New York & Company
Reviews and Complaints

Hello my name is Lilian. I just recently tried to place an order over the phone with a phone Agent by the name of Karen (this person was from GEORGIA). Let me say that because of that phone call I will never shop with the New York and company ever again! Not very friendly or very understanding and would not stop trying to speak over me when I was trying to talk. Also she made comments about of the item was not damaged when I received it then it have to pay for the return shipping. So that told me right there that they know the items more than likely will be damaged because if they didn't think they would be then they wouldn't have that policy. So that means this company is beyond crooked and they know it and is taking our money from us because they don't even really care about the customers this is just for them to make money and live lies about who they are. All I have to say is something better be done about this call center that I called in Georgia as soon as possible because if not then I promise you will have the biggest lawsuit ever on your hands. Not only was it that phone Agent I have call more times and recorded the calls I even have supervisors that I have spoken with that are very rude and lied a lot when I was talking to them. I have a lawyer and I am meeting with them today to fill this suit. I am beyond upset with this. I am believing that your company is a big scam! I will make sure this is known about!

Hello,

I have been paying on my NYC card from 2013 to present. I just noticed my credit card balance isn't going DOWN as it should since I haven't been charging to this card. I simply pay above my monthly minimum . Once I combed through my statement I noticed a recurring fee from Account Assure $22 here $24 there ! I've NEVER gave permission or authorized this company to charge me. I called C.S. at NY&C "Amber" advised that Account Assure has charged me since 2013 ! I do the math, and that's around $22-$24 per month x's 5 yrs = roughly $1300 plus ! I am applaud that I've been SCAMMED. No warning NOTHING ! just charging me away. In turn this is why I can't ever seem to pay down/off my NY&C card. I want a resolution. Like refunded. My email is [protected]@yahoo.com. I spoke with "Corey" today with Account Assure, he stated that he sent my complaint to their resolution dept. to refund ALL of these charges, not some but ALL. I have also opened a ticket with the BBB this is not fair to honest paying customers.

I joined the email and was sent a offer went on the website the offer was no good, i called about 4hrs later placed the order still couldn't use the offer was given was charged the wrong price, then i was told i had to wait 3 billing cycles to get my refund. I will never shop there again. When i emailed them i got a real [censored]y email back. Bad [censored] business. I was a first time shopper. Never again! it didn't take you 3 billing cycles to get paid so why i got to wait?

My daughter and I were shopping at this store in Albany NY at crossgates mall. Store manager Amanda & another associate were making fun of customer in fitting room and harassing / racial profiling another customer.. I will never shop for this company again. I've been shopping for this company for many years I was was shock at this scene. The manger also was on her personal phone the whole time.

I did a purchase back in may with my new York & company card. I when to the store today07/24/2018 and they didn't want to return the money to credit card. I was told by manager that policy had change 2 months ago. They can only give me store credit ( in a gift card) as per cashier was not giving the option in the screen to give return to card. Sound to me like if they didn't wanted to do it because it was a return for 65.$$ dollards. Just want to check if information was right. If return can not be done to credit card . Store Location was
2370 N Expressway, Brownsville, TX 78521 · ~2.4 mi
Send directions to phone
[protected]
Around 8:15PM
you can call me at any time [protected] or e mail : [protected]@gmail.com if you need any additional information

I mistakenly missed a payment for the month of july on my New York and Company rewards card. Once I realized it I went into my online account to make a payment but was given limited access. My card was locked, my online account was locked and I felt like I was being punished for an over sight. I've been with your company for years and I have never been late, so I didn't deserve the treatment I received. I'm really considering closing my account after I pay it off since you can cut me off so easy.

