Natuzzi
Reviews and Complaints

Natuzzi sold me two custom consoles, when they arrived they were clearly not as pictured in the catalogue with important design features purposely concealed. The item was refused at delivery and Natuzzi will not issue a full refund. They want to keep 30% restocking fee-which clearly covers their base cost for the piece. I feel the company has an inferior product, and customer service policy. The catalogue misrepresents the items.

Why don't we start a class action suit and bring our complaint before a judge.Name the retailers and Natuzzi corp.The law works when you have many plaitiffs.

Agree, the staff, i meant the manager specially on Sheik Zayed road have no manners she doesn't know much about design as well, every time i walk in there i hear her screaming and shouting on her staff ...is that normal ? What study's does she has? 3 month /6 month training ? Shame on her...as the staff are working very hard ...i have ask her some idea about my house and how she can help me ...OMG ...I expect people with experience in that show room not a somebody with no experience ...NATUZZI ...get more people with real experience in design ...as you are going to lose many customers and change your management with somebody who can advice you and are able to keep a conversation with a customers and not only shouting and give order ... I trust mostly the others girls over there than the manager ...Shame on You

So you think my recommend is silly?

Ok lets go thro it again for the slower people...

1. Natuzzi get sued in the UK Supreme Court for illegal price-fixing

2. The evidence is emails and secret tape-recordings of their UK MD and UK Country Manager issuing threats to close the account of a retailer who would not play ball

3. This evidence is handed over to the UK Office of Fair Trading

4. They are also reported to:
a) The US SEC
b) The US Dept of Justice
c) The Bundeskartellampt (German
Competition authorities)
d) The Autorita Garante della
Concorrenza e del Mercato
Italian competition
authorities)

5. Within 24 hours, their US
President resigns suddenly. No
comment from Natuzzi. No
announcement of a replacement

6. The fines for illegal price-
fixing are 10% of global
turnover. $66m ! And thats just the UK, never mind the SEC penalties for misleading SEC filings, or the US Dept of Justice extraditing Italian Directors (what price amanda knox treatment now?)

And you know what? How come they arent counter-suing these guys? If they are innocent, why arent they saying so>>
And you still think my recommend is silly? Then I suggest you put your money into Natuzzi buddy, as well as putting your life savings on the next horse to run at Kentucky!
Share price isnt all about value, its about public perception. This company didnt play by the rules, so it can expect to get hurt. the fact its Italian right now is just unlucky cos the average US citizen aint feeling so good about Italy right now.

Sentiment : Strong Sell

This is the same old story, I have heard so-o-many complaints about this Natuzzi, why cant the customer get afair deal from them?

The averge guy gets ripped off again!

When are the US authrities gonna do something about this?

check this out, www.retail-week.com reported today;

December 4, 2009
Upmarket furniture retailer Natuzzi has denied involvement in alleged price fixing, for which it has been reported to the Office of Fair Trading.
The Italian-based retailer has been reported by independent Preston furniture retailer Cresta. The indie store claims Natuzzi tried to prevent it from selling goods more cheaply than Natuzzi does in its stores.

In a statement Natuzzi said: “The court will deal with all matters raised, including any allegations of resale price maintenance; allegations that Natuzzi are vigorously defending against.”

A Cresta spokesman said: “We will not be bullied into anything by Natuzzi. Consumers should be able to get the best price they can get.”
Cresta, which has been selling Natuzzi goods for 17 years, claims it has taped conversations with Natuzzi which it will pass to the court.

An email from Natuzzi sent on October 12, 2007, by then managing director Nick Moore who is now managing director of Conran Shop, which has been seen by Retail Week, said he wanted Cresta to operate a fixed price policy, with a maximum discount in Sale periods of 20%, to match its own policy.

The Natuzzi executive wrote:
“I would ask you do the same. It is obviously not in our interests to get into a price war!”

Cresta has been granted an injunction preventing Natuzzi from drawing on its bank guarantee at present.
The OFT would not comment and Moore was unavailable.

http://www.retail-week.com/retail-sectors/home-and-diy/furniture/natuzzi-accused-in-price-fixing-case/5008548.article

I have a Natuzzi sectional sofa bed with 2 recliner , the motor in one recliner is gone is this cover under your warrantee

called three times the store for a service ,finally they send an inspector and it is 1 month and no answer

sofa id is

2021/[protected]/001

You should all know that its been reported today that;
'Cary Benson has resigned as president of Natuzzi Americas, a spokeswoman for the Italy-based upholstery manufacturer confirmed. The company has not announced a replacement. Officials could not immediately be reached for comment.'

http://www.furnituretoday.com/article/395177Cary_Benson_resigns_as_president_of_Natuzzi_Americas.php

How convenient not having ANY Officials available for comment. Couldn't possibly be because Natuzzi have been reported to the SEc, and the US Dept of Justice and the UK's Office of Fair Trading, facing potential fines which could total up to $200m, and extradition and imprisonment for Italian directors? Resigning does not escape from a jail sentence or at least it shouldn't!