NetSpend’s earns a 4.5-star rating from 1935 reviews, showing that the majority of prepaid card users are exceptionally satisfied with their financial services.
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need to petition this company or sue
Rush Card and Netspend Company has very bad service. At this time I would like to go further with a dispute. Such as opening a civil case. Reps never ask for security questions so no one fraudulant can get info on our accounts. Reps are very nasty and rude, have opened a dispute for unauthorized transactions and the do nothing about it. Says that it takes 60-90 days to receive the money even though a police report was made. They tell us there is nothing we can do about it . Why is that anyone can take our money so easily and there is nothing they can do about it. Can you guys at least investigate it and refund our money due to the lack of security with our info? I'm sone with this I need a professional attorney! Asap!
Another unsatisfied customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges
On may 1st there was a fraudulent charge on my credit card. I called them right away, they told me to call the company the charge was made to, they told me to call my card company back to filea claim and again the told me to call the company the charge went to. I have been going back and forth with this and am getting nowhere. The amount of the money is not the issue it is the principal that noone wants or knows how to handle these claims. When i askto speak to a supervisor because i can never undersand the customer service rep. I feel that they just pass me to another rep. I am getting sick and tired of this going back and forth and ready to have a lawyer look into this for me. The company the the charge was to is an adult catalog order center for adam and eve, and they are as stupd as the credit card company.
horrible banking alternative
I wish that i had read these complaints before setting up an account with netspend. They can not locate my direct deposit. Netspends customer service reps, supervisor and manager continue to ask me for the account and routing number that they gave me. We were all in agreement that it was correct.
The goverment three way call to them and provided them with the same information.
Netspend then began to ask me again for my account number and routing number.
When i asked for their physical address and which route do i take to get them their reply they do not give customers their location. Yes, i agree that this company is a corporate scam and stealing money from their customers and taking advantage of people who for whatever reason choice not to use a traditional bank.
I would advise anyone considering doing business with them to opt-out. When you have to say that your card was stolen just to be connected to customer service know that you are dealing with a dishonrable corporation. If you enjoy stress, frustration and ignorance then i say you have found the perfect corporation to hold your money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Its yours reps fault that my refund was sent to a wrong account and netspend so what cam anyone say or do to resolve this issue this your fault not mines so why isnt it fixed smdh pissed
hidden transaction fees
It is terrible to learn the hard way when you make a transaction and you charge 1and 2 dollars for every time I used the card now the amount on the card is held hostage because you will charge a fee witch will then be denide for lack of funds thank you for stealing my money and holding the rest hostage now I can't close this account because the money is there and I can't use it I promise to post this problem on complaints.com so everybody can see what will happen if they get netspend it will stop them in ther tracks thank you (This complaint was sent to netspend and as you can see they do a transaction charge every time you use the card for $ 1.00to $2.00 for every time you use this card and now I have $8.50 on the card that I can't use because if I buy something they will apply a $2.00 charge and it will be declined because of that charge so the money will be eaten up by netspend when they apply a charge and gog only knows what that is going to be thank you for reading this)
The complaint has been investigated and resolved to the customer’s satisfaction.
unable to reload account money after pay
I have dealt with netspend for almost 4 years. I have platinum card and a black card witch I usually no less then 500$ a load. Now, something happened previously to make me question my money so I went to nearest loader gave me a reload card (Never saw this before) they are refusing to load the money unto the card. 3 hours later they wont' let me speak to a supervisor and didn't know how many #s they had on their card. I m' left with no other choice but to threaten a lawyer for my money what they asked my s. S. No# yet would not give me entire name this company doesn't send you any valid statements. Im' more then angry
The complaint has been investigated and resolved to the customer’s satisfaction.
I use netspend all the time i pay all my credit cards with it and my other bills. I ve been using it for 5 years now and never had a problem i have put at least 40, 000 on it over the years and never had any problems. My daughter even has one and when she vists her mom in PA i send her $100 every week and she likes it to. I put the money on the card and she gets it in not even 5 mins.
We apologize that you are unable to load your card. Please send us an email at feedback@netspend.com and we will see what can be done about this reload situation.
