Menu
For Business Write a review File a complaint
Krystal International Vacation Club [KIVC]

Krystal International Vacation Club [KIVC] review: Fraud 45

J
Author of the review
8:53 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear NH Krystal International Vacation Club:

I am writing to you to file my dispute against NH Krystal International Vacation Club located in Cancun, Mexico. My husband and I arrived in Cancun, MX on July 2, 2008 for our honeymoon. We were approached by employees of the Krystal Hotel at the airport to attend their 90 minute presentation and in return we would receive discounts on activities. On July 3, 2008 we arrived at the Krystal hotel. We were shown the presentation by a sales representative who used high pressured sales tactics. They bombarded us with numbers, statistics, and information about a time share which were never clear. They made promises that we would see return on our investment quickly. After returning to the states, we were contacted by Peter Dunne from Global Resort Services. He said he had received our information from Krystal, and he would be our primary contact on this account. He said that he was affiliated with the Krystal hotel, and we would be renting out our weeks through him. At the time, I did not know that this was all under false pretense and Mr. Dunne was not affiliated with the Krystal Hotel. I reluctantly gave him my account information. I found out that Mr. Dunne and Global Resort Services was a rental scam and they obtained our personal information through a “leak” from the Krystal Hotel.

After further research it has been made public through the following website, http://www.thetimesharebeat.com/mex-fraud.htm, “Vacation Network Inc, aka: the Vacation Network Advertising Corporation, aka: Global Resort Services, aka: VNAC, etc. The names of the people associated with this company that we hear most often are Peter Dunne and Laurie Peck, ” are associated with rental scam and fraudulent behaviors. I have filed a complaint letter with this company and a fraud report with my Bank of American Visa card

Unsure about this whole timeshare, I did some more research, and I found several unsatisfied customers who also purchased a timeshare through Krystal. I have included these unsatisfied consumer’s letters of complaints which were filed with the resort, Bank of America, PROFECO, the Texas and California Attorneys General and the US Department of Justice (please refer to the websites I have listed below):

http://www.tugbbs.com/forums/showthread.php?p=598932
/URL removed/
/URL removed/
/URL removed/
/URL removed/
/URL removed/

Clearly we have all been victims of this fraud.

The fact that my husband and I’s personal information was “leaked” to a rental scam agency is a clear sign that Krystal International Vacation Club operates unlawfully without concern to their client’s confidentiality and does not serve under their client’s best interest. As you can see within the complaints written by other unsatisfied customers, promises of rentals made by Mr. Rafael Septien and his team of unethical employees had never taken place.

In conclusion, my husband and I’s personal information and account information has been breached. The confidentiality of our personal information and financial information has been exploited. When I tried to contact Krystal on July 20, 2008 in regards to the leak of our personal information, the only response was that it was going to be looked into and that someone would be in touch. We have not received any information regarding our complaint since then.

I am requesting that our contract with NH Krystal International Vacation Club be cancelled immediately. I request that a full refund of our account totaling what has been charged to the Bank of America Mastercard in the amount of $5, 718.11 in addition to the charge through CHCC Chicome/Suntrust Bank in the amount of $4, 900 be refunded at once. I have filed a billing dispute with the Bank of America Mastercard. I have also filed complaints with PROFECO, the Federal Trade Commission (FTC), and the Connecticut Attorney General’s Office.

Sincerely,
Jennifer Nguyen

45 comments
Add a comment
B
B
Byrbyr
US
Sep 26, 2015 10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

With Krystal International Vacation Clun

M
M
Mark R-Pissed
Houston, US
Apr 01, 2024 5:55 am EDT

We purchased a membership with Krystal Resorts and now they won´t let us out.

J
J
Jose Miguel Menez
US
Aug 22, 2024 11:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

did you get your money back and did profeco helped? i'm in the process to have my kivc membership cancelled.

C
C
Cess T
henderson, US
Nov 02, 2024 12:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi how did your case end up?i am in the same situation as you. please let me know

  1. Krystal International Vacation Club [KIVC] Contacts

  2. Krystal International Vacation Club [KIVC] phone numbers
    +52 322 226 0700
    +52 322 226 0700
    Click up if you have successfully reached Krystal International Vacation Club [KIVC] by calling +52 322 226 0700 phone number 0 0 users reported that they have successfully reached Krystal International Vacation Club [KIVC] by calling +52 322 226 0700 phone number Click down if you have unsuccessfully reached Krystal International Vacation Club [KIVC] by calling +52 322 226 0700 phone number 0 0 users reported that they have UNsuccessfully reached Krystal International Vacation Club [KIVC] by calling +52 322 226 0700 phone number
    Customer Service
    +52 322 226 0747
    +52 322 226 0747
    Click up if you have successfully reached Krystal International Vacation Club [KIVC] by calling +52 322 226 0747 phone number 0 0 users reported that they have successfully reached Krystal International Vacation Club [KIVC] by calling +52 322 226 0747 phone number Click down if you have unsuccessfully reached Krystal International Vacation Club [KIVC] by calling +52 322 226 0747 phone number 0 0 users reported that they have UNsuccessfully reached Krystal International Vacation Club [KIVC] by calling +52 322 226 0747 phone number
    Puerto Vallarta
    +52 998 848 9800
    +52 998 848 9800
    Click up if you have successfully reached Krystal International Vacation Club [KIVC] by calling +52 998 848 9800 phone number 0 0 users reported that they have successfully reached Krystal International Vacation Club [KIVC] by calling +52 998 848 9800 phone number Click down if you have unsuccessfully reached Krystal International Vacation Club [KIVC] by calling +52 998 848 9800 phone number 0 0 users reported that they have UNsuccessfully reached Krystal International Vacation Club [KIVC] by calling +52 998 848 9800 phone number
    Cancun
    +52 755 555 0510
    +52 755 555 0510
    Click up if you have successfully reached Krystal International Vacation Club [KIVC] by calling +52 755 555 0510 phone number 0 0 users reported that they have successfully reached Krystal International Vacation Club [KIVC] by calling +52 755 555 0510 phone number Click down if you have unsuccessfully reached Krystal International Vacation Club [KIVC] by calling +52 755 555 0510 phone number 0 0 users reported that they have UNsuccessfully reached Krystal International Vacation Club [KIVC] by calling +52 755 555 0510 phone number
    Ixtapa
    More phone numbers
  3. Krystal International Vacation Club [KIVC] emails
  4. Krystal International Vacation Club [KIVC] address
    Avenida de las Garzas S/N, Zona Hotelera Norte, Jalisco, Puerto Vallarta, 48333, Mexico
  5. Krystal International Vacation Club [KIVC] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 07, 2024
Krystal International Vacation Club [KIVC] Category
Krystal International Vacation Club [KIVC] is ranked 51 among 73 companies in the Timeshares and Vacation Rentals category