MultiChoice Africa / DSTV
Reviews and Complaints

I have been subscribing for DSTV Compact since February. And through out I have been watching the same movies, shows, series and listening to the same video songs. How long does it take that you change the line up. TV is now boring just the same no TV. Can't you at least try to improve the movie even on cartoons, how can my kids watch Tom and Jerry for 4 hours and it is a repeat of last week episodes. Please Multichoice do something about this issues.

My husband bought me the Explora 2, about 2 or so months ago. Since day one, I have been having problems with the Explora 2. It seems that the times set on the system and the times displayed on the menu’s, are not the same. Meaning that once I set something to record or set as a reminder, about 30 minutes later, it would only start recording or take me to that channel, for the reminder. The times are all wrong. I have had DSTV people at my house 3 times already (and they broke my wall, trying to get to the cable socket in the wall) and I have been to the Multichoice offices also. Including calling the help-desk (reset and restart each time) for advice aswell, on several occasions already. I am highly pissed off by all the above said, seeing as I am paying a huge amount for this service each day, but im not getting what I have been paying for! I was told by the help-desk each time just to do the channel scanning and then reset the Explora 2. Once I went to the Multichoice offices, two separate people helped me. The first person (lady), told me that my switch is not needed and that she can fix my problem, if she empties my internal hard drive (meaning delete all my recorded movies). I recorded her saying that on my phone. She then called another man over and he then just did a few things and said that the Explora 2 will be ok now. ITS NOT! I want Multichoice to give me a BRAND NEW EXPLORA 2, immediately! Im not standing for this constant running around and wasting my time and money on things that is supposed to be working properly. You may contact me on [protected] – Mrs Marianne Gao

My DSTV explora was installed +/- 1 year ago. In addition to the explora I also have a single view HD decoder for the extra view functionality. Yesterday(09/08) evening I notice that the extra view was not working and called the Johannesburg call centre. I was kept on the line for >15 minutes after which time the call centre agent said she could not resolve the issue and that it will be escalated to the extra view department. Their turnaround time would be 1 hour. Until this morning 08:45 I have not been called by them. After ending the call with the agent I received an sms to rate her service. I gave a score of 2 out of 5 for poor service. I received a second sms asking me for details to which I promptly replied giving details of the problem encountered. Until this morning 08:45, I have had no response. Does DSTV really take customer service seriously ? Don't make promises you can't keep.

In april my decoder had an error I called multichoice they checked the decoder they told me it is broken I need to buy a new one.in may I did not pay the decoder because it was broken I was not using it. June I bought the new decoder I called to activate it and they I paid for it. June, july and august but on the 7th august dstv suspended my new decoder when I called them asking why they say I must pay for the broken one. They need 450 why must I pay for the suspended broken decoder while they told me to buy new one and I am paying for the active new one. I do not owe them anything the broken decoder is not usable I never used it since april I never asked them to activate it and I was clear with the consultant that I am using the new decoder because they also confirmed old one is broken. How can I be charged for a suspended dstv on the broken decoder that has not been used for 4 months but the new decoder that has been suspended is up to date.

Gud eve i went to multichoice dstv offices in oak street somerset west just after 4 i was waiting my turn in line and lady i think she was in charge came to check for what every one was there for i told her weve been at their offices last week to change of ownership we had an avvidavit stating we bought the explora decoderon fb and were were unable to find owner as we found out owner went overseas manager said weould come in but when we arrived he apologised and said it changed he wont be able to help us we need to try and find the owner we left and my husband being a policeman asked his friends to help search for this lady it came ro our attention the lady which we bought it from was only selling it for a friend she fpund the friend and friend signed neccesary paperwork needed for change of ownership i went to the oak str offices after 4 she asked one of the 3 ladies who gonna do the owner ship and angelique said she would do it angelique strugglwd with something and asked her co worker i didnt get her name but she had braids in hwr hair she asked wheres the smart card i told her we bought it just like that from previous owner which se replied we needed an affidavit i told her but last week your managr said we cant be helped with an affidavit i then aearched in my bag which i found an affidavit of the 26 july 2017 which da lady with braids replied its not gonna work it needs to be todays date i then proceeded to tell her but i now think shes just being difficult because its not even older than 3 months and ja she dont care i asked my son to stay in the shop as i was going to get a new affidavit with todays date they were moaning the whole time about the time look at the time close the doors its late but on the door it atated till 5 i came back at 4h52 which they asked him to leave as their systems shut down at 5 which then they wont b able to assist me and making accusations against me infrknt of my son sitting their and hearing everything they saying my handwriting and the handwriting looks the same so what are they implying that im forging details of prwvious owner how dare they the workers tarnish me like that they dont know to what extend we went to get the ownera details im livid at present Mrs Lisa Visser nee Adams [protected] dstv account nr [protected]

