National Association of Independent Landlords
Reviews and Complaints

01/31/2020 I would not recommend this company at all they gave a completely inaccurate credit report of a perfectly eligible tenant. When she confronted the company they said they followed certain models and that's why they reported a score 40+ lower than what hers actually was. they did not give any transparency at all that her score was low because of one missed payment.

They never replied my email inquiries. They never called me back as promised. They took rent from my tenant's account on June 1, but have not deposited it to my account as of today, June 8. When I called yesterday, a girl told me she would check it and call me back, of course she never did. I called again, she said my money would be deposited yesterday, but of course it never was. I called this morning, I was told the samething by a guy named Ronnie - he would check it and call me back. I asked how long would it take him to call me back, he wouldn't say. I kept on asking, he said by the end of the day. Asked why it should take a whole day, He put me on hold. When they say they'll call you back, it's a designed way to get you off the phone. They delay the deposit to your bank and hold your money to cummulate interest in their bank. If you're considering using their service, stop right now and search for other reputable companies. There are more and more such services available. You have better use of your time than dealing with these garbage people.

I agree with the other complaints about this company. I've used them for the past 5 years for credit report and screening for my one rental property. The last time I rented to a new tenant, they were supposed to call the prior landlord for a reference and never did. I called and they said it would be "a few more days." Huh? To make one phone call? That they're charging me for? I could meanwhile lose a good tenant. Cancelled that service and made the call myself.

My next bad experience was when the credit reporting agencies tightened the requirements for who could receive a credit report (which I understand). I called to schedule the required on-site inspection. They wouldn't do it over the phone but directed me to an e-mail address that was never answered. Several weeks later, I called and was directed to a DIFFERENT e-mail addres. That was not answered, either. I give up and have no intention of renewing my "dues." As far as I can tell, this is a scam operation.

Does anyone know of similar (but more professional) firms?

I have lost TWO potential tenants due to the lack of professionalism of this company. The first time the company didn't even bother to start the credit checks, so the couple decided to rent elsewhere.

The second time I placed SEVERAL phone calls to N.A.I.L to check on the status of the reports, due to the problems I experience earlier. The first time I was told that I would have the complete background report that same day (a Friday), but was only given a very brief report a few hours later - one that I had not even ordered. I called to explain that and was told that they had made a mistake and would have the complete report to me by the coming Monday.

Monday I called and was told that someone was working on it and I would have the report no later than Thursday. I left a message after hours on Thursday, since I had not received anything. By the following morning, Friday, I still hadn't received any information or even a return phone call. I called N.A.I.L and was told that the reports had NOT EVEN BEEN STARTED, despite my numerous calls.

I kept in contact with my potential tenants throughout the week long ordeal, letting them know that I was attempting to get the reports and should have them that day, then the following Monday, then that Thursday, and then Friday. By Friday, my potential tenants had enough and pulled their applications.

I now still have a house that sits empty on which I am paying the mortgage and utilities because this company DOES NOT DO IT'S JOB AS ADVERTISED. Please, do your self a favor and find another company. I know I will.