Thank you,
NetSpend Corp.
failure to cancel lost card and canceling reissue card without customer notification
On february 24, 2011, I contacted the netspend corporations's call center and reported that I had lost my debit card and wanted to have it canceled and a replacement card; applying all existing applications, sent to me. I was advised the old card had been canceled and a new card would be mailed to me in 7-10 days. On march 9, 2011 I had not received the replacement card and called the call center to inquire when the card had been mailed. I was advised by the rep that the replacement card order had been canceled on february 25, 2011. I was never advised of this canceled order for the replacement card and was further advised that the originally canceled card had been reactivated and used for a $80.00 withdrawal on my advance credit line. I am of the position the failure to advise me of the canceled replacement order, after being informed I had lost the card, constitutes a liability that netspend can not ignore or justify.In the least it was an unethical act which resulted in the use of my original card, after I had been informed it could not be used. I am herewith making a written complaint that equally serves as notice I will file a warrant in detinue to recover all moneys available to me via the netspend elite visa card that was not canceled as requested, and an additional motion for judgement, seeking compensatory and punitive damages in excess of $10, 000.00, for the acts and omissions cited above, if my concerns are not addressed to my satisfaction on or before march 30, 2011. My efforts to gain access to netspend's general counsel resulted in my being deliberately placed on hold by an unidentified supervisor for 41 minutes, and having a supervisor named "evelyn" disconnect my call.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
what a total scam!
My Netspend prepaid Visa card was sent a few days ago. It is a permanent card to replace the temporary that I purchased back in January of this year with a 15 credit/balance startup bringing the total to 24.95 initially. This was done at PLS a check cashing company in Phoenix at 38th st. and E. Thomas, this company is one of your authorized agents engaged in the purchasing and issuing of your Netspend card.
This temporary card was never activated due to error in data entry by your authorized agent I was informed.
After calling twice to your customer service number, I was told a copy of my social security card was necessary before my Visa Netspend card would be available... this was extremely inconvenient as I had paper documents in storage in the 118 degree attic.
I had your PLS authorized agent call 2x to clear this matter up by validating what my social security number is since this agent cashes a SS check for me monthly for over 3 or 4 years. But that didn't seemed to be good enough for Netspend. The Netspend logic being that the Netspend agent PLS could not be trusted to validate my SS number accurately even though they cashed my SS check monthly. Week and a half ago a PLS agent called Netspend once again to straighten this out and insisted on a resolve of the card which was withheld for 9mos. from my use.
Today when I called Netspend to activate this permanent Visa received a few days ago in the mail your representative tells me there is zero balance. . that the system automatically withdraws a fee from card after 3 mos. if their is no activity on the card. Well check this out... I expect Netspend to then manually put my 15. dollar balance back on my card as I purchased originally. The card was never activated which means I didn't agree to your policies and fees which you proceeded to execute and yet deny access to the use after purchase of the card.
The complaint has been investigated and resolved to the customer's satisfaction.
If you have any questions or concerns, please send your information to feedback@netspend.com and we will be happy to assist.
Thank you,
NetSpend
Netspend scam
What is Netspend
Netspend Account
http://netspendscam.com/
do not use them
Read the fine print! This company will not tell you this:
In case of errors or questions about your card transactions, call [protected] or write to:
Netspend
Customer service
Po box 2136
Austin, tx [protected]
If you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt contact customer service immediately. You must contact us no later than sixty (60) days after electronic statement becomes available on which the problem or error appeared.
1. Provide your name and card number (If any) ;
2. Describe the error or the transaction you are unsure about, and explain why you believe it is an error or why you need more information;
3. Provide the dollar amount of the suspected error.
If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your card.
For errors involving new cards, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation.
MANY EXAMPLES THAT NETSPEND HAS A LESS THAN HONEST BUSINESS PRACTICE.
(RANN) STAFF
[protected]
NetSpend Legit Company or a scam?
In october 2009 i was sent a netSpend Visa Prepaid debit card in the mail to my address so today i tried activating it and the online system wouldnt work so i called they asked all my info social included and even they could not activate it now me and my mom are scared this company will take my identity PLEASE HELP!
1 year ago Report Abuse by Alina Member since:
January 23, 2010
Total points:
139 (Level 1)
Add Contact
yes. Google "NetSpend Scam" and there are hundreds of people who have filed complaints.
Source(s):
various complaint sites such as
http://www.complaints.com/2006/november/27/Complaint_-_NetSpend_-_Prepaid_Visa_Credit_Card_12843.htm
The point is:
1.) This information is not what is told to cardholders.
2.) It is netspend that put these charges to the card and the cardholder thinks it is a merchantbut it is not.
This is stealing and illegal! Too many cardholders are victims of this illegal transaction.
