MyHeritage
Reviews and Complaints

My acc. # [protected]. I have premium plus. Why do I have to pay for records and smart matches. Someone from my heritage tried to charge my account with out my permission. Had you charged my acc. I would of had the attorney general in on this for grand thief. Why I have to pay for record and smart matches? Never had to before. With this kind of service. May be it's time to cancel service?

In August 2017 I had an unsolicited phone call offering me a year's subscription at a reduced rate. As I was recovering from surgery at the time I thought it would be useful to have access to the site to research my family tree.

At no time was I told it would renew automatically. I only found out when I trawled through the lengthy terms and conditions.I decided to cancel the automatic renewal online as directed but the screen turned grey each time I attempted the cancellation.
I decided to ring the phone number given on 'contact us' only to be told that 'This number is out of service'.

On checking our credit card bill my husband found that a renewal payment had gone out.
At no time was I sent information saying the money would be taken nor have I had information to say my subscription has been renewed.

How can I et my money refunded and stop this happening again?

I did not authorize any purchase from this company. I started to order a fermentation crock but backed out before confirming the order. Although this seems far-fetched from the purported business of this company, I did not order/back out order from any other website on August 27, 2018 when the charge appeared on my bank statement from Debit Purchase - Visa 08/26 card 7885
Bls*myheritagelt877-4323135 Ut. Calling this number results in a busy signal. Other reports suggest the number is not legitimate. I would like the money refunded to me.

Within the past week, I have had an unauthorized charge to my checking account in the amount of $74.99. Not only did I not authorize this charge, I know nothing about this company other than that it is obviously a scam.

A "person" calling himself "Rafael" has replied to numerous complaints with a form letter saying MyHeritage always tells a customer about their charges, etc., but that they are want everyone to be happy they have been charged various amounts to their charge cards, debit cards, and so on. It is stated that he needs more information to settle the complaint. Well, they had enough information to make the charge so I have no intent to give them more personal information.

I have never used this company, had never heard of it, and certainly did not authorize this charge to my checking account. It is quite obvious, also, that someone used my debit card information to make this charge. I expect a full refund of $74.99 immediately.

Betty C. Hazelton

I notice that this company BLS*MYHERITAGELTD took $119.40 out of my account ending 5749! on 07/11/2018 why? I didn't authorized this at all, please refund my money back, before I go to my bank and find out what I could. I remember looking in the web site for heritaged information . There is a phone number listed [protected] but it is not a valid number, thank you very much.
Sincerely: Richard Teruel
Phone #[protected]
email [protected]@aol.com

Hi my name is Hannah May Beswick account [protected]. I never even used the site and got and invoice for over £50 plus vat that I didn't subscribe to. I haven't used their services and they haven't got anyone to talk to to get my money refunded. I'm a mum of three in the 6 weeks holidays and that's my money I live on I'm absolutely devastated it's left me without even £10 to live on I literally am sobbing as I write this. I haven't used their service at all. I have np information gained just a bill and the fact that I never even used the trial 😢.

I started one of their 14 day free trials. Once I realised they did not have the information I was looking for I cancelled the trial and closed the account. Despite this they took a payment of £59.99 via paypal on 23 July.

This payment would have made me overdrawn at the bank and they refused payment. This has now involved me in bank charges for an unpaid direct debit and caused problems with my Paypal account.

You need an account number to speak to them either online or by phone. I do not have this as I closed the account

I see they have quite a reputation for doing this.

Money was taken with out my permission and now I read that you are ripping people off. I just want my money back. I didn't authorise any direct debit and I have no need for a test as I can not have kids. Absolutely shocking that there is no way to speak to a real person to sort this out. I have called my bank to ask them to halt the payment as soon as possible

In 2017, I bought a subscription on your website. On 23 June 2018 it was extended against my will, and my account was charged a substantial amount of 143.28 USD (plus VAT). I would like to add that in 2017, the subscription contract was made during a phone call during which I was not informed about the possible extension of the subscription after one year. I have not been informed beforehand that the account will be automatically extended or what amount. At any time before renewing the subscription was I told any information that such action will be done. My account has been charged against my will. I am asking for a refund of the amount charged to my account, otherwise I will take legal action as a fraud.

My no. [protected]

Dear Madams and/or Sirs:

I have been charged $119.00 on my bank account. I did not authorize this charge...also and over draft fee of $35.00. I have reported this as fraud. My bank will dispute this charge as well. I want this reimbursed ASAP. The number on the bank charge is S588170828518360. I did not make this charge. Please remedy this immediately. My phone is [protected]. Please contact me as soon as you can.

