MyHeritage
Reviews and Complaints

Hi, I purchased a DNA kit for my wife and less than two weeks later after thanksgiving the price was reduced by $20 Canadian. My account number is [protected] and the DNA kit assigned to Mali Ayers is MH-8SU2R9.
Can you please arrange for a price match and refund as this seems unfair. I tried ringing customer support but it is closed.
Thanks
Stephen Ayers
ayers.[protected]@ymail.com

I received what MYHERITAGE DNA claimed were my results. I am Scottish/British/Irish.
But the results you gave me said that I was 55%NEuropean with min British identity. all the relatives they said matched mine - I had never heard of them.
I almost had a breakdown (literally) thinking my parents were not mine, and I must have been switched at birth. But someone pointed out to me that I am a spitting image of So and So, and SO and So.
So I did my DNA through another company. Low and behold - COMPLETELY DIFFERENT RESULTS and they actually had cousins that I knew that matched me.
MY RESULTS MUST HAVE BEEN MIXED IN THE LAB AND RATHER THAN ASK ME TO DO THEM THEY JUST SEND SOME BOGUS RESULTS.
OR THEY ARE 100% SCAM ARTISTS.
when I tried to find a place to send my complains or email complaints they are non existent on their site.

I purchased a Complete Subscription from My Heritage on November 22, 2017. When I went to use my account, I was informed I could not make any more changes because I had a free data account and had used up my allotted space. I was prompted to upgrade to a paid subscription - which I thought I had done by allowing My Heritage to charge my VISA $189. Upon investigating the problem, I discovered that my $189 had been added to my cousin's account in Norway. My cousin has already paid for a Complete Subscription. My cousin shares the same last name "Saether" and I am an invited member to his site. The purpose of my buying a subscription was so that I could expand on my Tree not my cousin's tree - I cannot do anything on my cousin's account as I am a member only not a manager of his tree. I Have hit a wall of silence with MY Heritage. I have left a dozen messages email and voice mail. It is shabby service if this company shuts down for the entire Thanksgiving holiday Thursday to Monday! The $189 has posted to my VISA and it is now accruing interest. I had to go to another provider in order to do the work on my tree that I had planned to do since Wednesday. I have no correspondence from this company. The attached image is from my account page. The "Go Premium" indicates my account is a free subscription - no money has been added to it.

We submitted a kit looking for African ancestry about 6 or 7 generations. Imagine our shock when the results came back 27%! My very White, hazel-green eyed husband was "no way". Also, according to the report, he had 7% Jewish and Italian blood! Again, huh? This was so far off anything on his birth certificate, in bibles and other records as to be unbelievable. I tried calling; they were out to dinner (at 11 am). No place to email.

Hello
July 31st I ordered two sets of DNA kits. NR6327526043 4029357733IL and NR6327526043 4029357733IL(info from my bank account).
One was to be sent to Finland (duly arrived a couple of weeks later, thank you) and the second to Germany, but it never arrived.

Could you please check what went wrong? I paid 71 euros each with Paypal.
My address is:

May Söderlund
Kölnstr. 43 c
53757 Sankt Augustin
Germany

Many greetings
May

I ordered a dna test from this without an account. I then activated my dna test and began waiting on results (that I would check daily for any updates) on the page that comes up after activating the test. Until one day I got on to check and everything disappeared. I tried to re-activate my test but, it would not work. So, I created an account thinking I would be able to activate the dna test through that. Or even just get my results but, the only way was to order another test (which I am not going to do) when I’ve already purchased one... All in all I just want my test results.. I still have my activation code if that matters.

I want someone to contact me urgently regarding myheritage taking money from my bank account. I have never had any details with this company. I have reported this to my bank as fraud. I have tried to contact you by phone but every option asks for a membership number which I obviously have not got. My email is [protected]@hotmail.com. please respond urgently before I report this matter to the police as they.

i sent my kit in on 10/4/2017 and its still saying not received why is the i spent 80 something dollars on it and still nothing saying you guys got it [protected] is my account id...its not far to me that i wasted all that money for nothingi want to know why its taking so long when it says after yall get it it takes 3 to 4 weeks to get the dna results

I have been charged £90(debited from my account), for a subscription, I did not want to subscribe, as I was on a free trial. They have taken this without my consent, as apparently they should have sent me an email before taking out the money, but I did not receive any such email. Therefore, I demand they refund the £90 back to me. I have contacted my bank, and they are looking into it for me, and I will supply them with more details as required by them. This is a bad company, as I, like many others possibly, just wanted to try out the site with all good intentions on my part. I really cannot afford this.

ID [protected]

I spent most of today holding on the phone only to be cut off when it got to my turn! so frustrating! I did not at any point get to speak to an operator just the automated message. Hours I spent on this. I have also completed contact forms it is impossible to get in contact with you. Please email me on. [protected]@aol.com

The reason I wanted to speak to someone was that I made an error and didn't cancel the free period I got it confused with anscestry. totally my error as I have cognitive issues and have been unwell. It wasn't until I saw my bank statement that I realised that money had been taken from my account. would it be possible to refund this as you will see that I do not use the account and only used it for a few days when it was set up as I found it too complicated with my cognitive issues.

