MyTrip
Reviews and Complaints

I recently had an experience with MyTrip that left me feeling frustrated and disappointed. I had booked a ticket to go back to Ecuador on August 15, 2017, but I wanted to change my flight to an earlier date. However, the charges to do so were extremely high, between $1,200 and $1,500, which was way more than the original ticket price of around $300. So, I decided to stick with my original date.

On October 27, I received an email from MyTrip stating that one or more of the flights in my reservation had been changed or cancelled by the airline. I tried to contact them on Monday, October 30, but quickly realized that they only work from Monday to Friday from 9am to 5pm and on Saturdays from 9am to 1pm Madrid time. This made it difficult for me to communicate with them, especially since I was traveling and had a busy schedule.

When I finally spoke with someone on November 4, they confirmed that my LATAM flight had been cancelled. I had already done my own research and found that the flight was no longer available on the airline's website or on Google Flights. The MyTrip representative told me that they would contact me back to define my refund.

However, I didn't receive any response from them, so I called back and spoke with someone named Rhein. They told me that my flight had indeed been cancelled and that they were sorry for not responding earlier. They said they would talk to the airline to confirm what happened and get back to me within 48 hours.

My return ticket was supposed to be for November 14, but since I hadn't heard back from MyTrip, I had to purchase another ticket to go back to Ecuador on November 7. I couldn't risk staying in a country without a return ticket just because MyTrip didn't respond to me.

On November 9, they called me at 3am to ask for the new itinerary that I had booked and flown, so they could use it to request a full refund from the airline. They also told me that my flight had not been cancelled, but had been changed. This was only five days before I was supposed to fly, which was very frustrating.

After that, I didn't receive any response from them, so I sent an email on November 13. On November 14, they responded and said that they were still awaiting the airline's response. They said they were working on my request and asked me to wait for the next update.

On November 15, they asked for the screenshot where they said the flight was cancelled, which I had already sent them. I felt like they were just trying to make me lose time and make me tired. They should have just refunded me and dealt with the logistics with the airline themselves.

On November 17, they said that LATAM Airlines could not authorize a full refund of the ticket unless I had an email from them stating that my flight had been cancelled. I explained everything to them again on November 19, but didn't receive a response. I sent another email on November 24, but still didn't receive a response.

Finally, on November 28, they sent me an email saying that for any change or cancellation, their agency charges $50.00. They said that my e-ticket fare was non-refundable and that the refundable amount was less than their service fee of $50.00. They said that if I chose to proceed with the cancellation of my ticket, no amount would be refunded.

I was outraged by this response. I had not cancelled the ticket, and they were the ones who had sent me an email stating that my flight had been cancelled or changed. I had been patient throughout this whole ordeal, but this was too much. I had to pay fees for my credit card and Skype, and I had wasted a lot of time and energy dealing with this issue.

I did some research and found that I was not the only one who had a bad experience with MyTrip. If anyone else feels like they have been robbed by MyTrip, please contact me so we can talk about a way to make justice with them. I am also posting this review on every portal and platform I can.

It's important to note that MyTrip is accredited by IATA, so you can also send your complaints to them. This is the company that is in charge of MyTrip: https://www.linkedin.com/company/2098843/. These are supposed to be the heads of the company: https://www.crunchbase.com/person/david-roche-2 and https://www.crunchbase.com/person/nikos-goulis.

I've used third-party booking sites before and never had any problems, but my experience with MyTrip was a nightmare. I paid extra for seat selection, only to find out later that it would have been free if I had booked directly with the airline. No big deal, I thought. But then I realized that the passenger information form didn't have a field for middle name, and I assumed I could add it later. I was wrong.

When I called MyTrip to fix the mistake, I was met with a rude and confrontational call center agent who quoted me a $75 cancellation fee or a $148 name change fee. I've never had to pay a fee for a cancellation or name change before, so I called the airline directly. They told me that I had to go through MyTrip to make any changes, but I couldn't get a straight answer from MyTrip. They kept telling me to call the airline, even though the airline said they couldn't help me.

