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CB Snack Foods Mondelez Global chips ahoy - burnt products being sold
Mondelez Global

Mondelez Global review: chips ahoy - burnt products being sold 5

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8:09 pm EST
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I am so disappointed in this company. They used to make the best cookies & we have been buying them for as long as I can remember & I'm now in my 40's. I have a child that is a very picky eater with a documented disability & these are the only cookies that she will eat. We used to buy at least 2 to 3 packages of these a week at $3 per pack. Now when we buy them, it's like throwing money in the trash, because that's where most of the cookies have went lately. They were always fresh & light in color, but now they are hard, stale tasting & over cooked. The package we just got today at the store was the last straw for me. I can not believe they would even package this cookie. These cookies are burnt to a crisp & I mean burnt to the color of almost black. I'm so let down by the poor quality & numerous recent issues with these that I don't even want to exchange them, I want my money back & will have to find another brand to start buying.

Sincerely,
Gayle Klein
[protected]@gmail.com
714 Heywood Avenue
Louisville, KY. 40208
[protected]

5 comments
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MikeMikeMikeMikeMike
US
Jan 25, 2017 5:37 am EST

I just opened a pack of Chips Ahoy Original, and they seemed darker (burnt) and thinner. Not sure if this is just a bad batch, or if they changed their recipe. If this is how they are supposed to be. I'm done.

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Pamela Claire
US
Jun 04, 2018 8:57 am EDT

I just had the same type of experience--I pay more for Nabisco Graham crackers over the generic brand because they are usually better quality. This latest box seems burnt.

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DT Ramirez
US
Jul 18, 2018 12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chips Ahoy cookies are the only chocolate chips cookies I would ever eat even over homemade. But lately the cookies are thinner and darker. Not liking this new recipe. These are not the quality of cookies that we've experienced over the years. Very disappointed. Please go back to making them with the original recipe.

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Suzanne 2016
US
Mar 12, 2021 9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I just opened package of Ritz Peanut Butter Sandwich Cracker, they were burnt and almost no peanut butter !

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Ardecy Gyce
US
Jul 15, 2023 5:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a box of Nabisco Ginger Snap cookies not knowing that were not the old fashioned cookies. O! boy was I in for a very disappointed taste. These cookies have no flavor and you can not taste any ginger in them. I threw away the cookies because they tasted so bad. No more Nabisco cookies for me. I will just have to make my own ginger cookies.

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