I received an email on September 23, 2017 stating your free 14 day trail subscription for the MyHeritage SuperSearch annual subscription and your trial period ended. This would have put me on your web site on Saturday September 9, 2017. I was not on your web site that nor was I on any ancestry web site that day. You also so this person as being from California USA and I'm in Texas. EVEN IF THIS WAS MY ERROR YOU HAVE NO WHERE ON YOUR WEBSITE TO CANCEL A FREE TRIAL OR SUBSCRIPTION!

I recently received DNA results which cannot be downloaded from a mini iPad also application MH826EWB has not received ANY match I have had phone calls from your agents obviously to try and persuade me to join My Heritage when I mentioned the above problems I have never received any further phone calls I have tried phoning and emailing without any result I must say how disappointed and dubious I am about the entire transaction I can only conclude My Heritage is only interested in parting customers from their cash full stop

I transferred my DNA raw data from AncestryDNA to MyHeritage in order to expand the pool of possible close relatives. The data was processed quickly in 2.5 days. After reading their claims about billions of genealogical records and about their pool of millions of people's DNAs, you would think MyHeritage would find SOME match! Not the case! I am Russian born. They provided me with ONE single match of American who had Russian root in his 6-7th generation. I was stunned! Tried to find their customer service email on their website - non-existent. It seems this company is just all about making money, not helping people to find their genealogical roots. It seems their search data base is the same as of FamilySearch.org with the only difference that many records in FamilySearch.org are for free, but MyHeritage want you to pay for them.
Also, when I transferred my raw data to MyHeritage there was a note that I will be notified when results are processed and when each match occurres. I have not received neither notification.
I would not advise to people to use MyHeritage!

I have been locked out of my account and it not letting me log in it keeps saying my email address is invalid when it clearly isn't because that's the email address I used to register I really can't understand why it not letting me sign back into my account because I can't remember my password but it's not accepting my email to reset my password I can't understand why it's not accepting my email all I can think of is either someone has hacked my heritage account or the my heritage team have closed it down either way I am confused and don't know what to do.

On two occasions on the one date, 27/7/2017 amounts have been charged to my visa account - $220.73 + $175.12 FRGN AMT. $165.55 + $131.34 FRGN AMT. At no time have I used My Heritage for family history and certainly not an American arm.
I trust this is sufficient information, I only noticed when I received my visa bill. This money must be returned to my account as soon as possible, or I will be taking further legal action.

To the Director of Customers Support
I just received a MyHeritage genealogic tree diagram where my daughter's adopted children do not appear. According to our law, generated and adopted children are legally on the same level. Can you tell me which Authority gives MyHeritage the right to carry out such a discrimination? I cannot really understand why you get of your own will into this sort of troubles if your purpose is to satisfy your customers and not to offend them. The question is obviously very delicate. I understand that the legal position may be different in other countries, but why don't you ask your customers to choose rather than provoke profound resentments? I cannot use the tree if I am not sure that MyHeritage behaves properly in this respect.
I should be grateful if I receive an answer at this address:
Franco Ariatti, Account [protected]

Why didn't you notify me that the end of the free trial was approaching? I barely used the free trial subscription because I didn't like the site. I just checked my checking account. You debited my checking account without warning and you overdrew my checking account! Your free trial is going to cost me an extra $35 that I didn't authorize!

I want you to cancel my membership on your site, refund me the $119.40 + $35 to cover the overdraft fee for a total of $154.40. I want this done immediately!

Erin baker

Hi, my name is Kristie Powell and about $76.00 was taken from my account without my knowledge or my permission. I have no idea why or even how this was done...but I need to know what is it that I can do to get my money put back into my account. I recently did a little digging and discovered that I'm not the only person that this has happened to. I really need help finding a solution to this problem. $76 is a a lot of money and a very big deal to me because I'm a mother of 5 and every penny counts. Please, just give me a solution to this problem...ASAP(IT'S NOT RIGHT AT ALL)

I received an email from you for a 14 day free trial which I never requested. Your email states I will be charged $119.40 at the end of the first year! I continue to receive more emails from you but interestingly, you offer no email address for me to contact you to complain!

I do not want your product or services. Remove my email from your list immediately and stop harassing me!

[protected]@outlook.com

I took your DNA test in March and the results showed surprising results that I had no spanish even though I knew my grandfather was protugese. I bought a test for my daughter and hers showed she had spanish (iberian). My curiosity was up so I decided to purchase a second my heritage DNA kit for myself in May . I just got the results and they are substantially different than my first my heritage DNA kit taken 2 months earlier. This time it shows I am spanish (iberian) but it also added new ethnicities that weren't on the first results (finish, greek, scandinavian and balkin) and removed some that were (italian).

Since I don't know which test results are accurate, I think I deserve a refund on both tests.

I have included results from both of my tests. Connie Harper & Marie Harper

Email addresses used for tests
[protected]@windstream.net
[protected]@americassoftware.com