After hours of back-and-forth, I finally bit the bullet and paid the name change fee. But then I got an email saying that I needed to get a letter of authorization from the airline to add my middle name. I called the airline twice, and they confirmed that the request had to come from MyTrip. When I called MyTrip back, they just read the same script over and over and didn't listen to my situation. Now I'm stuck with plane tickets that I can't use because Canada has strict rules about matching ticket names with passport names.

I've spent over 6 hours trying to fix this problem, and I'll probably have to buy new tickets. I've contacted regulatory bodies and consumer watchdog organizations, but MyTrip doesn't seem to care. They don't even pretend to try to help. I've booked flights through other travel sites before and never had an issue, but I'll never use MyTrip again.

I recently used MyTrip.com to book a flight from Madrid to Sao Paulo. Unfortunately, just 10 days before my scheduled departure, I received an email from MyTrip.com stating that the flight had been cancelled by the airline and that no replacement was available. I was already on vacation and had planned everything around this flight, so I was understandably upset.

I called MyTrip.com three times to confirm that the flight had indeed been cancelled. Each time, I had to wait for over an hour to speak with an agent. To make matters worse, the call center was located in India and the agents were not very friendly. They spoke to me in English and kept calling me "Mam" even though I am a man. They argued with me and treated me poorly, insisting that the flight had been cancelled and that I was wrong to question it.

Despite my frustration, I decided to follow their advice and request a reimbursement from the airline. MyTrip.com charged me a fee of 30 euros to do this. I then purchased another flight to Sao Paulo.

The day before my original flight was supposed to depart, I checked MyTrip.com's website and saw that my reservation had been cancelled and that they were in the process of requesting a reimbursement from the airline. However, when I checked the airline's website, I saw that the flight was still available for purchase. I called MyTrip.com again to ask why they had cancelled my reservation if the flight was still available. They couldn't give me a satisfactory answer and kept transferring me to different departments, which never seemed to work. I was left feeling frustrated and confused.

I'm not sure if I will ever receive a reimbursement for my cancelled flight. If I do, it will likely take a long time and involve a lot of legal action. I don't even know which country MyTrip.com is based in. If any lawyers are reading this, please help me!

Overall, I think that MyTrip.com should have done more to help me when my flight was cancelled. If the airline really did cancel the flight, they should have offered me a replacement or a refund. Instead, MyTrip.com charged me a fee to request a reimbursement and then cancelled my reservation without a clear explanation. I hope that others will be cautious when using this website in the future.

I booked a plane ticket on April 19th with the booking number IONZ3I for my flight from NZ to the Philippines. Unfortunately, I had to cancel it on April 23rd. I received an email right after I cancelled my ticket, which stated that it would take 2-4 weeks to process my refund. However, when I rang them on May 21st, one of the customer service reps told me that my refund would be processed on June 14th. But on June 14th, no refund had been processed.

They kept changing the date when I would be getting the refund. On June 14th, the CSR said that it would be processed on the last day of 8 weeks since I cancelled the ticket. Unfortunately, it's been more than 8 weeks now, and still no refund! On June 18th, one of the CSRs said that the refund had been initiated and that I needed to wait for two to three working days. But still, no refund!

Today, June 21st, I had to speak to three CSRs as they couldn't give me the email confirmation regarding a refund. I attached a photo of my call conversation with them. The first one, an Indian guy named Amandeep, couldn't give me a written email confirmation. He argued with me about writing an email and said that he couldn't. So, I asked him to forward me to his manager, but he dropped the call when I was on the other line.

Since this is a really concerning issue, I rang again for the second time. I spoke to Patima, another Indian from etraveli, and had the same conversation with her as with Amandeep. I got to know that the refund was not yet initiated, which was opposing to the previous statement given to me on June 18th. So, I asked her to forward me to her manager. Then, Rahul/Mahul was on the line. He was an incompetent manager who said that he had sent an email to me, but there was no refund email confirmation sent.

