New Way Moving Services
Reviews and Complaints

Bad service! Manager yelled at us through the phone because they were not able to complete our delivery that they kept backing up for more than a week. Kept making excuses of why they could not bring our cars. Don’t recommend. Aside from that we can’t even get our money back!

January 20th and still have not received my money back. Here is some of the messages I got today and I wish I could attach audios on here because this is just RUDE SERVICE. The lady pretends to be different persons so that she can get away with it. I will post if they refund my money or if they steal it.

Calling back at 5:00 PM where she told me I was going to get my money back and she blocks after I text and call for my own money.

New Way Moving Services and Management do not provide ANY customer service at ALL. I am a USN Veteran and husband is a USMC Infantry Officer retired. We signed a contract with set price 08JUL. I called the 26JUL to receive confirmation we are GTG. No call back from Management and I followed up every day till 29JUL. New Way Moving Services changed the price at the end of your service contract 29JUL. Debra EXT 104 sold me on services and signed contract 08JUL. Rosa Dispatcher Manager EXT 109 or 107 finally connected 27JUL. Her customer service is okay but and the Customer Representative EXT 101 was GOD AWFUL. Spoke to me in a condescending and hung up on 27JUL saying, “ I need to calm down. I was not professional and going to hang up!” The day my contract started, I did not have the driver information from 26JUL to 29JUL. Dispatch information was sent out to the drivers and Independent Drivers for my order. My order was considered "RUSH” at the 1200 hour on the 29JUL with a set price of $1350. Almost $600 more than original signed contract.

No Management Team member did not call me or email be back when I sent email out 26JUL. Company and lack of Management did not provide peace of mind with services after contract is signed. EXT 101, with the accent is in need of Customer Service Training. She cannot hang up on customers and name call customers. Your company, New Way Moving Services changed prices at the end of my contract/last day as a "RUSH SHIPPING" and expect me to pay the price difference. At any given time from with my signed contract I was NEVER informed that prices WOULD change with contract “NO HIDDEN FEE POLICY.” I was informed my Independent Drivers my order was dispatched as “RUSHED SHIPPPING.”

At status, the driver picked up my car at the signed contracted price on 30JUL at Maple Valley, WA. He told me he will work with his Dispatcher Manager, and I will work with me with the set price during the weekend and due to arrive with my car Monday night or Tuesday AM in Austin, TX. Come Monday, driver does call me back till end of 9 PM hour stating his Dispatcher Manager with New Way Moving Services will only release my car at the new set price. I declined to pay for the $600 difference. New Way Moving Services along with the independent company of Union Five LLC have my car in their custody. I am resolving this into small claims and working with a Consumer Affairs Attorney.

wrote new way a deposit check for seven hundred dollars for the transport of four vehicles from san diego to marshall texas, they never gave us a confirmation number or contract or drivers name, they refuse to return the deposit and phone calls . they keep giving us we will call you back before the end of the business day . this company appears to be a scammer outfit, DO NOT USE THEIR SERVICES

I am so disappointed in their work. First, to get my deposit, Antonio harassed me while I kept telling him I was out and will call him from home. When I texted the night before and the morning of to confirm, no reply. Crickets in fact.

They damaged my stuff which noone called be back regarding my claim.

They don't send you a contract initially so you don't know the charges include their drive from Des Plaines to you that you are paying for.

Then look at the text messages, they showed up to the location 30 minutes after me when we left at the same time. No idea where they were... Ridiculous. Probably taking a break.

Then, they disappeared for another 30 minutes and said that the elevator wasn't working so when I called the doorman, they said there was nothing wrong and locked off for private access. So, I ended up paying for 1hr of them goofing off. Then, no one calls me back regarding the damages.

Quite possibly the WORST moving company.

This is a terrible company! Avoid it like the Plague.
We contracted them to pick up a small race car and a skid of spare parts they quote us 1375.00 then when they had a driver to come get it we were told it was going to cost 2000.00 because the skid had parts on it. OF Course the skid has parts on it! They were told it was a 4'4'4' skid 250lbs an empty skid would not be 250lbs! and why would someone in there right mind ship an empty skid across the country!