I'm deeply disappointed

I was a DSTV compact subscriber until I was disconnected on the 7th of July for failure to pay my account. On the 25th of July I called the DSTV requesting to be downgraded to the DSTV Access package as I could no longer afford to be on the Compact package. The call centre agent continued with the downgrade and told me to pay R208 in order to be reinstalled (R50 installation fee included). She then confirmed that my next payment is due between the 25th of August and the 2nd of September. I paid the R210 that very same day of the 25th of July 2017 and I was reinstalled and moved to the new requested package.
Today on the 8th of July, 12 days after my payment and reinstallation I get the shock of my life upon switching on my DSTV. I have been disconnected and told to pay R156 to be reinstalled. How am I billed twice in a space of 12 days is beyond my understanding. Upon calling the DSTV call centre to rectify this error I could not be assisted, instead I was bombarded with excuses that made no sense. I'm unemployed and every cent counts, MultiChoice don't care about the damage they are inflicting to their customers. I'm very hurt and disappointed please assist.

Hereby with my contact details:

Full name: Mmule Charlotte Motsepe
Cell no's: [protected]

It has been almost a month since I applied for an explorer I get kept in the dark like a mushroom. I have been a premium subscriber to multiChoice for 14 years I have complained by phone and on Hello Peter but still my complaints seem to be falling on deaf ears one would think they may just get a spring in their step and sort me out. But alas this is what happens when you have the monopoly you don't give a damn because where does one go to. Uncapped internet is starting to look more attractive and will cost less maybe that is the route to go

Hi live in Windhoek, Namibia. My DSTV subscription is the most begrudging payment I have to make each month. Mostly because I want to watch sport and DSTV has the monopoly on that.. Added to that, Multichoice has nou decided that the only place you can make you payment (in person) is at the ONE multichoice office in Windhoek. This means that you now have to sit n a line for countless wasted minutes or even hours to pay you monthly subscription. That's if you don't have a debit order which is why what I suspect Multichoice wants you to do so they have an even bigger hold on you.
Furthermore, the service centre is an absolute inept service!
DSTV itself is showing less interesting shows, whilst charging a ridiculous fee in order to watch Rugby and Cricket which they won't put in the select bouquets..
DSTV is the really the most monopolistic pathetic service in the world! Making us users idiots for still using it!

At 20:25 on Friday 4 Aug 2017 we are watching Discovery Family Channel 136 and you put the add of Ghost Shell on where two woman are kissing while my 2 and 6 year old children are watching with us. This is inappropriate and u advertising a PG16 on a family channel. ? This is a family channel and we don't watch the other nonsense. One would expect more of DSTV and the family channel created.

I have made a payment to multichoice on the 31 July for my Walker device subscription. Now my service is suspended & they first want proof of payment that it has been paid. I don't have facilities to send them the proof of payment at the moment. I have spoken to Sifiso at the Bloemfontein branch (manager), but he is of no help. See attached the proof of payment

For the past four months multichoice is deducting R1048 from my account and not R949 as agreed. I have reported this to the call centre on three actions and overtime I am asked to send bank statements which I have done. And that is where it ends, nobody replies or responds to my complaint. I have spoken to both Samukelisiwe and Nelisiwe Knanyile and neither has bothered to respond to my emails.

I don't know what else to do other than to seek legal help.

Thank you
L D Esterhuizen
ID [protected]
Cell [protected]
email [protected]@thrifty.co.za

I am really very disappointing as I bought a DSTV HD decoder from Ackermans almost 10 days ago, they notified me to phone the following guy to install it for me Sipho Sibuyi [protected] I phoned every day and just telling me we are on the list for the day and every day the same excuse. I bought the decoder with installation because its easier now its still not done, I required an Explorar and they could not assist me so I took the HD decoder, this is really a problem.

Can one of your installation guys please assist me

Corelene Kruger
[protected]

Decoder number P600282152
smart card [protected]
[protected] TJ Widdows

R2000 paid to Multi choice Africa account on 1 July 2017 and it has not been allocated to the decoder account.
Reference on the POP was [protected] Widdows

The account keeps getting cut off so I had so go on line and pay with my debit card.

Either credit the money to the right decoder or return the money that I paid

Gillian Eames Cell : [protected]

I did not receive the Dstv premium magazine this month. I have been a loyal subscriber since 1994. When I phoned to find out, I was told that all customers have received an email to inform them that the magazine was discontinued. I was not sent such an email. I find it incorrect that Dstv would make this decision without my consent : I still pay the same subscription amount. The lady that I spoke to at the call centre, agreed with me that exceptions should be made for elderly customers, or for customers who explicitly indicated that they wish to receive a magazine. Can you please make sure that my magazine, for which I am paying, is posted to my usual postal address.
P. KOSTER
P. O. BOX 1616
GALLO MANOR
2052

Thank you,

Pieter Koster
[protected]

We have been trying to do a change of ownership for over 6 weeks and still no success, even though we have the tracking number and all documentation required. Everytime I call, I get told that we cannot do it telephonically, that I have to email it. Have tried this several times and we have now paid for 6 weeks and no veiwing.