On the third call, after being nearly 20 minutes on the line speaking to another Indian guy, he sent me the email from my trip attached below. It was very frustrating, to be honest, as I had to speak to four different people just to get the email.

Now, after making a lot of excuses and false information, they said that it would be processed in three working days. The manager Rahul/Mahul said that Saturday and Sundays are part of the working days. In short, my refund is going to be processed on Monday, June 24th.

To be honest, I'm really sick of their incompetent customer service. They're giving false information, wasting our time and money, especially the trust we have given them! I hope this issue will be resolved in the future!

Sincerely,
Julie Ann Caratao

I have booked a flight via mytrip.com. The airline cancelled the return ticket, and I receive no information from mytrip.com. So I reached out since the airlines booking page shows that only onwards ticket is booked. Airlines is graciously agreeable to cancel the whole ticket as I could not possibly have a one-way ticket, but they would not refund as it is not booked directly. So I reached out to mytrip.com for the cancellation Mytrip.com claimed internal policy and just keep saying sorry, I cannot tell you, it will take time, we cannot guarantee refund. When asked how long will it take, I was told again and again 'I cannot tell you'. Please for the love of anything, do not book from them. Learn from my mistake despite reading the complaint, I still see the 91% that it is legit. 1 case is too many. I now have considered my money a couple of hundreds dollars gone.

After my Cebu Pacific buy June 16 from MyTrip almost immediately an email was rec'd MBFXX4 promising "confirmation" a max. 12 hours. Now 16 hours have passed, nothing. Reading reviews posted on internet was the word "FRAUD" consistently used. I am concerned. Pleased send the promised "Confirmation"email within 24 hours or I will be contacting my credit card service.

Thank you.

the email and resa number you sent to me to do the checking online did not work and ryan air counter make me pay 58.30 euros in Porto. I am asking for thé REFUND you can’t send to me wrong email to checking ! I have the proof of paiement but for the moment i can not download it!

Flight number FR9498

16 of June

Porto to faro

Leititia de Nagornoff ( nationality French)

Booking ref my trip :

[protected]

I had booked my, my wife's and my sons' tickets ( in the names of Mr. Ashutosh Mohla, Mrs. Renu Mohla and Mr. Arhaan Mohla ) for Mumbai - Srinagar - Mumbai Tickets on 26th April 2023 > My travel dates were 1st June Mumbai Srinagar and return was on 7th June 2023. I paid Rs. 1,43000 for my tickets and land package. My flights were booked on Gofirst - PNR no RB9W3D for Mumbai - Srinagar via Jammu on 1st June and PNR no F8UUGJ for Srinagar - Mumbai on 7th June. Unfortunately, Gofirst flights got cancelled due to some govt dues issues . we Spoke to Ms. Fauzia who had booked our trip about the reissue of the tickets but we did not not get any affirmative reply. Later We were told that we would get the refund of the tickets as the flights has got cancelled by the airlines. We have been following up on the refund of the tickets but there has been no response the Agency.. Please look into the matter as it affects your goodwill and it is your responsibility to refund our money as we have paid you.

Please resolve this at the earliest possible.

Regards

Ashutosh Mohla

[protected]

Order number LX3EKU

Claimed cost £52.77

On my way home from London to New york i was told i had not paid for hand baggage on the way back. I showed them my documents to say i had and they said its not on their system and there is nothing they can do. They said it is not there fault but mytrips fault and i would have to contact them. I had to pay for another bag in order to be able to bring my bag home which is completely unacceptable. I have called mytrips twice and nothing has been done about this. I would just like my money refunded.

