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MyHeritage

MyHeritage review: sum of money taken from my bank account 4

P
Author of the review
9:25 am EDT
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Name: Peter Miles

Address: Flat 57, Kennedy Court, Green Street, Stourbridge, West Midlands
DY8 1UB United Kingdom

A payment of £152.64 has been taken from my bank account without my prior knowledge and authorisation from me.

Details: Description INT'l 0063279726BLS*MY HERITAGE_LTD 77432315VIS

I have never entered into an automatic payment scheme with My Heritage.

With respect, I will expect an explanation and a refund with immediate effect please.

Thank you and kind regards

Peter Miles
Tel; (+[protected] Mobile: (+[protected]
Email: peter.[protected]@gmail.com

4 comments
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Hugo MyHeritage Team
Hugo MyHeritage Team
IE
Sep 12, 2018 12:39 pm EDT

Dear Peter,

I am very sorry to learn about your experience.

We value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan, you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.

I would be happy to assist you personally to resolve this issue for you. Please send me a message from your registered e-mail address to hugo.vipsupport@myheritage.com at any time.

Kind regards,
Hugo, MyHeritage Team

C
C
Carlesbm
ES
Aug 06, 2019 3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Name: Carles Bosch Moya
Address:

A payment of 240.79€ was taken from my bank account without my prior knowledge and authorization from me.

Details: DescriptionBLS*MYHERITAGE_LTD [protected]-APARTMENTS)

Date: 27/07/2019 a las 00:00

I have never entered an automatic payment scheme with My Heritage.

Respect, I will wait for an explanation and a refund with immediate effect please.

Thank you and cordial health in

Carles Bosch Moya

A
A
Aiwarin
US
Oct 21, 2021 9:17 am EDT

Dear sir, From Thailand .A payment of 5, 062.97THB was taken from my bank account without my prior knowledge and authorization from me.
Details: MYHERITAGE
Date: 2021/09/29 a last 08.12 am.
I have never entered an automatic payment scheme with My Heritage.
Respect, I will wait for an explanation and a refund with immediate effect please. Best Regads, Aiwarin4699@gmail.com

P
P
Pauline Cahill
Dublin 3, IE
Nov 17, 2022 3:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My Heritage took money from my bank account without my permission to extend my subscription without telling me I did not want to extend any subscription phone call just cutting off when I phone I have emailed on numerous occasions and just keep getting reply to tell me that I have paid for another year which I didn't want

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    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
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