Menu
For Business Write a review File a complaint
CB Credit Cards NetSpend Netspend prepaid loadable card
NetSpend

NetSpend review: Netspend prepaid loadable card

S
Author of the review
8:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 8/25 I purchased a netspend prepaid reloadable card form Kroger and loaded $50 onto the card for school items that I needed to purchase. I then called to activate the card and was told that additional documents were needed to verify my identity. I called the company to ask what was needed and why. This seemed excessive as this is a prepaid card loaded with my money. I argued with the rep for over 45 minutes and was told that I could only get a refund if I sent the same documents that they were asking to verify my identity and that it would take 6 hours to verify my identity and release the funds. The rep said that he would try to unlock the card to allow me to use it, but still said that I would need to send the documents because they could not verify that my home was actually a home. I sent the documents that I was asked to send on 8/26. Was told that they were unreadable. Sent them again on 8/27 twice. On 8/28 got an email stating that I needed to talk with risk managers to verify my identity/ Called risk management was referred to customer service. I didn't have the card with me and was told that they could not help me. I called again and was told that they were verifying my identity but needed to speak with risk management to unlock the card. I was tossed back and forth for hours. I tried to explain that I had already spoken with risk management earlier and was informed that I had not called. I feel that my money is being held hostage and that this company is a scam. I am still on hold and can't get my money.

Desired outcome: An apology and my money back.

Aug 29, 2023 9:17 am EDT
NetSpend customer support contacts
Phone numbers
Address

US

File a complaint Write a review
We're sorry to hear that. For assistance, please email social@netspend.com.

Thank you,

Netspend
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More NetSpend reviews & complaints

NetSpend - netspend is so messed up! 108
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NetSpend - irs refund direct deposit do not do!! 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NetSpend - Account locked 47
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NetSpend - Unauthorized transaction dispute 39
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NetSpend - poor customer service/high fees 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetSpend - ULTRA KETO BLAST company
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NetSpend - netspend withholding my money 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NetSpend - complaints 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. NetSpend Contacts

  2. NetSpend phone numbers
    +1 (866) 387-7363
    +1 (866) 387-7363
    Click up if you have successfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have successfully reached NetSpend by calling +1 (866) 387-7363 phone number Click down if you have unsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have UNsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number
  3. NetSpend emails
  4. NetSpend social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024