore plead for your assistance in these regards

Yours
Rikhotso GH

I logged onto self service on Saturday 12/08/2017 to upgrade from a Compact to Extra. During the upgrade I was requested to make the payment which I did not and opted to pay later. I then did not receive the additional channels. When logging into my account on Tuesday, I was charged the Extra amount still without the additional channels. I called in and spoke to Masego and Nhlanhla Thabethe who refused to look into the matter or requesting a journal for approval because I did not call to inform them on time that I do not have the channels. I have changed packages before and never had the problem of channels not showing and when this happened I thought the change did not happen. Can DSTV please tell me why I must pay for a service that was never rendered to me and why their staff refused to pass a journal for approval, Please. DSTV think they can just provide poor service and allocate people to tell me it is my fault their system did not upgrade my package and that I must pay them for their system fault. Where have you ever heard of someone paying for what they never received? This is beyond ANNOYING.

I have posted on 23 august a complaint about the explora I did not receive. Two days later, more calls to dstv and.to emails to multi choice. No progress. Take the courier service FedEx on because they gave the explora to incorrect people. Don't punish innocent people. Rectify the situation. I have done nothing as a client, besides been loyal and paying every month. Contact me please on [protected] PR [protected].

Dstv is no longer fascinating due to the repetition of programs, stories, reality shows and documentaries are being repeated and you no longer take the initiative to change your programs. We are paying for the same shows monthly, e.g scrubs you have been playing the same seasons for over 6 years. I am actually considering cancelling my subscription. My number is [protected] should u want to contact me.

My service was suspended beginning of June as I was sorting out some financial matters. To my surprise when I went to one of the stores I was informed that to lift the suspension on my account I need to pay subscription from June to date and they couldn't inform me as to why I should be liaible for viewing if the service was suspended in June. I need to make a payment however the amount I was told is totally unethical, I just don't see why I should pay for services I didn't get.

I have applied in July 2017 for an exploration which was approved. I requested that it should be delivered after 9 august when I have moved. On 11 august my service was activated. According to dstv I have received it. I am phoning almost everyday to find out where is my explora. According to the system I have received it. I have nothing. No explora, no dish, no cable, no lnb. You have deducted over a r1000-00 and I have nothing. Nobody can tell me where and his late was it delivered on 11 august. This is fraud on your side. Must I go to the news papers. Stop ignoring me. I have nothing. You can contact me on [protected] or [protected]. Please fire Clinton maduna at price lock who lied to me on Friday 18 august, when he said they will deliver on Friday. You guys steel money from innocent public members.

After price last year august, ive had endless problems with dstv. I have been a customer for years and never defaulted. Ive been overcharged which eventually i gave up and paid what ever they wanted. So i chose to make manual payments every month cos i know they will mess uo my debit order amount again. Now i still receive smss saying im in arrears yet apparently they did not mive my payments to the correct account. The solution i get is that i need yo phone them every month after payment to allocate the payment to my account. What rubbish! This is the worse service provider i have ever come across. I wonder if dstv even takes its clients seriously!

DSTV customer [protected] GE White
I have agreed to sign-up for DSTV pricelock explorar in January 2017.
Ever since every month has been a challange in terms of account account billing - my account is incorrect every month and to top this off Multichoice decided they will deduct their incorrect amounts via Debit Order - Which I did not authorise at all.

Up to date no account statement received to check the amounts they charge as not one month was it the agreed R 949.00 per month.

I dealt with Ricardo Baics Supervisor Customer Care Inbound who tried to assist me as far as posible but recently advised he is not in the "Billing Department" - so my guess he gave up ?

I want this account to be resolved and corrected - and I want a detailed statement so I can reconcile this. I want this debit order removed/cancelled as I did not give authority to deduct monies from my account. I want the correct amount as agreed R949.00 to reflect (on a monthly statement I do not receive)?

Frustrated by this matter for 8 months with no reply from a senior as requested several times.

G White
[protected]

Hi, I have an issue with your price lock explorer, I opted for explorer upgrading my PVR and this happened on the 24 February 2017 and it was delivered on the 6 March 2017, after the deliver nobody came to install it and I had to call for people to come and install.