Thank you for your prompt attention to this matter,

Deborah Powell-Porrazzo

I have had £59.99 taken out my bank account I have never used this service and have no desire to in the future I have emailed many times with no reply please help do I report it to the police to get my funds back? This is absolutely disgusting I budget my money for my family and then people come along and just help them selves to my money how can this be allowed

May 10th, 2018, I mailed out my my heritage d.n. a sample kit (which included a return receipt) which was received by my heritage 2 weeks later (according to u.s. p.s. and my heritage). my biological mother is french-canadian, irish, native american. my father was 50% abanaki native american. my heritage d.n. a results were 100% inaccurate. 80% united kingdom, and rest of the results did not even come close to any of my actual ancestry. my husband and I contacted my heritage customer service (d.n. a. results, of which, were in beggining of june, 2018) and I said I wanted a full refund based on the fact my d.n. a results through my heritage are 100% inaccurate. customer service asked for my last 4 digits of my credit card number so I would maybe be credited back. as of monday, june 11th, 2018, no word from my heritage d.n. a. and no response at all.

Please help. On May 8 last my Visa card was debited with a payment to you of $180.02. I have a free account number [protected] and that has not been altered. So what is your bill for? Please understand that if the bill is for a program then I do not necessarily want to cancel it.
The item teads. Myheritage_ltd. [protected]
richard Howroyd
[protected]@mail.com
[protected]@gmail.com
Hobart, Tasmania Australia 7004
61 [protected]

I tried to set up an account with my heritage. I was unable to do so because the site keeps saying I have an account and asks for my password. I am unaware of any account, so I tried to change my password which the site asks me to do. Every time I ask to change my password a window pops up saying I have a pop up blocker. I removed the blocker and I keep getting the same message. My son, who works on computers, made sure the pop up blocker was removed and tried, but the site says the same thing. I tried to get tech help, but now answer at customer service. I left a message, no answer. I left another message, no answer. If I cannot have this reserved by tomorrow, my son is going to have the charge disputed and I will return the unopened kit.

Hi,

I am requesting that you refund me the amount of $66.00. This is because you charged me twice for the following order:

Order #: [protected]
Order Date: 26 May 2018
Product Amount
MyHeritage.com Family Site Upgrade - Premium Plan, billed annually $ 66.00
Subtotal $ 66.00
Total $ 66.00
Paid with Visa

You can contact me through [protected]@gmail.com

On 29 May 2017 even though I did not give consent to this, they took £90 out of my account. I rang their helpline asking them to sort this out to which I got a very confusing reply and was told that it would be refunded and I would not be charged this year. This year on 14 May 2017 they took £120 out of my account even though last year they said that this would not happen. I do not even use the site anymore so I have had no use of the premium membership. I would like a full refund of the £210.00

I sighned up for free 14 day trial. I canceled 2 days later after realizing there was no monthly option. I just got charged today. I have called several times and have left detailed messages requesting my refund. I have sent several emails. No replies. Have received no calls. If no one contacts me there will be problems. This company seems like they don't care about their customers. The customer service is a joke it's all automated.

I just tried to order 2 DNA kits from Myheritage.com and had a customer service experience that forced me to delete my order. The very first premise of have a service based business is understanding who is the customer. MyHeritage is adamant that they are the customer, which is why even after escalating to a manager, I was told that I have to work with them. For reference, the issue was over being able to enter a business address as the shipping address. Fairly simple, and likely very common, however I was repeatedly told to just enter my first and last name in the first name field, and then my business name in the last name field. This obviously would not work, which is when I was told "You need to work with me here". If this is the type of service I receive prior to becoming a customer, when they would be trying to gain my business, I cannot imagine the service once I have actually paid them.

YOU HAVE BEEN WARNED.

Dear MyHeritge Team

 I definitively won't buy an other kit from your offer. I am so disappointed about the completely unlikely, untrustworthy and undifferentiated result of your test concerning my heritage background. I base my claim on two facts: First, I did genealogical research: On my father's side, all my ancestors lived in central Switzerland since 1523. My ancestors did not have contacts beyond their region, including no sexual ones. In addition, due to your incredible test result I repeated the test at "23andme". They got me credible and differentiated results.

MyHeritage wrote me during analysing my heritage, that the first bottle could not be evaluated (i followed exactly your processing orders). On the basis of the second "bottle" You sended me the result one month later. I therefore ask you to send me another test kit free of charge. I will be happy to change my mind about "MyHeritage" afterwards.

With kind regards: Friedrich Zulauf, CH-3006 Berne, Switzerland

Burgernzielweg 18
CH-3006 Bern

++[protected]
www.friedrich-zulauf.ch