It occurred on: 2023-02-21

This has left me feeling upset and frustrated. It has left me out of pocket when things are tight. I am very angry with the terrible service. If i didn't have the money then it would have been an even more embarrassing situation

They didn't even get the ticket for the airline, they will not tell you or admit this even you ask them, then will repeat the same thing to let you wait for their fake procedure of refunding. For them their only business is to fraud you and let you waste your time on their customer service(useless idiots)

NEVER USE THIS WEBSITE, NEVER USE Mytrip.com !

Order no:M3FNUO relates to 6 x tickets from Newcastle to Melbourne on Friday 3.3.23. Booking no:GM4QXT and DR67KR. This flight was cancelled due to tarmac problems.

An announcement was made by Jetstar officer and a Refund was offered.

A voucher for $1506.21 was issued by email from Jetstar on 7.3.23.

The full price for paid these tickets was $4656.17. *A shortfall of $3149.96*

I spoke to customer care at Mytrip about this, then received an email on 18.3.23 suggesting I contact Jetstar about the shortfall. Jetstar then told me that $1506.21 was what they received from Mytrip - 6 tickets x $251.03, and referred me back to Mytrip to recoup the difference.

Due to no fault on our part, we are being penalised, our weekend was ruined with great cost to us when no service was provided.

Therefore I am requesting a refund of $3149.96 against the credit card used in the original purchase.

dear Sir,

I has booked NF7T6SOZ3NI17GUA3787 for 20th March Mumbai - Chennai

flight on Spiice jet is cancelled due to flight time change. There are two

tkts Namley in Ramachandran. v and Ramakrishnan .S

You have processed one tkt refund whereas it should be for 2 tks

.

The airline has cancelled both the tkts and initiated refund through you.

please make sure the refund is made for both the passenger which is

cancelled and not one

regards

RAMACHANDRAN V

[protected]

[protected]@gmail.com

I have booked a round-trip ticket from Hong Kong to Sapporo.

It happened on the return ticket. The connection between

GK106: Sapporo, Japan - Narita, Japan and

UO849: Narita, Japan - Hong Kong on 23rd Feb. 2023.

There were only 1.5 hrs between the arrival of the GK106 and the departure of the UO849.

And as an international flight, the counter of the UO849 was closed 1 hr before the departure. That meant I had only 30 min after the arrival of the GK106 to get to the counter of the UP849.

It was not possible to make given the GK106 arrived at terminal 3 of Narita and UO849 was leaving terminal 2 of Narita.

I made a call to the customer service of Mytrip.com at +852 [protected] to inform the situation and they said they were going to handle the issue and get back to me before the end of the day(23rd Feb), but they did not until their email on 28th Feb.

And finally, they rejected my complaint with another email.

To whom it may concern.

I have been on the phone with the company more than 50 times, getting the same reply.

I want to know why we did not get an open ticket from Melbourne to Cairns? The time for an open ticket from Cairn to Melbourne is nearly run out, and because the answer was not received on time, I don't think we would be able to use it either. Please see the correspondence with all the information attached below. The legal proceeding would be most likely taken if there would not be an outcome or resolution received.

Kind Regards.

Julia Haimovich

Dear Ms Haimovich,

Greetings from Mytrip support team.

We're contacting you regarding your query sent on 16th February 2023 to our management.

Please use this email thread exclusively for further communication regarding this query, in order to ensure a timely response.

As we understand you wish to receive a refund for your order L8LFPY for both flights outbound and inbound.

For the inbound flight MPPJOE the refund is not possible.

For the outbound flight KFTNGU we will need some time to check this and will revert to you.

Kindly advise in the meantime if you have any other question.

Kind regards,

Natalya S, First Line

Mytrip

Our return flight on the 9th April from Phuket to London at 10:15 was cancelled. Confirmation; Order number: M0DDYV, Booking references: Flight: ODKP9Z

We were contacted via email, upon speaking with them we were offered an alternative a few hours later than the original. We accepted this flight but were subsequently told it that the transfer window in Bangkok was too tight, and so instead they offered us another flight for the following day the 10th April at 21:40. Again, we accepted this flight however they told us they needed authorisation from the airline to make the booking. This all took place on the 26th Feb, 11 days later and only 2 weeks to go until the trip, and we still do not have confirmation of a return flight.

