New York & Company
Reviews and Complaints

Missing item in shipment when called told me they shipped separately and it would come 8/21/2015 nothing on the rider said this. Told fed ex would deliver 8/21/2015 never recd. when called they said oh no shipping label made so store likely missed shipping date so they can only send once a week. So offered a refund and then went on to say they did not have the item now. So from one day oh it was shipped and then store missed deadline but sounds like no one knows.

I bought coat from the company www.newyorkandcompany.com. For me it was only waste of time and money. I waited for the confirmation email or the tracking number, but this scammer didn’t provide any info about my order. I sent multiple emails and asked about the status of my order, but no response. I told them to return money, but again they ignored me. Please, help me to solve the problem and return my money back.

I purchased a blue bracelet that was 19.99 at New York and Company. By chance, the next day I went to their outlet store where I found the same exact bracelet in the outlet stores for 7.99, which I think is unfair for them to do. Unfortunately, I didn't have the receipt for the original item I purchased for 19.99. When I tried to return the bracelet at the store that I purchased it at (which they were still selling for 19.99) the manager told me I couldn't look up my receipt and I would only get back 4.99 because that is the lowest selling price (the company's policy), even though you can't find this bracelet for that price anywhere, not even in the outlet store. If I was going to buy that bracelet today in that store they would charge me 20 dollars. If I returned the bracelet for the 5 dollar credit they would put the bracelet back to sell for 20 dollars! How is this fair to their consumers? Most reputable stores will either tell you no returns or you get back the current sale price without a receipt. But not New York and Company. You get the lowest selling price possible, even if the item is not on sale! Its not an even a fair trade by any means! That means if you get an item as a gift you can't even exchange it for equal current value. There are so many reputable stores that sell similar items for equal or better value that is not worth the trouble to be a customers of theirs. What New York and Company is doing is unfair to their customers and quite frankly they are cheating their customers. Just because you make it a store policy doesn't make it right.

This is a horrible place to work.
1. Hiring personal are racist. Of the 20-25 people employed I was the only one of my race within the year that I worked there.
2. Extremely high turn over.
3. Associates did not care about servicing customers and were annoyed when asked for assistance.
4. A LOT of internal theft
5. I contacted Regional Manager about these complaints and they were never addressed or processed.

I went into store #926 in Memphis TN, to rtn tems that I purchased at store #349. When I arrived I told the young man behind the counter what I was there for & he begin proceeding w/the retn.While he was scanning ticket, the store SSL Lydia emp#334368 walked behind the register.She looked at my items & told me that she would only be able to take 1 item back.When I asked why she pointed out that the tag on the back was missing.I told her that the tag was still on the pants on the inside tag & it never had the other one.She looked at the tag & the plastic that holds it to the pants & said that it didn't look right...it looked like someone had tied it on.I told her that the pants are exactly as they were when I got them a day 1/2 ago.I told her that I had not worn the pants because they did not fit...I couldn't even get them around my waist.She proceeded to tell me again that she would not take them back & I asked why again because I had not worn them.She said that on my receipt it says they sold me unwashed/unworn clothes & it was clear that I was not returning them in the same way (note that all of this was based on the tag missing from the back & how the price tag looked attached to the pants).I told her that I'm returning the pants in the same manner that they were sold to me.Lydia told me that if I wanted to rtn them, I had to go back to store349.I told her I was not going out of my way & I was already @ NYC.She told me that they didn't sell me the pants.I told her NYC is one company & I should not have to go back to another store when I was already @ NYC.I told her that I work for a company that has several locations & would never tell a cust to go to some other location, we would handle the issue no matter which location it originated.Her response was "Well that's yall...that's not how we do things".I then asked to speak to someone else or her mgr.She told me I could call the cust support#.I asked would someone be available at that moment & she said that she did not know.I told her that her cust service was horrible & I reiterated that I had not worn the pants.She cut me off & said that she was done talking to me & that I needed to leave so that other cust could check out.I stepped to the side & begin to call the# that she had given me, I asked her for her name & she told me that she was going to call security because she was done.I told her to call because I had not done anything wrong but try to rtn purchase & I was not yelling or using obsenties.When security arrived he asked me to leave the store...I asked him why did I need to leave, I still had not resolved my issue.Lydia jumped in & said because I told you to leave & you didn't & I'm tired of talking to you.The officer told me she wanted me to leave I had to leave & that I didn't have to be doing anything.I left that store & went to store349.I explained to the mgr the issue.I told & showed her everything Lydia said about the tags.This mgr looked at the tags, said that she didn't understand why she refused the rtn & the pants didn't look like had been worn.She apologized & took my rtn w/no issue.I have been a loyal NYC cust going back to when it was called Lerner.I spend hundreds of [protected]@NYC a month.I spent $235 2wks ago.All of that is going back & anything else still w/in 90 days.Lydia supposedly has me banned from the store (seriously?)That's not an issue that cuz I AM NEVER GOING BACK TO THAT STORE.When I've done all my rtns, I'm going to cxl my platnium card.I won't patranoize a company that treats me so rudely.I've told others who said they won't be supporting NYC anymore also.