On that note I call mult-ichoice call centre for help and they give me the installer's number for me to call but the numbers was not working at all. I told them but nothing was done. on 25March 2017 did debited my account an amount of R1989.00 when I asked they said is for PVR and explorer and I told them again that the explorer is not installed and not active so why should I pay for that. I reversed the debit order and pay for PVR premium account cash.

In April 2017 I called the multi-choice call centre on [protected] to ask for the installer and the account to be up to date but I was told that I must pay
R2500.00 first so that my account can be up to date and they start charging me after the Explorer was deliver. Since them I call them every single day to try and sort everything out but I did not succeeded, I even talked to different supervisors from Randburg and Pretoria but still nothing has been done.

On the 15 June I called the Ranburg and I talk to the lady called Basetsane MEUK and she told me that she understand and I am not supposed to be charged for Explorer Premium package services because it is not working, I must only be charged for the explorer decoder delivery and the monthly insurance because it in my position( an amount of R125 every month) which was fair.

Explorer was installed on the 29 June 2017 and that point I m on areas of R3800.00. Even to this day I still owe something that I never used, and multi-choice is ripping us lots money for the services that has never been provide.

So I must pay for something that I have not even used yet, and I have called 120 times, they say they will call back, but no one does. Its such a rip off.

In August 2015 I took out this decoder payment plan (price lock )with DSTV- Multichoice. Since the 1st day that I took out this contract it has been an absolute nightmare. I was never debited with the R849.00 as the contract amount and when I went to the walk in centre for DSTV I was sent from pillar to post being told that I cannot make any cash payments as my account must be debited. My account has never been debited and as a result the account became in arrears. I was called by a call centre agent of the Attorneys Blake and Associates on the 29th of June 2017 and offered a settlement amount of R3200.27 to pay the account in full and they said that they would send me a paid up letter as soon as the payment reflects because my credit record has been affected by this negative listing. I called Blake and Associates on the 5th of July 2017 and another call centre agent confirmed the amount which I then paid. I called them the 07/07/2017 to confirm payment had been made and they confirmed that the payment was received. The agent then informed me that they had made a mistake somewhere and the wrong settlement amount was given to me. This is not my mistake I believe as two different people gave me the same amount on two different occasions. The agent informed me that the account had been handed back to DPP- payment plan department and as they dont have any contact numbers I cannot speak to anyone directly. I called DSTV and logged a compliant and was told they would escalate the matter and request that the calls be listened to and call me back within 48hrs. That never happened. I have been sent from pillar to post for more than a month now and no-one wants to give me the feedback of this call and they also refuse to give me a paid up letter to send to the various credit bureau's that now have a negative listing for me. I was called By a Samkelo on the 18/08/2017 and told that he will personally look into the matter and call me today the 21/08/2017, what a joke!. I called DSTV and was told that he had gone on leave and will not be getting back to me. I was given these two ref numbers : [protected]-I 74 & [protected]- I 92, but everytime I call them they give me the run around. My Customer number is [protected] V Johannessen [protected]. I would just simply like the paid up letter as i need to clear my name, because I am trying to buy a house and they need this letter at the bank. I am desperate already as I am getting no-where. Can no-one help me?

DSTV
21/08/2017

Re: M. Swarts smatcard no. [protected]

Who it may concern,

In February someone from DSTV phoned me regarding the new exprora 2 . She
explained to me how it works and if I were interested. The lady and I were discussing
the Delivery and installation of the DSTV Explora. Also that when the Explora is
installed then only I have to phone them and they will change the one decoder of and
put the new one on. So that Both decoders weren't on at ones!

At that point I was sick and not even at home when they delivered the explora 2.
Not one of us signed for it. I just got it in front of my door when I got home!

Someone from DSTV phoned me and said that I have to install the decoder.
So 2 weeks ago I had the decoder installed after I was out of hospital.

Now the decoder is turned of because we have to pay this decoder from the
day it was delivered! And I have to phone and explained what happened.
They tell me every time that they will listen to the tape and will get back to me.
One day later its turned off again? Now it is every days problem.

I relies it’s a two year contract. But then it must start as soon as die decoder is installed!

I was paying my DSTV for years with now problem. If they keep on turning it of I will
personaly take it out in bring it back to you! Then I will cancel all my contracts with DSTV.

