New York Sports Club [NYSC]
Reviews and Complaints

I signed up for a training service on December 30 2018. I cancelled these service on january 22 due to scheduling conflicts and being unsatisfied with the services. My trainer never processed my written request for cancellation and my card was charged $420 on January 31st instead of the $150 that was stated cancellation in the contract. I signed up with little time to read my contract and was never emailed a copy. After a month of back and forth the training manager did nothing to help resulting in a cancellation of my membership and an additional charge. It was unethical for the trainer not to report my cancellation and proceed to charge me for services I never received. I have read several disputes similar to mine NYSC takes advantage of customers in hopes they won't dispute charges. I tried to work with NYSC to resolve the issue but got no where and only got the cancellation of training processed after I had cancelled my membership. I was a member for five years and they did nothing to resolve my issue other than try to charge my account.

I have what is called a passport membership which states that for an higher monthly fee, I would be able to utilize all the clubs in New York City. I was never informed of the ‘elite' locations that are excluded in the passport membership and that an extra fee of $20 is charged to my card any time I use them. I'm paying premium rates and then was getting charged extra ‘dues' for using the E23 and park avenue club, the only extra club that I wanted to use while I was in manhattan. This is unethical and was not disclosed to me. In fact, It's not even stated on the website as far as I have seen. I would like to know how we can resolve this. If there is no resolve, I will not continue giving you my business and will make further complaints.

I have been a member of NYSC for over7 years, paying $39.95 at the Smithtown location. When they advertised a lower rate of $19.99 in October of 2014, i paid the upfront fees and re-signed up at that rate. In October of 2017 they posted a rate increase of $10.00.
I went to the assistant manager Dennis and gave him my Silver Sneakers ID card and he said he would take tare of it.
He did not take care of it and i was billed $39.95 on Oct 6 as an annual fee and $31.95 on Nov 1 as dues.
After disputing charges with credit card company it was a charge back.
On December 1 they charged my card $31.95, Jan 1 $46.95 Feb 1 $$46.95, and March 1 $31.95
I contacted Silver Sneakers and they said the account wass set up in October with NYSC Smithtown, but NYSC never processed any charges though them
I have an escalation pending with Silver Sneakers and awaiting result.I will be proceeding to Small Claims Court if this is not remedied shortly.

Bronx, New York location. Half of the treadmills on location do not work. TV's for numerous machines do not work. Out of date equipment as well. I have submitted several complaints on location to the staff yet nothing is done. The treadmills do not work and I recently sprained my ankle on one that was not properly balanced and secured. Limited benches for free dumbbell workouts. The gym is dirty with equipment all over the place in the morning. Showers also do not work. Last, TV's should work for those who enjoy cardio work.

On August 2017 I went to NYSP on Ave A to know why they raised my monthly fee. I was told that the 39.99 membership allowed my to go other NYSC. I never said I wanted to use other gym but that one. I was promised that they were going to change my monthly fee back to 29.99 buy they never did. . On January 1 I spoke to the manager of the gym and nothing. They just dont care about members. Now I would like to end my membership.

In late September 2017, I lost all of my credit cards in Mexico on a trip. I informed NYSC in person on September 28th of the situation and how it takes 5 days to get my new card for my October membership charge. I spoke with the Manager Kyle Szymonek and and followed up with an email on October 5th and was told not to worry that my account will be okay and the$15 late charge will be reimbursed since I had my card updated on Oct 1st. I never heard back from Kyle.

I followed up several time at the gym with the attendants and I was told they didnt have a GM at the time. In November, I was charged yet again on lost credit card despite me having my updated card on phone and it of course did not process. I was charged another $15 late fee. I spoke with the new GM Kenny Rivera (Who I do not blame and was very honest about the process.

It is now February and I have yet to get a refund for $30 on top of my home gym (Sheraton Square) still not completed despite being told it was. I just dont understand how hard it is to follow up with your paying customers. My monthly fee went up 20% for horrible service on top of an annual fee of 99 dollars for a gym that I cannot even visit thats most convenient for me. I would like someone to contact me immediately.