I made a purchase online with New York and Company on April 8th, 2012 for $37.77 including tax. On April 12th, 2012 I discovered that the item I had purchased was reduced to $17.98 before tax. I contacted New York and Company customer service on April 12th, 2012, and explained that I hadn't received the item just yet, and would like to know if they could reduce the price to the lower price of $17.98. I was told that New York and Company would make the price adjustment, and I would be notified within 24 hours. On April 16th, I made contact with New York and Company again because I had not received an email or credit for the price adjustment. On April 16th, I was told that they do not honor prices matches, and when I questioned why I was told that an adjustment could be made, I was informed that the recorded call from April 12th must be reviewed, and I would be notified within 48 hours. 48 hours has passed. I contacted them again yesterday April 18th, and was told it was being reviewed. How can a company list "Focus on Results" as one of its Values. They certainly aren't focused on my results. I find it absolutely absurd! Other Brands such as Gap, The Limited, and Express are always more than happy to make pricing adjustments.

I was shopping and when I got on line to pay for my purchases, I noticed there was only one ringer in the store.. Other workers are walking around putting clothing back.. The line continued to grow & others were starting to question why one ringer, so I asked and the ringer said she was the only one on duty that was authorized to ring up sales. I said well then let the manager come up and ring with you at which another sales person who was packing said "she's on lunch". I told her, she needs to be up here managaing instead and how long do they intend for the line to get before they have another ringer, at which she said well the managers my mother. I told her I don't care if that's your mom, she's the manager and she needs to be out here managing this store. Other customers were leaving.. I overhead the ringer & another girl talking & she said someone switched schedules & the ringer said a ringer can't switch with a sales or whatever... so being that was the case, the manager was suppose to be up front helping the only ringer out... Even if she took her lunch a bit later. I am totally disgusted with the way this manager ran the store that day.

My experience was at the NY&CO Outlet in Hagerstown, MD. I was shopping for jewelry with my 6 year old, he wandered off and managed to put on 8 3strand necklaces. I got 3 of them off but 5 of them were tangled up. I stood at a table in the jewelry section trying to untangle the necklaces while trying to control my out of control 6 year old. A store employee (who I later learned was the manager) hovered at the table seemingly annoyed that I was trying to undo what my child had done. My husband came and took my son, I moved over to a vacant spot at the registers to continue untangling (at this point I had 4 left). One of the store employees said “Oh, don’t worry about that, I can fix that... my son does that to my necklaces all the time” I said “Really, thank you...” The manager interrupted and said “She’s (meaning me) has been at that for more than 15 minutes, if she can’t get them untangled there is no way we can get them untangled. We aren’t going to be able to sell those...” The nice sales associate stayed with me and helped me untangle the necklaces. A few minutes later the manager said to the sales associate “I know you’re trying to help but I need you to ring that person up.” For the remainder of my time at the store I was on my own. After at least 45 minutes (although I’m sure it was more like an hour) all the necklaces were untangled and I was finally on my way. I got to the door and I was stopped by another employee who said “we weren’t upset at the necklaces, we were offended by the way you treated your son.” While telling my child to sit down repeatedly and to leave the jewelry alone I grabbed his arm and pulled him down and in the process I hit his head on the table. I told both ladies at the door that my son was fine, there were no bumps, bruises or red marks on his head. Which I was told by one of the employees that there had to be a welt because of how hard I grabbed him. I know how hard I grabbed him, and I know how hard he hit his head and it was not hard enough to leave a mark or bump...