(RANN) STAFF
[protected]
this company is a scam and under a federal investigation
I went a couple of weeks ago and deposited $800.00 on my netspend card. At that point my balance was over $900.00. The next morning i stopped to get gas and my card was denied! I quickly got to the nearest pc to check my account. My balance was - 3.66. My account had some p2p transactions. (Person to person) i quickly called netspend and explained.
they told me to send a hand written letter and police report. Which i did. Here it is 2 weeks later and they won't tell me nothing. They admitted it was trasferred to another netpend customer's account. They will not give me any additional info. I have 2 feelings about this. First, i won't get my money back. Second i feel like it was an inside job. No one knew my pin number but me! I know they can easily look up the account it was transferred to! But they claim they can't. I am not a rich man by any means. I hace struggled the last few weeks to keep my bills paid, since losing my money. I feel no compassion from their end at all. My next step is maybe contacting visa or the local news. I have read complaints in other forums that related to mine. Apparently they know about this p2p scam and fail to fix it. I believe this company is corrupt! I have read other people say this company is great with no problems. Well i would have said that a month ago. Three years and no problems. But beware you will be next!
Did you ever get your money back?. I am going thru the same situation. In my case someone used my login, knew my password and transferred over 3K to their account. It sure smells like an inside job. I know that I never gave my password/pin codes etc to anyone. I consider myself stupid for trusting this company. Their customer service is a joke. As a customer my impression is that they don't have a CRM. Each time I call, they want me to repeat the entire story.
withdrawl of money fee scam
I have been a Netspend customer for 3+ years. I choose to come to them due to the ease of using the cards and the minimum fees. I went into an ACE location yesterday to withdrawal money for my rent total $1200, I was told that there was a new rule in place and they now charge to withdrawal money after the first $300. This immediately alarmed me because I have not received an email, mail or text notification with any of this information. Although I did receive an email notification of their new elite program, I found this extremely odd. I asked why did they not inform their customers his response was that it was posted on their website. I said well this does not justify sufficient notification, many people don't have regular access to a computer, and furthermore why go online if you can send a text to them for your balance? The ACE employee of course could not answer. I then asked what the fee was he said 2% of the withdrawal - I WAS IRATE AT THIS POINT. TWO PERCENT OF THE $1200 AFTER THE INITIAL $300 (i WAS CHARGED ON THE $900) TOTAL FEE $18! I am still pissed off - what a rip off. I told him they are only doing this because income tax is coming and people are going to be pulling of large amounts - if you have $5000 being pulled out after the $300 they don't charge for that is $94 - that is a lot of money. I was thinking what if all I had was the EXACT amount I needed for my rent then I would have been short because of Netspends horrible business practices. At minimum they should notify consumers at least 1 month ahead. He said they try to compensate by the lower $5 fee vs the $9.99 fee - there is no comparassion - they are trying to get over because they feel that most people that have this card needs it because they can't get a bank account. I chose to get this card because of the ease of use and no hassles with the bank. I make between $3200 - $3500 a month I am not trying to throw money away by paying ridiculous fees to access money when I need it. It's not even reasonable withdrawal limit. Most banks allow $500 minimum withdrawal limit without any additional steps. I am outraged and will be closing my account before my next direct deposit. I refused to be taken by this monster of a company. This is truly a scam! I will be checking to see if they broke any laws by not providing sufficient notice of their changes. If they did I will be reporting them to every appropriate agency.
The complaint has been investigated and resolved to the customer’s satisfaction.
I did not authorize and credit card set up charge for 99. 00
I know that by law that they do have to give notice of any changes made, depending on what card you have they are all actual banks but locates in Texas, I had a run in with them today because their systems are ordering cards without the card holders permission, though they are coming to use its a pain in the ###. I threatened to report them and start a class action law suit, and they seem to jump and seemed be alot more nicer to me, what bugs me is that most of these employees are out of country and can not give you an answer to save their lives they are reading from a book, Ace check cashing employees are not employees of net spend and can not help you answer questions only what they are told so my advise to you is that you write the bank and send it certified and let them know that they a in breach of informing the card holder of any changes I know you probably resolved this cause your post was 2010 but if you know the laws it makes it very easy to have a netspend card and get your way.
please refund my account
unfair practices
This bank is to be avoided.
Fees are very high.
Automatic deposits are not posted to account as per instructions.
They locked my internet on-line banking account for an unknown reason and they have not reinstated it. I have called them for over six months and each time they (customer service) say my request will be forwarded to that department and that my service will be back on in 4-7 or 2-4 or 7-14 days. It is still not accessable.
Customer Service personell can be very rude and periodically speak very rough English. The room they are in is very loud and this sometimes makes it impossible to hear the person you are speaking to. They refuse to connect you to a supervisor or another department stating they don't have that capability.
My account statement period ends on the 14th or 15th of the month and I don't receive the US mailed version until after the 1st FIRST of the month...over 15 days after the statement period ends.
They have shut down their e-mail and also their fax support. NOW if you need support help your only option is to send them a letter via US Mail. I suspect they closed these due to a very high volume of complaints.