Kind regards

Mrs. M Swarts

Ordered DSTV Explora 2 decoder via OnAir TV on 13 July 2017. Finally received product on 25 July 2017.

The deal is for R119 pm including 'Virtual' installation voucher, 80cm dish and 25m cable. Known as OnAir Ultra deal. Reference number OA-[protected]-1. I Have been trying ever since to get the decoder installed between calls to OnAir tv as well as Multichoice. Gary Jacobs (Team lead/supervisor) at Multichoice promised to assist me and initially things appeared promising, but today, 18 August 2017, after contacting OnAir TV (Danielle) @[protected] as well as Multichoice (Alicia) @[protected] I am not comfortable with the fact that an installer has not been confirmed.

It's been a couple of months that I have noticed that I pay the full price of BWP 722.00 to DSTV Botswana although this is what I get:
1. Channel 102 was taken out
2. Channel 107 has now been taken out
3. Channel 108 has now been taken out
4. Channel 109 has now been taken out.
There was never a reason to why the channels were removed. Nor were we given the choice as customers to choose to pay for no channels or not to pay at all. For almost every Motswana who had these channels they have been ripped off for a couple of months as there was no consultation for them to know what was going on. All we do is pay for something which is not there, which is fraudulent.
We have the right to know what we are paying for. Not pay for so many channels which have been taken away.
Why didn't multichoice inform people that they would be taking their money for something which is no longer there?
Why didn't multichoice give people the option to choose to pay for the full bouquet which is short of so many channels (only to mention a few above) or not to pay as there was no communication? I wonder for how long this has been going on? Paying for channels which are not there without our consent? Taking money from so many subscribers without their knowledge? I demand to know what this is. As big as this issue is, I would like to know ASAP what multichoice intends to do to compensate us for the money that I pay for channels which are not there without my consent? I hope I will get my answer as I don't want to be pushed by lack of an unsatisfactory answer and seek help from the relevant authorities.

I was horrified when on Monday 14 August at 17h52, on the Comedy Central channel 122, you showed an advertisement for the Twisp electronic cigarette. This is quite offensive and honestly, this is encouraging young kids to smoke. There is nothing glamorous about smoking the Twisp device. Please withdraw this advertisement with immediate effect. If not, I will, as well as encourage as many people as I can to disconnect the Dstv

I have agreed upon the R99 pm special and have had nothing but problems since the installers hitec audio and visual, in Durban came to install the units. The very first day of installation the one unit had to be returned and swoped out for another, because according to the installer hitec it was multichoices' fault, only to have the same installer hitec return on another two accounts for a E143-4 error, the first time this happened I contacted multichoice to rectify the problem, wich they did, but it affected the other unit, we then called out the installer hitec who told me I should not contact multichoice as this throws out their settings and we should contact hitec when we have errors, Wich we did on the second occasion in presented the error again, we phoned and hitec only came the following day. Two days ago a error showed again wich is the E48-32 error with a picture wich flashes on and off continuously. We contacted hitec the morning of 10th of august as this happened at 8.30 a.m and was told a technician will be sent out. We then contacted hitec again on the morning of the 11th and the 12th and later on the day of the 12th... and as yet have had no one show up, this service of your service providers in installation is unacceptable! The frustration in the appalling service from hitec audio and visual is not only frustrating but unacceptable! It is very co incidental that both these errors are also installation errors!Very frustrated and unhappy customer!

I am still having the same problem I have indicated to Dstv on the 6 August 2017 about this message appears on my dstv E48-32 on my other extra view decoder with smart card number [protected] which other channels are not playing especially channels 161, 200, 403, 203 but the rest are playing when switch to them and on smart card number [protected] I do not experience this problem
I was promised that my quiry will be resolved with in 24 hours but nothing was resolved up until to this date and subscribing client of Dstv I derseve a better service from your company therefore once again request that this problem be urgently resolved by your company please

I have received the attached picture of the cartoons"teen titans go" from my sister, apparently a lady saw this in the morning from the tv. This is inappropriate for our kids please make sure this is banned please. Please get back to me with the solution for this. I am so heartbroken. We can understand whena teacher teaches them in life skills class but it is so not on for the kids to see this actions. This is explicit sex