They are refusing to refund our 200.00 deposit. It seems there intentions from the beginning were to quote us low to get us to sign the contract then try to extort us out of more money at time of pick up because we have no other choice. These are disgusting business practices. These people should be put in jail!

i deal with a lady name M..., i told her i needed my cars from orlando FL to MO, she told me that the cars were going to be pick up on tuesday but were not going to be deliver by the following tuesday, a week later. I told this lady that i needed the cars to be deliver by saturday or sunday. She call me later i told me that she spoke to the company and they wanted $200 more in orden to do so, witch i accepted. i asked to for the driver"s number and they gave it to me. I call the driver and he explained the whole situation> his company runs tuesdays and saturdays trips to the midwest, M... called his company and requested to pick the cars up tuesday, knowing that they would leave until saturday, so his company did pick the cars up on tuesday and left them on the truck, until the day that they departed. i contacted the company in Orlando and they very well told me that they didn't charge me the extra $200 as M... had tell me, and M... very knew that the saturday was the original day of their departure to MO, and not on tuesday as she had promise
I told M... that i was doing the shipment of the cars as a favor to a costumer of mine, and i could lose to client if the cars were late(after saturday) so she just not lie to me about the $200 extra for "early" delivery, but the fact that she contacted the company to pick up the cars and leave them on the truck to make us think that the cars where on the their way and potentially loosing my client is disgusting
This was about 3 weeks ago and my client hasn't even responded my calls or text...So if you are looking for a quality service or honest, you should look somewhere else

New Way ? ………… NO WAY !
I made a big mistake. I trusted this company to get my car moved. They took my deposit, never performed any service (except lip service), and now won’t give the deposit back. Thieves. Do not use NO WAY.
This company misleads its customers into believing their car will be transported at the quote they give, asks for a deposit on your credit card, never provides the service, instead tries to squeeze more money from the customer, and refuses to return the deposit. This company is not to be trusted, no matter what they tell you or what self-serving reviews they have out there.
After I gave them my credit card for a deposit, I got an email asking me to sign a contract that gave away any rights you have. “The customer agree that he will pay the broker fee to New way moving services and will NOT seek to charge back a credit card or dispute any charge once processing had began on his order.” I did not sign that contract. I thought that it would have given my consent for No Way to keep my deposit without performing any service. Guess what? They kept my deposit anyway. Even with filing a dispute, I could not get my deposit back. My credit card company couldn’t stop them even though they considered New Way as “underhanded, ” and not to be trusted.
How I wish I had read reviews and complaints concerning this company before all of this occurred. I could and should have read the many very negative reviews and complaints lodged against this company from former customers that had identical experiences with this company as I had. Like most people who do not use this kind of a service very often, if ever, I too was not prepared to beware of dealing with an underhanded company like this. Others will likely become their victims just like me.
I now know that to be accredited by Better Business Bureau of Miami, Florida a company needs to apply and BBB needs to determine if a company meets their accreditation standards: Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, Embody Integrity. New Way is not accredited by BBB.
I found that BBB grades a company across these factors: Complaint History, Type of Business, Time in Business, Business Background, Failure to Honor Commitments to BBB, Licensing and Government Actions, and Advertising Issues. On a scale of A+ to F, has now downgraded New Way again and now BBB gives this company a grade of D. You can guess what I would give them.
My advice: Do not use this company. There are other companies that will not take a deposit until they find a driver and you agree to the price.

Somehow New Way should be stopped from using these deceptive practices to trick people who just want to get their car transported at the price to which they agreed, so that there won’t be more victims like me for New Way.

They were very bad on customer service and this
company has the worst service I have experienced in my life. I wished I was not
lied to and con into depositing my money before receiving any service from them.
I spoke with Mary and was promised and told I Was going to have my car pick up
the same week and no longer than that. After 3 mounts of waiting then they
called me and they told me that we couldn’t find you driver to carry your car.
I told them ok just give me my money back then they told me WE ARE SORRY WE can’t
give you the money back.