I’ve worked retail before, I would never have expected (or allowed for that matter) a customer to do what I did. I would have said what the one nice employee at the store said which was “don’t worry about it.. we should be able to get them untangled” I would think a store would rather have me shop and spend my money then spend my time untangling necklaces. If the other 2 employees were truly concerned about the wellbeing of my child, they should have called security or the police, not confront me at the door. If they were truly concerned about the wellbeing of my child, they would have taken the necklaces away from me and said don’t worry, we’ll take care of this, it looks like you have your hands full... but instead they waited for me to finish to judge on my parenting skills, it didn’t seem to mater that I was showing my son we needed to take responsibility for what happened. (I imagine 95% of the people in my situation would have left the necklaces and left the store).

I called the customer service line today and after being on hold for 15 minutes, I was allowed to tell my story to a CS rep... she was trying to contact the store. I’m not sure what happens now. I was offered some sort of “compensation” for my time which I turned down. I didn’t call and complain because I wanted free stuff, a coupon for NY & Company would mean I have to go back into their store which I have not intention of doing.

My NY & Co. bill was overdue because no one bothered to update my info when I moved. And, YES, I did fill out the change of address last time I paid. I haven't seen a bill in a while, so didn't think about it. Suddenly, I have been HARASSED (by that I mean upwards or 10 phone calls a day) by these people to get their $70. I called to pay it today. The first thing they do is verify your account with a computer, then transfer you to a person who makes you repete the information again. Resonably annoyed, consitering. After blathering through the comversation (his accent was awful) he told me there was ANOTHER $10 to pay by phone, on top of all this interest they charged by not providing me with a bill. Then he hung up on me! I called back, verified info with computer, asked to speak to a supervisor and verified my info AGAIN (that's 3), and was put on with a supervisor who HUNG UP ON ME AGAIN. So not only are they charging me extra money, which is arguably unfair, they are wasting my time which is costing me more in the long run. Third time I call, I speak to a supervisor-supervisor, who pretty much tell me to [censored] in my hat and made a few personal remarks based on my anger. When I asked her for my account number (no bills, remember) she told me she couldn't give that information out over the phone. Meanwhile, I had given my social security number to four different people. This was an awful awful awful awful experiance, the worst I've ever had on the phone. I an really appalled their staff would hang up on customers, ecpecially those who are in charge and should be setting an example. I cannot wait to cancel my account with them, and I am never setting foot in a store again.
Oh- and they told me I may have MORE charges when my new bills arrives because it may be in the next cycle. WORST EVER.

I had to return a belt that I purchased feb 17 today being april 22, was unaware of the 60 day return policy. I had the tags and the reciept. If I returned it 4 days earlier it would have been accepted. I have shopped at new york and company for years, I never heard of this. I questioned it. The other cashier chimed in and said, "give it as a gift or throw it away, there's nothing we can do!" Very rude...(I believe it may have been the assistant manager)

I ordered a shirt from NY & Company and it practically disentigrated after just one wash and wear. I sent a formal complaint in via the website requesting a refund, but instead i got a form letter that asked me to send a written complain via mail.

What crappy service. I won't be shopping there again.

To NY&C Executives,

I just wanted to let you know about a customer service situation that occured to me this week at your Edina, MN location.

I was out shopping November 27th just after Thanksgiving and I noticed that some of the items I purchased from the Mall of America store on the 20th were now on sale. I asked one of the sales clerks about a price gurantee and was told that I would get the new price as long as my purchase was made within 14 days. Since I made the purchase on the 20th, I produced my reciept and requested a sale price adjustment.

The sales person then told me that since I did not bring back the actual items, she could not make an adjustment for me. I asked why since I had my reciept, identification, and my NYC card from which the purchase was made. I also explained that I did not live close to the store. I was told that this was the "policy". I then asked that she check with her manager since I live quite a distance and did not want to drive home to get my merchandise only to return back to the store for my price adjustment since I was already here.

The most shocking part was that upon hearing my situation, the manager simply replied "NO" to the salesperson. I was not acknowledged or given any explaination by the manager for her decision.

I have done business with many other retial stores and not one has ever required that I bring my merchandise back into the store in order to get a price adjustment.

I then had to drive home to get my merchandise and then drive back to to the store dealing with holiday traffic, holiday parking and holiday crowds in order to get my price adjustment.

Four hours later, I got back to the store and I got the same cashier. We were able to complete the price adjustment since I now had my merchandise. I also was upset enough with the situation that I returned some of the other items I had purchased from the MoA location.