SIGN,

VERY IRRITATED

I recently purchased several dresses from the New York and Company store in Westminster, Maryland. Several in June and some several months ago. However, after I wore the recently purchased dresses, I washed and dryed them accordingly, however, these particular dresses shrunk about 2 inches in length and all over to the point where I can no longer wear them . Over the years I have never had a problem with the other dresses and items shrinking. Be advised that approximately 80 % of my wardrobe is from New York and Company and have never had a problem until recently. I was going to just throw out the first dress I purchased after it shrunk but after two more dresses shrunk I decided to go back to the store where I purchased them just to exchange them for the exact dress and color. However, the store manager said that since the tags were not on the dresses that they could not return or exchange them. She said that the dresses had to be in the original condition. I told her how can I return them in the original condition when I wore the dress (took off the tags) and the problem occured after I washed and dryed the dresses. She just said sorry and I left. Now I have three summer dresses (which I love) that I can no longer wear because they are too tight and too short. I would appreciate if I be allowed to just exchange them for the exact same dresses (which the store still has). Please let me know how this can be handled. I hate to stop buying my dresses at New York and Company for fear that I can only wear them once because they will shrink after washing them. Please contact either by email at [protected]@comcast.net or [protected]. I only have the receipt for one of the dresses that I purchased in June, 2018. I can not locate the other receipts.

The New York & Company located in Harlem on 125th st was an excellent for Harlem residents. I recently found out the location I frequently shop since the location open is now an Outlet. I was told that the location wasn't doing well in sales as a result. The employees are very friendly and always demonstrate excellent customer services. I was very disappointed to learn the store is now a outlet will not carry Gabrielle Union or Eva Mendes collections. I was not use my NYCASH which total $50.00 at that location so I walk out.I was not able to go another New York & Company that day or shop online and my NYCASH has expired on 7/17/18 since they are in store only.

Embarrassed Loyal Customer

I was in Gatlinburg, TN shopping at New York & Company outlet store on Saturday, July 14th at 2:45 p.m. I decided to travel with the family to enjoy the weekend with the highlight of the trip been shipping at the Tanger Outlets Mall. I walked the mall to find my favorite store- New York & Company! I found several items and was trying them on in the dressing room. I step out of the dressing room but didn't leave the dressing room area- to let my sister- in law- and husband see how wonderful the blue jean jumper looked. I need to mention I was the only one in the dressing room at this time.

I literally turn around and my dressing room door was locked with someone else in it. I am walking around the store embarrassed because the manager of the store removed my personal clothing, shoes and other New York & Company items that I was going to try on. The manger took them and I was standing right in front of the dressing room door. I asked her where is my things and she replied, "What things". Then I notice my items in her hands. I asked why did you remove my items and give my room away when I was standing in the dressing room area. She said she thought my clothes were New York and Company and she was returning them to the rack. I said but they are sweats and flip flops. She just stood there and didn't
try and make the situation right by give me another dressing room or apologizing. I asked for the manger and she said she was the manager. I told her I am confused because I always have a really great time shopping in this store until now. She gave me my clothes and told me to get out of her store. She didn't open a room for me so I got dress in the area between the dressing room and the mirrors. Never thought New York & Company would treat me this way. I am so Embarrassed that I had to get dress without a dressing room and that I fail to noticed that the lady she gave by dressing room too was of another race. Never saw it coming and I am so embarrassed! I thought New York & Company was for everyone.

Hello my name is Stephanie Parker and I've been a loyal customer for many many years at New York and Company i shopped online three times this week so I decided to go in the store on Thursday, July 12 around 7PM and I wanted to purchase a dress for a wedding that I was going to the next day so when I went to register the dress was on sale for $39 the lady that was ringing me up I said to her can i use city cash on this dress and she told me yes but then I said to her that it was at home so she said she would hold it for me until tomorrow morning I came back to the store at 12 PM on the 13th to pick up my dress but it was no longer on sale it was back to her original price is $69 so I told the lady that I was supposed to pick up the dress and I should've gotten it for $29 because it was being held for me & she told me that there was nothing she could do because the sale has changed if that was the case I would have brought it that night but I feel as though the lady who told me to bring it back the next morning should have told me that now I know she know if the sale is going to change the next day So after that the manager came in I think her name was Jennifer so I said to her you were here when I was told to bring my city cash back the next day and she said yes she was but still there was nothing she can do again I felt as though if that was the case I could've just bought the dress the same night I have a $1200 credit limit that my fiancé got for me because that's how much I shop there and if the wedding wasn't within the hour that I came back to pick up my dress I would've gone and shop somewhere else that's how mad i was but that's not even the worst part the bad part is that they know me I'm in there all the time and I felt as though I should've been treated better