I was a member of Lucille Roberts in Valley Stream and decided to cancel at the same time that the credit card I had on file was no longer in use. I called to cancel and was told I could and also received an email a few weeks later stating that my account was being cancelled due to my credit card not being valid. I thought that was the end- my membership was cancelled and that email confirmed this. I then started receiving emails recently that my account was past due and is going to go to collections. I AM NOT A MEMBER OF THE GYM ANYMORE. I dont have an account and you are welcome to check and see that I have not been to the gym since the end of august/beginning of september. My name is Danielle [removed]- my email address is [protected]@gmail.com

I would like the charges removed- my name cleared as having a $0 balance and a letter stating that I owe no money and my membership has been cancelled.

Thank you

Hawthorne NY There are so many broken t.v.s and equipment. Recently the walls were painted. It's interesting how that was done and the equipment is all broken. One out of five life cycle machine works properly, the rest are all broken in some way, whether it be a seat, or the tension or a .tv. I was riding a bike and the pedal literally fell off. The elliptical machines also are not working properly. Wow, there are many needed changes. It takes 20 minutes to find something that is not broken.

The sales didn't explain or mention anything about the annual fee .. the annual fee was $59.00 the following month I signed up ! That first thing . Second thing I went to freeze my memebership as I was leaving for two month they told me I would be charged nothing and my balance would be $0.00 and they even emailed me with that and then they charge me $15 for freezing my memebership and when I called them to ask about that they say that the girl who worked there that gave those infos is new and she doesn't know that freezing memebership would be charging $15 .. I mean what is that ! The worst useless money sucker company ever .. so unprofessional ! Don't go there they will suck your money !

I was a member of NYSC at the Avenue A location for about 2 years. I began my membership in late August or early September 2015. As I was moving out of NY, I cancelled my membership in mid-July 2017. I had already left the city and was unable to come in person to cancel, so the gym required that I send them a copy of my new lease (which was in a different state) to release me from my membership contract. I complied, and I received a receipt saying that my balance was $0. I confirmed over the phone that I was good to go and didn't have to do anything further in regards to my membership. Then, several weeks later, on October 10, I received an email from Catherine Dulman, General Manager at that location saying that my membership was due to be cancelled due to non-payment and that if I did not pay she would refer me to a collection agency. I was confused, as I had received confirmation in July that my account had already been cancelled, per my request. It seems that whoever was cancelling my account either forgot to, did not, or perhaps they were waiting until I hit my anniversary mark so that they could charge me an annual fee one last time. The annual fee was charged to me, erroneously, and it appears that is what Catherine Dulman emailed me about. I gave her the benefit of the doubt, assumed there had been an internal miscommunication, and I responded immediately to her email with the receipt from July attached. I followed up via phone several times when I failed to hear from her, and left messages with the front desk asking if she could call me back. She did not. I emailed her again on October 12 and October 30 to follow up about the situation, and received no responses. Then, on November 14, I received a threatening email using all caps from Christina Rosario, customer service manager at 4 Astor Place. She also threatened to refer me to a third party debt collector (for debts that I maintain were charged erroneously). Additionally, she said "we would hate to see your great, competitive offer, " which implies that she had not communicated with her colleagues and did not know that I had cancelled the account intentionally and because I had moved. I responded to Christina that same day, copying in Catherine, and explaining the situation. I gave her my cell phone number and asked that they please email or call me to clarify and resolve the situation. Neither of them responded to my email and I received no voicemails from either of them. On December 7, I received yet another email from Christina. This one was clearly sent to a group of people, as I was bcc'ed and it was advertising a holiday sale. There were many typos in the email, and it looked unprofessional. The email signaled to me that Christina was ignoring my previous emails, as she clearly still had my email on file. Then, I received a notice in the mail (and several subsequent calls) notifying me that I had been referred to a third party collection agency. This is completely inappropriate as I maintain that I do not owe anything (I was told that I was settled in July, and I should not have been charged anything after receiving that receipt), and I had not received any explanation of the alleged charges despite numerous attempts to contact Catherine and Christina. I spoke to a woman at the collection agency and she was able to tell me that the charge was for an annual fee charged at the end of August, which should not have ever been charged, and a late fee because I did not pay it in time (I was never notified that I had a bill, until the emails threatening to refer me to a collection service). She kindly waived the late fee as I had not received communication from NYSC, and I paid the balance because I did not want to be considered in debt, but I am completely appalled at the unprofessional behavior of the NYSC staff and I maintain that they have handled this situation completely inappropriately. I would like to be refunded the $69.99 fee that I just paid to clear my name, as I believe it was charged erroneously to me. Furthermore, I recommend looking into the payment and membership practices at the Avenue A location, as they are being handled in an extremely unprofessional way.