I honestly feel that I might have been a victum of racial discrimination since I am of Hispanic origin. I feel this way since no other retail makes me go through such a process for a simple price adjustment.

I am sure that you know an angry customer tells at least ten other people about a bad experience, but how many do you think I will tell about this experience?

If I was not a victum of racial discrimination and this is truly your policy, I think you might want to think about changing it.

I will think twice before doing business with your location next time I am out shopping. I am also considering closing my NYC account since just seeing your card in my wallet reminds me of this experiece and makes me upset.

I look forward to hearing from you soon in reference to this situation.

Regards,
Miluska

September 21, 2010

New York & Company
450 West 33rd Street, 5th Floor
New York, NY 10001

Good Day,

What follows is my fifth attempt at a satisfactory resolution to a problem that I have already invested a great deal of my time in attempting to resolve. I began with an email, utilizing your company website for complaints. Once I finished typing my email, I received a response of how important my comments were and that I could count on a response within forty-eight hours. Three days later, having heard nothing, I sent a second email with the header ******SECOND REQUEST******* and a reprint of my original email. Once again, I received the same response promising a response within forty-eight hours. I also attempted to contact the phone number listed on the website, but after a more than ample wait, gave up. My third attempt was yesterday, when I again called the phone number on your website and put it on speaker, so I could accomplish some looming paperwork, as I waited. After ninety plus minutes, I called the phone number from your website using my cell phone, and chose the option to speak with someone as ‘IF’ I were placing an order. I was then connected with someone in less than fifteen seconds! She was most helpful in informing me that the complaint phone number I was calling was manned by just two people, and then proceeded to give me a different email address than the one I’d previously used twice before. She also gave me this physical address in case I wanted to send you my concerns in writing. Short of booking a flight to New York, this is the best I’m able to do and I only hope someone will see fit to address what I believe to be two very valid concerns. Below is yet another reprint of my original email, with the addition of the receipt information at the bottom.

Hello,

On Monday, September 6, 2010 I had occasion to visit your retail store located in the Green Tree Mall in Clarksville, IN, and had a truly unpleasant experience. I had recently used the coupon for “Spend $50.00 and Get $20.00 Off” and needed to exchange a top I'd selected from the store. I don't normally try on clothes in stores and prefer to try them on at home. Occasionally, this causes me to have to return or exchange an item, and this was the reason for my visit to your store that day.
I explained that though the top was cute on the hanger, on me, it was horrific and I needed to exchange it. I was then informed that I'd lose the value of the coupon, in this case about $6.00.

Also, she said only IF I exchanged it for the exact same top could I maintain the value of the coupon. Again the top looked horrible on me, so the same top in another color would not be a viable option.
Even though I found another top on the same rack as this one came from, and at the exact same price as this top, she would not budge. In the end, I lost the approximate $6.00 along with quite a bit of my store loyalty and respect as well. At one point she said she couldn't do anything because she didn't have the coupon. However when I told her I did have it, she proceeded to insist there was still nothing she could do.
I've been a loyal New York & Company customer for a long time, but the future looks bleak. This is an excellent example of your winning the battle, but losing the war, and a very poor business model in my opinion. Even though I explained to the sales lady that I was not upset with her the person, just upset at these arbitrary rules that appeared most unfair, she was quite cold, indifferent and displayed zero empathy for my situation. This did not serve to make my experience any less painful.
l decided to go ahead and at least take advantage of the other coupon I had, and this time I purchased $100.00+ in order to receive the $50.00 discount. Part of this order consisted of four pieces of jewelry, two at $16.95 each and two at 10.95 each. I was trying to take advantage of the buy one get one 50% off. This time she said she would have to charge me for BOTH the $16.95 pieces and then give me the half price on the two $10.95 items. Again, I found this most unfair, so my only recourse was to put both lower priced items back, which then forced her to give me the half off on one of the $16.95 pieces that I wanted. Of course the sale was lost on the other two lower priced items and again battle won, war lost. This was the straw that broke the camel’s back. I ask you, is this any way to treat customers? Additionally, it did not go unnoticed by me that though I heard her ask every other customer if they'd like a reminder phone call about their New York and Co. City Cash, she made no mention to me of the offer, nor did she ask me if I wanted my receipt in the bag or in my purse, yet she asked everyone else.
I await an explanation that is both reasonable and fair. So far I’ve heard neither.