Sadly I have been banking with them for more than 14 years, this is the fourth company that has owned the bank and by far the worst.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been trying to contact this bank for over a week now! Every time i call it says the same thing about experancing high volume and to call back I have yet to talk to a REAL person! I withdrew money on Friday the 25th of January and I got shorted $40 then I call to check my balance and it said that I have a overdraft fee of $49.68 which I din't do I really would like a REAL PERSON to contact me asap PLEASE!
I can't believe this bank! I have been trying to get a hold of this bank for over a week now I have a overdraft fee that I didn't do also I'm locked out of my account for no reason! Everytime I call I get the same thing that they experance high volume, REALLY!?!? for a whole week!
this is the most unprofessional bank i have ever dealt with.
they took money out of my account and is giving me the run-arounds on giving me my money back.
i followed all instuctions on what paper work that was needed to file the complaint on the fraudulent activity that was on my account. after reading the reviews on this bank im further learning that they are a BIG RIP OFF! Im still waiting on my money to get drafted back into my account so that i can close this account and send my direct deposites to another bank! if you know anyone that is banking with this bank please inform them to switch banks soon because sooner or later they will have funds drafted from their account that was no authorised and will not get them refunded before 90 days and then thereafter the account will be closed!
I've had this bank for less than months, and all I get is problems, they shut down my account online and locked it. The girl I talked to on the phone told me she unlocked it, but it is still locked. I've already made a bank account with another bank, and once I spend the rest of the money on this card, since it's too expensive to withdrawl it because fees are so high, I'm sticking to Tech. I went to walmart, and my card was declined, when I know I have money on it, so when I called in, they literally told me they were holding on to my money for two weeks because of an online purchase I made at Amazon.com. There is really no reason they have for holding on to it. She said I can't get my two hundred dollars back until next friday, unless I want to contact a representative of the website and have them send in a letter with the letterhead of the website and a signiture, then they would send me stuff that I would have to sign, then send back. By the time all that is done, it WILL be next Friday. I hate this bank, and can't wait until I'm done with them.
Replied
atm fees
I recieve Social Sercurity disability and get a monthly check. About four years ago I decided to get a prepaid debit card to avoid the hassle of trying to get the check cashed and waiting on the mail. When I activated the card, I enrolled in direct deposit and choose the Fee Advantage plan. According to my plan signature and pin purchases were free also the first two in network ATM withdraws were free as well. I paid $7.95 a month for this plan and at that time I had no internet access. This year in June I gained access to the internet and in August I started looking at monthly statements online. I was surprised to discover that I had never got any free Atm withdraws. I contacted customer support and got a message in my secure inbox stating I had not used an in network ATM. My plan reads if I use a network ATM the owner fees and the first two ATM fees of $2.50 will be waived. I did a little searching to find the network ATM's and discovered most 7-11's have a Allpoint ATM machine and I knew I had used 7-11 several times last year and found the transactions on my online statements but was still charged the fee. Contacted customer support again and after actually get an agent it took 45 minutes of trying to explainand understand agent for her to tell me, she was going to transfer me to her supervisor. After another 45 minutes of waiting for the supervisor I just hung up. I have proof of at least 6 times I shouldn't have been charged. I got a another message in my inbox this time they say that they already waived the signature and pin transactionsand are not going to waive the ATM fees that are outlined in my plan. It's asif they are doing me a favor by letting me pay my monthly fees and honoring only the parts they want. It's not alot of money however if they are doing it to the other 3 million card holders then there is a big problem so check your fee plans and watch them very close. I am very curious as to how many other people are being victomized. My card is also associated with HEB and I will be contacting them as well
The complaint has been investigated and resolved to the customer's satisfaction.
You can also enroll in our free Anytime Alerts to get notified of your balance. We look forward to hearing from you.
Thank you,
NetSpend
We would appreciate the opportunity to assist you with this. Please send your information to feedback@netspend.com and we will make sure this is addressed.
Thank you,
NetSpend
Got locked out of my account. Don't know what to do
As the complaints above, this card is useless. My husband and I received 2 cards for christmas. One for me and one for him. We activated both cards, which had $50 dollars each. When I tried logging in the other day and I was unable too. Aside from the fact that we hadn't used the cards yet and we get locked out of our accounts. I think after all the negative reviews I have seen. I dont trust Netspend and on top of that, I do not feel comfortable having to email documents such as a copy of my social security card, my ID card, and a bill to show proof of my address. Plus I dislike that you have to wait for them to troubleshoot the account in order to find out why you're receiving the message about being being locked out. I would never recommend Netspend to a friend.
I tried to check my balance. When I entered my User Name and Password - it says it's invalid. I called to check my balance and I have to pay a dollar. I put my user name and password in my Reminders on my phone when I activated my card. I know they are correct. It makes me feel that they are forcing me to call to check my balance just so they get a dollar. I don't like feeling cheated and I will not be using thus card again.
