National Fitness
Reviews and Complaints

They did the same to me. I canceled my card and next thing I know, it's on my credit report. 2 years later, I'm still fighting with them. They don't get any easier to deal with, and they don't get any nicer either. My complaint with them is the following:
I signed a 2 year contract with Ladies Workout Express. A year or so later, I accepted a job in another state and went to Ladies Workout Express to cancel my membership. I signed some forms and was told that I had to give 30 days notice, so I should see one more automatic payment come out of my account. Three automatic payments later, I finally closed that bank account because they wouldn't stop taking my payments. Further, the gym has since closed, and Fitness Financial has now put on my credit report that I owe them $120. I called them to work out the details and they claim I never terminated my contract. Later, in the same conversation, they claimed that I sent them a letter terminating my contract but that my account had already gone to collections by then. I explained to them that I could prove when I moved out of state, and they said that since it's in collections, that doesn't matter anymore. So, I asked if they'd lower the payment amount, even though it's technically them that owes me money, not the other way around. I just want it off my credit report. She put me on hold, then came back and said I could pay them $80 to make it all go away. I offered $50 and explained to them that I have already paid them far more money than they were entitled to. She told me that the $80 is no longer valid and neither is the $120. She said my price has gone up, but she wouldn't tell me how much. I asked to speak to her manager, but she told me her manager doesn't take phone calls. I asked if her manager would return my call. She said she might, but it would take 7-14 days. She wouldn't tell me the manager's name or the manager's boss's name, either. She told me that if I want to get this taken care of, that she is the only person I can talk to.

I am pursuing a complaint against National Fitness Financial for fraudulent consumer practices. I am following the guidelines set out by the Attorney General in my state, Colorado. I suggest that all of you do the same. It is likely I will have to end up working with the Federal Trade Commission as the company is based in Utah. National Fitness practices clearly violates Colorado law and it may violate your state's law also. Log onto your Attorney General's web page and start taking matters into your own hands. If we all act we can put a stop to this so that others do not have this aggravation. Grass Roots Work!
Jean M. Evergreen Colorado

As far as the charges are concerned, contact your bank and dispute the charges.

As for the membership, I would return to the gym with all the information you have, and request a copy of your original contract. Even if your contract is faded, they should have a copy at the gym also.

If worse comes to worse, ask to speak with a Manager.

Hello, I work for National Fitness Center in Knoxville, TN. I have also been a member for nine years before my employment a month ago. To my knowledge LaGrande, the National Fitness Center you speak of is not affiliated with our nine locations in and around Knoxville, TN. That is assuming of course you are talking about a location out of state of Tennessee. National Fitness center in Knoxville, TN is also not a franchise. I do however sympathize with cancelling your account. You should not be penalized for a gym to go out of business. On the back of our membership agreement in bold typing it talks about about a gym closing and you not having to pay any more monthly dues as long as your are not in 35 miles of IPFA gyms.

A franchise of National Fitness Center went out of business where my wife and I were members about 2 months ago...she had been signed up to take personal training sessions for 6 months and the gym closed about 3 months into our agreement...we paid 1st and last months fees for training for her...1 month after starting her trainer quit...it took a month for them to assign her a new one (even though they auto draft our payments)...then finally after another month of training the gym closes...we have over $300.00 invested there, and now we're told that because that business was a franchise, and it went bankrupt, there is no more money to be refunded. National Fitness Headquarters in Knoxville, TN says they aren't responsible. BOYCOT NATIONAL FITNESS CENTERS! They will screw you over!

I am in the process of canceling my account, because I moved from Colorado to Tennessee. I mail out everything I was suppose to mail out to prove I had moved in august of 2008 and was charged in Sept I figured they must not have received my information yet. I was again charged in Oct so I called and was told they never received my information so I faxed the information then they said they didn't receive my fax, so I re-faxed it which was a copy of a credit card statement with my address and a date on it and they said that wasn't enough, I asked to speak to a supervisor and was put on hold for 45 minutes then someone picked up and click hung up on me. I'm still trying to get this taken care of, this company is committing fraud, scamming and lying. If anyone wants me to take part in a class action law suit email me, this company needs to be held accountable for its actions.

I fully agree that this is an unethical company. My daughter and I both had memberships. I had knee surgery and called to find out what to do. They told me to go online and write a letter and to tell the manager of the site. I did both but they continued to auto charge my credit card. The manager of the site said that I needed to call National Fitness. They acknowledge that the notes are in the account but won't do anything about it. I didn't have the energy to argue so in January I paid both accounts in full, sent a notice to cancel and spoke live with a representative who gave me a "confirmation number" that the accounts were both closed. The contracts termed in January anyway. I asked if I needed to do anything else and she said no. But they are still charging me!. I just got off the phone. The "supervisor" was rude and not at all helpful. She told me I auto renewed. Can you beleive this? How many times do you have to notify them of cancellation before it is cancelled?

I share similar experiences with Ladies Workout Express. I incurred a serious back injury Aug 07. I have been trying to cancel my membership since Nov 07. I have submitted several notes from different doctors indicating I could no longer maintain my membership due to my injury and I was NOT to use their equipment. They still will not cancel my contract. After talking at length with a bank officer about this situation I blocked my account. Now I am receiving letters and phone calls. I told them I will make every effort to spread the word about their unethical practices. Hopefully others will not get caught in their "trap." You would think they would not want me at their club due to liability issues and the possibility of further injury from their negligence! Personally I don't think anyone at these "workout" establishments have any in depth training such as exercise physiology that would permit them to tailor an exercise program without further injury.

I could write a book with how much I agree that National fitness is not on the up and up. I sent a cancellation notice in December 2006 (due to medical reasons). I literally just got off of the telephone nowtofday 12/28/2007 because I failed to "send a medical notice ( which is not even listed in the contract ), I cannot get a refund after they kept illegally debiting my account. On top of that the club went out of business in august and they tried to keep billing me- I blocked them and they began calling daily and called someone who was on my emergency contact list to "collect money" that I allegely owed. NEVER EVER Deal with these slime balls and DO NOT LET anyone ever debit money out of your checking account.

Sounds like you work for them Janette. You couldn't be farther from the truth

I dealt with National Fitness on two occasions when trying to cancel a gym membership, they were very helpful and understanding of my situation.