Thank you,

Jennifer Krausse`

New York & Co. has a horrible 60 days return policy, especially at the holidays. If you shop for Christmas in October, you cannot return even for a store credit after 60 days and if you want to "even exchange" your Christmas merchandise you have to pay the difference in price. The customer service people are not consumer friendly. They have no flexibility at all. They would rather lose many customers (myself, friends and family) than return merchandise worth $60.00.

Hello, my name is Ashley. I visited New York & Company store about a week ago and I was very unsatisfied with my visit! When I first entered the store a woman was standing at the front and there was no greeting, smile, or anything. I just received a look up and down with an attitude while she smacked her chewing gum. I was really suprised by how rude she was. Automatically I felt uncomfortable in the store. I work part time at G.H. Bass and I know what customer service is all about and I would never treat a customer like that. Your customers are your #1 priority! The main visit with the store was for a couple pair of dress pants for work. Luckily I found a couple pairs I liked. I then left to go look around the rest of the mall to see my other options before I bought the dress pants from New York & Company. I looked around for about an hour and didn't see any other pants I liked. It was about 15 minutes before the mall closed and I decided that I wanted to get the 2 pair of pants I saw earlier at New York & Company. As I rushed from one side of the mall to the other I made it about 8 minutes before closing time, knowing exactly what pair of pants I wanted and what size. As I entered the store to make my purchase the same woman with the negative attitude from earlier was straightening some cloths on the front table while she was chatting with I assume was the manager(he had a headset on). She once again looked at me and did not greet me and as I walked past her I heard her say, "WOW... only 7 minutes of shopping! I hate when people do that!" I turned around and looked at her in shock that she actually said that. She just looked and me with a smerk on her face. I came very close to not purchasing the pants and just walking out but I really wanted the pants. As I was standing in line I could hear her and the manager laughing about the situation. The line took for ever... there were two women in front of me and I literally stood there for 10 minutes. When I finally purchased the pants and headed out of the store, the manager said, "have a nice night" with a smart attitude and I did not respond, I heard the woman start laughing. I have never in my life been treated with such disrespect from a clothing store. Not only does it make the employees look bad, it makes New York and Company look bad! I love the cloths from NY&C and it's a real disappointment to me to feel as if I cannot go back into that store just because I might have to see that woman again. I didn't get the womans name or didn't even think about it at the time because I was so mad. She was an older lady with medium length light brown hair. I will not be going back to NY&C store in Carolina Place mall! I would hope you let it known to your employees about this complaint to let them know that they cannot treat customers with such disrespect. Thank you for your time.

-Ashley

On this day (1/31/2009) I entered the store with a pair of jeans that I had purchased on clearance with the security tags still on them. I let the store associate (Salina) know I did not have my receipt anymore but I merely just wanted the security tag off my jeans. She replied in a very nasty manner that it was my responsibility to check for this before I left the store and proceeded to tell me she would take the security off tag this time but next I need to check my clothes. So while she was in the process of taking the tag off my jeans and handing them to me I expressed how it was not my fault that the store had an incompetent employee who was their responsibility in the first place and not mine to check for these things. She gave me a mean look, took the jeans out of my hand and put the security tag back on the jeans and said " Well if you�re gonna act like that then I will need a receipt!" I was very stunned at this point and asked to speak to the store manager which she replied that she was the store manager (later I found out that she lied and she was not the store manager). I expressed that I needed to speak with the corporate office and demanded the phone number she wrote this on a piece of paper I then asked her if I could use their store phone and she shouted NO! I was very upset at this point, I called the number she gave me and was on hold for 40 minutes and no one ever came to the phone so I called my husband who was at home to see if he can go online and check the phone number, he gave me a different number that he found the website so I called it. I talked to a very nice lady on the phone (Shaquana) and explained my situation; she turned around and clearly stated that the store employees acted very unprofessional.
I put a formal complaint with the mall security of the store. I was in that store for about 2 hours before the "real" store manager (Jennifer) came up to me and said that if I showed her my California drivers license that she would take the security tag off. I asked her why she waited 2 hours for her to tell me this; she had no explanation. I also asked her why would I need to show my drivers license since Salina had taken the security tag off in the first place and because I voiced my opinion she maliciously put it back on, again she didn�t have any response and didn�t seem remorseful at all.
I was treated unjustly in this store in addition there was no apology from either of them. I was given dirty looks while they whispered behind my back the entire 2 hours mocking me. I went home crying with my jeans which by the way still have the security tag on them!