We have continued to chase mytrip.com for a return flight to be confirmed but are told that it will "happen the next day", or that they are "waiting for a reply from the airline".

It cannot be that difficult to find and rebook a flight, the communication has been incredibly poor and I am given the distinct impression that nothing is actually being done and we are being ignored.

We booked a ticket online and we were issued ticked based on our Pakistani passport,

On the day of flight we had to rebook a ticket, because PIA did not let us board, because ticket was issued against IATA rules. We should get full refund for it. We cancelled as many flight we could on my ticket and not all because it was controlled by the MYTRIP service.

I cancelled my Booking within 24 hours 2 weeks ago. I still cannot get any money back. I call their Customer DISservice every day. It's useless! The same answer: the airline didn't refund. But they canelled the ticket long time ago and I have the proof. They don't provide an email, only the phone, so I cannot send any proof to them. The 'customer service' reps don't even listen to you, the same canned response every day, no action.

NEVER use myTrip.com You will be very SORRY like I am.

I booked a ticket for my 88year-old dad with my trip with two stops. During check in, Lufthansa asked to contact MyTrip to adjust ticket to one stop because the second stop requires a visa (although it was a transit flight). I contacted MyTrip and they said they could not change it that the airline has to change it. This back and forth continued for four hours. The flight was at 8:50pm but because of his age, he was there from 2pm. My trip kept saying they can't change it but the airline can, the airline says they can't but MyTrip can. Eventually not to miss the flight, I had to book a brand new ticket to catch that same flight. Now, the airlines says MyTrip needs to refund the initial ticket booked, but MyTrip is saying they can not. I need the refund, so I need help.

MyTrip Booking refrence M1TQFQ

I used to trust MyTrip.com in the past till recently! I purchased a round trip ticket from Osaka to Toronto for 197,000 Japanese yen but the catch was that there was a long layover of 19 hours in South Korea before heading to Toronto. When I printed the invoice on my pc, I was shocked to see that MyTrip overcharged me 273,000 Japanese yen about $800USD more! I contacted them and they said something about dynamic changes and they had no control of it and that I accepted the amount! [censored]! I ONLY accepted the amount displayed on my smartphone using their site of 197,000 Japanese Yen($1453USD) and right after I paid by credit card, a confirmation of my payment was sent to me. That was binding! NOT what the agent told me! I contacted them again today and spoke to a different agent who did not care about the customer and just read off a script! PRICE GOUGING is illegal right? Deceptive business practices is also illegal! MyTrip changed the price behind my back and even though I told them that I have proof of the initial transaction, they kept saying there's nothing they can do!

What can I do? Buyers beware of the [censored] company!

More than a year trying to get my 1200$ refund back for a canceled flight.

Never give you a solution or any further informatión about nothing. They just tell you that you have to wait... But is always false because now I am sure that they just want you tired to reclaim and still your money. They even dont want to provide you any reclaim form where you can explain what is happening.

Ill start with my lawer a legal process from now.

Please never book nothing with them because the are just thieves.

I have tried to cancel a booking made with Mytrip a few hours ago (ADWMQK) because the paperwork is wrong. The operator I spoke to was not very helpful, trying to refer me to Loganair. Curiously she said amendments can only be done via the airline, although you are the agent. It is your documentation that is wrong, and it not the law that you take responsibility? I wish to cancel because your confirmation says there is no checked in baggage included, despite the airline's website saying checked in baggage is included. I spoke to Loganair, who assure me checked baggage IS included. As checked in baggage is included, and if you will correct your error, there will be no need to cancel. Trying to contact Mytrip by telephone is virtually impossible, due to excessively long queues
I look forward to your comment