CB Flower Delivery NetFlorist Non-delivery of an item

NetFlorist review: Non-delivery of an item

Yashmita Vithal of US

May 10, 2020 7:12 pm EDT

Wow after reading all the terrible reviews on Hello Peter I should have known better than to use Netflorist for one of the most important days of the year! Mothers Day! I had a similar issue where a gift I ordered for my Mom was out of stock and Netflorist didnt even bother to inform me! I had to find out from my Mom today when the item was not delivered! How pathetic and disgraceful is this service from Netflorist? The worst part was that I ordered a PERSONALISED gift! So they definitely knew in advance that the item was out of stock as I'm certain there is a lead time to do the personalization! So they knew the item was out of stock and just didnt bother to inform me! If they atleast informed me I could have made alternative arrangements for another gift! They also just offered me a refund! That's obvious! They HAVE to refund me because they didnt deliver! But does that compensate for ruining a Mother's Day? NO! It does NOT!

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NetFlorist phone numbers

+27 861 300 600
+27 861 300 600

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South Africa

+27 112 878 200
+27 112 878 200

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International

+44 808 238 7513
+44 808 238 7513

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United Kingdom

+65 31 576 418
+65 31 576 418

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Singapore

087 135 0005
087 135 0005

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NetFlorist emails

orders@netflorist.co.za

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Support

care@netflorist.co.za

84%
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recruitment@netflorist.co.za

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Rivonia, South Africa

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