I cancelled muy policy 2 weeks ago and i was told about a 30 day advance cancellation policy. Which madre mad therefore i cancelled the other 2 memberships i had for my children and they hit me with 45 day advance cancellation policy forma them. 5 days later i ser the withdrawl from my account and i thought that was it. But on the first of the month they charged muy account form for all 3 memberships again. I went to their office to complaint and they told me the first charge was the membership cancellation fee because i cancelled INE of the memberships 3 days before the first year aniversary and the charges for this month das the balance of the prorated cancellation policy. None of these Charles were never madre aware to me norte could they provide any documentos where i signes off con this and acoording to them they have axsigned contract and cannot be disputes.

On November 25th I entered nycs club on 147 Greenpoint Ave, Brooklyn Ny 11222 at around noon in order to cancel my membership with yr facilities. It was around noon at the desk was a guy sitting with his legs on desk. When I approched him with my question he "politely" took off his legs off of the desk.
According what he said regarding my issue: "the only person who can cancel my membership is GM. He is in facilities M-F 9-5. I'll give him my information (my #number first and last name) and I was said that GM is goona call me within one week.
So to make sure that my request was put on a file ...i called againg Greenpoint (147) at around 1.24 pm and spoke with mr Jack. Who had no clue what i was talking abt. He didnt see any notice on my account and he just hang up on me,
got the record
Really F+++ up service!

I called customer service today at [protected] about my billing issue as I was charged multiple times since September. The woman that spoke to me was extremely rude. Saying it's my responsibility to check that I updated my billing carD. I told her nobody told me about my card being declined until November and she went on to ask why I didn't check my bank statement or my email. I said I didn't receive any email and she said then why didn't you check your spam folder?! Is this how NYSC deal with their customers? She is not my boss but talks to me like I am her employee. What a great way to ruined thanksgiving for me.

When I signed on for a $30 monthly membership I was informed that I have access to all of the NY Sports clubs. NY Sports club has been charging my credit card $45 each time I went to different NY Sports club location plus the $30 a month. I was never informed of any extra charges for using other area gyms. I was also charged $15 twice on one day that I never went to. Is this a scam? Please advise immediately.
Alisa Gadon

I called around Oct. 25 to freeze my account from Nov '17 - March '18 and was charged a full month of membership fee. Have been calling for 3 weeks to ask for a refund, but still has not hear from anyone. Two separate employees that I spoke to said they have processed the refund, which is a lie.

Spoke to the manager (Catherine Dulman) this morning -- she wasn't much of a help. She was extremely rude and hostile. She also told me that she will process the refund. I came to find out that she never did. Additionally, someone changed my request date to freeze the account to Nov. 3.

NYSC is a scam company.