I recently visited New York & Company 820 W Stacy Rd #346, Allen, TX. When I entered the store I was not greeted at all. While shopping there was a sales associate on the floor and she did not ask if I needed assistance. Customer service was very bad. I called the next day and Spoke with Manager by the name of Mary and she did not seem to be bothered at the customer experience that I encountered. I feel that nothing will be done due to the Manager that took the complaint.

Dear customer service,

I am writing to file a complaint and to bring your attention to store # 0445 at the woodlands mall.

I am a frequent shopper and majority of my wardrobe is from your stores. I have been to almost all of your stores and outlets but this is the worst I have ever seen. I had to take pictures and I voiced my concerns to the night staff. They were very apologetic but had no answers.

My frustration began because the store is so disorganized and you cannot tell what's on sale and what is not. All clothes are on same rack and no signs. You have naked manicans, empty tables no nice displays. It's always hot in there, some lights work and some do not. Carpet entrance is so nasty. There is marker writing on wall that has been there for months. The jewelry is not even displayed nicely. So very disappointed. There is always 2 employees when I visit so it's impossible to keep store clean and help customers. When items are on 60%off rack then you go to check out, the employee apologizes and says it was in the wrong place.

This store needs immediate attention and the manager definitely needs assistance. I am in sales and I would definitely make this my priority. I am attaching pictures and I would love to speak with someone that can make a difference. That would not be the current manager of the store. It has been like this for months.

Thank you for your time!
Margie Cruz
[protected]

I have been a NY and co. customer Since 2011. I've always paid on time and pay off balance quickly. I usually have a zero balance. Last year I received an increase of a couple hundred. I am entitled due to my history. This year I received 2 increases from Victoria Secret - Comenity. I made a request for NY and co and was told my request was under review and I would receive something in the mail in 7-10 days. This usually means you have been denied. I asked to speak with someone in the dept. whom makes the review and determination, explaining my score has increased, nothing new was added and there is a zero balance. The woman I spoke to Abby, a senior acct. specialist said I could not speak to anyone and needed to wait to receive a notice in the mail. She said there was not a denial at this time. I am disgusted with this. If I receive an increase it will be a miracle. I will re-think my account and tell my friends whom I recently bragged to about this card of this service I am receiving for being a valued customer.

I am a new card holder, I just received a NY & Company credit card today. I called at 11:11pm to place an order because I was having an issue placing it online. Your customer service representative "Holly 1395, " located in Georgia (that is the only identifiers she provided me with) was very nasty to me. I explained to Holly 1395 that I was told by an in-store employee that I would receive 15% off of my first purchase for opening a new account with the store in addition to the $150 off of $300 promo which ends 4.30.18 (tomorrow). She said that I was misinformed, and that I could only use one code. I then tried to explain that I did only use the "111570" coupon code but it did not apply. Holly 1395 proceeded to over-talk me. I requested a supervisor and Holly 1395 attempted, repeatedly may I add, to end the call. I had to threaten that I would file a complaint with corporate for her to comply with my request. She then puts me on hold, at which time I repeat that if the phone hangs up it is because Holly 1395 disconnected the call. After about 4 minutes, Holly 1395 comes back on the line to tell me that a supervisor is not available and hangs the phone up on me while I am still speaking. I called NY & Company back four times, only to be told all four times that in-spite of my right as a consumer upon request to speak to a supervisor, I cannot because none are available.