There are many reasons of not hire this company

1. They
will never pick your car up

2. They
will promise you with lower price and then they will ask for more money

3. Very
Very bad customer service

4. They
will never answer their phone and when they answer it then they will hung up
the phone on your face

5. They
will be very nice until you pay the deposit then they will be so mean

6. They
will tell you many excuses that is why they didn’t find driver and one of them
the weather

7. I
hired them with $320 then they asked for
$500 more and if you say no then you will lose your deposit

8. This
company is dishonest

9. They
don't have their own drivers

10. If
you want to be stressed out and inconvenienced, this is the company for you!

11. When
you post a negative review on Transport Review.com about their bad service then
they will call you to remove the post and they will promised you that if you
delete the bad review that they will give you some of your money back and then
when you delete the bad review you will never receive anything from them so
please DO NOT remove your bad review post from Transport Review.com.

If you want to hire this company then please when
they asked you to pay deposit, DO NOT PAY because you will not have your car
and not your money back. I will never forget this and this is why I'm writing
this review. You will never hear the good but make that clear you will
definitely hear the bad. Please don't hire this people! Take care.

Needed to get a car mover and was given the lowest quote by them on Dec 10th 2010...within 10 days of placing my deposit they would pick my car up and have it on the way...16 days later they still hadn't done anything and I started calling only after more than two more weeks and making me pay an additional 200.00 were they able to get my car I could have gone to another shipper for 100.00 less and had it done within a week...I was forced to agree to this as the seller of the car( he also called them to no avail) insisted that if it was not moved immediately he would sell it to someone else and by now it was covered in 4 feet of snow...they would not refund my deposit of 149.00 even though they used the old bait and switch tactic from 499.00 quote to 700.00 it cost me and Rachel the owner is never available except to hook you in the beginning plus my black car was all scratched up! LOOK at all the similar complaints about them...BEWARE ...don't believe them or their web site

This is a horrible moving company! DO NOT USE THEM EVER! Their website seems to be legit, and their service is great, borderline stalking, AT FIRST. Very attentive and caring, and constantly calling to follow up. AFTER I gave them my deposit and it was time to move, that's when the NIGHTMARE began. My movers didn't show up on the CONFIRMED move date. I had to fly out that night and turn in my keys to my leasing office that day. So, when I tried calling Rachel at New Way Movers, she told me she didn't know what was going on. She also told me not to worry and that she will have a different mover/driver take care of my things before I have to fly out that night. But she never called me back. I tried calling her several more times and even emailed her. I then received a phone call from the original driver, informing me that he will be at my place the NEXT DAY. I explained to him that I had to turn my keys in and fly out that night, he replied by telling me, 'well you better call your leasing office then.' I then had no choice but to ask a friend to be present while the movers arrive at my place the next day. And because I wasn't able to be there while they moved my things, they ended up charging me $2200! The original quote was $1480. I tried calling Rachel the following Monday, she finally answered and told me that she's busy and that she is only a salesperson. 'I can't help you with your problem, you need to call the movers, White Flower Van Lines.' I was in shock, I thought that she WAS the mover. She certainly took my money like she was my mover. I didn't accept her response and she HUNG UP on me. Long story short, it's been a month, and I still don't have my things. I've talked to Rachel, Slava, Shelley, Sarah, Natalie, Jeff and finally had to call Israel. I've probably called each person numerous times and am now waiting for a call from ANYONE to let me know where my things are. My next call may be the police. I've already notified the Better Business Bureau. OH - and this is their catch phrase 'IT'S JUST AN ESTIMATE.' By the way, part of the charge was for 26 rolls of tape! That's amazing because I've moved several times before, and I've used an average of 5-6 rolls of tape. Keep in mind, I lived in a small 1 bedroom apt with minimal things. Yeah...26 rolls of tape. Nice.