Friday 10, 2017 at 9pm my friends and I were in the bathroom taking a shower when suddenly all the lights went off! We rapidly started screeming that there was still ppl in the stablismnet! They locked us n the building. Everything was dark, not light and we were terrifying, one of my friend actually has close phobia and I was so nervous trying to calm her down. We called 911 the caps came 30 minutes after and went to the back of the building and we got out thru the EXIT door. Finally we are out!
Today Wed 15, I came to the gym to talk to the manager Alan Slobodsky, what a disaster! Not customer services at all.! He didn't offer any apologies, I told him to cancel my membership, Same my friends did and he just was if you changed your mind before 42 days let me know! Really? That was all? Not compasión at all? What kind of manager your are that don't feel for your customers? Telling me that had happened before! I got so update! He didn't even care about what happened to us! You are terrible as a Manager! He didn't care if I cancel my membership, very sarcastic! Not solutions! In other word as a customer he makes me feel like [censor]! I will never forget this!

I contacted Bay Ridge location manager Josiah Phillips in regards my balance. I was back then 7 month pregnant. I paid the outstanding balance because I need to cancel membership. I spoke to him over the phone and also emailed him and expressed my frustrations and that I need to cancel right away because anxiously I don't attend it and I am not going to pay for service that I don't use. This week I received email from him that there is an issue with my card. I am now 9 months pregnant and I don't understand why he didn't cancel when I told him back then to do it. He is not professional person to deal with, rude. He is never at the gym if I need to talk to him in person. Please explain what it takes to cancel membership because he is not doing his job and I am not going to pay for gym that I don't attend and requested for him to cancel. I need somebody to act on it and zero my balance and cancel membership. I am sick to my stomach that I have to go thru this especially now that I am close to labor.
My phone number is(718) 501-7139

Tuesday oct 31, 2017 @ 6:45pm
I was working out in a corner, where boxing bags have been installed. The area was cleared of any gym members boxing only jumping rope. I was not being disruptive or by any means in anyones way.
Then the so called corporate manager/director brian and another employee told me I had to leave the area immediately because it was only for boxing. I told them no one is boxing im not in the way. Brian said it doesn't matter.
Keep in mind its peak time, extremely busy location your lucky if you can get a space on the mat areas. The other big area have personal trainers working out. Where are we suppose to go?
I later spoke to brian, I told him I wasn't happy with the restrictions of working out space since its busy. Plus he was very rude and condescending. Nysc memberships are a lot higher than most gyms. I expect to be treated with respect and pretty much have access to the entire gym. Obviously if they're were boxing, then would be obvious for my own safety, I wouldn't have been there in the first place. He continued to say the same thing as before. I told brian that I would cancel my membership and he said sure and encouraged me to do so, and that he would be more than happy to do it.
If brian was a director or manager shouldn't he know better than to tell a member sure cancel their membership? I've spent way to much on membership and still. My entire family is a member here and i'm an advocate and have refereed a couple of friends as well. I can be someone that wouldn't speak highly of your gym because of the rude staff you employee as well tell future members not to join nysc and tell my friends and family to join a cheaper friendlier gyms, if nothing is done about it. I will do everything in my power resources and such to make sure no one I know, or future people to join nysc hicksville.

My name is Alex Malaguti. I was signed up at NYSC in Butler NJ by a friend in March of this year. I have not gone to this gym since middle August which I went 1 time that month. I have been at school the past few months and been unable to cancel my membership. I tried to today and asked very nicely for a refund and they manager Melissa was extremely rude. 1 I did not get a refund for September and October which I did not attend the gym once for either month due to me being at school. 2 I am being charged for November and Half of December. I am outraged at this as I have not been to this gym in 3 months. If I do not get a refund and am charged for November I will never attend another NYSC again in my life. You will be losing a Valued customer for life. In addition I will be letting everyone know how poor the services are and how big of a rip off this place truly is.

The Jersey City facility has been in disrepair (both equipment and building) for well over 1 year. Supplies such as soap and paper towels are consistently missing, the locker rooms are a mess and despite multiple discussions with management (including Alla), very little has been done to rectify the situation. The multiple managers of this gym have very little concern about the members and are quite rude. I was also promised, 2 months ago, a refund due to the fact that the gym was not opened on time (5:30am published time) on multiple occasions this year. This refund has not come through and I've been left with no other choice but to quite the gym and join one of your competitor gyms.