I recently purchased heb card not knowing it was part of netspend. This was sunday
September7, 2014. I loaded the card with $215.00. They would not activate my card, for use. I contacted heb, where I made the purchase and loadedloaded the money, they said they couldn't help me as nestled was a third party. It's now Wednesday and I can't use my card or get the money back! I called the company. They said the card was active! I made the guy stay on the phone with me while I got a drink. The card went through! But as far as using it again, later that day, it says no money is on it! Ok where the hell is my money? Who can help me! I'm totally disgusted that heb is in parsnips with them. I want my money
cancelled card after depositing $900. oo
Deposited $900.00 on 8/24/2010. Made a transaction for insurance by phone in encinitas ca (Less than $300.00) on 8/28 tried to use card recently and declined "suspected fraud". Called customer service and verified my identity and they informed me my card has been cancelled and my balance was one dollar. Asked to speak to supervisor, put on hold for one hour. They are trying to steal over $600.00 from me! Customer service is rude and every attempt to resolve this is a dead end.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had 4000.00 loaded on my card was use it and went to use again and card was cancelled with no explanation would like to get it back or at least know why it was cancelled
I am having the worst day dealing with Netspend. My account has been blocked by them, due to a refund done my a store back to the wrong Visa card. Alex at Netspend was rude and very asinine about the entire ordeal
Dear Kevin,
We apologize that your account has been compromised. Your account was closed to prevent any additional fraud on your account. We show that all of the funds on the account have been used by the thief that had access to your information. We strongly recommend contacting the FTC and credit bureaus to report identity theft since this person knows your personal information. We are in the process of getting these funds back for you due to this unfortunate incident. Unfortunately, there is no phone number on your account, so we are unable to contact you. Please call us at your earliest convenience so that we can discuss what will happen with your funds.
Again we would like to apologize for this unfortunate situation you have to endure. We understand it can be frustrating and look forward to speaking with you.
Thank you,
NetSpend Corp
[protected]
unauthorized charges
I am computer illiterate and am having problems with netspend.com i. E. Prepaid visa account. Several unauthorized charges from family save.com & family care.com have been made to my account and I cannot find information on family save so that I may contact their customer service. Help!I did not order any products from these companies nor do I have any pending purchases,. How do I get my money refunded. I have made contaqct with family care and they were rude but still I received a cancellation number but my phone conversation was not a pleasant experience. How do I get my money back?
Netspend is the biggest rip off ever. If you can please avoid using their cards. I recently had a run in with their rude customer service reps regarding why the places a 'block' on my money. I was told I had another account with a negative balance of $360. I explained to them that I never opened another account and the only account I have with them is the one I activated a day prior to this incident. They refused to investigate or remove the block. I immediately canceled the account and wanted my money returned, they told me they would send me a check in 20 days and then charge me a $5.95 processing fee. I was shocked and quite frustrated to hear that they were charging me to get back my money! That was outrageous, then they do not offer any other way to get your money back other than waiting almost a month for a check. Thank goodness I am not in serious need of the funds. If you must use a pre-paid card I recommend green dot.
I am being charged $5.00 every month by netspend & I'm do not understand why & whenever I call to talk to a representative all I get is the automatic service and no satisfaction, all I want is for the charges to stop.
Wow, I think I would have been more concerned about having them look into that other negative account, more than anything else. I mean, where did that come from and why? Also, do they know if it was really you or how closely that information came to matching you?
Unfortunately, when you do cancel an account, that fee is stated in their terms and conditions. They charge you to cut the check that sets you free. In your case, it'd be awesome if they waived it to make you happy, but unfortunately, it sounds like they really believe that you are the same person that owes the money.
So they are going to play hardball and charge the fee :(
I'm sorry.
unauthorized charge
I was online today 7/22/10 checking my account because I had some very important bills to pay that would totally take all the money in my accout to pay, so I wanted to make sure that before I made the payments that there would be the amout of what I was going to pay on my card. Well low and behold amazon.com amzn.com/billwaus was under my pending charges for $69.99 for some books that I never ordered. Of course I had to alert all my friends and co-worker to check their balance because this is fraud. I will be calling my attorney to find out what can be done about this. I copied and pasted the name of where the charge was coming from and found this site. It appears that I am not the only one this has happened too, so people check your bank, credit cards or what ever type of accout you have to make sure that you don't have charges that you did not authorize coming from amazon.com amzn.com/billwaus. Thieves!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a charge on my account from VISANET TERMINAL TRACESAN MATEO US. Which happens to be the same amount of my car payment that I made to a credit union using my NetSpend card. I called the credit union and they said they did not know of any holds etc. I called Netspend and they said they could not help. Anyone know anything about this?
a friend has had $1000 taken from their account from 10 itunes transactions for slotmania..what can be done to this moneyback?
dave
I am sorry to hear that this happened to you. I have personally had some unauthorized charges show up on my account and it is very frustrating. Have you ever done business with Amazon before? I would contact them to see if they could refund it. NetSpend should also be able to dispute this charge, but I know you will have to fax in a letter of dispute.
