CB Satellite and Cable TV MultiChoice Africa / DSTV False advertising!!! Voucher promised, not received

MultiChoice Africa / DSTV review: False advertising!!! Voucher promised, not received

TrevorH of Cape Town, ZA

Dec 29, 2023 4:38 am EST

Verified customer

Featured review

Black Friday special - Explora, dish, installation, premium package PLUS a Takealot voucher of R1000. for R999 p/m for 24 months.

as per the advert - the voucher was promised - NO limitation on number of vouchers etc.

the agent whom we signed up with on 29/11 Hlengiwe - promised we would get our Takealot voucher within 3-5 days once installed and activate.

Installation and activation were done on 8/12.

Phoned:

17/12 Lesha

18/12 Ntokozo

19/12 Zuzile

20/12

21/12 Yunela - manager Mandipa to call back (still waiting!)

phoned daily as each one promised resolution within 24 hours.

22/12 Mqocile - transferred to Sizwe (manager?) promised he would sort and get back to me, I must please give some time.

29/12 Phoned again this morning for the 10th time, spoke to an agent, she put me on hold and cut me off after 28 mins.

Spoke to another agent, she transferred me to the Fiber division? who transferred me to the Price lock division - none could help?

How can your support service be this bad! 7 escalations - all now closed on your side, yet NO-ONE has contacted us or sent us our voucher.

we have spent over 80mins on the phone, this is costing us all our airtime!

PLEASE can you send us our Takealot voucher - as promised in the advertisement and by the agent!

We are waiting 3 weeks for a resolution. Spent over 80mins (wasted airtime) on 8 calls, with 7 escalations - all of which are now apparently closed, yet we have not been contacted, nor have we received the much-promised voucher!

#581568-i210/i213/i217/i222/i224

[protected]

T G Harris

[protected]@gmail.com

[protected]

[protected]

Claimed loss: Takealot Voucher R1000 - in fact this voucher should be more! Due to the additional stress of having to deal with a very incompetent / untrained call center, over 80mins of Airtime wasted!!!

Desired outcome: Our much-promised voucher!!!! and an additional voucher!!

Confidential Information Hidden: This section contains confidential information visible to verified MultiChoice Africa / DSTV representatives only. If you are affiliated with MultiChoice Africa / DSTV, please claim your business to access these details.

0 comments

Add a comment

MultiChoice Africa / DSTV - account payments 69

Resolved

MultiChoice Africa / DSTV - multichoice not explaining true conditions of dstv explora price lock contract deal 22

MultiChoice Africa / DSTV - sexual activity on cartoon network 4

MultiChoice Africa / DSTV - reconnection fees 8

MultiChoice Africa / DSTV - dstv accounts 1

Resolved

MultiChoice Africa / DSTV - I changed our account and banking details. I was not informed that we had to cancel the former acccount I TOOK THAT FOR GRANTED

MultiChoice Africa / DSTV - re-runs

MultiChoice Africa / DSTV - refund 2

MultiChoice Africa / DSTV - call center 4

MultiChoice Africa / DSTV - Double payment of monthly subscription

View all MultiChoice Africa / DSTV reviews and complaints

MultiChoice Africa / DSTV Contacts

MultiChoice Africa / DSTV phone numbers

+27 11 289 2222
+27 11 289 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 273 273 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 294 294 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number

Johannesburg

+27 12 422 2222
+27 12 422 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 88 88 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 99 99 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number

Pretoria

+27 31 710 2222
+27 31 710 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 50 50 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 51 51 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number

Durban

+27 21 508 2222
+27 21 508 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 69 69 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 94 94 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number

Cape Town

+27 41 395 2222
+27 41 395 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 17 17 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 40 40 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number

Port Elizabeth

+27 51 503 2222
+27 51 503 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 14 14 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 26 26 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number

Bloemfontein

+27 11 289 3000
+27 11 289 3000

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number

Switchboard

More phone numbers

MultiChoice Africa / DSTV emails

help@dstv.com

100%
Confidence score: 100%

Support

MultiChoice Africa / DSTV address

144 Bram Fischer Drive, Randburg, South Africa

MultiChoice Africa / DSTV social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 04, 2024