NewChic
Reviews and Complaints

I purchase 2 pair of Boots size 11 and what I received was maybe size 13+, they were made for an NFL or Basketball player, I have been trying to return them for over a month and every reply is an excuse not to? Or; some lame excuse, they want me to pay for the return after I paid for their delivery? DO NOT BUY THEIR PRODUCTS, because they are in China and do not have any pride or integrity to do the right thing...they have you money, and that's all they care about...they don't care about even trying to do the right thing and making the situation right, like I said, they have your money and don't give a crap about you the consumer!

I ordered a blackhead face mask on January 12th and it never came in the mail. I tried downloading the UPS app to track it and it didn't work, nor did the suggested tracking website thats linked work. It said 7-20 for arrival and its 2/7/17 and I placed the order on 1/12/17. The status still says shipped but I dont know if it would change to say delivered. Manh reviews say they love their product, so theirs was recieved but I haven't gotten mine.

my name is Jesus S. Rayat Jr from Cagayan de Oro, Philippines and i have two complaints

1. i order a pair of shoes and a 2 pairs of colored printed socks. I received a personal message from your facebook account that it was shipped last December 26, 2016. It was also indicated that the delivery time will be 7-25 business days. It was already paid in full thru credit card

2. i still haven't received your promised refund for the order # [protected] (cancelled order with item of couple ring and bracelet) that was also fully paid thru credit card

I bought bras 2 sizes bigger knowing they would run smaller, they came in and still were too small. I proceeded to ask for a return for correct size, they stated they can not do returns and will send one bra bigger and $4 credit, they also stated it was my fault for ordering the incorrect size, I let them know I order 2 sizes larger. I reported them to BBB because the way the conduct business is wrong.

I ordered the products on December 23, 2016 and they have not arrived. They took the purchase price out of my account the same day. Yet the boots a pair of red size 11 and blue size 12 have not been delivered. No money has gone back into my account because they didn't send them and no email has arrived to explain the problem to me. It is now January 16, 2017 and no boots and no explanation of the situation.
Order # [protected]
Client # LT641233068CN
Tracking # NC118087250
amount paid $50.35 US
I ordered these off of Facebook.

I want the boots or a refund.

I ordered flat ankle snow boots for women, order # [protected] on nov. 28, 2016 and have yet to receive them. I was certainly hoping to get them before the snow starts falling, especially since I already paid for them! Please tell me when they were shipped and when I should receive them. I think this is a company in a foreign land based on the phone number, and I sincerely hope that this order for my boots is not a scam. Please do the honorable thing and ship my snow boots that I already paid for on paypal.

I ordered a pair of winter boots from Newchic over a month ago but never received them. I made repeated status requests and always received the same canned responses that they were shipped on Dec 8 and to check the tracking info. The tracking info is all in Chinese and of no use to me and I determined that they weren't even shipped. I have since requested a cancellation and refund but have not heard a response yet to my request. Newchic does not advertise that you are buying products directly from China otherwise I would have never made the purchase. I will never buy from your company again and find that you are ripping off everyone and should be reported to the appropriate authorities.

Carrie Li one of your customer service reps was useless as a fungus under a toe ! NEW CHIC are liers the scam innocent people who work hard for there money I order two items blackhead peal mask and a tattoo kit
Total of 117 dollar they took the money within two seconds of hitting pay then I find out the kit is on back order amd I was not informed that was in October it has been two months waiting for these so called products I have had over 100 emails with customer service who sent the same message a tracking code then asked for a refund just kept getting a tracking code from carrie Li so then I decieded to dehumanize this person to get my point across the IBB was contacted and all posts then when carrie said she had sent a request for a refunds of both items it will take 2 to 3 weeks for international banking ! So I visited my bank and they told me that is false information I did my research and the international banking does not take 2 to 3 weeks to I have filed a complaint with the IBB AND ANYONE ELSE WHO SEE THIS SHOUKD TOO THE MORE PEOPLE WHO CONTACT THE INTERNATIONAL BUSINESS Bureau these companies need to be stopped ! You take money from me and lie and cheat I am not an easy person to shake it is now my goal to bring NewChic down ! Pictures of emails, items promises and a bit insight on on how some people are incompetent ..
I'll be back ...

[protected]@aol.com you have sent me six pair of shoes that do not fit. I order two pair of shoes and waited for weeks so I thought I ordered wrong so I reordered. After this I got 2 pair of shoes and then got 2 more pairs of shoes that don't fit. I wrote in to complain and they sent me 2 more pairs. The threads are pulled apart on two of the orders on a pair of them. It cost too much to ship to China. I have ask for s refund and a free return voucher.

I order two pair of women's suede ankle boots size 6, black & brown pairs. I waited well over a month and received today 11/21/16, two pair of men's tennis shoes. I did not order men's tennis shoes!

I am very disheartened with the length of time that it took to receive my boots, only to find out that they were not even the boots that I had ordered!

I hate the fact of having to ship them back to you & wait another month or so to hopefully receive the correct women boots that I had ordered! I don't plan on spending any more of my money on sending these men's shoes back, & if this isn't taken care of, I will never spend any more of my money buying from this company. I am very disappointed.

On May 1, 2016, I ordered dress #[protected]: order number J8050145113278201622A. I have sent photos of the dress with tags still attached and measured size as requested by newchic.
I have had at least contacts with customer service, but still no resolution.!
I had wanted to return it for a larger size, but after almost 5 months; it is a very cold fall and I shall not be wearing it anyway.
I would like a refund!. The dress is in the plastic bag it arrived it but the out side paper bag was ripped and taped together by post office so I have no address or post info to ship it back.
Most frustrated and will not order from this company ever again. Have answered all their emails and supplied requested photos, but no
back.
I do not know how to send photos from my phone thru my netbook. But have sent them 4 photos thru my phone on email conversations!
Thank you for help resolving this issue.
Rev. Pegi Cooper
1169 Aspen Ave
Craig, Colorado. 81625 USA [protected]

I have made an order and purchased a pair of shoes from NewChic. My order arrived quite fast and shoes looked great, just like I expected. But when I decided to try them on I found out that they were too small. I contacted NewChic customer care service hoping to get a replacement for a bigger size. They asked me to send pictures which I did, but they claimed that the quality of the photos was not good enough. I asked my friend (which is a photographer) for help and later sent NewChic HD quality pictures but they still said that they need better quality pictures.
What a joke.
Stay away from this website, not the best place to shop.