Tracking no FW: Change of ownership [#8986981]

I am a client of dstv from 1996. I have a price lock account with dstv for 2 years signed in the month of august 2016. I have always honored the debit order with them. Now all of a sudden they cannot accommodate me in changing the debit order from the 28th of each month to the 1st of each month. I told the guy when he contacted me last month on the 29th of july to please change the date but apparently it fell on deaf ears. The call girl I spoke to this morning told me that I have been disconnected because I owe them r2072.80. When I asked her where she gets that amount from as I made an eft deposit on the 29th of july for the month of july she told me that the r949.00 was paid into the residential account? I signed a document stating that the account should be closed? So how can it still be open? She kept me holding the line for an hour while she was trying to rectify the problem with the two accounts. As I was phoning on my cell phone I disconnect with the small hope that she would phone me back as they have all the details. Well I am still waiting! How is it possible that when making an eft deposit with the details provided by dstv the money lands up in the wrong account? And why after I phoned them on the 29th after making the deposit and they acknowledge this fact there is still a backlog of r945.00 then it is apparent that the "people" at dstv do not do their work propertly I assume! And why can I not pay the account by eft? It still gets paid! After all! The month consist of 31 days and not 30 days. Why was my dstv disconnected! On the last day as I paid for the whole month. I was not even given the correct information when I called in this morning! Ie. Their banking details! I was only provided by my own account number that is: the price lock account number as I checked my account on their website no such account number (Price lock) existed. The residential account number differ from the account number given to me - so I deduct from this fact that I did indeed deposit the money into the correct account. Ie. [protected]

Mr Thembekile Khumalo

I am not happy with the response I received.
I am aware about the debit that returned on the 2/4/2017 as well as in May. I already reported when the Explora was activated in 17/3/2017 to me it was not installed due to the installer had no stock. DSTV department did nothing concerning that as much as I made a number of calls in April requesting the Explora to be installed. I spoke to many Agents whom I have call records who all made promises that they never kept.

The Explora was only installed on the 19 of April. Now is this department so bad that You pay for what you never viewed. The worst thing is I paid a lot on Airtime calling Multichoice as well as the Installer but the Month passed with no help. So now I must pay for airtime which is close to R400 and pay R539 tell me is that fair does that make you good business. The month of April When I returned the Explora payment I made a normal compact payment so it's not like I never played.The month of May I paid extra which is R600. DSTV agents I called agreed to reverse these charges and they seemed as if they were removed according to my statement and then all of a sudden they surfaced again.

I want every cent I paid extra back. Including correcting this amount that I see will be debited this end month. I will not pay R688 .

I can make a promise that this I will not give it up. Every time I call, Agents says someone will call you back no one calls, some make promises that "will rectify the problem because we see how long this has been coming we are sorry for such inconvenience"
But no action is taken, some put the blame in the financial department saying they also don't have direct contact to them they can only write to them. That always putting me to a position of no hope.

I can not lie I am angry and very disappointed in multichoice and I'm telling everyone in De Aar that Explora price lock is just a huge frustration.

This is a small place with only one Installer Ricardo, thats why The Explora could not be referred to any other installer.

I hope this time I will have a satisfying answer. All I'm asking do a good research on my Account before answering.

Regards

Xolile Makhe

Hi. We have been a Multichoice premium customer for over a decade. Acc:[protected]. We pay (In FULL) for the year in advance - So there "should be no billing nor issues for 12 months"ahead. Yet every few month a debt collection agency calls to advise we are in areas (Which is impossible). This seems to have all started a few years back when we added Extra View - which we also pay for in advance for the year. We assume the billing must be automated as there is no end in sight and no one wants to own their own problems; which is now our problem. We are so sick and tired of phoning; being on hold for ages and logging complaints only to get reference number after reference number to no avail. The public need to know that Multichoice/ DSTV's lack of service in resolving their own problems is pathetic or non existent. let's see how the current (same) issue is resolved - if at all...

Good day,

Account number: [protected]

It has been a nightmare since changing my banking details. The first month DSTV attempted to debit my previous account, and obviously the debit order was not honoured. I contacted the call center and was advised to make a manual payment, which I did. The following month the correct account was double debited! I reversed the debit order and made a manual payment. The following month my account was not debited at all and my service suspended. Upon contacting the call center they apologised to me, reconnected my service and reinstated my service. Last night my account was debited with R 2319.57!

Please urgently correct this and refund me for the over charge.

Sir / Man

I'm a client having an Explora lock price.
Xolile Bjohn Makhe
ID No [protected]
Last month I paid R763.83. This month I will pay R688.
When I applied it was March. The Explora came on time but was never installed on time. It took a month for it to be installed.
The installer did not have stock. I called the DStv department every day. But now one could help. They agreed to remove that amount of the month I did not view.
But now I have been calling and no one is doing their Job on the financial department it's just promised on promised.

After this I'm taking this to the Ombudsman.
What is going on with my account, I'm supposed to be paying R540 because this is the lock price. But I'm being robbed by Dstv for 3 months now.

Please help

Xolile Makhe
[protected]