Let me just say, I am a loyal NY & Company customer; my closet full of your clothes (some still with the tags) is evidence of my loyalty. I CHOOSE (at least I did before tonight) to spend my hard earned money in your stores when I could have easily gone elsewhere. My experience with your telephone customer service has caused me to regret every penny I have ever spent in your establishment. I am appalled that this kind of behavior is tolerated from people who whom you have hired to represent your brand. I fully intend to blog about my experience and to take my grievance to social media so that others can know what to expect from NY & Company. Perhaps you ought to have your in-store employees train your phone customer service representative with regard to how they treat people who CHOOSE to give you their business. I am no longer a NY & Company customer. I would hope that this one ex-customer's dissatisfaction is at the very least alarming, because one voice can lead a million.

[removed]

Sincerely,

Disappointed Customer

This is in reference to order o2245381648

On 4/11/2018 I placed an online order.
I received the confirmation invoice via email after I placed the order.
I noticed the invoice indicated I ordered TWO "paper bag pleated skirts." I immediately called customer service because I would have no use for two of the same exact item. The representative assured me on her end she did not notice two of the same item on the invoice.
I took her word for it even though the electronic invoice stated something different on my end.

I received the order via UPS on 4/16/2018.
I immediately opened the box and tried everything on, taking note that I DID, in fact, receive TWO of the same item (SKU [protected]).
I did not like how this skirt ended up looking so I decided to return both of them.
As it was an item that COULD be returned at a brick and mortar store, I decided to return it in store so I did not have to pay for shipping to return it via UPS/US MAIL.

I first went to the MERIDEN CT store and was informed they do not accept online returns. I noticed the store was going out of business so perhaps that is why. I asked if another nearby store accepted online returns and was told they did NOT because they were an outlet store. I asked what stores DID accept returns and she printed a list for me highlighting the stores that accepted online returns. The SOUTHBURY CT was one of the stores highlighted, but come to find out this store is permanently closed. I headed to the MANCHESTER CT store as it was also highlighted on the list.

The sales clerk scanned my two skirts and refunded the money back to my credit card. I left the store, reviewing my receipt as I walked out. I could not figure out how I could have paid $52.46 for one skirt and $52.47 for the other and only receive a refund for a total of $58.41.

I went back to the desk and the manager of the store told me it was because of my coupon. I accepted and understood that concept so again I left the store. Then I started wondering how a coupon of $50 off an order of $100 could create a difference of $50 in regard of a refund. She informed me the coupon would apply to ALL of the items purchased. In other words, I purchased 11 items so a total of $4.54 came off each item to give the discount of $50 off the total of $100 or more.

This does not make sense to me. My TOTAL was $325.92 NOT including tax. Even taking BOTH skirts off, the sum is still substantially greater than $100, so the coupon should not matter.

I contacted customer service and explained all of the above.
I was placed on 2 holds, and was informed the invoice he was looking at, which contained my order number showed that I paid $27, 46 for one skirt and $27.47 for the other. This is NOT correct. My invoice, as you will see attached to this email, indicates I paid $52.46 for one skirt and $52.47 for the other.
I asked him to email me the invoice he was looking at. He indicated he would "put in a request" for it to be emailed to me, which I still have not received and have since been told it would not be possible to provide this to me. How can you tell me I paid a different price for something than I paid and not be able to show it to me?

In doing my OWN research, I believe I figured out what the issue is.
When I purchased the two items- which I NEVER intended to purchase two of the SAME item, they were on sale "buy one get one 50% off" and that is what I paid for them. Each skirt was $69.95 and I paid $52.47 and $52.46 for each.
It appears as of 4/12/2018 this item is now "buy one get one free."
I am ASSUMING the skirts I returned today scanned at the CURRENT sale price, and i was refunded the current sale price.