I would have directed this complaint to Amazon though since they were the ones that charged your card.
Good luck and I hope you get your money back.
Visanet is the network Visa uses to process transactions. A lot of times when you see a transaction pending it will show Visanet, but when it posts it will show the actual merchant name. These charges are most likely valid, it just did not show the merchant name.
I was just charged $10 from VISANET TERMINAL TRACESAN MATEO US and I have no idea who they are.
customer service and unauth debits
This motel used my credit card number from a previous stay over 2months ago and debited my acct again without my auth on [protected] for 50.53 which I have not stayed there since... I called net spend customer service and there really slow none fluent english speaking reps... This is a pissy company I will be filing a lawsuit on netspend..com. Future customer's be aware do not allow yourself to get put in a trap this is a scam company...
It sounds to me that your complaint should be directed towards the hotel that charged your card. You may have owed money in which they were finally able to collect if there were not enough funds in those 2 months. Every financial institution should be able to dispute an unauthorized charge such as this, so I am sure that Netspend can help. It is difficult to find companies that do not outsource their customer service so I would not blame them for that. I wish you luck in getting your money returned.
horrible customer service
Worst customer service in the world. If you dispute a charge expect not to get it credited back to your account unless you call the Ceo of the Company! They opererate as a bank but dont do what a Bank does. Does it matter if you have been with them over a number of years? No it does not! Horrible Horrible Horrible Horrible Netspend! Omg they are terrible. They will treat you like you are at fault. I have lost money because i was to frustrated to deal with them knowing i will not get results omg omg horrible company.
Personally, I just had a LOT of unauthorized transactions (a lot of small transactions all in one day from the same company totally over $700.00!), I immediately reported via online dispute thru the netspend site, and I also called them right away too. I TOO often have a hard time understanding the 'frontline' customer "service" people too, but if you INSIST to talk to someone else, a supervisor, or in my case, the dispute/fraud area, you actually get someone who speaks english, but someone who can UNDERSTAND english...ARGH!
Anyway, I had to immediately notify them, and then they requested I fill out a special form, which I did right away that same day I noticed the 'pending charges' (some posted and some were pending still)...I could only fill out a form for the actual posted transactions, but I was told that I should keep an eye out on the pending ones, and if they did go to posted, I should also immediately dispute those charges as well, which I did the monday after, when they went from pending to posted.
I also contacted my local law enforcement, but they couldnt file a report, as I need much more info/what it was for/etc...and that theytold me unfortuneately that unless the amount was larger or I could proove Identity theft, they could file a report but not actively work on it...and since I had previously made one purchase to this same company, it wasnt considered ID theft because, even though I didnt authorize the unauthorized transactions, I DID give them the card info previously, so they didnt steal the number..they DID steal the money...kind of a weird thing, but understanding the ins/outs of how to make sure your rights as a card customer is ESSENTIAL to getting things worked out properly...
..if you do not take an ACTIVE and POSITIVE AND IMMEDIATE role in this, then you will unfortunately probably not get your issues worked out appropriately.
Anyway, my story ends like this, after I did my work on the account, everything they requested, I had to wait 5-7 days for Netspend to do their initial work, and since they could determine that I had a previous transaction with the company, I had to wait for a full investigation...if it was 'out of the blue' with a company I had never dealt with before, or a clear case of ID theft/etc, then Netspend, according to VISA and their agreement with VISA, they have to give you a CREDIT for the charges UNTIL they complete the full investigation...
I called them once per week thru the whole thing (the charges were unauthroized at the beginning of Sept, and I just got my proper refund last week, which was within the rights they had, because they had to send info to the company who made the charges, and its much quicker if hte company was in the US..thankfully this was, so they have to by LAW give the company a chance to respond...netspend did, and the company never responded, OR responded with information that was not showing I DID authorize those charges, so then I 'won' the investigation and got my money back...
Sure it took some time, about 45 days or so I think, and YES, we need every penny of that money, a family of 5 with 2 disabled kids, and my hubby is the only source of income other than 2 small SSI payments for my kids..and he has been laid off for some time, so he only gets unemployment...so the missing $700 was a TON for us!
Long story short, follow the directions exactly from netspend, keep a copy of everything, when you call, write down the name of the service person you speak too...and you will find, as long as you follow the directions, you will get your money back provided you are honest and the money was not authorized...if you try to 'buck' the system, you will not get anywhere and will never get your money back...so be honest, be complete, and keep on it...
