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MyHeritage

MyHeritage review: automatic charging at end of free trial

D
Author of the review
1:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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I signed up to the My heritage DNA test in December as part of which you give a month free trial of the My Heritage complete plan. . I did not want this, just the DNA test but failed to cancel.

Normally with a free trial I would expect to receive a reminder that it was about to expire before a charge was made. But last Wednesday 8th January you emailed me to say you had charged me for a year's subscription until January 8 2021.

I would like a refund for this pleasers you did for Justina on 13th January. My attempts to email you on that day, and to reach you on 8th Jan on your helpline and then to leave you a message on your help line today have so far gone without response.

The invoice number is #[protected]. Let me know if you need my ID number or any other info.

Thanks for any help you can provide on this

David Levy

MyHeritage response
Jan 14, 2020 1:56 pm EST
MyHeritage customer support contacts
Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

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Dear David,

I am sorry to find your low-star review.

When signing up for the free trial you have received a confirmation email, that also included the information that you automatically will be charged after the trial period ends.

I have located your account and I have issued a full refund for your subscription as per your request. Please note in some cases it might take up to 7-10 business days for the amount to reflect back onto your account.

If you require further assistance, please send me an email via kayleigh.vipsupport @ myheritage.com (no space in between the "@" symbol).

Kind regards,
Kayleigh
MyHeritage Team.
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The complaint has been investigated and resolved to the customer's satisfaction.

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    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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