I had my receipt/invoice stating what I paid for the skirts. I do not feel I should be refunded the current sale price as I had a receipt AND I returned them within 6 days of original purchase and 1 day after receiving them via UPS.

I have attached a copy of my invoice showing what I paid for each item, the highlighted items are what I returned. The receipt from my return is also attached.

I am so disgusted with the assistant manager for NYand Company. This young man insulted me very much the other day. I came in for an outfitt to wear to my nephew's funeral and inquired where the sweet nice polite store manager was and he proceeded to tell me he is here now and how can he assist. As if his attitude wasn't enough he proceeded to call me baby, I am old enough to be his mom. I asked if they had a different size in the boot cut pant in the back and he told me with going up that high in a size this particular pant would not be flattering on me, and I should try Lane Bryant. I will never shop here again if the red haired girl is not there.

First, when I entered the store no one there offered to help me and when i asked for help this one young lady helped me very well but when i needed further help the manager said I could look for the item myself. I thought to myself that was rude and why did she assume that I didn't already tried to help myself, which I did but couldn't find the size. I believe that if i was a person of a different ethnicity the manager would not have been nasty. I can see that NY & Co. did not provide the proper training before awarding this young lady a management position.

Also, after spending over $140 she, who was already rude refused to waive the shipping fee on the size pants that the store didn't have and which was a part of my entire buy one get one deal.

I am extremely disappointed.

I paid my balance in full by phone and was not informed of any fees. I closed the account. I received a statement showing I owed for late fees along with interest charge. I was told that if account was open, they could have waived the fees. Since account was closed, they couldn't do anything. I was willing to reopen account as I like the store. However, this puts a bad taste in my mouth since customer service is NOT willing to do anything about this. They would rather lose a customer, then try and help. I don't want to be that person who goes around complaining to others but if your company is not willing to clear the fees, I may have to. Please let me know if you can remedy the situation.

Thank you,
Jennifer

Previously, I spent quite a bit of money and earned $10 off to use at a later date. I visited the store (667) at the Oakwood Mall in Gretna, Date: 12/7/17 Transaction: 9213& 9217, Cashier: 362709, Register: 2, Time: 14:58:18 & 15:09:23 Convenient to the business, I could not use it on anything because the store had sales & doorbusters on near about everything. With much irritation the associate kept telling me it's one or the other, either 50% off or $10...what kind of choice is that? So after I irritated the associate to no end, she directed me to a knit cap, that was clearly overpriced, not worth the $20 they marked it up to. When I got home & looked at my total purchase which was no deal, I brought it back, and they kept the value of my $10 off. I earned that when I made my previous purchase. The store I returned it to, told me it was now expired so I didnt getbit back. Your coupon's fine print is terrible and misleading, it makes me never want to shop here again.

On 12-15-17, I chose 4 items to purchase. At checkout, I was prompted to remove one item from the bag that was not eligible for shopRunner. Although removing the item allowed the ShopRunner feature to work...upon purchasing the removed item I was prompted to pay a shipping fee. Now why would your system prompt me to remove an item that was being shipped for free and only disclose I would need to pay to ship the removed item after the other Order was completed. This is very misleading. If the system can prompt me to remove items it should be able to give notice that removing those items will cause additional money.

As a result, my disgust prompted me to immediately contact CS via live chat. However, before I could finish my question i was told "we do not waive shipping costs". I never asked to waive any fees, I was trying to ask CS to cancel my Order. Instead, I was handled as if I wanted something for free. Because of how the system mislead me and how I was thus treated by the live chat rep, I'm highly unlikely to purchase from NY&C again. I'm highly unlikely to even open the Order before returning it in store. Which is sorely disappointing being that it was Christmas gifts.

I have shopped at NY&C over a lifetime dating back to the Lerner days. I have never been so disgusted and disappointed.

I understand I am one of many customers, however, I can chose to spend my money with a different company.