IF you do follow netspends directions and have notified them in the time the laws permit/etc, and then they do not follow the law, then I would contact VISA directly as Netspend has to follow their contract with VISA, outlining the law specifically as to how to handle unauthorized/disputed transactions...so, you can see that info on netspends site, as well as VISA or Mastercard (whatever card you carry from Metabank/Netspend)...also, you can contact Metabank too...
BUt I wouldnt go over the top and all negative UNTIL YOU DO YOUR WORK FIRST...you will not be taken serious anywhere if you cant even notify/initiate the dispute properly, or get hot-headed with a front line service rep...stay calm, be complete and timely with your responses, and always ask for a supervisor if you cant understand or feel you are getting a correct response...
I agree their customer service... Sucks!, I hate calling them, you cant understand what they are saying, and they try to rush you off the phone.. Horrible.. hoerrible... horrible!
Replied
fraud
My friend referred me to get net spend card so I did we were told we each would get 20.00 for referrall never got it when I called they said I was sent a net spend card two years ago never activated it or use it but that made me not eligible for card then when tried to cancel card they weanted to charge me
The complaint has been investigated and resolved to the customer's satisfaction.
We are very sorry to hear that there has been unauthorized transactions on your account.
Please send your information to feedback@netspend.com and we will make sure this is addressed. We can assure you that we will do everything we can to assist you with getting your money back.
Thank you,
NetSpend
I have never been more angry with a company than I am with Netspend. In the past 4 months I have been a victim of fraud. I live in Texas and the charges have been in Florida. My account and card were both blocked. My main reason for calling this past Friday was that I have direct deposit and was told that I would be able to call and have it transferred to a different account. When calling and speaking with the company concerning this matter, I was placed on hold for hours at a time and spoke to 11 different people. Finally the 11th person used common sense and unblocked the card for me to retrieve my funds then blocked the card back (all while I was on the phone with them). When I tried to find out the status of my account yesterday I was told it would take 10 days for the Fraud situation to be handled. This situation has put me and my family in a major financial bind. I will be closing my account and going with a different company/bank when or if they decide to place my funds back into my account. I will be filing with the Better Business Bureau and speaking with Texas State Attorney General.
I bet TravV works for netspend...similar to a name I dealt
with
If you had a card with this company before then it is understandable that you would not be a new customer for them. I am sure there is fine print somewhere which states restrictions of this refer-a-friend program. Unless you were charged something for the card I would not consider this fraud.
rip off
Netspend lost my tax refund & refuses to help me there areseveral complaint just like mine there are a big rip off.
The complaint has been investigated and resolved to the customer’s satisfaction.
On 12/25/08 I discovered that 14 unauthorized charges were made to my Netspend debit card. I called Netspend and was HORRIFIED to find out that not only was all of my money taken but there wasn't anything I could do about it. According to netspend, because these transactions are still "pending" I have to wait until they go through and then and only then can I start the dispute process (oh yes, and all the transactions were made on 12/24 and it is now 12/26 & they are still "pending"). Meanwhile I have $0 and I could be waiting for who knows how long to get my money back. The company treated me as if I were to blame for using my debit card online at some point in my life allowing someone to hack into my computer and gain access to my #. I was able to contact some of the companies that charges were made from and they were wonderful in immediately refunding my money when they realized that the billing address that the person who stole my number used and my actual billing address did not match up.
Another point I brought up to Netspend was how the transactions were allowed to be authorized if the billing address did not match up. They had no answer for this and continued to tell me that they couldn't do anything until the merchants collected their money. Many of the merchants were unable to be contacted because they are fraudulent businesses who's telephone numbers lead to no where or have been disconnected. I was informed by Netspend that many of these companies were associated with an online gambling site that is out of the country. I am filing a complaint because of the inability and unwillingness of the company Netspend to answer for why they approved transactions when the billing address was incorrect and also for their "too bad so sad" attitude towards refunding my money or helping me expedite the return of my money from these fraudulent charges. They made me feel like i was being punished for having my debit card # stolen and now I have to figure out what I am going to do for money until my dispute goes through. Nobody at the company speaks English and they all read from a script. God forbid you ask them a question that they don't have a scripted answer for because then they just start rattling on about the closest thing they have in their script even if it has NOTHING to do with the question you just asked. If you are even entertaining the thought of using Netspend don't!
