NetFlorist review: Full refund

NEVER USE NETFLORIST TO AVOID COMPLETE LACK OF CUSTOMER SERVICE

Placed and paid for an order on Sunday the 11th of Feb. R839.85. To be delivered Valentine's day. First they send him a message on the 13th telling him a parcel will be delivered, so surprise spoiled. Then they deliver on the 14th someone else's about R200 order. After 3 phone calls, emails and promises to fix the order and deliver the correct order I have yet to get a response from them. Thanks to them they spoiled a new couple's first Valentine's day together. And the other couple's as well as we are sitting with their order. I heard so many stories to stay away from Netflorist but thought let me give them a chance. Absolutely shocking that they do not care about their customers but only about their money they make. Also, it takes 6 minutes to get through to them due to the high volume of calls being received, undoubtedly all complaints from clients. I want my full refund back as you still cannot deliver a simple order.

3 calls to them, 3 emails, 5 hours of fighting with them to just speak to a team leader, who is all avoiding the clients, and still nothing. I want a full refund!