Iam a disability patient and i had my wallet stole, so i requested the old card stolen .Well i was told another would be sent to me.Good, well time had gone by, and i finally came across some money to make my phone payment.That's when i had trouble with the payment going thru first it was because the card wasnt activated, i did when i got the card.So then i tried again this time money had been deducted for sending me a new card.I was never told i would be charge for a new card.And i had check my balances before just to check and there was no pending transactions
How did NetSpend lose your tax refund? Did they receive it and then send it back? Or did they not get it at all? If this is the case you may need to direct your complaint towards the IRS since they may have sent it to a different account. This happened to me once and it is a pain.
Netspend is headed down the toilet due to their poor customer support mechanisms.
I wouldn't be surprised to learn that they are complicit in the theft of the funds themselves.
bad service
Is netspend going out of business? if so, will they tell us. i have never seen a credit card company have so many problems with their system and it is always down. i am really gettng scare with netspend. it is so hard to get customer service and its always some foreigner that can't speak or understand english very well. i had to ask for someone who can read, speak and understand the english language. i hate to say this, but i ask them is there any americans in customer service i can speak with. i am good at recognizing voices, but i am given a different name.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently stayed at a hotel in Boise Idaho and used my NetSpend debit card for three small purchases. I was double billed for these purchases. After a few days all of the charges posted to my account except one. This charge, for $15.37 still shows as "pending" on my NetSpend account after 16 days.
NetSpend refuses to release the funds and variously cites their policy, and a law that says hotel merchants have 90 days to collect these funds.
I have contacted the hotel and they have faxed letters to NetSpend stating that they have released the funds and have no intent of collecting them. NetSpend still refuses to release them.
I have spent over one hour of cell phone time unsuccessfully trying to get NetSpend to release the funds. They have put me on hold for over 15 minutes at a time or simply stated their various policies. And have refused to let me talk to their supervisors.
This is not the first time this has happened. Over the course of my three years with NetSpend it has happened each time I make a purchase at a hotel. I've always had to work with the hotel to get the funds released but NetSpend refuses to do so. I believe that the problem is somewhere in the NetSpend system rather than the various hotels. And they refuse to remedy it.
There is no way that NetSpend would be going out of business. Their customer base is growing more and more everyday. I have been a customer for over 3 years and have never really had a problem with them. Yes their customer service is outsourced, but I feel confident that they know what they are doing. The website issues have been frequent more recently but I am sure this will be fixed also since this is a huge inconvenience for both us the customers and them. As with all companies they have to deal with their growth, and I am sure these problems will be resolved.
P.S. NetSpend is not a bank or a credit card company. They are a pre-paid debit card company.
Have you thought about not making any more small purchases at hotels? Or just hitting an atm and taking the money out to avoid all of this frustration?
Keep in mind when you make a purchase, it takes two computers talking, and two companies legal divisions to nteract with each other, often times indirectly.
Netspend may not be interested in a hotel saying they are going to release the charges because it still shows up in their system. The hotel might be better off refunding the money to get it to simply cancel out of the system if they wish to be helpful.
this is so true, im on the phone with them now and i told them my card was stolen and he wouldnt let me talk to a supervisor he insisted to fix it himself and sent me a new card out when i had already asked for two other cards in the past that i did not recieve...
THIS IS ###! i dont like them at all...
now their telling me that i dont have any money on my card and that someone activated the card and spent the money... i have not recieved a damn card in the mail...
and they still wont let me speak to a supervisor...ive been on the phone with them for 30 minutes...
im going to file a lawsuit on their ###
NetSpend Reviews 0
About NetSpend
One of the things that sets Netspend apart from other financial institutions is its focus on serving the underbanked and unbanked populations. Many of the company's customers either do not have a traditional bank account, or they prefer the convenience and flexibility of using a prepaid debit card instead.
Netspend offers a number of different prepaid debit card options to suit a variety of needs. For example, customers can choose a card with no activation fee and no monthly fee, or they can opt for a card with added features like overdraft protection and rewards points. Some cards also come with the ability to receive direct deposits, which can be a convenient way to receive payments from employers or government agencies.
In addition to its prepaid debit card services, Netspend also offers a mobile app that allows customers to manage their accounts on-the-go. The app makes it easy to check balances, transfer money, and deposit checks using a smartphone camera.
Overall, Netspend is a reliable and trustworthy financial services provider that offers solutions for those who may not have access to traditional banking services. With its wide range of prepaid debit card options and convenient mobile app, Netspend is a great choice for anyone looking for a flexible and convenient way to manage their money.
Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
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- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
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Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against NetSpend on ComplaintsBoard.com.
Overview of NetSpend complaint handling
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NetSpend Contacts
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NetSpend phone numbers+1 (866) 387-7363+1 (866) 387-7363Click up if you have successfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have successfully reached NetSpend by calling +1 (866) 387-7363 phone number Click down if you have unsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have UNsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number
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NetSpend emailscustomerservice@netspend.com100%Confidence score: 100%Support
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